Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 3 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on three platforms, rated 4.5 out of 5 overall.
2,442
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,436 reviews on Google only. Show every review
1/5
GoogleTime wasters! Not really worth dealing with people who can't manage their own worktime and deliberately wasting other people time especially now ! Poor attitude ,poor attention to details and only hard sale !I am taking my business elsewhere without a single blink of an eye !
5/5
GoogleGreat news received today from Louise Carr at Enfield's that our house purchase has exchanged with completion tomorrow. Covid 19 has put a lot of stress and strain on us as a family and being first time buyers we were very new to the process. Louise was always there to help even when working from home. If you going to be using Enfield's ask for her, she was a great help. Thank you Louise and can't wait to receive the keys tomorrow 🥂🍾PositiveResponsiveness, Professionalism
Hi Lisa, thank you for your kind words about Louise. We are delighted she was able to assist you with your move. Enjoy your home!
1/5
GoogleMyself and four other students let with Enfields for the academic year 2019/2020 and had an atrocious experience from start to finish. There is unfortunately not one good thing I can say about this company. They let us a house that quite literally fell down around us with a staircase that collapsed, a kitchen that flooded, an electric shower that was installed wrong and tripped all the fuses, a toilet that constantly was running water after they sent a plumber to 'repair' it, endless mould issues, and a dead cat in the shed that was there from before we moved in, and there throughout the entirety of our tenancy. The lettings agents at Enfields were insanely slow to respond to emails 'lost my details' on multiple occasions after having communication over the phone, via email, and in person, and cannot seem so communicate between each other either. It took five months to get our deposit back, the only highlight being we got all of it after having to contest several hundred pounds of claims for damage to the property present when we moved in. Students please avoid using Enfields at all costs for your own sake, and if you must, keep evidence of everything to do with the house, pictures, videos, emails, bills.
1/5
GoogleUnfortunately after enquiring about a property and sending four following emails, no one bothered to respond back.
5/5
GoogleLouise was a great help in keeping us informed about our move and really got the ball rolling to sort out our exchange. We felt like she really stepped up to help us and we really appreciate everything that she done for us throughout the process. Couldn't have done it without her! Thankyou Louise!!
Hi Corine, thank you for taking the time to leave your review and your very kind words about Louise. We wish you all the best with your new home
5/5
GoogleRating only, no written review.
5/5
GoogleA very professional service offered by Louise during the current pandemic. I had been trying to rent property elsewhere but was proving difficult so switched to Enfields and wish I had used them from the off.
5/5
GoogleAmazing service from Louise. Always repsonds quickly and kept in good communication to ensure getting the new place went smoothly!
5/5
GoogleHaving not had the best experience with previous estate agents we were unsure about which (if any) agency we should use to let and manage our property but having read excellent reviews, decided to go with Louise at Enfield’s and it was certainly the best decision we could have made. Louise is exceptional, incredibly helpful, knowledgeable, and professional, she took all the stress out of the letting process, arranging everything for us and keeping us informed at all times. Enfield’s provide an outstanding service and we couldn’t recommend them or Louise more highly.
5/5
GoogleWe used enfields when buying our first house and they were friendly, informative and helpful. They kept us well informed from start to finish and we wouldn't hesitate to recommend them.
5/5
GoogleEnfields help in a recent sale of my flat deserves a public review. The property was marketed efficiently - multiple viewings were arranged quickly, and it was obvious that Enfields had good knowledge of the Southampton area. The initial transaction was complex but when my original buyers dropped out a replacement buyer was found extremely quickly (within 48 hours) and for a price that suited us both, and this sale was completed with minimum fuss. Throughout this process Sam and Shaun in particular were quick to answer emails, called regularly to update on progress and successful completion allowed purchase of a new property. Very grateful for the team's professionalism and happy with service offered.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleLet down by poor communication
Hello, thank you for taking the time to leave your review. I am sorry to hear you have received poor communication, I would like to hear from you in greater detail if possible. Could I ask you to please email kevinashley@enfields.co.uk or call the office on 02380 425925 so that I can address your concerns. Kind Regards - Kevin Ashley
5/5
GoogleHaving not had the best experience with previous estate agents we were unsure about which (if any) agency we should use to let and manage our property but having read excellent reviews, decided to go with Louise at Enfield’s and it was certainly the best decision we could have made. Louise is exceptional, incredibly helpful, knowledgeable, and professional, she took all the stress out of the letting process, arranging everything for us and keeping us informed at all times. Enfield’s provide an outstanding service and we couldn’t recommend them or Louise more highly.
1/5
GoogleRating only, no written review.
5/5
GoogleAmazing service from Louise. Always repsonds quickly and kept in good communication to ensure getting the new place went smoothly!
5/5
GoogleI have been extremely pleased with the information, professionalism and responsiveness from Louise and her team. Highly recommended.
5/5
GoogleDefinitely 5 stars for Enfields, Bitterne. Great team, especially Kevin and Jordan who I have been mostly in touch with .Jordan, who was our sales negotiator in securing our first home is very professional, friendly and honest. Especially as a first time buyers we really appreciate all the details given in the process . We definitely will recommend their services to our friends . LE:Now , after exchange of contracts , I definitely want to mention Louise , who was such a great help in the process . Great team - 5 stars
Hi Alexandra - Thank you for taking the time to leave your review. We do appreciate you doing this and we hope your property purchase is a success.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
