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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 3 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,442

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

131

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,436 reviews on Google only. Show every review

5/5

Google

I recently chose Enfields for managing my property in Southampton after reading very positive reviews. So far, I also have a positive experience with their work and professionalism.

Chryssa · 6 May 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

Nearly 2 years ago my daughter needed an affordable flat, at the time Jake was most helpful, friendly and explained the process of how and what to do next for the first time renter. Since the beginning Enfields have been consistent with their support in particular Georgia Steel has been helpful and professional, we cannot fault her attention to detail and the care she shows in all aspects of her work.

Grazia · 1 May 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

Nearly 2 years ago my daughter needed an affordable flat, at the time Jake was most helpful, friendly and explained the process of how and what to do next for the first time renter. Since the beginning Enfields have been consistent with their support in particular Georgia Steel has been helpful and professional, we cannot fault her attention to detail and the care she shows in all aspects of her work.

Grazia · 30 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

I’d like to say a huge thank you to Charlotte from Enfields bitterne! our whole purchase and move couldn’t have a gone as smooth and stress free as it did without her!

Kenzie · 30 April 2021 · Enfields Bitterne

Agent replied

Hi Kenzie, thank you for taking the time to leave your review.

5/5

Google

Georgia Steel and the Enfields team at Shirley Road give a first class service allowing us peace of mind! Their attention to detail and experience show in all they do. Many thanks.

Lynn · 30 April 2021 · Enfields Southampton (46 Oxford Street)

5/5

Google

Karina was amazing in helping us both find a property and always contactable whenever we need her!! Highly recommend!!

Emily · 29 April 2021 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Karina helped massively in our hunt for a flat, she provided great options and addressed all our questions promptly. Enfields have some beautiful properties going for great value.

Jasmine · 29 April 2021 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

During our tenancy Enfields were not too bad at arranging maintenance for our property, however afterwards, our property manager was awful at responding to emails and never returned missed calls when dealing with our deposit return, which is still ongoing 2 months after our tenancy ended. If you are a student I would strongly advise against taking a tenancy with Enfields, as their lack of communication is unbelievably unprofessional and excuses of 'currently on a property visit' only work for so long. Avoid at all costs.

Ethan · 28 April 2021 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Dear Ethan, Firstly we would like to thank you for choosing Enfield's to help assist you in finding a new home. We love to read comments from people who have had a great experience dealing with the Enfield's team! Thank you for taking the time to leave such a positive review of your experience with our lettings negotiator Greg, we will continue to use your comments to help us deliver great service in the future. Please do not hesitate to contact us in the future if you require any further assistance.

4/5

Google

Had a bit of a rough start with a few mess up with the bookings but ended up getting a perfect house, very excited to live there new year. Karina was a great help getting us the house. Would definitely use again :)

Amy · 27 April 2021 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Char at Enfield is extremely helpful and professional. She is always there to answer any queries and puts you at ease. Nothing is too much trouble. Would highly recommend, I will definitely be using Enfield again.

Joe · 27 April 2021 · Enfields Bitterne

Agent replied

Hi Joe, thank you for your kind words about Charlotte. We appreciate you taking the time to do this.

5/5

Google

No issues, quick response, overall good experience. Most of our communication has been with Jessica Childs who recently helped us with a contract renewal which went smoothly.

Jakub · 26 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

Enfields Southampton have managed our rental property for the last three years and have dealt with everything in what I can only describe as the most efficient manner. In particular the renewals are managed pro actively by the team and Jessica - raising the renewal question well in advance, reviewing market rate and providing advise and generally managing the whole process in their usual efficient manner.

Carol · 26 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

We have used Enfields several times in the last few months to find Tenants. They are a delight to work with, and find great Tenants. We would recommend them without hesitation.

Michael · 26 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

We have used Enfields several times in the last few months to find Tenants. They are a delight to work with, and find great Tenants. We would recommend them without hesitation.

Michael · 25 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

No issues, quick response, overall good experience. Most of our communication has been with Jessica Childs who recently helped us with a contract renewal which went smoothly.

Jakub · 24 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

Enfields Southampton have managed our rental property for the last three years and have dealt with everything in what I can only describe as the most efficient manner. In particular the renewals are managed pro actively by the team and Jessica - raising the renewal question well in advance, reviewing market rate and providing advise and generally managing the whole process in their usual efficient manner.

Carol · 23 April 2021 · Enfields Southampton (347 Shirley Road)

5/5

Google

Karina was very helpful when looking for student accommodation , we were able to find what we wanted and then another friendly helpful member of staff helped with the paperwork , making the process quite straight forward.

Julie · 17 April 2021 · Enfields Bournemouth (383 Wimborne Road)

1/5

Google

My only wish is that I could score this company ZERO. They do not call you back when promised. They tell blatant lies and the MD, Chris Heaps is a condescending arrogant P**** Avoid at all costs, try Richard Kendalls if you require a professional outfit. I appreciate the condescending and sarcastic comment to my review. All I have done is tell the truth. It just proves what an outfit and person you actually are. I have spoken with the vendor and you are nothing but a liar. I will prove this with evidence. You state that you have sold 1000’s of properties yet the company only has 173 reviews. Makes me wonder what the majority of the customers actually think?? I certainly know of a few that have had a poor experience and I will now convince them to leave a comment. Members of your own staff have left reviews - how professional. 😜 This is not the first time that I’ve had an extremely poor service from that office so please, lose the attitude. I wouldn’t trust Enfields to know what day of the week it is, never mind run a bath.

Ian · 14 April 2021 · Enfields Pontefract

Agent replied

Hello Mr Hannon, I’m truly sorry you feel this way. Having sold 1,000’s of properties over the years I understand how frustrating it can be when you don’t get the opportunity to purchase your dream property or that you can’t obtain all the information you require. We do have to act on our vendors instructions no matter how frustrating that can be to a potential buyer. But I also have to state that at no time is it acceptable for a member of my staff to receive a text message with such inflammatory and foul language similar to your review. This will not be tolerated, ever!! That said we will still continue to try and delivery that World Class service to our sellers and buyers. Therefore if you do see that dream home and we are lucky enough to be marketing it then please do not hesitate to get in touch. Kind regards Chris Heaps (MD)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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