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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 3 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,442

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

131

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,436 reviews on Google only. Show every review

5/5

Google

We sold our flat through Enfield's. Their team is very professional and efficient, from the guys who dealt with the sale of our flat, to Jessica Butler who supported our forward purchase and worked hard chasing solicitors and other estate agents for updates, making sure we got the exchange through and giving us the confidence that someone was working for us throughout this process.

Christian · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Christian, wow what a really lovely review! I will make sure to pass on the kind words to the team and Jessica. Thank you for taking the time to share your experience of you selling your home and we wish you nothing but the best in the future. We are always here if you need us!

5/5

Google

The team are young and friendly. They deal with problems quickly and get the best contractors at a good price to sort matters out. I would recommend Lisa and Jonathon Thomas at Enfields in every circumstance and they are both well experienced.

Henry · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Henry, to know you have experienced this level of customer care fills us with such joy. Myself and Lisa appreciate you taking the time to leave this review and mention us.

1/5

Google

TIME WASTERS It took me a week just to book a viewing. I tried emailing them, phoning them, webchat etc. When I did eventually get a booking I spoke to Amy. She took my details and booked me in for the next Monday. I emailed Amy asking for some more details about the property. No reply. I then find out from their website that the house had been sold. Amy didn't bother to tell me that. She knew that I lived in Malaga and that it would take me a great deal of time and expense to travel to Bournemouth. Presumably she wouldn't have even bothered turning up. There is literally zero respect or professionalism from this company. Avoid.

Alisterlyle · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

Jess was great at keeping us regularly updated throughout our buying process. She followed up on any enquiries we had really efficiently. She was professional and had a great manner about her. I would definitely recommend.

Pam · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Pam, thank you for leaving such a glowing review about our Senior Administrator Jess. To know she has kept you updated throughout your purchase and chased anything outstanding will mean a lot to her. I will pass on this review and 5 star rating to her as I know it'll make her day. Thanks again Pam.

5/5

Google

I Have had the pleasure of dealing with Bethany at the office recently. A real asset to Enfields, always a great communicator, instantly responds to any query I may have, always cheerful but above all seems very knowledgeable regarding all aspects of Lettings would highly recommend.

Phil · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Phil, thank you for taking the time to leave us this positive review about our amazing Property Manager Bethany. We are so glad to hear you would highly recommend us here at Enfields as we know and appreciate what a recommendation means!

5/5

Google

First, we met Greg for viewing our property, he is an expert and very experienced at his roll, he explained every detail about the property, and we can honestly say he is very proffesional and one of the best in the UK. Thereafter Jessica took control of our case, we had her every support and advice throughout the purchase process which indeed was very helpful leading towards completion, she managed the whole process to meet in the quickest time frame possible. Thank you Jessica :)

Ali · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Ali, what a lovely review to relay to our Sales Manager Greg and our Senior Administrator Jessica. To know you experienced this level of customer care and knowledge is something I know they both would appreciate to hear. We wish you nothing but happiness in your new home!

5/5

Google

As a local landlord, Enfields have never failed to find the right tenants for me. Their communication is excellent and Hanna is friendly and super efficient to deal with. Thank you to all the Enfields team.

Julie · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Julie, this review fills us with such joy. To know we are doing the upmost for our landlords is something we really appreciate. Thank you for your continued support.

5/5

Google

Enfields took over a long-running management contract I had to with Clifftons. I have been working with Bethany. Bethany has been fantastic, she has managed redecoration, boiler issues, kitchen appliance replacements and even organised the windows to be updated. Enfields have relet my property within 2 weeks of my tenant moving ensuring I have no loss of rental income. All I am looking for is competent management of my rental property to free up my time and Enfields are delivering on every front. Great job Bethany and the rest of the team.

Craig · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

I cannot recommend Enfield's enough. I had a bad experience with another well known and established Bournemouth based estate agent and struggled to get any viewings and offers for 12 weeks. Once I enlisted the services of Greg and the team, we were sold in the first weekend. If I ever need any services again, they would be the first ones I contacted and I would recommend them to anyone. What was particularly pleasing was that when I was listed with the other agent originally, Enfield's were the only ones checking in every week to help us with the search for buying. And when they realised we were not having a great time selling, they were not pushy about switching to them, instead they were offering me advise how to get the best out of my other agent. This gave me the confidence after 12 weeks to give them and try and when I did switch over to Enfield's, the communication's continued on a daily and weekly basis and I felt like we were getting a very personal and premium service. The key is to have good people which they do, I met 3 of the guys and they were all honest and down to earth, not pushy, no bs, helpful and honest. 5 stars

Michael · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Michael, what a glowing review. We cannot thank you enough for taking the time and explaining your experience you had with us. I know Greg and the team would be really grateful to hear your kind words and this will only encourage us to keep striving and delivering the level of service we do.

5/5

Google

Bethany Thomas took over (as agent) the management of my property in Poole in early 2021. She has been proactive in managing the tenants, and has handled some potentially difficult situations with care and sensitivity to obtain good outcomes. It is very reassuring to have her "in charge" of the property, and I have been most impressed with, and most grateful for her efforts as agent on my behalf. She has been efficient and responsive throughout and has been a pleasure to work with. Richard

Richard · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Richard, we thank you for taking the time out to give such a glowing review about our treasured Property Manager Bethany. I will make sure to pass on the kind words as I know this will put a smile on her face. We hope to continue providing this level of service to you and all of our clients!

5/5

Google

I’ve recently completed some maintenance work for Bethany at Enfields and really couldn’t recommend them enough. Extremely professional and insistent on work being completed to a high standard. Mainly communicated with Bethany who is always available to answer any queries in a prompt manner. Popped into the office a couple of times and all staff were extremely accommodating and very friendly. Would highly recommend!

Kieron · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Kieron, what a really positive review to read and pass on to our team here and Bethany. We are so lucky to work with people who have the same values as us when it comes to looking after our clients. Thank you for the 5 star review!

5/5

Google

Enfields have managed my rental property for well over 15 years and always been professional in every aspect. They have now handled the sale and always kept me informed of what was happening (particular Jessica). I would recommend them for both Lettings and Sales.

Steve · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Steve, we greatly appreciate the business we have had over the many years and thank you for taking the time to write a review. I will make sure to pass this onto Jessica as I know she would be really grateful for the kind words!

5/5

Google

I have worked with Enfields for 4 years, they are all very professional, friendly and approachable. Any issues are dealt with efficiently and quickly all questions are answered promptly. I highly recommend this family run estate agents, they are all exceptional at their jobs.

Dawn · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Dawn, what kind words - I cannot wait to share this with the team! I know it will provide them with great encouragement to keep doing what they are doing. We are delighted to read about your recent experience and really appreciate your review.

5/5

Google

I have been very impressed with the property management service we have received from Bethany Thomas at Enfields, by far the best we have received from an agent. Bethany is always very quick to respond to any queries we may have, informs us of any issues as soon as they arise and is proactive in dealing with routine inspections and requirements. She’s friendly, professional and so reliable. I would highly recommend.

Jodie · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Jodie, we are so happy to hear that you have had this experience with our very talented Property Manager Bethany. I know she will appreciate this amazing review and will continue providing you with nothing but the best possible service!

5/5

Google

We use Enfields to let and manage two of our properties and I cannot praise Bethany Thomas highly enough. She is very professional, solution focused and is always prompt at replying to calls and email, even in her own time. I am delighted with the service that we recieve.

Vicvee2002 · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Thank you for taking the time to leave such a positive review about our valued Property Manager Bethany. Coming back to our landlords and keeping everyone updated is something we always strive to do as we know how important communication is. Thank you for your continued support!

5/5

Google

Bethany at Enfields has been outstanding with her professional and supportive communication. I have found her to be honest and reliable. I do not live in the area and therefore rely on her to support with the running of my property. I cannot fault this in terms of finding tenants and dealing with maintenance issues. I cannot recommend her and her company enough.

Rich · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Rich, thank you for taking the time to leave this glowing review about our amazing Property Manager Bethany. To know she is delivering this high level of customer service is something we pride ourselves on. Thank you for your continued support and you know where we are if you need us!

5/5

Google

I've been using Enfields since they merged with my previous letting agent. I'd been using the old company 10 years and was a bit apprehensive of the merger, as they had been historically so good. I needn't have worried. Bethany (my new letting manager) has put my mind at rest, and been an extreme help over the past year. She has sorted out any problem, and communication has been second to none. I'd highly recommend Enfields and all their staff. :-)

G · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Thank you for your 5 star review. Our valued property manager Bethany will be so grateful to hear your kind words. We are so glad we have taken away your worry and couldn't be more appreciative the fact you would recommend Enfields!

5/5

Google

I have been very impressed with Enfields, both as a landlord, using their service to manage a student let property, and more recently, acting as agents for the sale of the property. They are very good communicators - Jessica Butler, in particular, has kept me very well informed during the sale process and she chased up solicitors and other parties to keep things moving as swiftly as possible. Lisa Smith was a brilliant lettings agent, always acting promptly and flexibly to solve issues with the running of the property and giving great advice. Thanks very much!

Mark · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Mark, we are so glad to hear that you have a great experience with both our Sales and Lettings side of the business. Knowing we have provided you this level of service is something I know both Jessica and Lisa will greatly appreciate. We wish you nothing but the best for the future!

5/5

Google

Bethany at Enfields is always very helpful, efficient and professional. I’d say she is right up there, being the best estate agent I have ever worked with. She always informs me of any issues in a speedy manor and gets it sorted very quickly. Five star service. Would highly recommend.

Julia · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Julia, we appreciate you taking the time to write these really lovely words about our Property Manager Bethany! I'm glad you feel continuously informed and any issues are dealt with in a timely manner. Five star review, we couldn't ask for anymore.

5/5

Google

Bethany Thomas has been fantastic at managing the properties I let with her. The responses to queries, email and calls are prompt and any property related issues are dealt with quickly. Overall, Enfields has been the best experience I've had to date when letting my properties.

Samuel · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Samuel, thank you for taking the time to post a glowing review about the team here and our valued Property Manager Bethany. We always try our best to resolve any query in the most timely and professional fashion so, hearing you have experienced this from us fills us with such joy! We thank you for your continued support.

5/5

Google

It's really nice to know that there are plenty of great family run lettings agents in Bournemouth. After transferring my property across to Enfields, the follow up from all parts of the team has been first class. Never once have I had to do any chasing, it's been prompt, professional service all the way. I should also point out that I live overseas and everything has been done remotely, this has given me a huge amount of confidence. Thank you Bethany!

Paul · 11 March 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Hi Paul, we appreciate you taking the time to write such a positive review about your experience from ourselves here at Enfields. Keeping our clients informed and updated is something we strive to do as we know how important that level of communication is. I will pass on your thanks to Bethany!

5/5

Google

I was first struck by Greg's professionalism and attention to detail. He carried out extensive research on properties similar to mine, which put him in the ideal place to engage in effective marketing. He was both positive and proactive. I then met Ethan who assisted in the open house sale and our property sold very quickly. Later in the sales process Jess provided regular updates and also chased our solicitors when they were unresponsive. This was extremely useful in maintaining the momentum of the sale as time passed. I would like to offer my thanks to you once again and to wish you a Merry Christmas and continued success in the New Year!PositiveResponsiveness, Quality, Professionalism, Value

Jason · 12 January 2022 · Enfields Bournemouth (383 Wimborne Road)

Agent replied

Jason, what a review! I will make sure to pass on your encouraging and kind words to the team as I know they will really appreciate it. We are so glad to hear your experience with Enfields was 5 stars and we made the process as positive as it was!

1/5

Google

Poor communication, never contacted me back about a viewing. House is still up for Let. Would not recommend.NegativeResponsiveness, Professionalism

Linda · 12 January 2022 · Enfields Pontefract

Agent replied · 11 January 2025

We are sorry you feel you have had poor communication. This is not usual from our team.

5/5

Google

Rating only, no written review.

Steve · 30 December 2021 · Enfields Bitterne

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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