Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 3 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on three platforms, rated 4.5 out of 5 overall.
2,442
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,436 reviews on Google only. Show every review
5/5
GoogleVicky was amazing, showed us round a few student houses for next year and was able to answer any questions we had. Thank you so much xx
Thank you for leaving such a lovely review about your experience with one of our Sales Negotiators Abigail. We hope University is going well and please do contact us if you ever need anything!
5/5
GoogleJust want to say what a great team! So professional throughout! Ended up getting more than asking price! Would definitely recommend!! I Can’t thank everyone enough!
James, thank you for taking the time to leave such a positive review. Knowing we were able to extract the highest price from the market for the sale of your property means we are delivering our promises to our clients!
5/5
GoogleHannah is always friendly, happy to help and the reason I continue to use Enfields
Scott, I will make sure to pass on your kind words to our wonderful Lettings Administrator Hanna. We know she will appreciate you taking the time to leave a review!
5/5
GoogleLettings team are quality - shown a few properties by Amy who showed me something a bit outside my budget but was exactly what I was looking for, highly recommend
Aidan, thank you for taking the time to leave a review about our Sales Negotiator Amy. I will make sure to pass on the kind words to her!
5/5
GoogleI want to mention the tireless professionalism of Bethany and every at Enfields in always solving my flat issues at the right time. Thank you so much.
Graca, thank you for this amazing review and 5 star rating! Knowing you have taken the time to write this means a lot.
5/5
GoogleWicky was very helpful and arranged a view viewings very quickly! She helped to answer all the questions that I had and put forward some great suggestions of some places that fitted the criteria I was looking for.
Roxy, thank you so much for taking the time and leaving such a positive review about one of our Sales Negotiators here. We are happy to hear we were able to put forward the best options that fitted your criteria!
4/5
GoogleJust completed on a property sale. Big thank you to Jess at Enfields in Winton. Excellent and regular communication regarding the progress of the sale, thank you! 😊 …
Melany, I will make sure to pass your kind words to our amazing Sales progressor Jess. We are so happy to hear we are providing you the service our clients deserve!
5/5
GoogleEnfields and Hanna in particular were very helpful throughout the letting process and all of our questions were dealt with promptly and professionally.
Hi Dominic, thank you for taking the time to write such a wonderful review about our amazing Lettings Administration Manager Hanna. I will make sure to pass on your kind words and we hope to continue providing you with the upmost service.
5/5
GoogleMyself and my flatmates had viewings with Amy for our second year house and she was the loveliest estate agent who made us feel completely at ease.
Emily, thank you for taking the time to leave this review about Amy! We are so glad to hear she is making her clients feel at ease with her and giving the best 5 star service. You know where we are if you need us.
5/5
GoogleBethany Thomas is absolutely amazing at her job. She goes above and beyond to help the needs of the customer and is always a pleasure to deal with thank you
Jimi, I will make sure to pass this onto Bethany! Thank you for taking the time to leave such a positive review and 5 star rating, we appreciate it.
1/5
GoogleIf you have a student in Bournemouth looking for a rental property, please do not use these agents as the landlords they work with are not reliable, responsible or safe. I am happy for you to ask me why I have this opinion
5/5
GoogleMyself and my husband let our property through Enfields. From start to finish a great service. Would highly recommend this company!
Hi Stacey, thank you for your review and we are delighted to hear that you had a great experience with us! I will make sure to pass on the your words to the team as I know they would really appreciate it.
5/5
GoogleAmy was amazing! Helpful and chatty, she was professional and personable! She responded quickly to any calls or texts and made everything easy for us!
Daisy, thank you for leaving such a lovely review about our Sales and Lettings Negotiator Amy. I'm glad she made herself accessible to you and made the lettings experience as easy as it can be!
5/5
GoogleRented a student property with Enfields this year, and Becky in particular was great, presenting herself as someone you could always rely on with any troubles!
Hi Callum, I will make sure to pass on your kind words to Becky. To know she is having such a positive impact on our clients is something we really value to hear. Do let us know if you ever need anything!
5/5
GoogleI have had an amazing experience in dealing with Bethany Thomas she has been there from day one always easy to contact with regards to anything very polite and helpful I would highly recommend anyone looking for anything in the housing market to get in touch and they will be more than happy to help with everything from start to finish can't thank them enough for everything.
Marti, what an amazing review to read. Thank you for taking the time to leave such kind words about Enfields and Bethany, you don't know how much this means to everyone here. We are always here whenever you need us!
5/5
GoogleRebecca has been dealing with my property let and maintenance and very effectively. I have no plans to move agents as these do as they say on the tin. Great team. Nyal lucas
Nyal, thank you for your 5 star review. I will pass on your positive words to Rebecca as I know she will be so happy to hear how much she has helped!
5/5
GoogleI found all of the staff at Enfields to be very professional and efficient. I really can’t praise them enough and Hannah went out of her way to help me. First class!
Jonathan, thank you for your kind words and 5 star review! We hope to continue this level of service and I will make sure to pass on this onto Hanna.
5/5
GoogleWe can’t recommend the service given by Enfields enough. The advice we have received has been extremely helpful. Everyone we have dealt with so helpful, especially Hannah, who has answered all our queries promptly. Thanks so much!
Hi Lizzie, thank you so much for the kind words. It is always so good to hear that we have given you the advice you needed and Hanna has answered any questions or queries you had. I will make sure to pass on your words to the team so we can keep providing the best service to our clients!
1/5
GoogleAbsolutely horrendous company to rent through. Ignored our emails for six months, and had an “emergency” locksmith that would not come out to help on a Wednesday evening, even though we were able to reach Enfields either.
5/5
GoogleWe would like to say how extremely helpful Hannah was at Enfields Winton branch nothing was too much trouble. She has always ensured all our problems and questions are dealt with quickly and efficiently.
Gary, I will make sure Hanna is aware of this amazing review and 5 star rating. We appreciate the kind words and hope to continue providing this level of service.
5/5
GoogleI’ve used Enfields Bournemouth for the last year for all my Lettings and I’ve generally used Hanna as my point of contact. Both Enfields and Hanna have been very professional and approachable..
Mark, thank you for your kind words and the 5 star review. We appreciate you taking the time out to highlight our wonderful Lettings Administration Manager Hanna and I will make sure to pass this onto her.
5/5
GoogleHanna has been wonderful, while dealing with our move. she has been very professional and quick at getting back to us with any queries. I would defiantly recommend this letting agency.
Hi Mike, thank you for taking the time to post a review. Hanna is very thankful for the kinds words and we are delighted to hear you would recommend Enfields!
5/5
GoogleMe and 5 other girls are going into our final year at Bournemouth University, we left the house search rather late and we’re really struggling! Hugo was brilliant in taking us around the houses and arranging times and discussing details with us, he really put us at ease and we found our house finally! Thank you Hugo
Hi Becca, we are so happy to hear you have found your next student property and Hugo helped you throughout the process. We know how stressful it can be trying to work around everyone's schedules due to University so, to know Hugo has made this as easy as possible is something I will make sure to pass onto him. Thank you for taking the time to leave a review!
5/5
GoogleAs a landlord I have used Enfields Winton for a number of years .The whole team is professional, efficient , extremely helpful and great to work with. Dealing with Hanna is always a pleasure.
Peter, we thank you for your continued support over the years. Knowing we have maintained this level of care is something we highly appreciate.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
