★★★★★ 5/5
GoogleI've been really impressed with Enfields. I asked them to manage the let of my property and from the initial meeting to the actual let, they've been positive, efficient and professional. Nothing has been too much trouble for them and there have been more than one occasion where they've gone out of their way to help me. Dealing with them throughout has been hassle free and they've responded to all my queries without delay. I've also been impressed with the company they use to carry out work to the property before it was let. Highly recommended.
Moogable · 30 July 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleExtremely satisfied with the service from Enfields as a buyer. Louise worked tirelessly in very difficult circumstances to progress the sale as quickly as possible with regular and consistent communication and a professional attittude throughout. Would highly recommend.
Simone · 30 July 2022 · Enfields Bitterne
Agent replied · 30 December 2023
Hi Simone,
Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise. We understand that buying a property can be a complex process, especially under difficult circumstances, and we're glad Louise was able to assist you effectively and keep you updated throughout.
Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
★★★★★ 5/5
GoogleFrom start to finish in our property selling adventure the Enfields team have been nothing but first class - from the initial valuation visit from Greg, a top professional, impressive market knowledge, listening to our concerns as well as proposing a first class marketing plan, which was delivered 'in spades' - a superb enthusiastic, yet considered, video presentation of our home through to setting-up the Open Day and selling our home of 28 years inside a week or so of it being marketed. Backed up very ably by all his colleagues throughout the process - the support from Jessica, after our sale agreed, was also top-drawer, keeping us updated, advising us on where we were and what we needed to do in the chain, always delivered in a cheery yet professional manner - Really can't fault the Enfields team they are truly experts and on top of their game.
David · 14 July 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
David, we love this feedback! Really appreciate you taking the time to share your selling experience with us and glad it was a success.
★★★★★ 5/5
GoogleI've used Enfield's to sell two properties for me. Always first class service. Jessica was amazing and kept me updated on a regular basis. Took all the stress of selling a property away. Thanks for all your hard work- much appreciated!
Joanne · 14 July 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Joanne, Thank you so much for coming back to us for a second time! Moving can be so stressful so its great to hear we helped take some of that away. Regardless of whether you stay put or move in the future always feel free to get in touch :-)
★★★★★ 5/5
GoogleEnfields have honestly been brilliant, the letting process was smooth and easy. My property manager Heather has also been fantastic in resolving any issues - couldn't recommend enough.
Khan · 14 July 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Khan, It was a pleasure helping you with your rental! Thanks for the review.
★★★★★ 5/5
GoogleEnfields came highly recommended to us, and have been fantastic from start to finish. Greg did an amazing job preparing us and our property for sale, and got us multiple offers on the first open day. He's enthusiastic and professional, and a really great guy!
After we'd sold and had an offer accepted on our forward purchase, Jessica took over and did an absolutely incredible job chasing all parties in the chain and providing regular updates by phone and email as to how things were going. She took away a whole load of the stress of buying and selling, was brilliantly communicative, and managed to keep all the solicitors in line and rolling forwards. Any time we had a question or concern, she was more than happy to assist.
Enfields clearly have a fantastic team working for them, and we'd highly recommend them to everyone!
Dave · 14 July 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Dave, Thanks for this review! We love our team and great to hear you agree. We appreciate you allowing us the opportunity to help with such an important transaction :-)
★★★★★ 5/5
GoogleAlways helpful front office staff
Excellent service
Ken · 24 June 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 24 June 2023
Thank you for taking the time to write such a lovely review about our Lettings Admin team Ken!
★★★★★ 5/5
GoogleCouldn't ask for more, definitely recommend. Thank you Jess, Ethan & Greg.
Tick · 24 June 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleEnfields was a great agency to work with trying to move into my uni home & we had the luxury of an agent Amy helping up who was very professional and helpful finding us a load of houses to look at & was very patient with our standards and met them to a tee!
Nathaniel · 24 June 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Thanks for those kind words about Amy, we know she works hard at making sure her clients get first class service!
★★★★★ 5/5
GoogleWe have been dealing with Enfields for many years to let our student properties. They have proved themselves time and time again to be just what we require. Helpful, efficient and always come up with the ideal clients.
Many thanks to Johnathan & His team.
TERRY · 24 June 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Hi Terry, we really appreciate you taking the time to write us a review. We are so pleased to hear that we meet your needs and requirements and we will always do our upmost to keep it this way!
★★★★★ 5/5
GoogleGreat support from Louise whilst buying our first home, couldn't fault the service we received.
Daisy · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
Googlei would like to say a very special thank you to michael for his total commitment to my selling my property & too finding me property i may be interest in. very happy customer & thanks to all enfield staff at bitternePositiveResponsiveness, Professionalism
Carol · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleThe Enfields team went above and beyond during my purchase. Special credit to Louise who truly worked extremely hard to keep everything going keeping all parties up to date. Would give 6 starts if I could.PositiveResponsiveness, Quality, Professionalism
Jordan · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleLouise and her team were outstanding during a purchase which dragged on for 7 months and threw up obstacles at every turn. Enfields were helpful professional and friendly throughout. I can't recommend them highly enough!PositiveResponsiveness, Quality, Professionalism, Value
Wendy · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleMichael has been very impressive in all aspects of the service- he is always willing to go the extra mile , a great communicator and skilled negotiator, Michael has worked tirelessly and never wavered during the Sales Cycle. If you are looking to sell a property I would recommend Michael at Enfields.PositiveProfessionalism
Tony · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleEnfields in general was very helpfull, whenever speaking on phone very friendly & polite. We found Micheal very professional, helpfull, went above & beyond our expectations. Out of all the estate agencies we found him the most genuine & down to earth character. We thank him very much for his services and he is a big asset & credit to the company.PositiveResponsiveness, Quality, Professionalism
Sab · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleThank you to Michael from Enfield's for being so helpful and professional. It was due to his quick response to our initial enquiry that we were able to view the property the same day. An offer was made and accepted very quickly. We are very happy and look forward to moving into our new home.PositiveResponsiveness, Professionalism
Christine · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GoogleExcellent Team at Enfields Bitterne. I would like give a special thank you to the lovely Charlotte who has gone above and beyond to help us.
18 Aug 21. I am pleased to say earlier this month we exchanged contracts and are moving into our new home shortly. Without the help of the wonderful Charlotte Phillips and the team at Enfields Bitterne it would not have been possible. They were committed, kind and professional throughout the sell of our house. I am happy to recommend them to anyone searching for an estate agents.PositiveProfessionalism, Value
ANTOINETTE · 22 June 2022 · Enfields Bitterne
Agent replied · 21 June 2024
Thank you for the review Antoinette
★★★★★ 2/5
GoogleContrary to many of the good reviews for Enfields Bitterne office I have not found my experience with them to be productive or enjoyable. Indeed, in the time I had my property on the market with them I was constantly chasing, phoning and emailing - several times a week - to follow-up on simple things like getting a "For Sale" sign outside my property, which took over a week to install. The branch manager and my point of contact decided to leave the business half way through while my property was on the market, and no one thought to update me, essentially leaving me in limbo while my property was on the market.
Further, I had only one viewing in two weeks with no feedback provided, despite me chasing the office on this repeatedly, which falls far below the standard of service I expect for the fees Enfields charge. In the end I cancelled my contract with Enfields I found their communication poor and their agents ineffective in generating interest in and marketing my property.
The overall impression I got from them is that they couldn't really be bothered to look after my property sale. I ended up cancelling my contract of sale with them as I was and am not impressed with the service they provided, something that falls far below the otherwise excellent reviews posted elsewhere. If I'm potentially paying thousands of pounds for somethingI expect service, which I feel was severely and unfortunately lacking in this instance. I will not be using Enfields for further business and would recommend that prospective sellers look elsewhere for estate agents in the future.NegativeResponsiveness
J · 22 June 2022 · Enfields Bitterne
Agent replied · 21 June 2024
Dear JP,
We are truly sorry to hear about your disappointing experience with our team. We strive to provide the best service to all our clients and it's clear that we've fallen short in your case.
We understand your frustration about the lack of communication and the delay in getting the "For Sale" sign installed. We also regret that the transition was not smooth when your point of contact left the business. We were experiencing some staffing challenges during that period, which may have contributed to the issues you faced. We want to assure you that these issues have since been resolved.
Your feedback regarding the lack of viewings and feedback is noted and we sincerely apologise for the inconvenience it has caused. We understand that our fees should match the level of service provided and we're sorry that we did not meet your expectations in this regard.
We appreciate your feedback as it helps us identify areas where we need to improve. We're sorry to hear that we won't be working with you in the future, but we respect your decision. We will take your feedback onboard and work towards improving our services.
Once again, we apologise for your negative experience and appreciate your feedback.
★★★★★ 5/5
GoogleWhen myself and my wife decided to sell our home and up size, Enfields's were suggested to us by our broker. They have been absolutely incredible with their support, attentiveness and professionalism. Every staff member we have dealt with have been great, especially Charlotte Phillips who has helped us tirelessly and immensely! Will have no hesitation about using Enfields in the future!PositiveResponsiveness, Professionalism
Ash · 22 June 2022 · Enfields Bitterne
★★★★★ 5/5
GooglePretty happy with their services and recommends themPositiveResponsiveness, Quality, Professionalism, Value
Amit · 20 June 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 1/5
GoogleWhen we rented a property through Enfield, I found them very unresponsive and it almost felt like no one want to speak to us. We pointed out things that needed fixing when inspections where carried out, but nothing was ever done. They would tell us that they were waiting for the landlord to get back to them, but when we contacted the landlord he would tell us, and showed us he his phone once, that Enfield hadn't contacted him. I'd avoided using them if I were you.NegativeResponsiveness, Quality, Professionalism
J · 20 June 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleI have let two of my properties through Enfields and I have been super impressed with the communication and service. Louise has personally dealt with my lettings and she has always been really helpful and efficient, nothing has every been too much trouble . I must also mention Emily and Nathan who have assisted with both of my lets. Additionally, Enfields have charged really reasonable rates and have always aimed to make sure that my property is protected and I am supported as a landlord. I will be using them for sourcing all my tenants in the future.PositiveResponsiveness, Professionalism, Value
Emily · 20 June 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleVery impressed with the continued contact and assistance provided for the purchase of our new home - Luan in particular bent over backwards to help on several occasions and made sure we were always kept in the loop throughout the whole process.PositiveResponsiveness, Professionalism
Jo · 20 June 2022 · Enfields Eastleigh (13 Market Street)
Agent replied · 19 June 2024
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
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