5/5
Best moving experience, great staff and very accommodating

Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
Best moving experience, great staff and very accommodating
5/5
Moved into our first property and the team here made the entire experience go super smooth! Big thanks to Emily :3
5/5
Have used Enfield's to manage a rental property and their service has been fast and efficient with good communication.
5/5
1ST CLASS AGENTS. We have been using them for 11 years. We have seen many changes, but they are still a very good managing agent.
5/5
Enfields have been fantastic in letting out my property. Staff have been excellent and have made it a very easy process.
5/5
Absolute gold standard of letting agents. Casey, Annah and Emily have been amazing in the process of us letting a flat, communication has been second to none and super friendly, personable attitude. Thank you!
5/5
Viewed a property/room close to the general hospital for work and was shown around by a lovely polite lady by the name of Casey Attwood. She answered my questions, was helpful and upfront. She definitely has all the people skills to be successful in the industry. Thank you for helping me decide this is the property for me
5/5
I have dealt with Enfield`s Letting Dept. (using them to Find Tenants)- with Louise Harston at the helm and find her and her team very professional, human, and effective. All the qualities are essential to us, and help us with running our portfolio. I would highly recommend them to anyone.
5/5
Another lovely tenant found by Enfields - thank you. I have always found them very helpful and easy to deal with. Would not hesitate to recommend to any landlord.
5/5
Communication was great I and felt in safe hands through the whole rental process. This is the third time I have used Louise and the team to let out our flat and would highly recommend!
5/5
Good service sorting new tenants for my property and arranging the tenancy agreement. No fuss, and went through to schedule. Not cheap (but I don’t know what others charge in comparison).
5/5
I would like to say a big thank you too Cathy Attwood and the team who work with her, for all the help and consideration I was given. I highly recommend Enfield's to anyone looking to rent in Southampton..
5/5
Teodora at Enfield Letting service Southampton, has provided me with a professional & prompt service. She has helped to navigate through the process & has been extremely patient, as I prefer to email rather than talk on the phone. Teodora has provided me with a wealth of information about the tenancy agreement & the deposit scheme. She also organised the gas safety test for me. A fantastic service, a true asset to the Enfield Team, thank you so much Teodora.
5/5
Enfield got me a tenant in less than a month of looking. They provided a speedy, smooth and efficient service. I am very happy with the relationship we have and long may it continue to run smoothly :) I would be very happy to recommend them to friends and family
5/5
Emily Cuell at Enfields was outstanding. She answered every questions quickly and was so kind whenever I needed assistance. So glad I was able to go through my first renting experience with her help and guidance!
5/5
I would like to give FIVE stars to Shannon Wilton ( Lettings Negotiator). It was urgent to find accommodation in Southampton and Shannon was very fast and accurate with all the procedures for my new flat. Furthermore, Shannon Wilton was very polite, professional with excellent customer service. 5 STARS!!!
5/5
Louise and the letting team were awesome. Super friendly, professional and helped us through the entire process of getting our flat rented. Early days, but incredibly happy so far. Thank you!
5/5
I have nothing but high praise for Enfields and all the letting staff, the phone is always answered promptly and your query is dealt with quickly and efficiently I recommend them highly. Every care is taken with your property. Morgen has gone the extra mile with my flat many times
5/5
My flat has been managed by Enfields now for six years and I have received excellent service throughout. They handle everything and report back efficiently. Really pleased with their consistent good service and quick responses. Thank you all at Enfields!
5/5
The Enfields lettings team in Southampton have been incredibly helpful and reassuring throughout the whole process of letting a flat with them. Right from Shannon showing me the flat initially and helping me complete my application, through to Emily handing over the keys to the flat and talking me through all the paperwork. Every member of the team has been professional and approachable and I would happily recommend Enfields to others looking to rent in Southampton.
5/5
Team was very professional and did rigorous checks in a timely manager. I had a complex case with a complicated right to rent and they contacted the home office directly to confirm my circumstances and treated me fairly. Emma, India and Casey are very competent at what they do and we applied for a very lovely home at ocean village and got it.
5/5
I have just got my first ever rented property through enfields and they have been amazing right from the start. Casey who done my viewing has been great all the way through, very lovely and reassured me from the start being nervous as it is my first time ever renting a property. All the colleagues have been very friendly supportive and amazing throughout the process of everything. I am all moved in and settled now thank you to all these lovely people at enfields, highly recommend enfields to anyone. Thank you enfields
5/5
As landlords with a portfolio of properties we are generally very happy with the service received from the lettings division. Louise is great to discuss issues with and is quick to find suitable tenants, plus her personal opinion with regards to selection is valued. The team are good at returning calls and Morgen in accounts is prompt with statements payments. They were very helpful when the lettings division moved to a location distant from many of our properties by keeping spare keys for our use at the original selling agency location. We are happy to recommend them but would advise their own property maintenance contractors are somewhat pricey. JM,LD
5/5
The Enfields lettings team have been fantastic in providing support and guidance through the process of being first time landlords. Louise and her team have been professional and efficient from the start which has made the whole experience easy and stress free. We couldn’t be happier with the service and in knowing that our property and tenants are well looked after. We cannot recommend Louise and the Enfields lettings team highly enough.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.