Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleExceptionally good service from Andrew and all of his team. I think we had every possible hurdle to overcome and they were always there to offer support and ensure that things got done and deadlines were met. Would highly recommend! :)
Thankyou so much for your kind review, we really appreciate it.
5/5
Google5 star review from start to finish, Joanne is amazing and super organised, controlling all aspects of our purchase whilst taking the the stress away from us in terms of dealing with solicitors! She handled our emotions tremendously and was very professional throughout! I am a big believer in staff being the making of businesses! Joanne is truly that! Thank you
Thankyou for leaving us such a lovely review. We really appreciate it and wish you all the best in your new home.
5/5
GoogleI bought a house from Enfields and I have to say the staff were amazing and beyond helpful. Especially Jo! She is so professional and acted very quick chasing everyone all the time. I highly recommend this team. Thank you guys!
Thankyou for your lovely review.
5/5
GoogleWe bought our lovely home with the help of Joanne who was selling it on behalf of the vendor. The process wasn't necessarily as straightforward as it could have been (none of which was Enfields' doing) but Joanne kept us up to date with a professional light touch which made some of the bumps in the road easier to negotiate. Thank you Joanne Anthony & Cheryl
Hi Anthony, Thankyou for your review, your new home is one of our favorites which we have sold. Good luck with everything.
5/5
GoogleI need to start by saying that Enfields were not acting on my behalf, I was buying from them. I was dealing with Jo who was amazing, she was so proactive, chasing me, the vendor and both our solicitors to keep things moving forward. I am really impressed with this company and their service, I will definitely use them next time I need an estate agent.
Thankyou for taking time to leave your kind review.
5/5
GoogleSelling our home with Enfields was the best decision made! After a previous negative experience with another estate agents, it was a breeze to sell our home with Enfields at Pontefract. They took time and interest in finding out about our home to sell it promptly…and it did! The team were impressive, remaining professional and positive despite our previous knock backs! They communicated effectively to ensure smooth success of the sale and offered support with our new purchase. To Andrew, Joanne, Rosie and Leah, we are so grateful for your support!
Thank you for taking the time to leave us a 5 star review, we really appreciate it!
5/5
GoogleLuan has been an absolute star and kept me sane throughout a difficult house move. (Nothing on enfields part) I'd highly recommend them and will use them in the future if we ever decide to sell.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleProfessional and efficient service, I would use again without hesitation.
5/5
GoogleVery smooth service finding a new tenant, good communication with the lettings team. Many thanks :-)
5/5
GoogleWe've been with Enfields for 8 years now - really happy with the service they provide, managing our property - very professional and efficient! Thank you, Alice
5/5
GoogleIt has been a good rental experience so far. India is very patient and friendly. We highly recommend it and hope to receive such service quality in our future.
5/5
GoogleEnfields helped us with the purchase of our new family home, we cannot recommend them enough they are great at keeping you updated, chasing up with phone calls and just having a great customer service! Joanne is fab at helping you secure your dream home and taking a lot of the stress away as she is just so good at her job! The team in the office are faultless always polite and friendly and always return calls when messages have been left. If you are looking to buy or sell I would 100% recommend giving Enfields a call!
Thankyou for leaving us such a lovely 5 star review. The Enfields family really appreciate it.
4/5
GoogleRating only, no written review.
Thanks for your review :)
2/5
GoogleFriendly staff when you can speak to them, however very poor communication overall which requires constant reminding to get anything done. The agent who first showed us our property didn’t appear to know anything about it and only gave us about 5 minutes to look. Our property was in a poor state when we moved in although I understand that is not entirely the estate agents fault and they did sort it quickly. Our tenancy is now over and we are awaiting our deposit back however we haven’t received any information or updates about it and it’s been over a month now. I’ve tried to get in touch both through email and phone calls over the last couple of days and have had no response. Not impressed.
Thank you for taking the time to tell us about your recent experience and sorry to hear you have had issues in communication. During September we experience high levels of calls as students move into their new homes. Your feedback is extremely important and we are looking at ways to improve during this busy period as this is not reflective of our usual experience. Please take comfort that your deposit was protected lawfully by Enfields at the beginning of the tenancy via a government authorised custodial scheme called the DPS. We picked this scheme as it is the largest provider of deposit protection in the UK and the aim of the DPS is to ensure that you are treated fairly at the end of your tenancy hence why I am confident we can help resolve your concerns. We would ask that you email jthomas@enfields.co.uk with the property address who will be able help you.
5/5
GoogleRating only, no written review.
For you for the five star review Zdenka, we hope to be of service in the future.
1/5
GoogleAfter living next door to one of their rented properties, I have no faith in how they manage and Maintain properties, aswell as handle complaints.
Hi Daniel, We are sorry to hear you are unhappy with a property. Feel free to email jthomas@enfields.co.uk to see how we can help.
4/5
GoogleShown round a property with my friend. Agent really helpful and appeared interested in my friends property needs
Hi Susan, Thank you so much for the positive feedback! We hope your friend managed to secure somewhere.
2/5
GoogleRenting student accommodation: cleaners come days after tenancy starts. It takes days to contact anyone via email and no one picks up calls.
Hi Mikaela, Thank you for taking the time to tell us about your recent experience and sorry to hear you have had issues in reaching someone at our office. During the beginning of September we experience high levels of calls as students move into their new homes. Your feedback is extremely important and we are looking at ways to improve during this busy period. Regarding your property in Talbot Road we are happy to confirm that your property was professional cleaned by an independent company prior to your start date (please also refer to the independent inventory report conducted before you collected your keys which has been emailed to you confirming this - we will also send you the cleaning invoice). You are making reference to one of your housemates requesting that an area of the carpet in the entrance hall be professional cleaned to remove a mark which the landlord agreed to organise. We then contacted your housemate and booked the cleaning company to attend on the 2nd September. We hope this clears up any confusion and look forward to assisting you during your tenancy.
1/5
GoogleI have rented a student property with Enfields and have been extremely disappointed with their speed of responses and customer service. When we moved into the property it had not been cleaned at all, there were old rusty bikes dumped in the garden, bin bags full of waste left in the shed, overgrown trees and bushes, smashed glass left in the garden, broken doorbells, disgusting mouldy blinds on all windows (of which they only replaced half of after we chased them up for 2 months to have fixed), broken back gate, a toilet door that was hanging off. We were left locked out of the property for 2 days on a Bank Holiday as their emergency out of hours locksmith would not answer and they were closed, we were given a black bin without a lid and told it was up to ourselves to replace it and pay the fee for it (even though it was broken when we moved in). We complained about mould and damp for months until they sent a contractor who simply bleached and painted over the mould so that it returned, the carpets in the house were black with dirt and thin as anything. We cleaned the property when we vacated and have yet to hear back about our deposit over a month ago with no contact. Unfortunately, I am renting with them next year too and have already had similar issues about keeping a deposit for weeks on end that we were owed and having to constantly chase them up for any kind of action to be taken.
Georgia, Thank you for taking the time to give your feedback. We have now had an opportunity to investigate your concerns and am disappointed to hear of your negative experience, rest assured your feedback has been shared with the team in order to help improve our standards. We always strive to make the moving in process straightforward and wish apologise if you felt we did not deliver. In this instance I understand a member of our team came to the property on your tenancy start date to make sure you were happy with the house and contacted your landlord to let them know your concerns. Your landlord acknowledged that some of the blinds were old and agreed to supply new ones in the lounge, hall and two of the bedrooms, he has confirmed he had never promised to supply new blinds in all of the bedrooms, only where needed. Regarding the bin lid we agree that it is not your responsibility and your landlord paid the council for a replacement at the beginning of tenancy and I can see one was delivered to the property. Your landlord paid for a professional cleaning company to complete a deep clean of the house prior to you moving in and we have reviewed the independent inventory report which took place that morning confirming that the property was cleaned to a professional standard. We have raised the issue of the garden with your landlord who has provided us with an invoice from a gardening company who cut and deweeded the front and rear gardens before you moved in, we have also looked at the photos of the inventory report which confirm the rear garden has mature trees and shrubs but the garden was fit for use. The landlord has apologised if there was items left in the garden shed but believed there was still room for bikes to be stored. We have looked into the issue of the toilet door and understand you are referring to the old outside toilet. The inventory reconfirms that this outside toilet door is noticeably weathered (but still on its hinges) but historically has not been used as there are 2 bathrooms shared between 4 tenants in the main house. We notified your landlord of your request for a new door and he arranged to have a new door fitted straight away. We are sorry to learn that you all locked yourselves out of your house. We recommend a reputable local 24 hour locksmith and we have shared your feedback with them as well as add a second company to our site. There are several other local 24 hour locksmiths and we hope you were able to reach out to one of these. Regarding your deposit this is something not kept by Enfields as it was lodged with an authorised deposit protection scheme. Your landlord arranged to have an independent check out done and we understand that you have now received this report along with the landlords deductions. We wish to thank you for allowing us to help you find your accommodation again this year which will give us an opportunity to improve your experience.
5/5
GoogleIt went very smoothly and the staffs are very flexible as well
1/5
GoogleEnfields manage a property next to me. They appointed one of their builders to bodge a fence post repair (screwed some 4x2 to it instead of replacing the post), who came onto my property without permission, damaged cabling and then weren't honest about it. I found out when things weren't working! My house CCTV picked up the incident and despite a phone call and 2 letters, Enfields decided to be very unprofessional and just ignore me. They never apologised, they never took the opportunity to repair the damage and they didn't pay the repair bill. Having to take them to the Small Claims Court. Absolutely disgusting behaviour and aggravation I should never have had to deal with! If they'd have sought permission, I'd have been able to know the work was going on, leave a key for the gate instead of climbing over the fence and I would have been able to warn them to be careful of the house cables so, the incident would never have happened.
5/5
GoogleWe found Louise and her whole team really proactive, professional and easy to deal with. They communicated everything very promptly and nothing was too much trouble. We got offers to rent our flat quickly, but sadly 2 sets of tenants let us down. The team was undaunted in finding quick replacements. We would definitely recommend this branch to anyone, and we will return when we need more tenants. Many thanks Ladies!
1/5
GoogleRating only, no written review.
Sorry we haven't been able to live up to your expectations on this occasion but if we can help to fix this then please reach out on 02380 702000.
5/5
GoogleAs first time buyers Rachael helped answer all our questions. We have no complaints about our service with Enfields and would definitely recommend them.
That's great, thank you so much for your kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
