Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleAll staff were friendly and helpful, and helped to make purchasing our first house a nice process.One of the only estate agents that listened to what we were looking for in a property and didn't spam us with everything coming to market. Will definitely use them again in future.PositiveResponsiveness, Professionalism
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
5/5
GoogleI was very impressed with the team at Eastleigh from Sophie who showed us the property and was always very helpful then Luan who chased things up liasising between vendor and solicitors to keep things on track. Dealing with Enfields ar Eastleigh has been a pleasure.PositiveProfessionalism
Many thanks for the kind review, Kind Regards from all of the team at Enfields Eastleigh
5/5
GoogleLuan has been an absolute star and kept me sane throughout a difficult house move. (Nothing on enfields part) I'd highly recommend them and will use them in the future if we ever decide to sell.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleLouise and the team at Enfields were excellent to deal with. Louise chased up and kept me well informed right through the sale and purchase (which wasn’t even going through Enfields) transaction. Exceptionally professional to deal with. Thanks very much.
Hi Aistė, Thank you for sharing your experience with us. It's great to hear that you found Louise and our team at Enfields to be professional and informative throughout your sale and purchase process. We strive to keep our clients well-informed and it's wonderful to know that we were successful in doing so for you. Your kind words are much appreciated and will certainly be shared with Louise and our team. We're here for you if you need any further assistance in the future.
5/5
GoogleWe sold our house via Enfields in Bitterne and had Louise supporting us through the process. She has been an absolute star! Chasing answers and following up...She also helped us to secure the moving date we needed. She was professional throughout and never rushed me off the phone, and this so helped me manage the anxiety that comes with a house move. Thank you Louise :-)
Hi Amy, Thank you so much for sharing your experience with us. It's wonderful to hear how Louise was able to support you throughout the process of selling your house. Her professionalism and dedication are indeed commendable. We're also glad to learn that she was able to help you secure your desired moving date and provided the necessary support to ease your anxiety during the move. Your appreciation will definitely be conveyed to Louise. Thank you once again and we're here if you need any further assistance.
5/5
GoogleAfter a slow start, the agents at Enfields went above and beyond to help push through the minefield of conveyancing. Louise, in particular, gave fantastic advice when dealing with solicitors and really helped keep morale up through what was, for us, a long an arduous process. When we needed it, they did everything you could have asked of an estate agent and then a bit more on top. Thanks.
Hi Benjamin, Thank you for your kind words and positive feedback. We're thrilled to hear about your successful experience with Louise and the rest of our team. We understand that conveyancing can be a complex process, and we're glad we were able to assist you effectively and keep you motivated throughout. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleBuying and selling always has its ups and downs. But in just two weeks we've gone from first viewing, to getting our place valued and on the market, to booking lots of viewings, several rounds of offers, and now agreeing sales and instructing solicitors! That's pretty exceptional, and Jamie, Will, Grace, Jack and Sophie at Enfields Bitterne have been really helpful and kept things moving - thank you all!
Hi Darren, Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our team helpful and proactive throughout your buying and selling process. We always strive to keep our clients informed and make the process as smooth as possible. Your kind words about Jamie, Will, Grace, Jack, and Sophie are greatly appreciated and will serve as a great motivation for our team. We're here for you should you need any further assistance in the future. Thanks again for your trust in us.
5/5
GoogleAs a first time lone buyer, i could not have asked for better support from the Enfields team. The buying process was extremely slow and Louise continually pushed for movement and clarity in the process, and was always quick to respond to my questions with helpful and realistic answers. I felt 100% supported and in safe hands. Would recommend this team to anyone.
Hi Jen, Thank you for your kind words and positive feedback. We're thrilled to hear about your successful experience with Louise and the rest of our team. We understand that buying a property for the first time can be a daunting process, and we're glad we were able to provide the support and guidance you needed. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Your recommendation means a lot to us, and we look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleThe entire staff at Enfields Estate Agents, Bitterne, Southampton need congratulating on the dedication and professionalism shown when dealing with the sale of my father's property. Of particular note were Michael Hamilton-Lea who secured so many viewings very promptly and reported back with enthusiasm each time so has been a pleasure to deal with and deserves a special mention. Also Louise Carr whose excellent work ethic, charming demeanour and gritty determination eventually guided the difficult process to a conclusion, a real credit to the business. Well done. A thoroughly deserved glowing report
Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Michael, Louise, and the rest of our team at Enfields Estate Agents, Bitterne, Southampton. We take pride in our dedication, professionalism, and work ethic, and we're glad we were able to assist you effectively during the sale of your father's property. Your kind words will surely make Michael and Louise's day and serve as a great motivation for our team. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Should you need any further assistance, please don't hesitate to reach out.
5/5
GoogleI bought a house from Enfields and I have to say the staff were amazing and beyond helpful. Especially Jo! She is so professional and acted very quick chasing everyone all the time. I highly recommend this team. Thank you guys!
Thankyou for your lovely review.
5/5
GoogleI need to start by saying that Enfields were not acting on my behalf, I was buying from them. I was dealing with Jo who was amazing, she was so proactive, chasing me, the vendor and both our solicitors to keep things moving forward. I am really impressed with this company and their service, I will definitely use them next time I need an estate agent.
Thankyou for taking time to leave your kind review.
5/5
Google5 star review from start to finish, Joanne is amazing and super organised, controlling all aspects of our purchase whilst taking the the stress away from us in terms of dealing with solicitors! She handled our emotions tremendously and was very professional throughout! I am a big believer in staff being the making of businesses! Joanne is truly that! Thank you
Thankyou for leaving us such a lovely review. We really appreciate it and wish you all the best in your new home.
5/5
GoogleSelling our home with Enfields was the best decision made! After a previous negative experience with another estate agents, it was a breeze to sell our home with Enfields at Pontefract. They took time and interest in finding out about our home to sell it promptly…and it did! The team were impressive, remaining professional and positive despite our previous knock backs! They communicated effectively to ensure smooth success of the sale and offered support with our new purchase. To Andrew, Joanne, Rosie and Leah, we are so grateful for your support!
Thank you for taking the time to leave us a 5 star review, we really appreciate it!
5/5
GoogleThe quality& efficiency of service received from Matthew and Joe (Mortgage Advisor) at Enfieds Shirley was extremely outstanding. They were incredibly knowledgeable, responsible and excellent communicators. They guided me step by step from beginning to end. I couldn't get mortgage without Joe's help. Without Matthew's negotiation with and pushing every party involved, my purchase couldn't be completed on time. Nice people and top class service, definitely recommend and use again.
That's great, so happy we could help with your mortgage. Thanks again for your recommendation.
5/5
GoogleRating only, no written review.
Thank you :)
5/5
GoogleMichael has been amazing. Professional. Helpful.
Brilliant news, thanks so much for the feedback.
5/5
GoogleGreat service from Michael in supporting my property search. Thanks and I'll be back in the Spring!
Thanks Andrew, look forward to it!
5/5
GoogleAn excellent service received from the lettings management team who I would recommend without hesitation to other landlords.
That's great news thanks so much for your review.
5/5
GoogleI highly recommend Enfields! The staff were extremely helpful and friendly which was very reassuring as a first-time buyer. I will definitely use Enfields in the future! Thank you all for making my experience so stress free and easy :)
We certainly hope we can be of assistantance again one day, all the best and thanks so much for your review.
5/5
GoogleIt has been my pleasure from the outset of the process of selling my mother's bungalow to have Josh and the staff of Enfields, Shirley Southampton at the helm. From the beginning Josh and his staff have ensured the process was efficient and professional, keeping me informed at regular intervals as to where the process was and if something was required of me. Unfortunately, for no apparent reason my first buyers dropped out at the last hurdle which could be considered somewhat of a set-back. However, upon hearing the news Josh and his crew sprang into action immediately putting the property back on the market. Following a couple of visits and offers a buyer was found the very next day! Now that's what I call service! Today is completion date on the bungalow so all being well we find ourselves at the end of the journey. I wish to express my gratitude for all you (Enfields, josh and the team) have done to make what could have been a rocky ride turn into a smooth, well informed comfortable adventure. Superb service. Thank you on behalf of myself and Mum.
Were so glad you have been impressed with the service and thanks for your patience with the sale. Your feedback is really appreciated.
5/5
GoogleOver the past 6 years I have bought my flat, then arranged for Enfields to find tenants and have now put it on the market - all with Enfields. Louise was particularly helpful when i let out the flat. Her team found tenants quickly and sorted everything out for me. She was always quick to respond to my queries and explain the process. I would definitely recommend them, particularly if you are looking to let your property out.
Fantastic, so happy we have managed to help with all your property needs! If there's anything more we can do in future then always happy to help.
5/5
GoogleThank you for Enfield's professional and efficient services. Francesca is very friendly and helpful. As a first-time renter here, she is very patient in answering all my queries and responds quickly with details.
Thanks so much for taking the time to post your review.
5/5
GoogleThe quality& efficiency of service received from Matthew and Joe (Mortgage Advisor) at Enfieds Shirley was extremely outstanding. They were incredibly knowledgeable, responsible and excellent communicators. They guided me step by step from beginning to end. I couldn't get mortgage without Joe's help. Without Matthew's negotiation with and pushing every party involved, my purchase couldn't be completed on time. Nice people and top class service, definitely recommend and use again.
That's great, so happy we could help with your mortgage. Thanks again for your recommendation.
5/5
GoogleAs first time buyers Rachael helped answer all our questions. We have no complaints about our service with Enfields and would definitely recommend them.
That's great, thank you so much for your kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
