★★★★★ 5/5
GoogleEnfields helped us with the purchase of our new family home, we cannot recommend them enough they are great at keeping you updated, chasing up with phone calls and just having a great customer service! Joanne is fab at helping you secure your dream home and taking a lot of the stress away as she is just so good at her job! The team in the office are faultless always polite and friendly and always return calls when messages have been left. If you are looking to buy or sell I would 100% recommend giving Enfields a call!
Stephanie · 12 November 2022 · Enfields Pontefract
Agent replied · 11 November 2024
Thankyou for leaving us such a lovely 5 star review. The Enfields family really appreciate it.
★★★★★ 1/5
GoogleRating only, no written review.
Paula · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 1/5
GoogleIf I could give Enfields 0 stars I would. Honestly they do not know what time management is, they have no clue what sending an email by the end of the day means, no they send their emails weeks later. Communication with this company is really bad, they suck at responding, they are unserious and bad at what they do. As students staying months without an oven begging them for someone to come and fix it is ridiculous. Overall my experience with them was awful and I don’t recommend.
Svilen · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Svilen,
Thank you for taking the time to share your feedback with your tenancy at Capstone Road and sorry to hear you have been unhappy with the overall experience.
We have taken the time to investigate your comments and understand you had a couple of maintenance issues with the property during your stay. On the 6th October you notified us that the glass screen of the oven was not secure and we passed this onto your landlord who asked us not to take any action as they intended to rectify the issue themselves. It was not until the 26th October that your landlord contacted us requesting that they wanted us to arrange the repair and our contractor then attended within 48 hours. We understand your frustration in this instance but we can only take action once we have received your landlords authority. Nevertheless, we have reviewed all email communication between us and we are unable to see where we have failed to reply to you. One of our team has already reached out to you directly in order to help turn your experience around.
★★★★★ 1/5
GoogleIncompetence does not cover it. It has taken over 2 months to finally make progress in getting our deposit returned. I calculated in one 10 day period during this 2 month process, I emailed Jonathan (our property manager) 4 times and telephoned 6 times, each time to be told he would call me back the same day, and never received any contact whatsoever. Enfeilds has a reputation in the student community in Bournemouth for being useless. I would avoid. Basic maintenance issues reported upon getting they keys to property in September, and these issues were still not resolved by move out date in August. The landlord is now attempting to charge for these to be resolved, despite them being pre-existing before we moved into the property. We are having to look into the lengthy process of taking Enfeilds l, and the landlord, to small claims court to try and get our money back.
Oliver · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Oliver,
Thank you so much for your feedback.
We are disappointed to read your comments as we know you have allowed us to help you find rental accommodation on more than one occasion previous to this most recent tenancy.
We completely understand your point of view regarding your attempts to contact your property manager during a particular week in September but this unfortunately clashed with the same week that they were assisting all new students moving into their accommodation. I understand that your property manager contacted you directly on the 29th September at the end of that week to apologise for not responding sooner and we wish to apologise again. We are aware we need to improve our response time during that period and your feedback is valuable for this reason.
Having investigated the other points your raised relating to maintenance from the beginning of your tenancy we are satisfied we have acted in a timely and professional manor:
1. On tenancy start date all keys supplied to front and back door but landlord forgot to supply a spare key to second back door in downstairs bedroom, Once issued reported member of team obtained a key and drove over to you in person to drop off.
2. Hoover reported as not working, Member of the team drove over in person and rectified issue.
3. Reported issues with boiler pressure and radiators not heating up, Immediately passed on to your landlord who arranged to visit the property in person along with their plumber who rectified issue
4. 2 weeks later similar problems resurface with boiler, Immediately passed on to your landlord again who liaised with their plumber to get issue rectified
Regarding the deposit deductions your landlord arranged for an independent inventory and check out inspection to take place and has supplied you with these reports along with all contractor invoices for the deductions you have been forwarded (landlord has requested to hold back approximately 20% of your deposit). Whilst you can take your landlord to the smalls claims court please note your deposit is lodged with a government scheme, The Deposit Protection Service, where it is much quicker and cheaper to use the schemes dispute resolution service should you and your landlord be unable to agree. Our director has already tried to reach out to you in directly without success to offer further guidance in this situation. Feel free to email them on jthomas@enfields.co.uk .
★★★★★ 5/5
GoogleI have viewed several properties with Amy from Enfields. Her communication is excellent and she is so helpful. She turns up to every viewing with a smile (come rain or shine!) and is very patient trying to understand any requirements. Great service. Thank you!
Mickey · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 1/5
GoogleAvoid Enfields at all costs especially if you’re a student. They were very helpful until we moved in at which point they stopped responding to our emails and calls but rather promising returned phone calls that never happened, took months to make simple but urgent repairs on our house such as a large hole in the garden door, lied about faulty items such as the boiler not being able to provide consistently hot water, Enfields claimed this is “normal” for a shared house but a plumber eventually came and confirmed this was not the case and fixed it. The house was also filthy when we moved in.
These are just a few examples of the countless issues we had.
Currently still experiencing issues as we are chasing our deposit. We want to get this issue resolved so our dealings with Enfields can be over, but even getting a response to a simple email is a challenge
I would rate less than 1 star if i could. It’s obvious how little care they have for their student tenants, I just hope their non student clients aren’t treated the same way.
Karim · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
★★★★★ 5/5
GoogleWe found a suitable rental property through Enfield's. We were met at the flat and shown round by Amy who was very pleasant and helpful and answered all our questions. After the viewing we then dealt with Hanna for the financial and legal side of things. She was extremely knowledgeable and guided us through all the paperwork explaining everything in detail. Highly recommended
Penny · 11 November 2022 · Enfields Bournemouth (383 Wimborne Road)
Agent replied
Thanks Penny, great to hear you had a great experience from start to finish! We really appreciate you taking the time to share this :-)
★★★★★ 5/5
GoogleJordan has shown me round a number of properties before I found one to put in an offer on. He is courteous and professional, appointments were made to fit with my work commitments. I was given plenty of time to view and any enquiries i made were followed up without delay. Other team members at Enfields have also been helpful.
Richard · 2 November 2022 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
GoogleRating only, no written review.
Abbey · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 1/5
GoogleRating only, no written review.
Charlotte · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleReally smooth service renting out my flat
Stuart · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleI would like to thank Emily Kelsey for her efforts and help , much appreciated!
Esther · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleWe had a smooth and very professional experience with all the staff at Enfield, thank you so very much for making such a stressful process, a breeze. We cannot thank you enough.
Barbara · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleEnfields has been quite helpful for us for buying and lettings. The management services are also prompt and are value to money .
Richa · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise and her team were very helpful during the whole rental process, we have been very happy with their service and are happy we chose them for their fully managed service.
Jade · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise and her team at Enfields Southampton have been excellent from start to finish, efficient, professional and willing to go the extra mile. I would definately recommend them.
Lee · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleThe most friendly and helpful team for our first time move! Couldn’t recommend them enough thank you! Fast response times and professional yet human throughout, didn’t once feel like I was talking to an automated response.
Many thanks to Casey, Louise and India!
- Vicky and Redd
Redd · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleEnfields is a very professional firm of letting agents, which has been looking after my properties for a number of years. The staff are pleasant to deal with and I am extremely pleased with the good tenants found through them.
Michael · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleLouise at Enfields is absolutely brilliant - so responsive to questions, proactive, and found us a new tenant very quickly. Enfields were actually recommended to us by a previous tenant! We will certainly be using them again in the future.
Rachael · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleStaff are very friendly, with quick responses to my emails. They we’re amazing and very supportive when sorting my move to a different property after the landlord pulled out 5 days before the move(no fault of Enfields). India answered every email/query quickly and very friendly …no matter how silly I thought the question might be, ever email got a response. They went above and beyond, even printed my parking permit for me on move in day and on my second day when I couldn’t work out the hot water they sent someone out to assist me within the hour. Best estate agents I’ve used so far!
Sarah · 2 November 2022 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleWe have just exchanged on our first ever property purchase through Enfields Bitterne and I cannot thank Louise enough for her support throughout the process. Even when there have been ups and downs we have felt supported. It has been so great to have someone there to guide us through the process and chase for us when necessary, not sure how we would have done it without her. Thank you so much!
Lucia · 1 November 2022 · Enfields Bitterne
Agent replied · 30 December 2023
Hi Lucia,
Thank you for sharing your experience with us. We're thrilled to hear that you felt supported throughout your first property purchase with us. It's always our aim to guide our clients through the process and provide the necessary support when needed.
Your kind words about Louise are greatly appreciated and will serve as a great motivation for our team. We're delighted that we could assist in making your first property purchase a successful one.
Should you need any further assistance, please don't hesitate to reach out. Congratulations on your new property!
★★★★★ 5/5
GoogleLuan has been an absolute star and kept me sane throughout a difficult house move.
(Nothing on enfields part)
I'd highly recommend them and will use them in the future if we ever decide to sell.
Aidan · 30 October 2022 · Enfields Eastleigh (13 Market Street)
Agent replied · 27 August 2023
Thank you very much for your review, we are really pleased you were happy with the service provided.
★★★★★ 5/5
GoogleJordan has shown me round a number of properties before I found one to put in an offer on. He is courteous and professional, appointments were made to fit with my work commitments. I was given plenty of time to view and any enquiries i made were followed up without delay. Other team members at Enfields have also been helpful.
Richard · 30 October 2022 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
GoogleOne of the worst agencies in Bournemouth area for communication. I have called more than 10 times for different properties, sent an enquiry on rightmove, left tonnes of messages but not a single call back or email. They always have an excuse. Either someone is off sick with covid or they receive 100s of calls as if They run the busiest agency in town. No respect whatsoever. You miss the chance of viewing the property and on top They dont even notify you that the property is taken. They like keeping it as available on rightmove even tho its under offer. Unethical allover
El · 28 October 2022 · Enfields Bournemouth (383 Wimborne Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
