Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleHad a great experience with agent Hugo who was so helpful and made the process really easy finding our house. Would recommend again.
Thanks for taking the time to write a review and for thinking of Enfields. We are glad Hugo managed to help you secure a property.
1/5
GoogleTerrible agency. Not professional at all . I would avoid them at any cost.
Hi Feda, I am so sorry to learn of your negative review and wish to offer my assistance to see if I can help in anyway and better understand what has happened. Myself and my team are committed to providing all of our customers a great experience and I would ask that you email jthomas@enfields.co.uk so I can identify the issue and have a chance to resolve your concerns. Jonathon Thomas Owner
5/5
GoogleI'd highly recommend Enfields. They were very pro active in ensuring the sale went ahead smoothly. Keeping the buyer, Seller and solicitors up to speed, Rachael was very responsive and answered all my questions or concerns. As the seller I was happy to intrust Enfields in securing a quick clean sale. I would use them again.
Hi Karen, thank again for allowing the team to help you sell your home! We appreciate being given the opportunity to represent you in such an important transaction and glad we managed to get the result you wanted! We have passed your feedback onto Rachael and the team!
5/5
GoogleI have done my renting with quite a few estate agencies and I can say Enfields has been the most efficient one, special thanks to Abbie she has been extremely efficient, responsable, polite and has sorted all the issues i have had, great service, already said it to her but wanted to write a review. last thing, thats the way people should manage and offer customer service.
Thanks Daniel, glad Abi and the team have done a great job. We really appreciate you sharing your experience.
5/5
Google👍 …
Thanks Chris, appreciate the 5 star review!
5/5
GoogleNice team. Quick to find tenant.
5/5
GoogleThank you Enfield for very promptly finding a replacement tenant for our flat in Southampton. As usual all very efficient and professional with a personal approach.
5/5
GoogleWe have been using Enfield's letting services for many years now. With all the maintenance and general running of the properties, it's great to leave the finding of tenants to them. One phone call to Louise and the procedure begins. Tenant found within two weeks, paperwork sorted, together with all necessary notices served. Utterly faultless. Fee's have gone up, as informed, but so has the rent obtained for what was advertised. Can't argue with that :)
Thanks Simon!
3/5
GoogleWe've seen many homes online in the apps but when we actually went to their office they said only one is available that too after 6-8 months.
5/5
GoogleAmazing service, we’re three students that left finding our housing to the last minute and Enfields real estate agent Hugo was an amazing help to us making the process easy going and enjoyable, 100% recommend using Enfields!
1/5
GoogleRating only, no written review.
5/5
GoogleLovely experience with Abbie recently! Has taken a look at our student house, with a quick service also. :)
5/5
GoogleHanna was very helpful and responsive with all our queries throughout the process
5/5
GoogleThank you Amy, for help in finding a student house. Professional, helpful and friendly service and answering our questions along the process, a pleasure!
5/5
GoogleBeen looking for student houses, Hugo has been a massive help going the extra mile for us really appreciate it. Good communication and very helpful all-round!
5/5
GoogleAbbie was particularly great in helping assist with a property maintenance issue! She sorted the issue the same day as we raised it, a great and friendly service was provided by her!!
5/5
GoogleI have recently started renting a property through enfields. They have been extremely professional and helpful would recommend there expertise to anyone. Extremely grateful to hanna at enfields who has been the estate agent i am communicating with throughout the renting process
5/5
GoogleWe have been renting a property through Enfields for a while. The staff are so lovely and I want thank Abbie especially because she’s been so wonderful and helpful. We have been messed about through other estate agents but Abbie has been efficient and given us some great advice on our property!
5/5
GoogleI trusted Jack Fletcher with the sale of my late grandmothers property. Immediately I knew he was the agent to choose. Despite speaking with plenty of other estate agents in Winton, only Jack filled me with the confidence he would secure me a sale …. and that he did. Before he’d even been round to take photos, he’d identified a cash buyer and we quickly agreed a sale at a price to suit us. His communication is superb, often updating me both in and out of usual work hours. HIGHLY recommend Enfields and Jack in particular. Wish you well and all the best!
5/5
GoogleEstate agent Amy helped me and four others when looking for a house for our second year of uni. She was helpful and seemed to really really care for our needs and provided us with lots of options within our chosen budget. She made the process easy and took time to walk us through the steps we needed to take to chose a house. Couldn’t have gone better- thank you!!
5/5
GoogleSo glad I found Enfields Southampton when looking for a new letting agent recently. Friendly, professional and prompt. I would definitely recommend giving them a call.
5/5
GoogleEnfield Eastleigh from start to finish excellent selling my property They kept me informed at all times . Luan was amazing . I would use Enfield again .
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
