Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleReally great team at Enfields Letting Agency. From the house viewing to the administration/referencing to the move-in, everything was very well done and I heartily recommend them to any prospective tenant.
Hi Theodora, Thank you for allowing us to help you find your next home and sharing your experience!
5/5
GoogleGreat sales team! Evaluation quick but thorough and fantastic sales strategy meant minimal viewings and maximum purchase price. Good communication from Rachael throughout to help with the sales progress - professional and friendly! Would recommend
Meg, Amazing! Glad we managed to secure you the result you wanted! We have shared your feedback with Rachael and always feel free to get in touch if there is anything we can for you in the future.
5/5
GoogleBrilliant from the first meeting right up until completion. Will definitely be using when we decide to move again. Customer service is outstanding and they will go above and beyond for you. Wouldn’t consider going to any other estate agents.
Thank you very much for your review, we are really pleased you were happy with the service provided.
1/5
GoogleThey don’t answer calls or emails, when they do, which really rare, they say that will check if the place is available and will call back, but it never happens. Bad company!
Ze, Firstly i want to thank you for thinking of Enfields and reaching out to us to help with your property search. I am sorry to hear that you have not received a reply and have attempted to locate your emails in order to respond but cant see we have any record of your name. I welcome any constructive feedback and would be grateful if you could email jthomas@enfields.co.uk in order to understand what has happened and further assistant you. I look forward to hearing from you. Jonathon Thomas Owner
5/5
GoogleI can’t praise Rebecca Bacchus enough, she didn’t know details of my application when I came into the office for help but that didn’t matter, she immediately took ownership, really heard me and got to quick action finding a solution. She was professional, warm and understanding of what a stressful experience this can be. She turned my whole day around and left me with utter confidence in her and her ability to turn my experience around. I’m very grateful I got to experience her help, she’s a credit to your team.
Sophie, what a lovely review about Rebecca! We agree - she is a fantastic member of the team with many years experience in the industry which I glad has come across in your experience. Thank you for sharing!
5/5
GoogleI was recommended to Enfields by a friend and they have been very efficient dealing with the sale of our property. Jack at Winton has been excellent, friendly and very good with communication throughout. I would definitely recommend them.
Hi Karen, thank you sharing your experience! We appreciate you allowing us to represent you in the sale of your home and glad Jack has lived up to expectation. Always feel free to get in touch if you need any help or advice in future regardless of whether you are moving or staying put, we would always love to hear from you
5/5
Google5* all the way! Registered with every estate agents but Jordan and the team at Enfields were amazing and after a year of house hunting, Enfields came through like legends and have made the house purchase possible. Thanks!!
Hi Mike, Wow, your review made our day! We're thrilled to hear that Jordan and the team at Enfields were able to assist you in your house hunting journey. Our aim is always to make the process as smooth and enjoyable as possible, and we're delighted we could help you find your dream home. Your kind words and 5-star rating are greatly appreciated, and we can't thank you enough for choosing us. We look forward to assisting you with any future real estate needs.
5/5
GoogleEnfield Eastleigh from start to finish excellent selling my property They kept me informed at all times . Luan was amazing . I would use Enfield again .
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleSophie is a very professional and reliable consultant I had met. Thank you.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleRecommend Enfields as they always informed me with update, friendly, patient and helpful staffs.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleEnfields of Eastleigh were genuine people who went that extra mile to sell our property. Can't recommend them enough.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleSophie provides wonderful services and quick action/ response since house viewing. Much appreciated your help. I give her highest recommendation, without reservations.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleFantastic service throughout the whole process. All staff were very helpful at each stage and we are now very settled in our new home. Would recommend to friends and family.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleAbsolutely first class service on selling a property on our behalf. 1st class knowledge of the housing market and current trends. Would highly recommend. Thank you Anthony and colleagues
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleEstate agent Sophie has been incredibly helpful and has provided us with many opportunities to view properties appropriate to our budget. We are confident with the service we have been provided.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleHave found Sophie very helpful throughout my journey. Very on the ball. I didn't end up buying just because the property I bought was listed by another agent but dealing with Enfields has been very positive throughout
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleWe recently reached a happy conclusion to an incredibly long, stressful and drawn sale and purchase and are very grateful for the efforts of Luan at Enfields for her huge efforts, and she wasn't even our agent! She was the driving force in our chain, keeping everyone informed and keeping up the pressure. What a trooper!
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleEnfields Eastleigh we’re fantastic with my flat sale. They supported me throughout the process and liaised with solicitors on both sides of the sale to make sure everything went smoothly. A big thank you to Luan in particular.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleWonderful service from the ladies at Enfields. Throughout the whole process they were always available, happy to help and nothing was ever too much to ask. Luan went above and beyond with chasing the solicitors on my behalf, and always got straight back to me whenever I had a query. I could not fault the service I received and will 100% be using Enfields again!!
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleUsed Enfields at Eastleigh to sell my late sister's property. During what was a very difficult time for me especially as i lived 250 miles away, having regular updates, prompt replies to emails and someone answering the phone to respond to questions i had was priceless. They supported me through the process and liaised with vendor and solicitor to ensure everything went smoothly. Special thanks to Sophie and Luan who were both just brilliant.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleEnfields at Eastleigh recently sold a property for me, and it was a very positive experience. At each stage of the process we had a dedicated point of contact, and they provided good support without pressure and kept me regularly updated. I didn’t have a particular solicitor that I wanted to use, but Enfields put me in touch with a solicitor that they work with closely, and that worked really well. Enfields also have a dedicated sales progressor, who acted as a point of contact between me, the buyers and the solicitor, and she kept everyone informed and kept things moving. I would recommend Enfields and would use them again if I had another property to sell.
Thank you very much for your review, we are really pleased you were happy with the service provided.
5/5
GoogleThank you for Enfield's professional and efficient services. Francesca is very friendly and helpful. As a first-time renter here, she is very patient in answering all my queries and responds quickly with details.
Thanks so much for taking the time to post your review.
5/5
GoogleJordan has shown me round a number of properties before I found one to put in an offer on. He is courteous and professional, appointments were made to fit with my work commitments. I was given plenty of time to view and any enquiries i made were followed up without delay. Other team members at Enfields have also been helpful.
Dear Richard, Thank you for taking the time to share your experience with us. We're pleased to hear that you found our service, particularly from Jordan, to be professional and accommodating to your schedule. We always strive to ensure our clients have ample time to view properties and that any enquiries are promptly addressed. We're glad to know that this was your experience and that other members of our team were also able to assist you. Thank you once again for your positive feedback. We look forward to assisting you with any future property needs.
5/5
GoogleJordan was very professional on the viewing with me, really recommend him and enfields in general.👍 …
That's great to hear, thanks for taking the time to post your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
