5/5
Rating only, no written review.
Agent replied Β· 30 March 2024
Thanks Chase

Trusted Agent profile Β· Hampshire, Dorset and West Yorkshire
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3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
Rating only, no written review.
Thanks Chase
5/5
I have spoken a number of times with a member of the team (Jordan Browne) about property and the housing in the local area. He was extremely knowledgeable and insightful.
Hi Will, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our team member, Jordan Browne, to be knowledgeable and insightful. We pride ourselves on the expertise of our team and it's always great to hear that this is recognized and appreciated by our clients. Your kind words will be passed on to Jordan, who will be thrilled to hear your feedback. We hope to continue providing you with the same level of service in the future.
5/5
Thank you for the great service you provided us. Jordan is very attentive, always keeping us updated and on hand to answer our query,'s. I would highly recommend him! Thank you.
Dear Joy, Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you were satisfied with the service provided by Jordan. His dedication to keeping our clients informed and promptly answering queries is one of the many reasons why he is such a valued member of our team. Your recommendation is greatly appreciated and we're delighted to know that you would highly recommend our services. We look forward to having the opportunity to work with you again in the future.
5/5
I met Jordan on a viewing, he was extremely helpful and knowledgeable of the property. There was only a few things he couldnβt answer off the top of his head however, he very was quick on email with those answers. I would highly recommend Jordan and the team.
Hi Emma, Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience with Jordan. His dedication to providing excellent service is a vital part of our team's ethos. We appreciate your understanding regarding the few queries that needed further clarification. We always strive for efficiency in our responses and we're glad to hear that Jordan was able to quickly provide the necessary information. Your recommendation means a lot to us. Please know that we are here to assist you with any future property needs and look forward to the opportunity to work with you again.
5/5
Enfields is very responsive and fully understands what I need. Special thanks for my negotiator Jordan Browne to get my deal done very quick and follow up a lot of my silly questions patiently! Highly recommend.
Dear Gwen, Thank you for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found our team, particularly Jordan, to be responsive and understanding of your needs. Please know that there are no silly questions when it comes to such an important decision like property dealings. We're here to ensure you feel confident and informed throughout the process. Your recommendation is highly appreciated and we look forward to assisting you with any future property needs.
5/5
We have just exchanged on our first ever property purchase through Enfields Bitterne and I cannot thank Louise enough for her support throughout the process. Even when there have been ups and downs we have felt supported. It has been so great to have someone there to guide us through the process and chase for us when necessary, not sure how we would have done it without her. Thank you so much!
Hi Lucia, Thank you for sharing your experience with us. We're thrilled to hear that you felt supported throughout your first property purchase with us. It's always our aim to guide our clients through the process and provide the necessary support when needed. Your kind words about Louise are greatly appreciated and will serve as a great motivation for our team. We're delighted that we could assist in making your first property purchase a successful one. Should you need any further assistance, please don't hesitate to reach out. Congratulations on your new property!
5/5
We have been looking for the right house a long time & havenβt quite found the one. However, Grace M has not only showed us round properties we requested, she has suggested alternatives that would better suit our needs. This has opened our eyes to different areas & styles that we didnβt originally think of. Out of all the people who have shown us round properties over the past year, Grace is definitely the one we would rather have due to her smiling, honest personality & thinking outside the box! You are an asset to your company! Thank you!
Hi Lynette, Thank you so much for your kind words. We're thrilled to hear about your positive experience with Grace. Her ability to understand and cater to our clients' needs, and think outside the box, is indeed one of her strengths and we're glad she was able to assist you effectively. Your feedback is greatly appreciated and will surely make Grace's day. We're here for you should you need any further assistance in finding the right house. Thanks again for your trust in us.
5/5
Our house sale was a bit of a bumpy ride but Enfields were very accommodating, fast acting and engaged fully in the whole process. When our buyers pulled out it was 'all hands on deck' and we had new buyers within a week. Louise in sale progression has been an absolute gem, leading the way and always fully up to date and extremely organised. Wouldn't have done it without her! All the best to the whole team at Enfields and well done. πππ₯Very grateful for all your advice and readiness to help to get to the completion day! βοΈβοΈβοΈβοΈβοΈ
Hi Alicja, Thank you for sharing your experience and for the five-star review. We're thrilled to hear that despite the bumps along the way, our team, especially Louise, was able to assist you effectively. We take pride in our team's ability to act swiftly and stay organized, even in challenging situations. Your kind words mean a lot to us and will certainly make Louise's day. We're here for you should you need any further assistance in the future. Thanks again for your trust in us and congratulations on your completed sale!
5/5
Excellent service from start to finish. Louise Carr was particularly helpful during the post sale period - very proactive and quick at responding to queries which was needed as we had a tight deadline. Enfields were miles better than the previous agent we used (Purple Bricks). Iβd therefore always recommend using a proper estate agent like Enfields.
Hi Phill, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise and our team at Enfields. We take pride in our proactive approach and quick response to queries, especially during the crucial post-sale period. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
We have dealt with several estate agents in the Chandler's Ford / Eastleigh area over the past year for buying and selling and, of all the agents we dealt with, Enfields were the most professional and most helpful by a clear mile! Enfields sold our house and the communications have been very good all the way through to completion, despite a challenging journey with many obstacles to overcome. In particular, Luan and Sophie have been absolutely brilliant! When going though something as stressful as moving house, having good honest updates, quick responses to emails, and someone answering the phone to answer your questions is priceless (I don't always like the truth but I always like honesty)! That's what you can expect with Enfields, and Sophie and Luan have provided an excellent service, so thanks to you both! I have to say, don't be fooled by various other local estate agents who market themselves as prestigious market leaders. We were lied to by other agents (significantly), and couldn't get through to them on the phone or they wouldn't return our calls etc. so I would be cautious of others. I would highly recommend Enfields for a good, honest and professional service and I would definitely use them again!
Thank you very much for your review, we are really pleased you were happy with the service provided.
4/5
Enfields helped me find the right property to purchase starting from the house review, the price agreement process, dealing with the property owner and updating me till the date of completion. My contact person was Sophie, she was professional but friendly, and she replied to my queries in proper time frame. They brought me a nice gift when I got the keys. It was a long journey but ended a happy ending.
Thank you very much for your review, we are really pleased you were happy with the service provided.
1/5
Valued my house Β£10,000 less than all other local estate agents. Tried to charge me Β£4000 to put it on with them at a lower value than itβs worth. Then didnβt even tell me the house that I had an offer accepted on had been sold to somebody else! I had to notice on rightmove and call to ask! Shocking
Hi Miss Bolam, Obviousley we are disappointed to recieve such a rating and to answer your points directly, your property still isn't sold, so time will tell whether our valuation was more accurate and honest. As for our fee we charge a fee that is appropriate to our service, which you chose not to use (entirely your prerogative) but we feel it is a little unfair to rate our fee against a service you didnt use. I am sure you are disappointed to lose out on the property you wanted, however we feel we gave you the best advise possible to achieve your new purchase. Granted, it was an oversight to advise you it had sold, however at this moment in time you are stll not in a position to purchase without selling. We wish the best in finding your next home and would appreciate feedback on the price you eventually achieve.
5/5
Enfield's represented the seller in our property purchase in July 2022. I cannot praise the team enough, particularly Joanne Boaler for all their kindness and support. My wife has been very ill and I wanted the sale to complete before her treatment got more intense. Enfield's pulled out all the stops to help, despite us not being their client. They were honest, kept their word on any actions and had the patience of saints! Thank you for the lovely welcome gift when we collected the keys. All parties were happy in the end and we are continuing to enjoy our new home. We would definitely use Enfield's if we consider selling in the future.
Thankyou so much for taking the time to leave us such a lovely review. We wish you all the best in your new home.
2/5
Never used them in the end, a really nice guy that came out to value our property very knowledgeable. My pet hate is being spammed with mail. I understand you want business, but it put us right off the company. Some days, we received 2 letters from Enfields. Only one was personalised, and that was our valuation before, and after this, it was just dear home owner. Shame as i believe they probably are better WHB estate agents
Thankyou for your feedback. We do apologise that you recieved a number of letters from ourselves. We try to be more of an informative agent and structure our letters accordingley, however, our process seems to have let us down on this occasion and you have recieved more than we would have had liked.
5/5
Joanne at Enfields has been a pleasure to deal with. Joanne being very much on the ball, keeping things moving and giving reassurance made my sale much less stressful than I could have hoped. The whole experience of dealing with Enfields has been first class. I can highly recommend this company.
Thankyou so much Denise for your kind words. We are glad we helped you through the process.
5/5
We have been using Enfields for the management of our buy to let's since 2017 and its fair to say the relationship has grown. We have full trust in Jonathon and the rest of the team, and can't speak highly enough of their professionalism and service, I would highly recommend.
Hi Sunny, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
5/5
Excellent service with a very helpful team of staff. I recently purchased a property and Enfields made the whole process flow through without and troubles. When viewing the property Kieran was very welcoming and helped me when making and offer. I would highly recommend this agency.
Thanks for the great feedback, Nick. We have shared this with the team and Kieran who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
1/5
If you are a student, I do not recommend renting through this company!!!! I spent my final year at university living with a rat infestation and sleeping under black mould. Upon moving in, our thermostat was broken which meant that we spent many mornings waking up to ice on the windowsill and damp beds. Everything was going mouldy. When I first reported the mould, I was told that the whole ceiling would be replaced, I was then later told that it wasnβt mould ( even though the man they sent out to check, told me it was mould). Above the polystyrene tiles in our bedrooms, was a ceiling covered in black mould, it was cold and wet too touch and there was minimal insulation. I developed a cough during my time living here which quickly improved when I moved back to my parents house. We had pest control visit numerous times for the rats, they told us that there was holes on the outside of the property allowing access for rodents. Nobody repaired these, even though we were told that they had, we continuously got the blame for everything. There was serious fire safety Issues throughout the building too which the council had to intervene with to get complete. Quite frankly, the last year was the worst and I wouldnβt wish anyone to have to live in these circumstances. This company makes excuse after excuse and does not care about the conditions their tenants are living in.
5/5
I am finally in the process of moving into a flat ,after some difficult time. It has been an absolute pleasure to have Hannah help me through this process. I have felt incredibly supported, her customer service skills are amazing. I would recommend renting through Enfield's βΊοΈ
Thanks for the great feedback, Ada. We have shared this with Hanna who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
5/5
I had a great experience working with Jack Fletcher from Enfield's estate agents. We put our property up for sale in the May, and found a buyer in June and the house was sold by September! Jack set up a WhatsApp group chat which was a very efficient way of keeping us updated on the sale, could not recommend enough. Quick, easy, professional and efficient would 100% recommend these estate agents (especially Jack) :)
Thanks for the great feedback, Lucy. We have shared this with Jack who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
5/5
Iβd like to thank Nicole B for all the help over the summer months - all the team are always smiling and helpful across the busiest period!
Thanks for the great feedback, Mark. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
5/5
Good customer service, Nicole (brunette at front desk) is excellent. Admin was always very quick and efficient from her end. From putting and offer in to picking up the keys it was a very easy experience. Would recommend.
Thanks for the great feedback, Liam. We have shared this with the team and Nicole who was happy to help! Feel free to reach out in the future if there is anything we can do to help you.
5/5
We have been a client of Enfields for a few years and can genuinely highly recommend them. Jonathan and his letting team have been an absolute pleasure to work with. They are very hard working, professional and have great knowledge and expertise. Also a big shout out to Hanna and Lisa who have been extremely helpful and spot on with their advice and communications, always responsive with all the queries we have back and forth. They have made the whole process much less stressful than it is for both landlords and tenants. Enfields manages to find and secure great tenants for us every year and has never failed to achieve the maximum potential for the properties. Their client services is second to none! We feel we have been well looked after and wouldn't want to go anywhere. We definitely can recommend them!
Hi Nguyen, Thank you for such a lovely review! We have shared with the whole team and all appreciate your loyalty over the years.
1/5
Have no concern about anti social criminal tenants next door to me. 'Not our problem seems to be the attitude' ' Then again, what sort of values would you expect an estate agent to have?
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.