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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,015 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

131

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,434 reviews on Google only. Show every review

5/5

Google

Great experience working with Enfields Eastleigh During the buying process of my flat they kept me well-informed, provided regular updates, and were highly professional throughout. I highly recommend their services for anyone in need of a dedicated and knowledgeable estate agent. Thanks, Enfields for making my flat purchase a smooth journey! Miss V Birdac

Vio · 26 March 2024 · Enfields Eastleigh (1E Leigh Road)

Agent replied · 22 October 2024

Thank you very much for your review, we are really pleased you were happy with the service provided.

5/5

Google

I cannot thank Enfields enough for all they have in selling my house especially Joanne she was always on other end of the phone everytime I rang with all my questions (I know I was a pain at times) and thank you Kate when I had a meltdown on the phone and cried .. would highly recommend Enfields thank you all again

Debbie · 22 March 2024 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou so much Debbie. You were not a pain at all. I am so glad we got you moved to your new home and wish you all the best.

5/5

Google

Jack is the best estate agent. We needed to sell and over a year we tried online agency. Plus 4 other local agents - each one on 4weeks with them setting price for quick sale. None of these were able to get a sale over the line. Jack is the only reason this sale was achieved. He found a buyer and kept in regular contact with all parties. There was no pressure to do anything. I wanted to sell, buyer wanted to buy; Jack is just an excellant facilitator.

Craig · 19 March 2024 · Enfields Poole

5/5

Google

Emily has been ever so helpful from the beginning of our journey. Nothing is ever too much for her to deal with and any problems we have had has always been resolved. I have also found Emily professional, helpful and approachable. We moved house last year and i phoned Emily recently as i needed some information from her, she was more than happy to help me. Thank you Emily :)

Rebecca · 18 March 2024 · Enfields Southampton (46 Oxford Street)

5/5

Google

I would highly recommend this agency. Everyone is very professional including Sarah, Shannen. And they always offer the help needed with a quick response.

Mohamed · 17 March 2024 · Enfields Southampton (46 Oxford Street)

5/5

Google

Just secured our 2nd year student house with Enfields, Kieran sorted everything for us and went above and beyond to help us out as much as possible, incredibly grateful for all the support along the way.

Joseph · 7 March 2024 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

I have had the pleasure of dealing with the staff at Enfield Estate Agents for the last 10 years. Most recently selling my flat in January this year. The process took longer than planned due to some issues with the lease and freehold. Throughout this period Rachel Clark was a star keeping myself and my buyer up to date with all developments. She really did go out of her way to keep everyone happy and informed. Throughout she offered good advice and support. I highly recommend them.

Richard · 27 February 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Richard, thank you for such a lovely review! We have shared with the whole team and feel free to reach out in the future if there is anything we can do to help you.

1/5

Google

If it were possible to give 0 stars I would. I have had countless issues with them- they blame issues on you, approve houses that should not be lived in, make you feel bad if a landlord has to pay for things even if a place is legally uninhabitable, they do as little as they can get away with and make you look as if you’re in the wrong. They have no sympathy and benefit off of students who know no better and expect you to live with mould and damp even if you have asthma and have told them you can’t breathe in the house. Absolutely horrible company. You’d be making the worst mistake going with them.

Charlotte · 21 February 2024 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

First class service, excellent communication throughout the process. Emily was professional and committed, keeping us fully up to date and achieving a succesful sale smoothly and in a short timeframe. Would definitely recomend.

Mark · 18 February 2024 · Enfields Poole

5/5

Google

I came to Enfields to sell my home and I just want to thank Emily for being super lovely and helpful. Made the experience stress free. She found me somewhere to live and it’s perfect! can’t thank her enough :)

Emma · 18 February 2024 · Enfields Poole

5/5

Google

My experience with Enfields estate agents was amazing from start to finish, especially Kayleigh who made the whole process extremely easy! Her knowledge combined with her caring and thoughtful approach made me feel completely at ease. I can’t recommend Poole Enfields enough, thank you Kayleigh your professional manner is excellent!

Lillypop · 18 February 2024 · Enfields Poole

5/5

Google

Excellent, professional service and would definitely recommend. Jack was extremely quick to reply, kept us updated frequently, and went above and beyond when selling our house. Not many other agents offered the same service, and it actually made the entire process quite fun. If you're selling your house, definitely get the video package. We had more viewings and better offers using this.

Jake · 18 February 2024 · Enfields Poole

5/5

Google

I don't normally give reviews for anything but I have just sold my house through Enfields and I am so happy with their service that I thought it was important to share my experience for anyone else looking to sell their home. In terms of valuing the house, Jonathan didn't try to low ball us for a quick sale and actually valued the house higher than two other agents. His valuation was spot on which was proven when it came to agreeing the price on our house with the buyer. Had we gone with the other valuations provided we would have ultimately lost money. The idea of having viewings in our house whilst living there seemed very daunting at first but Jonathan gave us lots of really good advice about what was important and not so important in getting ready for these. I believe that this advice resulted in a very quick offer that we accepted. The viewings and negotiations were handled by Jack and we found it really helpful to have one single point of contact for this as he became very familiar with our house and what we were hoping to achieve. For every single viewing we were consulted about a time that was convenient for us without any pressure or feeling that we needed to work around the agents schedule. It was clear that Jack was very experienced and provided useful feedback on each viewing. When the offer was accepted we were then taken through the second phase by Rachael who was absolutely amazing! There were some challenges with the house that we were buying through another agent but Rachael was able to keep the whole chain together and was willing to speak with all solicitors, other agents and even vendors in the chain that weren't her responsibility. Rachael kept us updated almost daily and was always so lovely and helpful to talk to that I looked forward to our chats and it felt like I had a friend guiding me through what could have been a very stressful process. I want to thank the Enfields team for such a high quality and personal service and highly recommend them if you are looking to sell your home!

Hannah · 17 February 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Hannah, Thank you for such a lovely review! We have shared with the whole team and we really appreciate your feedback. We wish you all the very best for the future!

5/5

Google

I had a positive experience with Enfields, purchasing a house. They were responsive, good communication. They were knowledgeable, and Rachael went above and beyond. Thank you

Sandra · 10 February 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Sandra, Glad you had a great experience with Rachael! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

I have been dealing with Enfields and specifically with Bethany for over 4 years. Bethany has been an amazing help to me as a 1st time landlord living at the other end of the country! She has been so supportive of me and my tenants, super efficient and an all round pleasure to work with. I want to especially thank her for her empathy and kindness dealing with me, in what was an inherited flat, with a lot of sentimental attachments for me. I cannot recommend her in particular and Enfields highly enough, thank you so much Bethany.

Sarah · 3 February 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Sarah, Thank you for such a lovely review! We have shared with Bethany and the whole team and all appreciate your loyalty.

5/5

Google

Simply put, the best letting agency. We were treated as if we've gotten the property already. Kieran has been a great help. My Son loved the property at first sight "in his words amazing". I will recommend Enfield

Imaobong · 25 January 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Imaobong, Kieran loved helping your son with his search and we are all excited he managed to secure such a great property! We look forward to supporting him over the next few months.

5/5

Google

Enfields were really helpful when we bought a house from the seller they were representing. Rachael in particular was very calm, positive and professional and she managed both sides’ expectations well. Our questions were answered promptly and we had a very positive experience.

Philippa · 25 January 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Philippa, Glad you had a great experience with Rachael! Thanks for sharing and feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

Simply put, the best letting agency. We were treated as if we've gotten the property already. Kieran has been a great help. My Son loved the property at first sight "in his words amazing". I will recommend Enfield

Imaobong · 23 January 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 22 January 2025

Hi Imaobong, Kieran loved helping your son with his search and we are all excited he managed to secure such a great property! We look forward to supporting him over the next few months.

5/5

Google

We recently sold our house with Enfields Poole. From start to finish we received such a high standard of care and professionalism, we worked with Jack who kept us continuously up to date throughout the whole process and ensured the whole process was smooth. Jack provided invaluable insights and guidance on preparing our property for sale; he had great knowledge of the surrounding areas of Poole. We really appreciated Jacks regular updates, as a seller it can be a bit anxiety provoking waiting to hear back from viewers but Jack always reassured us and would give us feedback so we never felt like we were waiting. This was the same when we were in the process of selling too. I truly believe that without Jack we would not have gotten the price we did for our house. Enfields Poole totally exceeded our expectations and I have already recommended them to all of our friends and family.

Rebecca · 19 January 2024 · Enfields Poole

1/5

Google

Recent email sent to Enfields: Thankfully the Independent adjudicator largely sided with us in recovering our deposit after you attempted to essentially steal from us. From baseless claims we owed rent, to attempting to charge us heinous amount of money to change a battery and generally doing your upmost to not implement the wishes of the two parties who actually mattered in the contract from the outset, us and the property owner. Off the back of this outcome, we are making a report to Nation Trading Standards Estate and Letting Agency team. Whether these actions are deemed to have breached a code of conduct, we’ll let them decide but they are certainly unethical. The deposit protection scheme was established to protect tenants from bad landlords stealing deposit money, not something I would expect from a major estate agent. At this stage, the money isn’t even a priority to us, ensuring we have done everything possible to report Enfields and do whatever we can to prevent you from doing this to anyone else is our current motivation. These actions were clearly a business hoping to prey on people who need the money as quick as possible and would be happy to get back whatever they can from the deposit, you wanted us to agree to all of these costs hoping we had a weakness. Sadly, you may have come across weaker minded Individuals in the past who believed everything you said and coughed up money for “unpaid rent” and whatever else you have fabricated, it’s those I feel sorry for. You’re a liar Sarah, no other way to put it. Enfields, as a collective, are some of the most servile, proletariat, sycophantic individuals we have ever had to deal with. We envy people who have not had the displeasure of having to deal with you. From the moment our initial contract was signed, to the point we were fortunate to move on, largely every member of staff we ever dealt with were some of the worst interactions we have ever experienced. Enfields treated us like scum from the outset, including not fixing mould issues you yourself identified in house viewings (all with an infant living in the property) to attempting to laud over us at the end of our tenancy and many other items in between. We pity anyone who has the misfortune of having to deal with you in the future. Ps. For anyone cc’d who may actually care how their business is being run in their name, I have every snooty email I was ever sent, I have correspondence from the landlord echoing my sentiments saved as well as all the snooty text messages I was sent from various staff whilst I had to deal with you, I obviously won’t hold my breath, but it’s there. All the best, merry Christmas.

Simon · 25 December 2023 · Enfields Southampton (46 Oxford Street)

5/5

Google

Thank you to Enfields Bournemouth, The sales team for getting the house viewed and offer in so quickly and Rachel in the office for your daily attention and patience to assist the sale to go through so efficiently. Your support was invaluable.

Kerry · 23 December 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 21 March 2024

Hi Kerry, thank you for such a lovely review! We have shared with Rachael and the team. Feel free to reach out in the future if there is anything we can do to help you.

5/5

Google

I have been using Enfields for my student letting for many years. They’ve never let me down as I’ve always successfully let my properties through them during this time. Jonathon is very enthusiastic and knows this market well. He is very helpful in advising me of rent prices and any improvements needed to my properties. I thoroughly recommend Enfields.

Vittorio · 16 December 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 26 October 2024

Hi Vittorio, thank you for your 5-star review, much appreciated!

5/5

Google

Emily was our estate agent and was absolutely amazing. First appointment with her we had a great experience, tunes in the car, and really helpful and informative. Unfortunately weren’t able to secure the house we wanted. But she rescheduled another appointment 2 days later and we found the yard of our dreams!!! Great vibe and she was super helpful couldn’t ask for any other estate agent. We were wizzed around in a beautiful Mercedes AMG 2020 sport! She was super motivated and amazing at her job! Also managed to put up with our awful DnB tunes in the car! Thank you Emily!

NYX_MikLih485 · 2 December 2023 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 30 December 2023

Emily loved helping you with your search and we are all excited you managed to secure such a great property! We look forward to supporting you over the next few months.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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