Trusted Agent profile · Hampshire, Dorset and West Yorkshire

Verified

Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,015 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

131

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,434 reviews on Google only. Show every review

5/5

Google

Great service end to end and I can’t thank Louise - Sales Manager enough for all the work she put in on our sale. Very knowledgable, efficient and friendly.

James · 30 May 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi James, Thank you so much for your kind words. We're delighted to hear that you've had such a positive experience with our service, and especially with Louise. Your feedback will certainly be passed on to her, as it's always wonderful to hear when our team members have made a significant impact. We always strive to provide excellent service to our customers and it's rewarding to hear when we've achieved that. We look forward to assisting you with any future sales and thank you once again for your encouraging feedback.

5/5

Google

As purchasers, we found Louise to be an excellent and proactive agent, keeping all parties updated and regularly informed, and problem solving any issues as soon as possible. Her communication and people skills are also to be highly commended especially as trust between parties is an essential part of the process. A good agent is worth their weight in gold and Louise is a very good agent!

Rebekah · 30 May 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Rebekah, Thank you for your glowing review. We're thrilled to hear that you had such a positive experience with Louise. Her dedication to keeping all parties informed and promptly resolving issues is one of the many reasons why she is such a valued member of our team. Your kind words and high commendation of her communication and people skills are greatly appreciated. Trust is indeed an essential part of the process and we're glad to know that Louise was able to foster that trust. Thank you once again for your kind words. We look forward to assisting you with any future property needs.

5/5

Google

Annah and the team have handled everything professionally and efficiently. Enfields are trustworthy to work with and the quality of the viewings are superb.

Dee · 29 May 2024 · Enfields Southampton (46 Oxford Street)

5/5

Google

Jack is brilliant. Couldn’t fault the service. Just sold our house through him.

James · 27 May 2024 · Enfields Poole

5/5

Google

Jack was knowledgeable and helpful throughout the sale and listened to the things that were important to me. He was proactive and always got back to me as promised. Kayleigh and Emily were great at progressing the sale and I'm very happy with the team's service. Thanks all

Kate · 27 May 2024 · Enfields Poole

5/5

Google

Enfields in Winton are some of the lovely estate agents I’ve met. They’re quick and efficient and always looking to go above and beyond. Hanna Baker stands out for her lovely personable attitude and swift actions. If you can request her, you will not be disappointed.

Emma · 27 May 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 26 October 2024

Hi Emma, glad you had a great experience with Emma! Thank you for your 5-star review, much appreciated!

5/5

Google

I engaged Enfields to assist me with a new tenancy agreement for one of my flats, and I couldn’t be happier with the outcome. Hannah Baker was not only professional and efficient but also incredibly proactive. I truly recommend their services. With a reasonable price and outstanding level of service, I am thoroughly impressed.

Matteo · 27 May 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 26 October 2024

Hi Matteo, glad you had a great experience with Hanna! Thank you for your 5-star review, much appreciated!

5/5

Google

We have been assisted wonderfully by Macey in our search to relocate. She's been keeping us well informed regarding properties coming onto the market and when conducting viewings, she is always knowledgeable,courteous and very patient.

Sue · 26 May 2024 · Enfields Pontefract

5/5

Google

We have worked closely with Louise, Annah and the team at Enfields for a few years now to help find new tenants for our properties. They are always a pleasure to work with and no task is too much trouble. They are always quick to come back to you and easy to get hold of. Thanks as always!

Chantelle · 20 May 2024 · Enfields Southampton (46 Oxford Street)

5/5

Google

I have viewed a couple of properties with Kieran S over the last few months, and found him to be charming, patient and responsive to any queries I had. His genuine enthusiasm, friendly approach and willingness to help came through in abundance. I also note Jonathan and his excellent knowledge and approach, which he has clearly passed to others in the team such as Kieran.

Emily · 20 April 2024 · Enfields Bournemouth (383 Wimborne Road)

Agent replied · 26 October 2024

Hi Emily, thank you for your 5-star review, much appreciated!

4/5

Google

Rating only, no written review.

Dave · 17 April 2024 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Thanks for the review Dave, much appreciated.

5/5

Google

Jake was very helpful and informative on the viewings he carried out with me, 10/10 service.

Abdullah · 17 April 2024 · Enfields Southampton (347 Shirley Road)

Agent replied · 25 November 2023

Hi Abdullah, Thank you for taking the time to leave such a wonderful review! We're delighted to hear that you had a great experience with Jake. He is indeed a valuable asset to our team and we're glad he was able to assist you effectively. Your 10/10 rating means a lot to us. We look forward to serving you again in the future!

5/5

Google

Excellent service with Enfields from office staff to Contractors that carry out the work. (Especially Chris)

Saf · 17 April 2024 · Enfields Southampton (347 Shirley Road)

1/5

Google

If being treated badly is what you’re after, then Enfields are the company for you.. Edit. In addition to this, the independent deposit adjudicator has confirmed that Enfields have been trying to rip us off. Including suggesting we owed nearly £200 in rent, attempting to charge us £60 for a battery and the list goes on and on. Enfields were unable to provide any evidence of outstanding rent and the regulatory body agreed that ALL of their costs implemented were unfair and baseless. The worst company I have ever dealt with

Simon · 17 April 2024 · Enfields Southampton (347 Shirley Road)

5/5

Google

Morgen, delt with my inquiry regarding my looking to find rented accommodation. She was attentive and show genuine care in trying to find me my new home. Cannot fault professionalism and attention to detail. Thank you Enfields

Wendy · 17 April 2024 · Enfields Southampton (347 Shirley Road)

Agent replied

Thanks so much Wendy for your review!

2/5

Google

Never used them in the end, a really nice guy that came out to value our property very knowledgeable. My pet hate is being spammed with mail. I understand you want business, but it put us right off the company. Some days, we received 2 letters from Enfields. Only one was personalised, and that was our valuation before, and after this, it was just dear home owner. Shame as i believe they probably are better WHB estate agents

George · 13 April 2024 · Enfields Pontefract

Agent replied · 30 September 2023

Thankyou for your feedback. We do apologise that you recieved a number of letters from ourselves. We try to be more of an informative agent and structure our letters accordingley, however, our process seems to have let us down on this occasion and you have recieved more than we would have had liked.

5/5

Google

Joanne at Enfields has been a pleasure to deal with. Joanne being very much on the ball, keeping things moving and giving reassurance made my sale much less stressful than I could have hoped. The whole experience of dealing with Enfields has been first class. I can highly recommend this company.

Denise · 13 April 2024 · Enfields Pontefract

Agent replied · 30 September 2023

Thankyou so much Denise for your kind words. We are glad we helped you through the process.

1/5

Google

Valued my house £10,000 less than all other local estate agents. Tried to charge me £4000 to put it on with them at a lower value than it’s worth. Then didn’t even tell me the house that I had an offer accepted on had been sold to somebody else! I had to notice on rightmove and call to ask! Shocking

Tammy · 13 April 2024 · Enfields Pontefract

Agent replied · 30 July 2023

Hi Miss Bolam, Obviousley we are disappointed to recieve such a rating and to answer your points directly, your property still isn't sold, so time will tell whether our valuation was more accurate and honest. As for our fee we charge a fee that is appropriate to our service, which you chose not to use (entirely your prerogative) but we feel it is a little unfair to rate our fee against a service you didnt use. I am sure you are disappointed to lose out on the property you wanted, however we feel we gave you the best advise possible to achieve your new purchase. Granted, it was an oversight to advise you it had sold, however at this moment in time you are stll not in a position to purchase without selling. We wish the best in finding your next home and would appreciate feedback on the price you eventually achieve.

5/5

Google

I would like to thank Dion and Luan for all their help, from showing us round the house, to the whole process of buying it! It was such a quick easy process for my partner and I, as first time buyers we were expecting it to be longer than a month and 3 weeks from start to finish! We viewed our house one evening, put the offer on it the next morning, and then had it accepted that evening. They answered all the questions we had, and I'm so thankful. 100% recommend to anyone.

Natalie · 13 April 2024 · Enfields Eastleigh (13 Market Street)

5/5

Google

Great experience working with Enfields Eastleigh During the buying process of my flat they kept me well-informed, provided regular updates, and were highly professional throughout. I highly recommend their services for anyone in need of a dedicated and knowledgeable estate agent. Thanks, Enfields for making my flat purchase a smooth journey! Miss V Birdac

Vio · 13 April 2024 · Enfields Eastleigh (13 Market Street)

Agent replied

Thank you very much for your review, we are really pleased you were happy with the service provided.

5/5

Google

Great support throughout. Louise was lovely to deal with

Richard · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Richard, thank you for your review. We're glad to hear that you had a positive experience with Louise. Your feedback is appreciated!

5/5

Google

We have recently sold with Enfields in Bitterne and Louise (Sales Manager) was an absolute godsend! We had a long, complicated chain with a lot of terrible communication from various other agents/solicitors/sellers, and Louise worked so hard for us pulling it all together, keeping people on track, and generally trying to herd the cats while also being a pleasure to deal with and keeping me in the loop. Couldn't have done it without her!

Emma · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Emma, thank you for taking the time to leave this review. We are really glad to hear that Louise was able to assist you throughout the process and make sure everything stayed on track. Your feedback is much appreciated!

5/5

Google

A first class service from our first meeting with Will to completion of what was not a straightforward sale. Special thanks must go to Louise who kept us updated all along the way and was always so pleasant and professional. Thank you Enfields.

Joy · 13 April 2024 · Enfields Bitterne

Agent replied · 30 December 2023

Hi Sarah, thank you for your kind words and feedback. We're glad to hear that you had a positive experience with our team, especially with Louise. We truly appreciate your support and hope to have the opportunity to assist you again in the future.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent