★★★★★ 5/5
GoogleThe best agency I have ever dealt with. I have been renting for 20 years and Enfields are honestly the best agency I have dealt with. My partner and I struggled so much to find a property that was suitable but Shannen was on the ball. And so patient showing us round flat and flat. She always took on board what our needs where and listened to our concerns over flats to ensure she ticked all the boxes for us.
And when we found a place, my partner viewed and loved but I missed out. Louise was kind enough squeeze me in to show me round at the end of her day making her late leaving work.
The process with getting the property has been so smooth. We had a couple of issues with the reference company but Shannen has been on at them getting it sorted for us.
With constant communication from them. My partner and I have had many melt downs at various points but they have always been so reassuring.
Shannen has put my mind at ease many times... that woman has the patience of a saint!
I cant recommend this agents enough. I don't ever want to rent with anyone else.
Honourable mention too to James who always answered the calls so quick and was on the ball passing messages on.
And to Annah who took payment quicker then they had planned despite her having a busy day, as that suited us to pay that day. And for coming back and confirming she had received the payment and with an expectation of the next steps and a time frame!!
Awesome agency!!
Gemma · 25 July 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleFriendly team who kept up on my purchase to make sure it all went smoothly. Followed up on any questions I had promptly - great communication.
Lucy · 25 July 2024 · Enfields Poole
★★★★★ 5/5
GoogleI can highly recommend Enfields Estate Agents Poole if you are looking to sell your property. Excellent communication and customer service received throughout my sale. Thank you Jack and Kayleigh.
Jasmine · 25 July 2024 · Enfields Poole
★★★★★ 5/5
GoogleHave been very impressed by the staff Sarah and Jen a treat to meet and great customer service always helpful cheerful a delightful experience, if all staff where this good business would thrive thanks for your attention and help when ever needed
Darren · 2 July 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
Googleawful company, never reply to emails, awful landlord, no support, very rude. find another agency who treats tenants better
Calvin · 2 July 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
GoogleWhat a truly horrendous experience with the Shirley branch of Enfields. They failed to sell our property, lied about buyers and chains, misled us, gave us totally inaccurate information or no information at all and communicated very poorly. We never knew who we were dealing with or who our contact was or what was going on. When the second sale fell through we weren’t even told that the property had been taken off the market! Would not recommend at all.
Teresa · 2 July 2024 · Enfields Southampton (347 Shirley Road)
Agent replied · 24 August 2024
Thank you for your feedback regarding your experience with the Shirley branch of Enfields. We are genuinely sorry to hear about your dissatisfaction and apologise for any inconvenience caused.
We would like to address some points raised in your review. We did inform Martin, the property owner, about the sale falling through and offered several solutions to help sell the property. Unfortunately, due to the issues with the property's condition and adverse survey results, the potential buyer found the problems too significant to proceed without resolutions from your side, which ultimately led to the sale falling through. Martin was fully aware of this situation and we advised him at the time we would hold the marketing offline to give a better chance of success when releasing back for sale. Perhaps this message did not reach you as we weren’t speaking directly.
We understand that this experience has been frustrating, and we apologise if our communication did not meet your expectations. We believe the property might be more suitable for auction, given the circumstances, and it would be challenging to achieve the price we initially managed. Addressing some of the maintenance issues could significantly improve the chances of a successful sale.
We appreciate your feedback and take it seriously as we strive to improve our services. If you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact us directly. We are committed to resolving this situation to your satisfaction.
★★★★★ 5/5
GoogleHanna was amazing from the very first point of communication! Helped us along the way with the welcoming pack, referencing and all! Made the process very smooth and seemingly effortless! Thank you very much Hanna!
Valentin · 26 June 2024 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 26 October 2024
Hi Valentin, glad you had a great experience with Hanna! Thank you for your 5-star review, much appreciated!
★★★★★ 5/5
GoogleWe engaged with Enfields agency as tenants renting a flat they managed in central Bournemouth. In a period of over 3 years we stayed in the address we were pleased with their service and dealing with the agents, in particular Bethany Thomas who was our property manager and also Hannah and Lisa. We felt every issue was dealt promptly and professionally. We were also lucky our landlord was great; we only ended the contract due to relocation. In overall our experience with Enfields was very positive and would recommend the agency.
Donald · 26 June 2024 · Enfields Bournemouth (383 Wimborne Road)
Agent replied · 26 October 2024
Hi Donald, glad you had a great experience with the lettings team. Thank you for your 5-star review, much appreciated!
★★★★★ 5/5
GoogleMy experience of Sarah Hazell from property management has been excellent. Top customer service, very responsive and professional. Also a shout out to Monika in senior management who has always been a credit to her employer and helpful throughout the last 12 years I've worked with them.
Zaman · 25 June 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleRating only, no written review.
Elizabeth · 25 June 2024 · Enfields Pontefract
★★★★★ 5/5
GoogleHave been very impressed by the staff Sarah and Jen a treat to meet and great customer service always helpful cheerful a delightful experience, if all staff where this good business would thrive thanks for your attention and help when ever needed
Darren · 21 June 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
Googleawful company, never reply to emails, awful landlord, no support, very rude. find another agency who treats tenants better
Calvin · 21 June 2024 · Enfields Southampton (347 Shirley Road)
★★★★★ 1/5
GoogleWhat a truly horrendous experience with the Shirley branch of Enfields. They failed to sell our property, lied about buyers and chains, misled us, gave us totally inaccurate information or no information at all and communicated very poorly. We never knew who we were dealing with or who our contact was or what was going on. When the second sale fell through we weren’t even told that the property had been taken off the market! Would not recommend at all.
Teresa · 21 June 2024 · Enfields Southampton (347 Shirley Road)
Agent replied · 20 June 2024
Thank you for your feedback regarding your experience with the Shirley branch of Enfields. We are genuinely sorry to hear about your dissatisfaction and apologise for any inconvenience caused.
We would like to address some points raised in your review. We did inform Martin, the property owner, about the sale falling through and offered several solutions to help sell the property. Unfortunately, due to the issues with the property's condition and adverse survey results, the potential buyer found the problems too significant to proceed without resolutions from your side, which ultimately led to the sale falling through. Martin was fully aware of this situation and we advised him at the time we would hold the marketing offline to give a better chance of success when releasing back for sale. Perhaps this message did not reach you as we weren’t speaking directly.
We understand that this experience has been frustrating, and we apologise if our communication did not meet your expectations. We believe the property might be more suitable for auction, given the circumstances, and it would be challenging to achieve the price we initially managed. Addressing some of the maintenance issues could significantly improve the chances of a successful sale.
We appreciate your feedback and take it seriously as we strive to improve our services. If you have any further concerns or wish to discuss this matter in more detail, please do not hesitate to contact us directly. We are committed to resolving this situation to your satisfaction.
★★★★★ 5/5
GoogleUnbelievable service from start to finish. Jack & the team are responsive, friendly and helpful and I can't recommend them enough
Glen · 15 June 2024 · Enfields Poole
★★★★★ 5/5
GoogleFirst class service from a top notch team at the Ashley Road, Parkstone office.(Jack/Emily and Kayleigh)
Right from day one I knew the sale of the house was in good hands and when problems did arise they were dealt with in a professional and courteous manner. Great communication all the way through the process.
I have dealt with a number of estate agents in my time but they were, without doubt,the best I have ever worked with.
Would recommend them with no hesitation.
Thankyou guys.
Colin · 15 June 2024 · Enfields Poole
★★★★★ 5/5
GoogleLouise Harston and Annah Gee have been absolutely wonderful to work with. They have been quick to reply and answer all my niggling questions, and couldn't have been friendlier. Thank you both!
Molly · 13 June 2024 · Enfields Southampton (46 Oxford Street)
★★★★★ 5/5
GoogleWe have been assisted wonderfully by Macey in our search to relocate. She's been keeping us well informed regarding properties coming onto the market and when conducting viewings, she is always knowledgeable,courteous and very patient.
Sue · 3 June 2024 · Enfields Pontefract
★★★★★ 5/5
GoogleRating only, no written review.
Elizabeth · 3 June 2024 · Enfields Pontefract
★★★★★ 5/5
GoogleThe team were excellent throughout the process of me buying my first property. Very quick to respond to all of my questions. Thank you so much Jack, Emily & Kayleigh… I couldn’t recommend the team and Enfields more! :)
Lily · 3 June 2024 · Enfields Poole
★★★★★ 5/5
GoogleReally brilliant. So on the ball. Louise got so much sorted for us. Steve did the first part for us and was equally excellent. Both, really friendly and really professional. Was excellent service, I really couldn't fault any of it. Kind and patient and got us sorted out with our house buying. We're so happy...thank you
Amanda · 30 May 2024 · Enfields Bitterne
Agent replied · 30 December 2023
Hi Amanda,
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with both Louise and Steve. We pride ourselves on our professionalism and friendliness, so it's fantastic to know that this was reflected in your experience.
We're thrilled to have been able to assist you with your house buying process and even more so that you are happy with the outcome. It was a pleasure serving you and we look forward to the opportunity to work with you again in the future.
Thank you once again for your kind words.
★★★★★ 5/5
GoogleI recently sold my property with enfields. I was satisfied with the service provided, I was given notice for viewings and found enfields to be helpful and relatively communicative. Once the flat was sold Louise took over the communication as she supports with the sale progression. Louise is an asset to Enfields, I found her to be communicative, professional and supportive. Selling and buying property can be a long and stressful process, however Louise made this feel manageable and was always on the other end of the phone for support and advice, whilst also proactively chasing the rest of the chain to keep things moving forward.
Aimee · 30 May 2024 · Enfields Bitterne
Agent replied · 30 December 2023
Hi Aimee,
Thank you for taking the time to leave us such a wonderful review. We're glad to hear that you were satisfied with our service and found us to be helpful and communicative throughout the process of selling your property.
Your kind words about Louise are greatly appreciated. She is indeed a valuable member of our team and we're thrilled to hear that her professionalism, support, and communication made your property sale manageable and less stressful.
We understand that buying and selling property can be a long process, and we're glad that Louise was able to assist and guide you throughout. Your feedback will be shared with the team to continue to inspire and motivate them to deliver excellent customer service.
Thank you again for choosing Enfields, we look forward to serving you in the future.
★★★★★ 5/5
GoogleHassle free experience from start to finish and the Enfields team kept us informed at all stages of the process.
Bollards · 30 May 2024 · Enfields Bitterne
★★★★★ 5/5
GoogleI have been letting with Enefields from past 3 years. Their property management team is excellent- very quick to respond and helps solve any issues efficiently. Recently, I needed a document update for address proof and the estate agent Sarah Hazell was very kind and patient and helped me with the issue. It was a-time taking process but she was very polite and helpful. Thanks Sarah- U R doing a great job and are an asset to the organisation !!!
Vinay · 30 May 2024 · Enfields Bitterne
★★★★★ 5/5
GoogleI am happy to recommend the team at Enfields, Bitterne, for the excellent service they gave us in selling our home. The process of moving in the current market, complicated further by a need to move south to north, was fraught with stress and difficulty, but while potential purchases failed to line up for us, but we were never left in any doubt about our ability to sell our property.
Will Piercy and Grace McCluskey, always courteous and responsive to our concerns, gave us valuable guidance and helped us through the initial stages of valuation and marketing, not just once but three times, never pushing us and always giving us the best advice available to them, diligently and without bias.
But it was Louise Carr who, with her dedication and tenacity, remained our absolute lifeline. She offered us advice and guidance founded on years of experience, and she inspired trust from start to finish. She was always prompt to respond to our queries, by both email and telephone, and her approach made us feel entirely supported, however difficult things might have been.
When one prospective purchase failed and we felt entirely defeated, Louise communicated with a level of empathy and reassurance that gave us the confidence to continue, but she also gave us time and space to consider our position, and we appreciated that enormously. Once we had decided to move forward, she worked tirelessly, communicating with all parties to bring the sale to completion and offering support that was based not only on her skill and professionalism but also on her natural kindness.
We would like to thank the whole team at Enfields, and we wish them all our very best.
Madeleine · 30 May 2024 · Enfields Bitterne
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
