5/5
GoogleJames was incredible, we have been shown student homes by other companies and estate agents and James by far was the friendliest and more importantly, helpful in finding our new home answering all questions! Thanks
Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers80 reviews
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
Buyers46 reviews
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
Landlords19 reviews
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
Tenants5 reviews
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Our offices
Enfields's 14 offices, most reviewed first. Each has its own page.
- Enfields Bournemouth (383 Wimborne Road)383 Wimborne Road, BH9 2AQ747 reviews · 745 on Google (4.2)9 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road, SO15 3JD486 reviews · 196 on Google (4.6)29 in the last 90 days
- Enfields Bitterne3 West End Road, SO18 6TE321 reviews · 245 on Google (4.8)0 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, WF8 1BN300 reviews · 232 on Google (4.5)1 in the last 90 days
- Enfields Eastleigh (1E Leigh Road)1E Leigh Road, SO50 9FG298 reviews · 113 on Google (4.6)29 in the last 90 days
- Enfields Southampton (46 Oxford Street)46 Oxford Street, SO14 3DP277 reviews · 219 on Google (4.4)1 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, WF8 1BN268 reviews · 200 on Google (4.6)10 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road,Shirley, Southampton, SO15 3JD193 reviews · 193 on Google (4.6)0 in the last 90 days
- Enfields Eastleigh (13 Market Street)13 Market Street, SO50 5RH158 reviews · 127 on Google (4.4)0 in the last 90 days
- Enfields Poole241 Ashley Road, Parkstone, BH14 9DS154 reviews · 86 on Google (5.0)29 in the last 90 days
- Enfields Southampton (51 London Rd)51 London Rd, SO15 2AD81 reviews · 49 on Google (4.2)1 in the last 90 days
- Enfields Hythe3 Marsh Parade, SO45 6AN40 reviews · 40 on Google (4.4)1 in the last 90 days
- Enfields Bournemouth (56 Holdenhurst Road)56 Holdenhurst Road, Lansdowne, BH8 8AQ39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Southsea33b Marmion Road, PO5 2AT2 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 2,434 reviews on Google only. Show every review
Google5/5
GoogleHave been recently viewing student houses in Winton, and have been round twice with James who was very helpful in getting us house viewings, giving us instant communication about houses and showing us around these houses.
5/5
GoogleVery satisfied with the customer service. James was great in helping my friends and I secure a student house for the next academic year with ease. Highly recommend him and enfields.
5/5
GoogleJames was fantastic in helping us secure our student home! He was professional, approachable, and made the entire process smooth and stress-free. James was always available to answer our questions and went the extra mile to ensure everything was sorted quickly. Thanks to him, we found the perfect place to call home. Highly recommend!
5/5
GoogleI moved into a 1 bed house 4 months ago and really enjoy living in it. Emily and her team have always been really quick to respond to any problems, promptly getting them sorted and working with me. No matter what I've mentioned a resolution has always been found, very pleased with the service I receive.
5/5
GoogleThank you so much to James who helped me and my friends find our next uni house. He was so committed to helping us and made it such a positive and easy experience!
5/5
GoogleVery professional service. Joanne worked tirelessly to get our sale through. Would highly recommend
Agent replied · 23 December 2024
Thankyou Janet for your 5 star review, it is very much appreciated.
2/5
GoogleI don't like giving bad reviews but I have to be honest. I was an bit disappointed really. Started strong with the initial visit, and the lady who took pictures to set up the ad was nice, but they didn't seem to want to know me anymore once a buyer was found. Always felt like I was somehow getting on someone's nerves by calling and that's on the rare occasion that I got through in the first place. Most of the time the person I tried to speak to wasn't available and several times I requested a call back it never happened! Also cost me 3x what it would have elsewhere, but that's my own fault for not shopping around. I just wanted a hassle free experience but I'd have expected someone to at least return a call occasionally. Oh, also expecting me to drop the keys off on the day I'm moving, on my own, stressed out of my mind in total chaos with 4 animals roaming around, when they are just down the road, only did 1 viewing and earned just under 7 grand for their efforts - it would have been nice if they offered to pick the keys up at least! For 7 grand and 1 viewing, I'd drive to Bristol to get the keys, never mind 5 minutes down the road!! I'd definitely shop around in future.
Agent replied · 23 December 2024
Hello Mr Sandford, We hope you have settled in to your new place. Obviously we are disappointed with the low review but never the less thank you for your feedback. It’s always welcomed and where we can, we use it to improve our service. We rate communication very highly in our business and rarely find this to be an issue. However in this case we have taken on board your comments, reviewed where we think we could improve and taken action upon it. Collecting keys. Completions can take place at any time of the day and upon completion the purchasers expect their new keys to be handed over almost immediately so they can begin the process of moving in. If staff are not available to pick up keys at the time of completion then this would cause frustration. Hence the reason it is standard practice and expectation throughout the industry for sellers to drop their keys with us once they have finished. In respect to your other comments particularly There are a number of key measures in Estate Agency. Time to sell, the current average is 70 days where yours took 56 days Time from selling to completion, the current average is 140 days where yours took 98 days How close to asking price, the current average is between 5-10% where we achieved 100% of the asking price. This did not happen by luck. The skill of the valuer to price the property correctly and not over value like some agents are tending to do, the knowledge of the negotiators to identify the right person to introduce to the property, the skill of the person to deal with the offer and negotiate ensuring we achieved asking price and finally the skill and knowledge of the sale progressor to ensure things moved smoothly with the solicitors and all involved. We hope on reflection you can see where the value of your fee was achieved. We wish you all the best and good luck in the future.
5/5
GoogleI’m a student who was looking to move into my first house with 3 of my mates, we had James. He was amazing and so committed to his job he went above and beyond to help.Great experience wouldn’t have asked for anything more. Thanks James
5/5
GoogleI could not recommend Enfields highly enough. Not only are the staff extremely professional, they were relentless in their support they provided me as I looked to sell my property. Rachael needs a special mention as she remained dedicated in the sometimes thankless role of chasing/keeping all parties communicated and ensuring all ducks are in a row. I have no doubt that without her efforts and positive disposition, many sales would have fallen through at what remains a precarious time for both buyer and seller in todays market.
5/5
GoogleI recently worked with Jack at Enfields Estate Agents, and I can’t recommend him highly enough! From start to finish, Jack made the entire process smooth, stress-free, and actually enjoyable. He took the time to truly listen to our requirements and found us the perfect property, sourced off-market! His dedication to understanding exactly what we were looking for made all the difference. Jack is incredibly knowledgeable, always one step ahead, and truly goes above and beyond for his clients. He was responsive to every question, transparent about every detail, and proactive in finding solutions when needed. His local market insights and attention to detail were invaluable in securing the best outcome, and his friendly, down-to-earth approach made us feel supported and informed at every stage. If you’re looking for an agent who genuinely cares and delivers outstanding service, Jack at Enfields is the one to call. Five stars all around!
5/5
GoogleAs a first time buyer Jack and Kayleigh made my experience an easy and stress-free process from viewing through to completion! Thank you both again!
2/5
GoogleI have had a few concerns on the purchase of my house with Jack etc from Parkstone office, some were resolved but others I felt were pushed to the side to get the deal completed!! I am finding so many problems with the house now which has taken the excitement off owning it!!
5/5
GoogleI've used Enfields for a couple of properties, always impressed with the service, great comms and knowledge at the company. Big thanks to Kayleigh for her professionalism and for getting a quick sale through!
5/5
GoogleGood price on the sale,was kept updated regulary throughout the process,thanks to Jack and his team.
1/5
GoogleI rented as a student with Enfields back in 2021/2022. The house was in very bad order, with extremely overgrown garden and obviously had been overlooked by the landlord for decades. Consistently, we were let down by both Enfields and the Landlord, though for the life of me I have no idea why they keep such rundown and poorly maintained (and unsafe) properties in their letting portfolios. The most frustrating part, which I should have listened to previous reviews regarding is that they DO NOT GIVE YOUR DEPOSIT BACK. (Yes, they didn’t take the whole thing, but consistently take from each and every deposit they hold.) I have photos which we took at the start of tenancy and after our three days of cleaning at the end of tenancy, which clearly showed how we had pretty much added value to the property. The charges included things such as: a mirror we informed them 3+ times was broken including (via email) on move in and for a desk chair which never even existed. All items completely over valued, of course. Due to the complete lack of communication, frustrating disregard for us and just wanting the whole scenario to be over, we eventually accepted the charges as they ended up just holding our remaining deposit money 'ransom' by not replying to us. I would truly avoid if you can, and if you're unable, be ready for 12 months of pain. It was truly a degrading experience dealing with Enfields for the year. The photos below give you an idea for the standard of the property at move-in. The inventory was actually honest and made for a comical read- shame it was not referenced to again at the end of tenancy.
Agent replied · 25 August 2024
Hi Emma, First of all I wanted to thank you for allowing Enfields to help you find your student accommodation and I am sorry to hear of your frustrations. I note your comments about communication and I want to assure you I have shared this with my team. I have also reached out to you directly as I would welcome the opportunity to discuss your experience to ensure we have acted in the best possible way and review with you all of the independent evidence etc. The property you rented has extremely long rear garden positioned on a steep hill. When the landlord decided to rent the property to students back in 2010 she felt it was unfair to expect you to maintain such a unique garden and didn’t want to charge students what would undoubtedly be a large sum of money in gardening costs if each year they let it grow wild. As there is also a large raised decked area off the back of the property the landlord separated the garden from the main house and offered this raised deck as your main outdoor area (which has been the case for the last 14 years). The pictures in your review relate to the garden area not included in your tenancy which you were permitted to access nor responsible to maintain. In this instance I would agree that the landlord has made the right call not including the garden in an effort to protect students from a huge burden and expense. Upon double checking your deposit I can confirm we lodged this on your behalf with the Deposit Protection Scheme which is a government funded free custodial service to ensure you are treated fairly at the end of your tenancy. You paid a deposit in the sum of £1557.69 and you signed a copy of the DPS Prescribed Information confirming you had read and understood how to claim your deposit back at the end of the tenancy/how to dispute your deposit if you were unhappy. Your tenancy stated, if deductions were necessary, it may take up to 30 days for these to be processed. An email was sent to you 2 weeks before your tenancy end date explaining the deposit process/offering advice on how to ensure you get your deposit back whilst another email was sent to you 2 weeks after your tenancy ended updating you on any progress. Within 30 days of you leaving the property you received an email with the independent check out report confirming your landlord intended to hold back £161.00 from the £1557.69 for several items that corresponded with the inventory report the landlord had arranged when you moved in. The DPS offer a straight forward process should you not agree as the burden of proof always lies with the landlord when requesting any deposit deductions. In other words they have to prove they have a legitimate claim and the tenant has no obligation to prove their position. Your deposit was being held by the DPS therefore it is impossible for your landlord (or Enfields) to hold your deposit as ‘ransom’ and should you dispute any deductions the remaining undisputed amount would be paid back to you by the custodial scheme. Feel free to contact me directly if you need to rent a property in the future, as I would love to ensure the process is dealt with in the best possible.
5/5
GoogleI'm writing this review as I've been absolutely thrilled with the fantastic service I've had from Enfields estate agents. Bethany was pivotal in providing advice and arranging quotes prior to my flat sale. During the sale Rachel Clark could not have been more helpful and informative. I could always get in touch with her and she kept me abreast of where we were. Nothing was too much trouble. I feel lucky to have had their help - very pleased customer! :-)
1/5
GoogleWhen you accidentally find out by browsing Rightmove that the property is no longer available. But you've got a viewing booked for the following day and no one from Enfields told you. What do you do? You give the agent 1 star. Cheers Team. Keep up the terrible work.
5/5
GoogleHighly recommend Enfields Estate Agents, a fantastic, friendly and approachable team!
1/5
GoogleWhen you accidentally find out by browsing Rightmove that the property is no longer available. But you've got a viewing booked for the following day and no one from Enfields told you. What do you do? You give the agent 1 star. Cheers Team. Keep up the terrible work.
5/5
GoogleWe work side by side with the management team and they are extremely knowledgeable about there properties. Always helpful and accommodating. Very Trustworthy
4/5
GoogleMy experience with Enfields have been reasonable and thorough. Their follow-up, providing information, periodic updates were all fine. More importantly they are far better on the street compared some local agents in this location.
5/5
GoogleWe were very happy to have chosen Enfields for our recent house sale, they had successfully sold a few others down our road recently and Jonathan was very enthusiastic about our property which we felt was important for showing it in the best light. We were not disappointed and achieved our sale within a week of going on the market (thank you Ian!). Rachel took over and was very responsive to our emails throughout the conveyancing period and brilliant at ironing out any issues that arose. Would definitely go with Enfields for any future sale.
Agent replied · 26 October 2024
Thank you for the 5* review!
5/5
GoogleWe recently purchased a house through Enfields and we could not be happier with the service we received. Rachael in particular deserves a shout out for always being responsive to emails and helping to get the deal over the line. Would definitely recommend.
Agent replied · 26 October 2024
Hi Simon, thank you for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 2021
2021 1 Gold The British Property Awards 2021 winners
- Local Gold (1)The British Property Awards 2021
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Enfields
Which Enfields office has the most reviews?
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
Where are the Enfields offices?
The 14 Enfields offices, by town:
- Bitterne: 3 West End Road, Bitterne, Hampshire, SO18 6TE
- Bournemouth (383 Wimborne Road): 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
- Bournemouth (56 Holdenhurst Road): 56 Holdenhurst Road, Lansdowne, Bournemouth, Dorset, BH8 8AQ
- Eastleigh (13 Market Street): 13 Market Street, Eastleigh, Hampshire, SO50 5RH
- Eastleigh (1E Leigh Road): 1E Leigh Road, Eastleigh, SO50 9FG
- Hythe: 3 Marsh Parade, Hythe, Hampshire, SO45 6AN
- Pontefract: 2 Alamo House, Sessions House Yard, Pontefract, West Yorkshire, WF8 1BN
- Poole: 241 Ashley Road, Parkstone, Poole, BH14 9DS
- Southampton (347 Shirley Road): 347 Shirley Road, Southampton, Hampshire, SO15 3JD
- Southampton (347 Shirley Road): 347 Shirley Road,Shirley, Southampton, SO15 3JD
- Southampton (46 Oxford Street): 46 Oxford Street, Southampton, Hampshire, SO14 3DP
- Southampton (51 London Rd): 51 London Rd, Southampton, Hampshire, SO15 2AD
- Southsea: 33b Marmion Road, Southsea, Hampshire, PO5 2AT
- Wakefield: 2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, Wakefield, WF8 1BN
What do sellers say about Enfields?
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
What do buyers say about Enfields?
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
What do landlords say about Enfields?
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
What do tenants say about Enfields?
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Has Enfields won any awards?
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
