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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers80 reviews

5.0 / 5 Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Laura, 7 September 2018Read all 80 from sellers

Buyers46 reviews

4.8 / 5 This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Steven-Mark, 14 November 2017Read all 46 from buyers

Landlords19 reviews

4.9 / 5 I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Judi, 14 March 2017Read all 19 from landlords

Tenants5 reviews

4.2 / 5 We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Chris, 3 September 2016Read all 5 from tenants

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 2,434 reviews on Google only. Show every review

5/5

Google

I highly recommend Annah Gee as a senior lettings negotiator. She was very helpful with the whole process of letting. From viewing up to final step of renting. Annah was very professional, kind and trustworthy.

Felipe · 13 April 2025 · Enfields Southampton (46 Oxford Street)

1/5

Google

Terrible experience obtaining my deposit back, took over 3 weeks to get a response from my landlord, and when I eventually did almost half of my deposit is being deducted on slight damage to the property that was already there when we moved into the property, and on issues we reported to the letting agents several times but wasn't addressed, money deducted on a burn mark on the carpet that wasn't there when we left the property. £288 deducted on cleaning the property when I got the property cleaned. They makes sure you pay your deposit, but whenit comes to getting your deposit back you left waiting for weeks only to discover you will not receive the full amount you paid. Absolutely disgusting. I have never had this problem before. Cannot be bothered to dispute this as probably going to take 3-4 weeks again just to get the same result.

Lisa · 13 April 2025 · Enfields Southampton (46 Oxford Street)

5/5

Google

Sarah Hazell has been managing my properties for several years and always keeps me well informed on all matters. I would highly recommend Sarah and Enfields.

Jennifer · 13 April 2025 · Enfields Southampton (46 Oxford Street)

5/5

Google

I just got my house through Enfield Shirley by the help of Annah Gee. I would like to be grateful to Anna for helping me get a this house. I really appreciate you good relationship towards your customers. Keep it up.

Emmanuel · 13 April 2025 · Enfields Southampton (46 Oxford Street)

5/5

Google

I was very pleased with the service to find and vet a new tenant for my rental property. Annha and Louise at the Southampton letting branch were very helpful and arranged everything quickly and efficiently. I would be happy to use them again.

Jill · 13 April 2025 · Enfields Southampton (46 Oxford Street)

5/5

Google

I recently sold my house through Enfields & Rachael Clark was the most helpful person. Throughout the whole transaction her commitment & communication was outstanding, fully updating me at all times & really taking the stress out of the sale. Thank you Rachael, you really are the most communicative person I’ve had the pleasure of meeting.

Caroline · 12 April 2025 · Enfields Bournemouth (383 Wimborne Road)

5/5

Google

We have recently purchased a property thanks to Jack at Enfields. Jack was readily available at every step of the process with thorough knowledge and genuine care for both the buyers and sellers. It was a pleasure to work with him and i would highly recommend his services to anyone. Even when working to a tight deadline he made buying our home a delight.

Nick · 30 March 2025 · Enfields Poole

5/5

Google

Can't recommend the team at Enfields enough! Their supportiveness throughout the entire process has been exceptional. From the initial viewing to the final exchange of contracts, they were always available to answer our questions and provide guidance. A special shoutout to Paul Vincent for his dedication and professionalism, which made the experience smooth and stress-free. We are incredibly grateful for their help and will definitely be recommending them to others. Thank you.

Radek · 23 March 2025 · Enfields Bitterne

5/5

Google

A really great service from the start of my house purchase to the day of completion. The team at Bitterne branch were always on hand to assist and Paul Vincent was extremely helpful in navigating the process with me and kept me up to date as things progressed. Many thanks

Martyn · 30 December 2024 · Enfields Bitterne

5/5

Google

The team at Enfields are brilliant, Joanne was our main point of contact and she went way above and beyond constantly. Would highly recommend!

Lee · 30 December 2024 · Enfields Pontefract

Agent replied · 23 December 2024

Thankyou for taking time to give us a 5 star review. Joanne and the team are so happy you would recommend us.

5/5

Google

I recently sold my property through Enfields. From start to finish, the whole team were extremely professional. I found any query I had dealt with immediately.I was always made to feel welcome in their friendly office and nothing was too much trouble. Macey and Danya were always helpful, knowledgeable and highly professional.Through their excellent advice on viewings,I sold my property within a week. Joanne in particular, kept me informed every step of the way throughout the sale procedure and, in addition, I felt confident with her dealing with my buyers. Excellent customer service and can highly recommend.

Helen · 30 December 2024 · Enfields Pontefract

Agent replied · 23 December 2024

Thankyou for your kind words, the team are really happy you feel this way.

5/5

Google

5 star service from start to finish....... one of most trickiest sales but they ensured they kept buyer in loop which I believe was main reason he didn't pull out! Thank you 😊 …

Sammi · 30 December 2024 · Enfields Pontefract

Agent replied · 23 December 2024

Thankyou for such a kind review. The team are happy we helped you through this difficult process.

5/5

Google

Excellent service & communication from Jack at Enfields Poole whilst purchasing a flat. He made the process much easier with friendly & knowledgeable service. Thank you.

Isobel · 26 December 2024 · Enfields Poole

5/5

Google

Jack was a massive help with selling our house, always kept us in loop and had great positivity. The team at Enfields looked after us from day 1 to us moving into our new house.

Beth · 26 December 2024 · Enfields Poole

5/5

Google

5 star service from start to finish....... one of most trickiest sales but they ensured they kept buyer in loop which I believe was main reason he didn't pull out! Thank you 😊 …

Sammi · 22 December 2024 · Enfields Pontefract

Agent replied · 24 December 2024

Thankyou for such a kind review. The team are happy we helped you through this difficult process.

5/5

Google

Very professional service. Joanne worked tirelessly to get our sale through. Would highly recommend

Janet · 22 December 2024 · Enfields Pontefract

Agent replied · 24 December 2024

Thankyou Janet for your 5 star review, it is very much appreciated.

5/5

Google

The team at Enfields are brilliant, Joanne was our main point of contact and she went way above and beyond constantly. Would highly recommend!

Lee · 22 December 2024 · Enfields Pontefract

Agent replied · 24 December 2024

Thankyou for taking time to give us a 5 star review. Joanne and the team are so happy you would recommend us.

2/5

Google

I don't like giving bad reviews but I have to be honest. I was an bit disappointed really. Started strong with the initial visit, and the lady who took pictures to set up the ad was nice, but they didn't seem to want to know me anymore once a buyer was found. Always felt like I was somehow getting on someone's nerves by calling and that's on the rare occasion that I got through in the first place. Most of the time the person I tried to speak to wasn't available and several times I requested a call back it never happened! Also cost me 3x what it would have elsewhere, but that's my own fault for not shopping around. I just wanted a hassle free experience but I'd have expected someone to at least return a call occasionally. Oh, also expecting me to drop the keys off on the day I'm moving, on my own, stressed out of my mind in total chaos with 4 animals roaming around, when they are just down the road, only did 1 viewing and earned just under 7 grand for their efforts - it would have been nice if they offered to pick the keys up at least! For 7 grand and 1 viewing, I'd drive to Bristol to get the keys, never mind 5 minutes down the road!! I'd definitely shop around in future.

Matthew · 22 December 2024 · Enfields Pontefract

Agent replied · 24 December 2024

Hello Mr Sandford, We hope you have settled in to your new place. Obviously we are disappointed with the low review but never the less thank you for your feedback. It’s always welcomed and where we can, we use it to improve our service. We rate communication very highly in our business and rarely find this to be an issue. However in this case we have taken on board your comments, reviewed where we think we could improve and taken action upon it. Collecting keys. Completions can take place at any time of the day and upon completion the purchasers expect their new keys to be handed over almost immediately so they can begin the process of moving in. If staff are not available to pick up keys at the time of completion then this would cause frustration. Hence the reason it is standard practice and expectation throughout the industry for sellers to drop their keys with us once they have finished. In respect to your other comments particularly There are a number of key measures in Estate Agency. Time to sell, the current average is 70 days where yours took 56 days Time from selling to completion, the current average is 140 days where yours took 98 days How close to asking price, the current average is between 5-10% where we achieved 100% of the asking price. This did not happen by luck. The skill of the valuer to price the property correctly and not over value like some agents are tending to do, the knowledge of the negotiators to identify the right person to introduce to the property, the skill of the person to deal with the offer and negotiate ensuring we achieved asking price and finally the skill and knowledge of the sale progressor to ensure things moved smoothly with the solicitors and all involved. We hope on reflection you can see where the value of your fee was achieved. We wish you all the best and good luck in the future.

5/5

Google

I recently sold my property through Enfields. From start to finish, the whole team were extremely professional. I found any query I had dealt with immediately.I was always made to feel welcome in their friendly office and nothing was too much trouble. Macey and Danya were always helpful, knowledgeable and highly professional.Through their excellent advice on viewings,I sold my property within a week. Joanne in particular, kept me informed every step of the way throughout the sale procedure and, in addition, I felt confident with her dealing with my buyers. Excellent customer service and can highly recommend.

Helen · 22 December 2024 · Enfields Pontefract

Agent replied · 24 December 2024

Thankyou for your kind words, the team are really happy you feel this way.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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