Trusted Agent profile Β· Hertfordshire and Bedfordshire

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Country Properties estate agents in Ampthill, Shefford, Flitwick and 8 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,802 reviews across 11 offices and 4 platforms

www.country-properties.co.uk

Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,802 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,564

Reviews on Google

All 11 offices

Facebook logo

4.8 / 5

120

Reviews on Facebook

All 11 offices

Trustpilot logo

91

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Country Properties's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,559 reviews on Google only. Show every review

5/5

Google

We have recently completed our house sale and we're very pleased with the service given by both the Ashwell and Baldock offices who work in conjunction with each other Paul Pocock the manager of Ashwell did our valuation and arranged for a very good professional photographer to take pictures of our property .... resulting in a buyer within the first few days ! The Baldock office headed by Sonia also gave us excellent service The whole team could not be faulted and we thank them for all their dedicated work Highly recommended...certainly glad we chose them πŸ˜€

Barbara Β· 14 October 2017 Β· Country Properties Ashwell

5/5

Google

I used Country Properties to deal with my elderly mothers sale, as she needed to move due to ill health. We had 5 agents call to value the property, and although all but one seemed good, my mother and myself, felt that Kim stood out, and the sale was placed with them. We have been kept informed throughout all stages of the viewings, and eventual sale, right up to, and including the completion today. I have dealt mainly with Lorraine Barnett, who has been great throughout, and would highly recommend their services .

Anne Β· 28 March 2017 Β· Country Properties Biggleswade

5/5

Google

Country properties have been extremely helpful and professional throughout the purchase of our first home. Lorraine was always on the other end of the phone if I needed anything and kept me updated throughout the process. Buying a property can be a stressful time but Lorraine made the whole process much easier and for that I will definitely be using country properties again in the future. Great customer care and service and really lovely staff! Would highly recommend!

Natasha Β· 28 March 2017 Β· Country Properties Biggleswade

5/5

Google

We have just completed what turned out be a rather complicated purchase of our house. Country Properties were friendly, and extremely professional, helpful and supportive throughout the purchase. I would just like to say a special thank you to Sonia and Paul who both excellent.

Dave Β· 20 March 2017 Β· Country Properties Ashwell

5/5

Google

Superb service all the way to completion of sale. Every member of the team was equally capable and professional throughout the whole process making my life very easy. Valuation was spot on and long opening hours made for easy viewings. I would highly recommend.

Tim Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

Our sale has now fully gone through. My sister and I would like to thank you very much for the professional manner you have helped us through the selling and conveyancing process. You have kept us informed at each twist and turn of the story and given us excellent advice, both calm and considered. You have pressed the various parties, when things began to lag, with firm politeness. When you said you would ring back, you did so. In short, you did everything I expected, and more.

Russell Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

We would highly recommend Sonia and all her team for the excellent service they provided during the sale of our house. They kept us up to date every step of the process. Their guidence and reassurance could not have been any better and made the whole experience a very pleasant one. Many thanks.

Ken Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

Sonia and her colleagues did an excellent job of selling our property in Baldock. They kept us informed all the way and were so helpful on letting in removal estimators in our absence. Would certainly use them again.

Guy Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

This is the 3rd time we have used Country Properties Baldock. The whole team are fantastic, especially Helen and Sonia. They helped us through every stage of our move and updated us regularly on progress, reducing the usual stress associated with moving. They go above and beyond the usual level of service - we could not recommend them highly enough. Thanks very much!

Cris Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

Whether you're selling or buying, CHOOSE BALDOCK COUNTRY PROPERTIES. The service from Sonia and her team at Baldock Country Properties is second to none: I had to delay my sale and related purchase due to ill health the team were able to manage the chain so that we all completed after I was out of hospital. This meant an unending amount of extra phone calls that Sonia and the team had to make yet it was all done with supreme efficiency and kindness to me. I have never come across such a tightly run estate agency and with such great people to deal with. Moving home is one of the most stressful things but Sonia, Kerrie, Helen, Denise and Michelle were amazing and when they say they are going to do something, they jolly well do. Cannot recommend them highly enough.

C Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

Country Properties, Baldock Office is simply the best estate agents that I have ever used, having bought & sold several properties, or been involved in such transactions in a business capacity during my working lifetime of over 40 years. All of the staff at their offices are delightful, professional, very experienced, extremely patient and courteous - and that's saying something from an ex-Bank Manager! On this occasion, we bought a house in Baldock through this Country Properties office and were fortunate to deal with virtually the entire staff, mainly: Sonia Jakes (Branch Director), Denise Weller & Michelle Woods (Sales Negotiators) and Helen Celik (Branch Manager) - but all are really lovely. Yes we had some problems to solve and queries for several months, buying a house is never straight forward, so the expertise of these people made the process so much less painstaking. Thank you again to 'the team' and for their wonderful service. Go and give them a try, for customer service and satisfaction they must be simply the best!

John Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

We have recently completed the sale of our house and I can't thank Sonia and her team in Country Properties Baldock office enough . We are so pleased we chose to put our house on the market with them as the service we had was excellent and the help and support Sonia gave was above and beyond the call of duty . Nothing was too much trouble The other members of staff were also very polite and helpful The Ashwell office also dealt with us , starting with the valuation by Paul Pocock, the manager ....the professional photographer they arranged to take photos did a great job ... we had a buyer within the first few days I would not hesitate to recommend Country Properties Thank you to all involved with our sale πŸ˜€

Barbara Β· 19 March 2017 Β· Country Properties Baldock

5/5

Google

Absolutely fantastic service, professionalism all the way, they epitomised everything that is right about an estate agent. Excellent market coverage, brilliant publicity and reach, prompt responses to any queries, they listened to what we wanted and then delivered. Highly recommended, don't use another estate agent in Biggleswade or the surrounding area (we sold our house in Potton). Special mention to Kim, Irma and Ash - a great team and a credit to the Country Properties network. Thank you

J Β· 29 October 2016 Β· Country Properties Biggleswade

5/5

Google

Selling is always a minefield, but the team at Biggleswade helped, guided, and calmed me when I wobbled, special thanks to Kim, Ash and Irma for all they did. Also thanks to Caroline who kept me more informed on the progress on my sale than my solicitor did. Every estate agent I visited when searching for a new home were so quick to bad mouth the competition, except for country properties, which I feel shows the professional people they are. Friendly, caring and patient would sum them up.. Thank you all. Kay Bennett

Kay Β· 29 October 2016 Β· Country Properties Biggleswade

5/5

Google

I have just exchanged and complete this Friday on a property in Biggleswade. I cannot express how helpful the team at the Biggleswade office have been. Especially Kim the Manager. I too sell property for a developer, and have been in the industry for 20 years. This Agency are exceptional.I would highly recommend. to buy or sell. Thank you ladies, a pleasure to deal with.

Deborah Β· 29 October 2016 Β· Country Properties Biggleswade

5/5

Google

Completed on my late Mothers house a couple of weeks ago. This was a very difficult time for myself and my family but with the help of Kim Foster and her fantastic team we got through it. I would recommend Country Properties to anyone looking to buy or sell a property they are professional, trustworthy, hardworking people who care.

Teresa Β· 29 October 2016 Β· Country Properties Biggleswade

4/5

Google

Great range of rental and sale properties

Matthew Β· 28 October 2016 Β· Country Properties Shefford

5/5

Google

Kim and The Team 'rock' with a smile and enthusiasm! Also very effective in selling our property in Biggles quickly and effectively. Thanks big time, Jo & Dean.

Dean Β· 30 July 2016 Β· Country Properties Biggleswade

5/5

Google

I decided to sell my house with Country properties after buying the same house a few years ago. I can honestly say what a wonderful,professional and friendly team they are. My house was sold within 2 weeks and they kept me informed on a regular basis. Fantastic advice, honest and nothing was too much trouble,help and support all the way.I just wish all estate agents were like Kim,Ash,Val and the team.

Kevin Β· 28 March 2016 Β· Country Properties Biggleswade

5/5

Google

From my first contact with the team at Biggleswade, i was impressed with their efficiency. I was looking to purchase a property as investment/rental; Ashley went through available properties, we arrange viewing's with Irma, i put offer in on one and we completed, with Caroline progressing the sale very effectively (and in my view did more work than the Vendors Solicitors!) and we completed just six weeks after offer. The communication between the team and their efficiency is a breath of fresh air in a world where customer service seems to be diminishing. I will use their services to let my property and highly recommend to anyone buying or selling a property.

Lesley Β· 28 March 2016 Β· Country Properties Biggleswade

1/5

Google

Great when trying to sell your house but the after sales lady called val was horrendous. Spoke down to me and was blantly rude. I was so tempted to cancel using them as an agent but needed the sale and was tied to them. Apparently the staff all know what she is like.

Trudy Β· 30 October 2015 Β· Country Properties Biggleswade

1/5

Google

Under no circumstances would I ever use this agent again they are extremely rude & incompetent. After completion of my house purchase they did not have the keys available for me to access the property. In fact once the sale had been agreed they really did not want to do anything to help. After complaining about having no access I was verbally abused by several members of the staff that worked their the worst abuse by Susan Singleton who was shouting in my face & also gave me the finger as I walk out. Use this agent at your own risk !!!

Jenny Β· 31 July 2015 Β· Country Properties Biggleswade

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Country Properties and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2019, 2020.

EA Masters by year, 2019 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Country Properties

Which Country Properties office has the most reviews?

Ampthill has the most, with 369 reviews rated 4.8 out of 5, followed by Shefford with 366.

Where are the Country Properties offices?

The 11 Country Properties offices, by town:

  • Ampthill: 1 Church Street, Ampthill, Bedfordshire, MK45 2PJ
  • Ashwell: 22 High Street, Ashwell, Hertfordshire, SG7 5NW
  • Baldock: 39 High Street, Baldock, Hertfordshire, SG7 6BG
  • Biggleswade: 79 High Street, Biggleswade, Bedfordshire, SG18 0LA
  • Flitwick: 3 The Russell Centre, Coniston Road, Flitwick, Bedfordshire, MK45 1QY
  • Hatfield: 7 The Broadway, Hatfield, Hertfordshire, AL9 5BG
  • Letchworth: 7 Howard Park Corner, Letchworth, Hertfordshire, SG6 1PQ
  • Royston: 45 High Street, Royston, Hertfordshire, SG8 9AW
  • Shefford: 46 High Street, Shefford, Bedfordshire, SG17 5DG
  • Stotfold: 1 Arlesey Road, Stotfold, Hertfordshire, SG5 4HA
  • Welwyn: 10 High Street, Welwyn, Hertfordshire, AL6 9EQ
What do sellers say about Country Properties?

13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."

What do buyers say about Country Properties?

8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."

Has Country Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.

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