5/5
Great experience, Great customer service from Linda Payne. Thank you Linda for all your support.
Agent replied · 16 March 2024
Dear Wayne, Thank you for your review, it is appreciated. Kind regards, Linda.

Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,819 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,819 reviews on four platforms, rated 4.8 out of 5 overall.
1,581
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Showing 1,575 reviews on Google only. Show every review
5/5
Great experience, Great customer service from Linda Payne. Thank you Linda for all your support.
Dear Wayne, Thank you for your review, it is appreciated. Kind regards, Linda.
5/5
In the last six years we have rented, bought and sold properties using Country Properties and in every respect Linda, Zoe, Tim and the whole team have proved to be helpful, friendly, totally reliable and very approachable . There is no doubt that, without their expert advice and guidance, we would not have managed any of these transactions. We cannot recommend them highly enough. Thank you!
Dear Jenny, Thank you so much for your kind review, it has been a pleasure working with you over the years. Linda, Zoe, Tim and team.
5/5
My wife and I let our house through Country Properties in Hatfield for just over two years, and when the time came to sell we had received such an excellent and personal service that we chose them for the sale as well. The team in the office made every effort to ensure the management of the property and tenants was conducted with minimal fuss and maximum efficiency, and as a result the time we spent as landlords was entirely hassle-free; an experience I know is not common for those in the letting business. When it came to sell, the arrangements were again conducted smoothly and conveniently. With both of us away a lot of the time and rarely able to meet face-to-face or correspond regularly we were dependent on the initiative and proactive approach of the team at CP to push things along, which they did throughout the process. Our thanks to Jodie, Audrey, Linda, Tim, Zoe and Sam for all their efforts - they are a team that genuinely add the personal touch and clearly care about the quality of the job they deliver.
Dear Ben, Thank you so much for this review, it is very much appreciated. Kind regards, Linda and all the team.
5/5
I can't thank Linda, Zoe and the whole team at Country Properties, Hatfield, for making the daunting process of selling our house as easy as it possibly could be. We purchased our home through them 8 years ago and there was never any doubt when we decided to sell that we would go back to them. There wasn't ever a moment when I felt they weren't doing everything in their power to sell our home or keep sale proceedings moving forward. I think I probably spoke to Linda and Zoe more than my own wife during this time. The level of customer service after the sale had been agreed was faultless and this is where I believe companies like Purple Bricks fall down. Selling a home is personal and it needs that personal touch you only get from a local agent. Thank you everyone at Country Properties!
Dear Mike, Thank you for your kind review, this was very much appreciated by all the team. Kind regards, Linda.
5/5
Excellent, excellent, excellent! Tim worked exceptionally hard for us, going over and above expectation. The whole team made sure they knew our house so that any one of them was able to show people round. We felt supported and encouraged every step of the way. I would highly recommend this estate agents.
Dear Clare, Thank you for your kind review, Tim and the whole team really appreciated it. Kind regards, Linda.
5/5
Having not bought a property in over forty years, the prospect was daunting. Excellent, supportive and friendly service from Linda, Zoe and their team made the experience of buying a flat stress free. Their help and advice, over many years, on lettings and rentals has also been invaluable. The local team in Hatfield is a valuable, friendly part of the local community.
Dear Anne, thank you for your lovely comments they are much appreciated . Kind regards Zoe & Team
5/5
Our experience with Country Properties has been great to say the least and I think they are the best in the region. Linda and her team were exceptionally helpful at each and every step of the purchase process and being a first time buyer it meant a lot to us. I will strongly recommend to everyone who is planning to buy or sell their property in the area. All the very best to you and your wonderful team Linda.
Dear Shirish, Thank for this kind review, it really was appreciated. Kind regards, Linda and the team.
5/5
We had our hearts set on a new-build property in Potton that was being sold by Country Properties, and despite a very rocky road to completion because of my issues in the chain they held our hand and advised us throughout the whole process. Rachel helped us with our initial viewing and then re-negotiation when we decided to buy the property next door instead, Irma worked very hard for us when we found ourselves in a bidding war, and Lorraine was an absolute superstar when we hit problem after problem with our chain. Nothing was too much bother for them, and we really got the impression that they had our best interests at heart - despite working for the Developer! Thank you all :-)
5/5
Great service - great communications many thanks!
5/5
Excellent service, definitely willing to go the extra mile.
5/5
I would definitely use Country Properties in the future, the service we received was fantastic; very professional and Sonia and her team were proactive throughout
5/5
We would like to thank Paul and the team at Country Properties who sold our house within a week to the 2nd viewer for a price we were very pleased with. Country Properties' local knowledge is excellent and they were able to introduce the perfect buyer to us, moving from first viewing to exchange in just 6 weeks. They kept us in the picture throughout the process and also recommended an excellent Solicitor (Shoosmiths) who acted for us on our sale. We first spoke with Paul a year ago when we were initially considering selling our house and we were very impressed with the honest and simple advice he offered on some low cost improvements we could make to maximise its’ potential and also things that were unlikely to make much difference, such as replacing the kitchen. Through these improvements and the excellent pictures taken by Country Properties’ professional photographer, the house was very well presented on Rightmove under their Premium Listings, all of which led to an excellent outcome, thanks again Paul and the team.
5/5
We had a complicated house sale, and throughout the long process, Sonia and her team were encouraging, friendly, and helpful. They were always immediately responsive and no matter who we spoke to in the office, they always knew who we were and the latest details of our sale. On countless occasions they went out of their way to help us, and no question or concern was too small for them when we called or emailed. We would unconditionally recommend Country Properties to anyone selling their home.
1/5
Rating only, no written review.
5/5
Kim and all at Country were wonderful in helping me select a great property in Biggleswade. Couldn't recommend them enough.
5/5
Amazing helpful team who made the whole process of buying stress free. Would definitely recommend them
5/5
Received an excellent and be cautious service. Very friendly and patient staff. Highly recommend
5/5
I sold my house via country properties. They were friendly and continually in contact, and I would have no hesitation in recommending their services.
5/5
Brilliant service from the start. The whole team are friendly and helpful . Lorraine was fantastic with the progression of our purchase. We highly recommend.
5/5
we have just purchased our property through Country Properties Biggleswade. All the staff were happy to assist and were very informative. regular updates were given, esepacly as we headed towards exchange. Not that we are planning to move anytime soon we would highly recommend Country Properties.
5/5
We bought a house from Country Properties. Very friendly, caring and supportive staff. They all dealt swiftly with any queries we had. Special thanks to Lorraine who guided us through the house buying process.
5/5
Fantastic service from start to finish. Lorraine was brilliant in keeping us up to date and Ashley, Irma and Kim were all very helpful and attentive throughout. Highly recommended.
5/5
To Kim, Lorraine, Urma and all the team at Biggleswade. thank you so much for guiding us through a rather stressful purchase which had to meet time lines. Thank you for your constant communication and tenacity with chasing others in the chain. We are very pleased with the way you handled our purchase and sale. We would not hesitate in coming back to you at any time or recommending your services. kind regards Carol and Keith
5/5
I have recently had the pleasure of buying a property with Country Properties in Biggleswade. They have completely restored my faith in estate agents after a couple of poor shows by local competitors. From the first viewing with Amelia everything went perfectly. Irma secured the purchase which I was so happy with and Lorraine progressed it to a quick and efficient conclusion. I have been so impressed with the whole team and would have absolutely no hesitation in recommending them to any prospective purchasers. Well done and thank you!!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.

Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Ampthill has the most, with 379 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.