5/5
Steve and the team were all great and helped make our moving as easy as could be.

Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,819 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,819 reviews on four platforms, rated 4.8 out of 5 overall.
1,581
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Showing 1,575 reviews on Google only. Show every review
5/5
Steve and the team were all great and helped make our moving as easy as could be.
5/5
Country properties were extremely helpful, efficient and proactive with the buying of our property. Without their help the process would of taken longer. They were kind and caring and also made the process less stressful. Fantastic service. Thank you so much for all your help, we are very happy in our new home!
Many thanks for taking the time to write this review, your kind words reaffirms the hard work we put in every day. We wish you all the best in your new home.
5/5
Excellent t customer service. All staff in the office work very closely together and everyone is on the ball. We have been really impressed with the professionalism of everyone we have worked with so far. Staff at Country Properties Ampthill are wonderful and go above and beyond!
Thank you so much for your review Victoria - we look forward to handing you the keys to your new home!
5/5
Extremely professional. Linda and Zoe were outstanding from the start of our purchase right through to the end. Linda went out of her way to help us with any queries and was just so supportive.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sarah, Thank you for your lovely review, we are pleased that you had a good experience with us when purchasing your new home and we wish you and your family all the best for the future. Linda.
5/5
I bought a house through Country Properties, they then rented it out for me for about fifteen years, and finally sold it for me. I have really appreciated working with both the letting and the sales sides. They were always cheerful, positive and efficient. They brought me solutions not problems. They dealt creatively with situations that arose. Very happy to have done business with them.
5/5
first class company, just sold a house through them and the experience was good all the way. Kept me in touch throughout the process, got the price I wanted and they were helpful and efficient. Would highly recommend Keith stott
1/5
Dreadful company! - left a rental property in January and still my tenancy deposit is unpaid!! I have chased every month to get things sorted. Having to go legal to get it back. Sophie Wesley is to be avoided. Disgraceful organisation who treat tenants appallingly! Only selected 1 star because the review will not post otherwise...
Mr Adam's deposit is registered with the Deposit Protection Service (DPS). He is disputing the findings of his checkout report and refuses to allow the DPS to arbitrate, hence the delay in resolution. We are proud of the way we look after our tenants and landlords alike and have a measured 97% customer service level. We are more than happy to resolve the issue through due legal process. John Redman, Director
5/5
I purchased a flat through Country Properties during a very difficult time, (Covid 19) The staff at Country Properties were very professional, helpful and the overall experience was easy for me, no stress. I will recommend my friends and family to use them in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
I was nothing but impressed with Jamie and the team, when they acted on my behalf. Very proactive, thoroughly professional and needless to say, would highly recommend to others. 5*PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your 5 star review, we are really pleased that our Sales team offered a great service, it was a pleasure to work with you and thank you for the recommendation.
5/5
I have used Country Properties in Flitwick 3 times now for house sales/purchases and every time the process has gone smoothly and to plan (even the most recent time amidst the added difficulties of a global pandemic). They are always responsive and keep us in the loop - particularly Duane - and on both house sale processes they found us a buyer at the right price in under a month. Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value
5/5
Rating only, no written review.
Thank you Google user for the 5 stars.
5/5
Having dealt with many estate agents over the years, I’ve never come across someone as diligent and knowledgeable as Steph Beresford, from a client and property background perspective, together with the potential of what we could structurally or cosmetically alter. So it was fantastic going through both plots with you. We look forward to continuing our search with you.PositiveProfessionalism
Thank you for your feedback we really do love what we do !
5/5
Professional and helpful every step of the way,PositiveProfessionalism
Thanks Donna, we hope you enjoy your new home.
5/5
Country Properties have been extremely helpful in our Shefford Fireworks Appeal fundraising efforts. Good people to work with and very professional in their approach. As far as being Estate Agents I have not heard a bad report on the business and again are very professional. Good choice if you are looking for someone to assist with your biggest buy or sell so far.
Thanks Marcus - We love supporting community events. Looking forward to working with you again next year : )
5/5
Country Properties in Shefford have real community values, supporting many local events throughout the year, including our Garage Sale Trail that is in it's 2nd year. Jamie and his team have been involved from the beginning and are a pleasure to work with. Without their support, this event would be difficult to manage alone. I'm very grateful to have Jamie as a sounding board, and for the practical support they've given with collecting registration forms, publicity and producing the trail sheet. We also bought our house through them and wouldn't hesitate to sell through them!
It is our pleasure to support local events, a great response again this year Lesley - here's to an even better Garage Sale Trail in 2020.
5/5
Rating only, no written review.
Thank you for your 5 star review, we wish you all the best.
5/5
A pleasure to deal with these people! Irma in particular is eperienced, level-headed and honest. Ash is a total delight and very professional at all times.
Thank you very much for your review, Irma & Ash will be pleased to hear your kind words.
5/5
Thoroughly impressed with my dealings with Country Properties. In this incredibly difficult time the staff went above and beyond what you'd expect to ensure that my move went ahead smoothly. Very professional, helpful and would recommend to anyone (particularly first time buyers who can at times feel a bit overwhelmed by the whole process of buying your first home!).
Thank you for your feedback, we are so glad you had a good experience with us at Country Properties. We wish you all the best for the future.
5/5
Country properties Welwyn have just sold two properties for me. I was very pleased with their professional service and how helpful they were. Tony Cox keep me informed at all times through the sales and chased up other agents and solicitors when necessary. The whole team were great and I would not hesitate to recommend them.
5/5
Ashley was great. My mother felt very comfortable dealing with him. We were fortunate that the first people to view my mother’s property made an offer straight away. The whole process was relatively straightforward. Ashley helped progress the sale to completion, as the usual member of staff was taken ill. He did a good job! All in all the staff at Country Properties were very polite, they all had good customer care skills. This was one of the main reasons we chose Country Properties. I would most definitely recommend Country Properties to anyone looking to sell their home.
Thanks for leaving us such a wonderful review, we’re so glad you had a good experience. Ashley and the team will be pleased to hear your positive feedback.
5/5
With mother going into a care home I had to sell her retirement flat. Ash advised on a valuation and amazingly, he quickly found a buyer within a week! The sale has gone through very smoothly and all the staff have been very helpful and answered any queries. I would highly recommend Country Properties. Thank you
Many thanks for letting us know about your experience. Ash and the team will be delighted to hear your kind words. Wising you all the best from Country Properties Biggleswade.
5/5
Amazing team at such a time of utter upheaval.Rebecca Ashley Irma and the whole team were so supportive and efficient.Great customer care and this branch in particular comes highly recommended.Many thanks guys for selling my house and help with purchasing another one Keep up the good work ....
Thank you very much for taking your time to write this fantastic review. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day.
5/5
Selling and Buying using Country Property, Biggleswade Wow, where should I start? What a journey after selling my property and finding the next one. It took an age to get things going especially communication between the solicitors. If not for the lovely, hardworking and dedicated people in Country Properties, especially and most of all Irma Bucci with her fast thinking, the sale would have gone to 'South'. Irma worked tirelessly and constantly with her contact between all the people in the chain of the process. I have never been so impressed by an Estate Agent as I am with Irma, and her team importantly the last week. Nothing was ever too much for her or her team, sometimes I felt they will be fed up seeing my number on their phone(s) but Irma and everyone in the office reassured me it is ok especially as communication needs to be flowing. All in all, we moved before Christmas, so Irma I take my hat off to you especially, and your team, a very well done on your professionalism, dedication, constant communication and chasing up everyone on updates etcetera. Anyone selling and buying? Definitely look for Country Properties Biggleswade, you will not regret it. 100%+++ I recommend. Lily Wilkinson (Biggleswade) Happy New Year to you all
Thank you so much for your lovely review Lily. Irma and the team really appreciate it. We are happy to hear you were pleased with our service and we wish you many happy years in your new home.
5/5
We recently bought through Country Properties. I remember Irma being the first person I spoke to, setting up the viewings, and she always seemed to be available to provide help and reassurance through what was a very stressful period. Although my solicitor obviously did their job (in a somewhat sterile manner), Irma and the team at Country Properties added a personal touch and definitely helped move the process along. Thanks to all.
Thank you for sharing your feedback. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. All the best in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.

Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Ampthill has the most, with 379 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.