Trusted Agent profile Β· Hertfordshire and Bedfordshire

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Country Properties estate agents in Ampthill, Shefford, Flitwick and 8 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,819 reviews across 11 offices and 3 platforms

www.country-properties.co.uk

Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,819 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,581

Reviews on Google

All 11 offices

Facebook logo

4.8 / 5

120

Reviews on Facebook

All 11 offices

Trustpilot logo

91

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Country Properties's 11 offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,575 reviews on Google only. Show every review

4/5

Google

Hayley and her team found us a great tenant for our property and the whole let went smoothly. A much better experience this time than with our last tenant. We thank them for a successful outcome particularly through the challenges of Covid.PositiveResponsiveness, Quality

Maggie Β· 27 May 2021 Β· Country Properties Shefford

Agent replied Β· 26 May 2024

Thanks for taking the time to write your review. We are glad we have been able to help you with your rental property and look forward to assisting you more in the future. We have been very much open for business during the current lockdown albeit working in line with the government guidelines at all time.

5/5

Google

I have just let a property in Letchworth. Paul was extremely pleasant to deal with and when he was not in the office Ian and Simon were very helpful , not passing the buck. I was very pleased also with the way I was kept in touch during the office closure arising from the pandemic.PositiveResponsiveness, Quality, Professionalism, Value

Fran Β· 27 May 2021 Β· Country Properties Letchworth Garden City

Agent replied Β· 26 May 2024

Hi Fran - thank you for taking the time to write your review. We are so pleased to hear that we made the process of letting your home a smooth process. Please do not hesitate to contact us in the future if we can hep you again.

5/5

Google

Best experience I have ever had with a lettings agency! Country Properties were responsive and helpful from the word go and their patience and support made the whole experience of both finding and letting a property, absolutely perfect and stress-free! 😊 -RichaPositiveResponsiveness, Quality, Professionalism

R Β· 27 May 2021 Β· Country Properties Hatfield

Agent replied Β· 26 May 2024

Dear Richa, Thank you for the brilliant review, it is really appreciated and we are glad that you had such a positive experience with us finding the right rental property for you. Best wishes, Zoe and all the team at Country Properties Hatfield.

5/5

Google

Friendly, professional and knowledgable staff. Thank you Duane, Phil and Joel for all your help and support with our recent sale.You all willingly went the extra mile when needed. Excellent service, we wouldn’t hesitate to recommend you to our family and friends...5* every timePositiveProfessionalism

Ramota Β· 27 May 2021 Β· Country Properties Flitwick

5/5

Google

Sold the house in a good amount time, responded timely to all phone calls and e-mails and chased the progression of the property through to completion. Thanks!PositiveResponsiveness, Quality, Professionalism

Adam Β· 26 May 2021 Β· Country Properties Baldock

Agent replied Β· 25 May 2024

Many thanks for taking your time to write this 5 star review, our staff will be happy to hear your positive feedback. We wish you all the best for the future.

5/5

Google

I cannot thank the Shefford team enough for their professional and helpful attitude in helping me sell my home. It was a rocky road because of Covid but because of their hard work we got there in the end.PositiveResponsiveness, Quality, Professionalism, Value

Corinne Β· 26 May 2021 Β· Country Properties Shefford

Agent replied Β· 25 May 2024

Thank you Corinne it really was a pleasure to help you sell your home, and despite selling in the challenging time of lockdown & COVID-19 it just took a little longer to get you moved !

5/5

Google

We had a great experience buying our first home with Country Properties. Simon was always on the other end of the line when we needed him, and has been really helpful, friendly and reassuring throughout the process. I can heartily recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Emma Β· 26 May 2021 Β· Country Properties Letchworth Garden City

Agent replied Β· 25 May 2024

Hi Emma, thanks for your kind words. We wish you all the best in your new home.

5/5

Google

A huge thank you to all the team at Country Properties Biggleswade. After we accepted an offer for our parents house in June, there was a delay until November for completion for various reasons. We were kept informed throughout, and every effort was made to facilitate the sale. The staff were friendly and helpful at all stages and Tracey went out of her way to assist. Irma understood various issues and thoughts within the family and helped navigate situations without any undue drama. Also at the outset, Ashley cared initially about the property and it being sold to the right people, knowing that's what we wanted. He was a pleasure to deal with, not at all pushy and seemed to genuinely want the best for us. He did a tremendous job with the production of the brochure. I would absolutely recommend Country Properties to anyone wanting to have a smooth, professional sale dealing with lovely people that you can rely on and trust. In the end, Country Properties found us the perfect buyers, a wonderful family, and we are all so delighted. Thank you so much everyone, it's really appreciated.PositiveResponsiveness, Quality, Professionalism, Value

Sunnygirl Β· 26 May 2021 Β· Country Properties Biggleswade

Agent replied Β· 25 May 2024

Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating both in Biggleswade & Baldock. Receiving feedback like this is great for the team :) thanks again for your kind words.

4/5

Google

I have used Country Properties for my last two lettings and they have always been great. The lettings team seem to support each other and all get involved to help their clients. They respond well to problems etc and are timely in getting them sorted. They recently helped me and my partner find a beautiful place to live after a different one fell through and we couldn’t be more in love with the property. Really recommend as they are very professional. Only down side is having to pay rent four days before it’s due. This is to cover bank holidays etc but with bank transfers being instant these days, I don’t feel this is necessary in 2021. It all works out in the end as it’s a monthly payment but can mean you are paying two lots of rent in the same month when you first move in - so watch out for the dates.

Joanne Β· 7 May 2021 Β· Country Properties Biggleswade

Agent replied

Dear Joanne, thank you for taking the time to leave us a google review. Unfortunately it is Country Properties procedures regarding the rental payment being made in advance to allow landlords to be paid on the rent due date as often they have mortgages that have to be paid. When the rent due date falls on a weekend or bank holiday without this rent could be several days late hitting a landlords account meaning funds aren’t there for mortgage payments however we take your comments on board. All of the team wish you all the best in your new home and we hope you are really happy.

5/5

Google

Country Properties have been a great asset in helping us to advertise our Farm Run in Clifton. Thank you to Jamie and his team for all their help. This is a community event raising funds for the Church and Lower School and we really appreciate their support. This year (2020) we ran a virtual Farm Run and the advertising that Country Properties provided was significant in getting the message out. Thank you, Jamie and your team.

Philippa Β· 3 May 2021 Β· Country Properties Shefford

Agent replied Β· 27 October 2023

Always a pleasure to support our local community events & we are looking forward to the next one !

5/5

Google

Steph at Country Properties and the team as a whole are excellent. You know from the very beginning that they want to do their best for you. They get how important selling that house or finding your dream home is. I have used them on quite a few occasions, went with another agency once and it was my biggest mistake, I learn’t very quickly how good Steph and the team are at their job and won’t be using anyone else from now on. Country Properties are the best at getting the job done, they always update you, their communication is prompt and concise, seriously don’t bother with any other estate agency.

Lynn Β· 3 May 2021 Β· Country Properties Shefford

Agent replied Β· 27 October 2023

Thank you for your review and we look forward to working with you again in the future.

5/5

Google

Very helpful, very quick to respond. We'll happy with the service.

Iain Β· 30 April 2021 Β· Country Properties Biggleswade

Agent replied

Thank you for this 5 star rating and for taking the time to let us know how we did.

5/5

Google

We would like to say a heartfelt thank you to Tony and the team at the Welwyn branch of Country Properties. From our initial contact with them through to final completion of our house sale, they have been truly wonderful. You couldn’t hope to find a more professional, competent and trustworthy team. Communication throughout was excellent and nothing was ever too much trouble. Don’t underestimate the power of having a local Estate Agent with a proven track record when you select your Estate Agent.PositiveResponsiveness, Quality, Professionalism, Value

Trevor Β· 27 April 2021 Β· Country Properties Welwyn

5/5

Google

Jo of Country Properties has been amazing. She is just a phone call away and handled every of our request, professionally. We viewed at least 10 properties until we finally bought the one. She kept us up to date on all that was going on, on the chain, my wife even commented that these estate agents are better than the Solicitors as we got more information from them, than our solicitors. I will recommend her and Country Properties for all your housing needs in Shefford.

Adegoke Β· 19 April 2021 Β· Country Properties Shefford

Agent replied Β· 27 October 2023

Hi Goke - thank you for your lovely review and glad Jo kept you updated every step of the way during the buying process. We hope you love living in Shefford as much as we do.

5/5

Google

We’ve just bought our first house through Country properties with superb help and support from the team. We received really good service and help from Laura in the initial stages of viewings and finding this property.. then even better support from Tracey for the past few months when we faced a lot of delays with the sellers solicitors. I didn’t even know such a role existed so when all of a sudden I started seeing results from Tracey chasing them it was amazing! My correspondence with her was all through emails but with such quick responses, I was always and constantly kept up to date about what was happening. We definitely would not be picking up our keys this week had it not been for Tracey’s involvement, so a massive thank you to her as well as the team for getting our sale through. Honestly highly recommend this team!

Alka Β· 19 April 2021 Β· Country Properties Biggleswade

Agent replied

Thank you for leaving us such a great 5 star review, we are thrilled to hear that the staff at Country Properties have been so prompt and accommodating with your purchase. We wish you all the best in your new home.

5/5

Google

Tony was professional and responsive from start to end in relation to our house sale. He definitely went the extra mile to make sure we were informed as to what was happening at every stage . Tony was instrumental in making sure we sold quickly - superb.PositiveResponsiveness, Quality, Professionalism

Anne Β· 16 April 2021 Β· Country Properties Welwyn

5/5

Google

A big thank you to Tony and his team for the very professional service received in the sale of my late Father property. During these difficult times Tony and his team kept my informed of progress on the sale and provided excellent communication. I would 100% recommend if you are thinking of selling you home.

Paul Β· 16 April 2021 Β· Country Properties Welwyn

5/5

Google

Rating only, no written review.

John Β· 31 March 2021 Β· Country Properties Welwyn

5/5

Google

Really good service from Irma. Was great with communication the entire time. Explained everything clearly and she always got back to us quickly which was appreciated. Even though lots of companies had poor service through lockdown Irma if anything was even more on the ball! We would definitely use them again.

Lisa Β· 27 March 2021 Β· Country Properties Biggleswade

Agent replied

Thank you so much for taking the time to write this 5 star review. We are thrilled to hear about your experience, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in.

5/5

Google

Thoroughly impressed with my dealings with Country Properties. In this incredibly difficult time the staff went above and beyond what you'd expect to ensure that my move went ahead smoothly. Very professional, helpful and would recommend to anyone (particularly first time buyers who can at times feel a bit overwhelmed by the whole process of buying your first home!).

Joe Β· 27 March 2021 Β· Country Properties Biggleswade

Agent replied

Thank you for your feedback, we are so glad you had a good experience with us at Country Properties. We wish you all the best for the future.

1/5

Google

I would leave a 0 star rating if I could. Please be wary of using country properties, I have experienced terrible service and been given false information so I accepted an offer believing it to be chain free, when there was in fact a long chain. they will tell you what you want to hear so that you will accept an offer.

Ellie Β· 20 March 2021 Β· Country Properties Stotfold

5/5

Google

Helen helped us with our house hunt. She was friendly, reliable, professional and patient with our many wants/needs and questions. All round excellent ! Highly recommend to everyone selling and buying. Thank you Helen and the team at Country Properties.

Georgina Β· 20 March 2021 Β· Country Properties Stotfold

5/5

Google

Fantastic service from all the team. A special thank you to Heather who was brilliant from start to finish of our sale. I would highly recommend Country Properties Stotfold.

Matt Β· 20 March 2021 Β· Country Properties Stotfold

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Country Properties and its branches won awards at EA Masters in two years, most recently 2020.

EA Masters winners in two years, the group and its branches: 2019, 2020.

EA Masters by year, 2019 to 2020

Source: EA Masters winners lists, as published, linked by year.

The British Property Awards

Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Country Properties

Which Country Properties office has the most reviews?

Ampthill has the most, with 379 reviews rated 4.8 out of 5, followed by Shefford with 366.

Where are the Country Properties offices?

The 11 Country Properties offices, by town:

  • Ampthill: 1 Church Street, Ampthill, Bedfordshire, MK45 2PJ
  • Ashwell: 22 High Street, Ashwell, Hertfordshire, SG7 5NW
  • Baldock: 39 High Street, Baldock, Hertfordshire, SG7 6BG
  • Biggleswade: 79 High Street, Biggleswade, Bedfordshire, SG18 0LA
  • Flitwick: 3 The Russell Centre, Coniston Road, Flitwick, Bedfordshire, MK45 1QY
  • Hatfield: 7 The Broadway, Hatfield, Hertfordshire, AL9 5BG
  • Letchworth: 7 Howard Park Corner, Letchworth, Hertfordshire, SG6 1PQ
  • Royston: 45 High Street, Royston, Hertfordshire, SG8 9AW
  • Shefford: 46 High Street, Shefford, Bedfordshire, SG17 5DG
  • Stotfold: 1 Arlesey Road, Stotfold, Hertfordshire, SG5 4HA
  • Welwyn: 10 High Street, Welwyn, Hertfordshire, AL6 9EQ
What do sellers say about Country Properties?

13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."

What do buyers say about Country Properties?

8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."

Has Country Properties won any awards?

Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.

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