Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,819 reviews across 11 offices and 3 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,819 reviews on three platforms, rated 4.8 out of 5 overall.
1,581
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Showing 1,575 reviews on Google only. Show every review
1/5
GoogleI thought I could trust this agent told them I would call them after lunch to confirm purchase after a meeting with my bank in the morning Phoned them at 1.15 and they told me they have sold it!! Absolutely fuming so unprofessional been trying to purchase this house for a long time All they said there .use be a misunderstanding!! Would not recommend this agentNegativeProfessionalism
5/5
GoogleJo Dalton at Country Properties (CP) has been professional, responsive and considerate during the purchase of our new home in Meppershall. The excellent service has made the process less stressful. We would definitely recommend CP.PositiveResponsiveness, Professionalism
Thanks for a brilliant review and recommendation. It's always great to hear our team helped you every step of the way during what can be a stressful process and we look forward to helping you again in the future.
5/5
GoogleAs first time buyers, country properties, to be specific Jo was amazing. She was very patient with me and all my questions and extremely knowledgeable. We were always kept up to date with the progress of the sale and any changes along the way. I would recommend country properties Shefford to all of my friends and family as they are all a very happy and helpful team.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for your review Josie - it's great to hear Jo was able to guide you through the buying process and was very informative and able to answer any questions you had. It can be a daunting process if you haven't bought a property before and we are here to make the process as easy and straight forward as we can for you. We wish you all the happiness in your new home.
5/5
GoogleWe purchased our property through Country Properties and during the whole process Phil was incredibly responsive and helpful. He kept communication throughout the whole chain in some challenging circumstances. We are delighted with the property and are so happy to be in before Christmas.PositiveResponsiveness, Professionalism
5/5
GoogleVery pleased with the speed of our sale and the price achieved. Excellent service in chasing process to a successful conclusion. Many thanks to Phil and Steve.PositiveResponsiveness, Professionalism
5/5
GooglePhil and his team in Flitwick are in danger of giving estate agents a good name. Always professional and helpful with excellent communication throughout the whole sale process. I would strongly recommend them to anyone who is looking to put their house on the market as you will not find a better service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHaving sold many houses over the years, I have to say that Duane and his Flitwick team are head and shoulders above all their competition. From the initial engagement and valuation with Phil through the viewings and the final completion the team have been exemplary. Polite, courteous and professional in every aspect and in this case going above and beyond their responsibilities . When a family member who is a legal conveyancer states how lucky you are to have selected such a professional company who clearly understand the process and strive for excellence on behalf of their customers you know you're on to a good thing!!!PositiveResponsiveness, Professionalism
5/5
GoogleI have used Country Properties in Flitwick on several occasions now and can't fault them in any way at all. Highly professional and friendly team which worked relentlessly to push through the sale of our property. Their after sale work was second to none and even our buyer was contacting them for updates as their estate agent was slow to respond. Wouldn't hesitate to use them again.PositiveProfessionalism
3/5
GoogleShame as our experience was not as positive as other reviews on here. Purchased a house recently through them. Would probably sell through them, but not buy! Due to Covid we had various problems with our mortgage company and the process was a lot slower than normal, mostly as they are working fro. Home. We felt pressured by Country Properties with constant phone calls and requests for updates every step of the way (they did disclose to us that the property we have purchased, the vendor was a family member of a employee at Country Properties) , or if it is their normal practice. I have never experienced this with previous estate agents. A bit of advice, without prejudice to Country properties, make sure you have a survey that is not desktop. We have a leaking garage roof which is in need of total replacement. So buyer be aware! As I said I would sell through them as they get the job done.... but not buy.
1/5
GoogleMy Parents phoned to enquire about a rental. Found them to be unhelpful and condescending. Found other agents in the local area to be better and more professional. 1) my parents didn’t visit they phoned 2) information was given in a condescending rude tone. 3) I was in the room when you spoke to my girlfriend (the daughter) 4) you had the opportunity to apologise when my girlfriend contacted you to say they were not happy with the way they were spoken too. As far as we are concerned this was your opportunity to put things right. Many other agents they can use where they will get a better service and not have to pay 6 months rent upfront.NegativeProfessionalism
We are really sorry that your parents found our advice unhelpful. We explained in detail what their renting options were and again to their daughter who called our office after their visit. Please give me a call on 01763 245121 at your convenience for any further clarification and help. Sophie Wesley, Area Lettings Manager
5/5
GoogleA big thank you to Country Properties Ampthill. From viewing our new house with Jake back in October to exchanging contracts today with Sashas help we really have been impressed with the level of service and communication throughout and cant wait to collect the keysPositiveResponsiveness, Professionalism
5/5
GoogleCountry properties of Ampthill,out of all the moves we've had they have been by far the most helpful. What ever we needed to know or any concerns they were there and very reassuring. A great team and a special thanks to Sasha always cheerful and worked hard to get the deal done.11 out of 10. One lucky branch manager.
5/5
GoogleI am so impressed with the level of service provided by Country Properties (Ampthill) concerning the sale of my house. At every step of the process they have been extremely professional, friendly and communicative. They have gone far above and beyond what was required and have made the process far easier (and less stressful) than it could have been. I'm so grateful for all of the help and support I have received. Many thanks to all of the team. 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have been very pleased with the service and advice I have had from the Letchworth office . The sale of our property went through smoothly and good local knowledge from the office was very helpful . The property had previously been rented out through Country Properties residential office and their service was very good as well .The property was left in good condition for the new owners and everything coordinated so that we were in a position to exchange soon after the tenants vacated . Overall an excellent service from friendly professional staffPositiveResponsiveness, Professionalism
Thank you Julie. Best wishes to you and your family.
5/5
GoogleFantastic from start to finish. Always kept in the loop, regular updates and very professional! Jamie and Steph were brilliant and no job was too much for them. Thank you so much! Until next time...!PositiveResponsiveness, Professionalism
Hi Aydin - it was a pleasure to work with you in the sale of your property. Thank you for taking the time to write us a review and we hope you are very happy in your new home !
5/5
GoogleThe team at Country Properties are fantastic and I heartily recommend them. Irma and Tracey kept our chain alive during one of the busiest periods the housing market has seen for many years. Their professionalism, honesty and hard work was exemplary throughout.
Thank you for your review, receiving feedback like this is great for the team. We wish you all the best in your new home. Please let us know should you need any assistance in the future.
1/5
GoogleSpace doesn't permit the full detail, but as a summary of the key points: - Despite being initially the most enthuasistic of the all the agents I had valuations from, they were a bit slower than initially pledged to launch the property online. Enthusiasm for (and evidence of) marketing activity was then distinctly lacking after the first couple of weeks. And it only re-appeared in the last few weeks, as soon as I put them on notice that I was moving to another agent. - Their 'for sale' board was erected on a neighbouring property. It took over a week of chasing them to get them to move this. They then removed it entirely and it never returned (no reason ever given, despite my questions) despite both the inclusion of one and the specific positioning requirement for it appearing in our written agreement. - Often ignored my requests to contact me only by email due to the nature of my day job. Often, emails - if sent - would give no useful detail and just asked me to call them. Somewhat evasive on the phone to direct questions about what specifically they're doing marketing-wise (viewings had dried up and I had been wordlessly removed from their shop window display)...."heeeeey, we're doing all we can! [rapid change of subject]" was a favourite of one agent there. - Consistently failed to abide by a verbal and written request to ensure the closure of an inner door within the property after viewings - in fact, on every single viewing they conducted. After one viewing, they also left the back door unlocked. - Added me to their marketing spam email list despite a specific instruction given to them at the outset not to. A bit concerning on the GDPR front - and somewhat futile as I had already bought somewhere by that stage. - In the a later stages, one of their agents flagged the pricing as not helping the sale....despite the pricing having been set by their own colleague. This agent also went on to suggest the location and condition of the property as stumbling blocks......despite the property being in the exact same location and of the same age and condition as it was when their colleague enthusiastically signed up as my selling agent. So only three months before, Country Properties didn't seem to think these factors were going to be a problem at all. Such was their confidence in fact, that a rather overambitious initial price was set that I myself had to ask them to lower a bit before launching. - They asked more than once for me to agree to accept a viewing *after* their period of instruction had ended - by which time I was (as they were aware) instructing a different agency, which seemed somewhat disrespectful to the new agency. - Although I didn't have to in the end (as one such appointment was reportedly angrily cancelled by the viewers who couldn't find the property with the instructions given by the agency - and the lack of 'for sale' board outside as a clue) I was asked on at least one occasion to conduct a viewing myself, due to them not having available staff. I wonder if they would have discounted their fee if *I'd* managed to sell it for them that day... There's more. I could go on..... Unwilling to accept the disappointing offers they finally mustered some effort to find me in that last week or so, I moved immediately after my three month agreement expired with them over to another local agency who re-launched me a month after I had left Country Properties behind. The new agency happily abided by all my contact preferences, and got me *two* good offers....both at asking price - a good bit higher than Country Properties' best shot).....and they managed this within the first 11 days of going on the market. Maybe they've had a recent shake up of people and practices there since my time with them but personally, I would still suggest being careful about what Country Properties tell you that they will and won't do (even in writing)....to consider the veracity of the viewings feedback they give you....and to consider other agencies - who may be a bit pricier but are much less disappointing.NegativeQuality, Professionalism
Dear Alisha, I have checked our database and we have no records of your name or situation. Please our office as speak to the Area Sales Manager Irma Bucci 01767 317799.
5/5
GoogleWe had purchased properties through Country Properties, Biggleswade previously but this was the first time that we sold a property using their services. I would highly recommend using them and in particular have to praise Irma as she works tirelessly for her clients and provides the highest quality of service.
Thank you so much for your lovely review, Irma and the team really appreciate it and we wish you all the best for the future.
5/5
GoogleCannot say enough good things about these guys and they didn’t actually work for me! I’ve just scraped through the stamp duty deadline and it’s all thanks to Sasha Blackburn!!! If I ever choose to sell up, she’s definitely the first name on the team sheet.PositiveResponsiveness, Professionalism
5/5
GoogleCountry Properties in Ampthill were professional and responsive to our every requirment. We went with them because they were part of our chain in a previous move, and Sasha was the reason that sale got over the line. Well, she did it again! Selling a home is not just about the listing, getting a buyer is only the beginning. The team at Country Properties ensured all aspects of our sale and purchase were met, financially and logistically. They go above and beyond. Sasha especially in the final weeks leading to Exchange was the key element in communicating with the whole chain and getting what was a complex chain over the line. We cant thank Country Properties & Sasha enough, super stars!PositiveResponsiveness, Professionalism
5/5
GoogleWe have received such an excellent service selling our rented property through Country Properties Shefford. Brilliant service, they are really professional - Taylor in particular has always dealt with our queries quickly and efficiently on this last sale. What can we say - 7 weeks from being put on the market to completion, and at the asking price! Not only this but the Team have also sold our other rented property and our daughter's house over the last 2 years. All have been dealt with professionally and we have had a fantastic service from the team. In addition, we have also used Country Properties over a number of years to let out our rented properties. We have always received an excellent service from the Letting Team as well. Our sincere thanks go to all of them and we wouldn't go anywhere else!!PositiveResponsiveness, Quality, Professionalism, Value
Hi Carol - this is lovely to hear thank you and that Tayler provided brilliant, professional service and ensured for a swift transaction - 7 weeks is like you say superb ! We look forward to working with you in the future and thank you for returning to us to sell your property.
4/5
GoogleMy first tenancy managed by Country Properties Hatfield and I would like to say I was given a very professional service throughout firstly with the viewing with Jodie and the ongoing services provided to the end of the agreement mainly dealt with by Audrey. A really good experience throughout.PositiveProfessionalism
Dear Ian, Thank you for your excellent review, it is appreciated. We are pleased that you had a really good experience and were given a professional service throughout whilst renting through us. It would be good to know what we could we have done better for you in order to have earn that extra star from you? Best wishes, Linda, Zoe and all the team at Country Properties Hatfield.
5/5
GoogleFantastic service by Irma Bucci and Tracey Curaba. Having started our search at the beginning of the year, we finally found our soon to be beautiful family home. Right from the start Irma has been very helpful, welcoming, professional and has really helped to convert the offer to completion when we had queries with the seller. Due to the size of the property we encountered a few issues with the deeds. We feel Irma went above her duty to help out and deal with both parties amicably all whilst going through the current pandemic. We always felt Irma was there for us during this big purchase. Our calls and emails were always instantly dealt with by Irma or Tracey and both always actioned any queries themselves with our solicitors to help move things along. Tomorrow is our completion day and we can't thank Irma enough. We highly recommend Irma and Country Properties in Biggleswade.PositiveProfessionalism
Thank you very much for your positive feedback and lovely comments. Irma and the team really appreciate hearing how happy you were with the service provided
5/5
GoogleAmazingly responsive, understanding and professional team. Don't know why estate agents have a bad rep after working with this team! Really appreciate all the time and support we have received from Duane and his team.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Ampthill has the most, with 379 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
