Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,819 reviews across 11 offices and 3 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,819 reviews on three platforms, rated 4.8 out of 5 overall.
1,581
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Showing 1,575 reviews on Google only. Show every review
5/5
GoogleProfessional, friendly and efficient, The best estate agents in Shefford Thank you NatalyaPositiveResponsiveness, Professionalism
Thanks for such a fantastic review - it has been a pleasure to sell another property for you - until next time ...
5/5
GoogleCountry properties dealt with our house purchase and were easy to deal with from start to finish. Phil in particular spent a lot of time helping us communicate back and forth and ensure smooth completion. After a long time spent looking for a house and many viewings and offers, we had had a few negative experiences, so it was great to deal with an estate agent we felt were honest and could see they were genuinely doing their best for us. Excellent people and service.PositiveResponsiveness, Quality
5/5
GoogleCountry Properties served us well when we decided to sell our residence in the UK. They were always professional, courteous, and kept us up to date with progress. Their team of professionals were always available to answer and discuss any queries that we had. We can highly recommend Country Properties' services in terms of Quality, Value, Professionalism and responsiveness. A special thank you to Irma Bucci and her team. Andre & Tonia VermeulenPositiveResponsiveness, Quality, Professionalism, Value
We are so glad you had a good experience with Country Properties, our staff will be happy to hear your kind words.
5/5
GoogleWould absolutely recommend the team at Country Properties. They went above and beyond to help ensure a smooth as possible transaction for us. Jo was our main contact and a pleasure to deal with.PositiveResponsiveness, Professionalism, Value
Thank you Melanie it was our pleasure to help you find your next home !
5/5
GoogleExcellent service by all the team, there were various bumps in the road with the chain but I always got a quick response. Very happy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team at Country Properties were absolute professionals. Our main contact Sasha was superb - responsive, informative and knowledgeable on the local market. Understood the value of reputation fully and couldn’t recommend them enough. We were buying rather than selling so even more impressive in how they supported us and were a real standout compared to other local agents.PositiveResponsiveness, Professionalism
5/5
GoogleFantastic experience buying my home with Country Properties. From viewing with Tim through to exchange & completion with Linda & Zoe. All were professional, friendly and experts in their field. Linda in particular was super helpful and always at hand in progressing the sale through. She was an absolute diamond. Cannot recommend them enough. Thank you!PositiveResponsiveness, Professionalism
Dear Jen, Thank you for this lovely review, it is really appreciated and we are pleased that your experience as a buyer with us was a positive one. We wish you every happiness in your new home and you know where we are if you ever need us! Best wishes, Linda and the team at Country Properties Hatfield.
5/5
GoogleCountry Properties Shefford were a shining light in what was a difficult purchase, they were always there to offer support and were extremely responsive to our queries. By far the best estate agent we have ever used, I re commend anybody looking for an estate agent in the Shefford area to look no further an excellent service . Well done Jamie and the team.PositiveResponsiveness, Quality, Professionalism
Thank you for such a fantastic review and for acknowledging how hard the team continue to work once an offer has been accepted to progress the transaction through to moving in day ! We hope you love your new home.
5/5
GoogleWe have just bought a property through Country Properties Shefford and the service we have received has been fantastic. We were kept informed and were offered ongoing support throughout the process. The team are incredibly professional and friendly. They were able to offer help and advice and answered the many questions we had! I would definitely use again and would happily recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your recommendation and 5-star review. We hope that you are very happy in your new home and look forward to helping you again in the future if you move again.
5/5
GoogleService exceeded my expectations. Questions were always met with a quick response and Ian took the initiative to sort out a couple of issues to ensure that the target completion date was met. I was very grateful as I selling after moving back to New Zealand so I really appreciated the support that Country Properties provided.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Vicki for the kind words. It was a real pleasure acting for you. We wish you all the best for the future in New Zealand.
5/5
GoogleWe recently sold my deceased father in law's bungalow through Country Properties and were extremely happy with the professional service provided. All viewings were accompanied and we were kept informed of all intended visits ahead of time. Any queries were dealt with promptly. They are a local business and know their market intimately. I would have no hesitation in recommending them to prospective buyers or sellers.PositiveResponsiveness, Professionalism
Thank you very much for your honest review. We pride ourselves on providing the best possible service.
5/5
GoogleGreat service throughout for the whole process. Sasha has been easy to talk to, quick at replying, offering help and advise throughout.PositiveResponsiveness, Professionalism
5/5
GoogleI have been very impressed with the service that I have received from both Jake and Sasha. Jake kept his word on keeping me informed on any suitable properties coming on to the market and Sasha has tenaciously pushed through to completion allowing me to take advantage of the Stamp Duty holiday. Jeremy StandingPositiveResponsiveness, Professionalism
5/5
GoogleWe sold our house via Country Properties and we were blown away by the high level of professionalism and care provided by Jake and Sasha! They went above and beyond what we have experienced with previous house sales. We couldn’t recommend them highly enough, and would definitely use Country Properties if we move again.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJo gave excellent advice throughout and always very friendly and helpful yet always very professional. She quickly dealt with any queries and resolved them- great service and smooth trouble free house move- would highly recommendPositiveProfessionalism
Hi Ann - it's great to hear such lovely comments about Jo ! Thank you for taking the time to leave a review.
5/5
GoogleVery professional letting agent. They provide helpful and easy to understand information. They are very prompt and always try their best to help you. They provide all the instructions and make the whole process of renting so easy to understand and follow. Thanks to everyone at the Flitwick Branch!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI sold my property with Country Properties, and then later bought a property through them - both were extremely complicated and difficult transactions, but that had nothing to do with Country Properties - they kept me calm (ish) throughout! They were so helpful and took the pressure off me throughout! Sasha is an absolute asset, she was simply amazing! Would definitely recommend them!PositiveResponsiveness, Professionalism, Value
5/5
Googleexcellent service in purchasing a bungalow through them as the agent always helpful, and informative, would recommend.PositiveProfessionalism
1/5
GoogleWould not rent through this mob of shysters again.NegativeProfessionalism
5/5
GooglePhil and Duane were very helpful and made our first house mouth as smooth as it could have been. Thankyou!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat customer service, very helpful with any questions and advice. Definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you Amy. Best wishes for the future to you and your family.
5/5
GoogleThe team at Country Properties were vital in completing the sale of my flat. Their communication with all parties in the chain made a massive difference when solicitors failed to respond. Worth every penny. Thank you for your efforts!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleDuring the whole sales period, from the time we signed the contract with Country Properties Baldock, to the time we completed, we found that every member of staff we dealt with was totally professional, understanding and supportive. In particular, we would like to mention Irma Bucci the Area Manager. Over the months we faced very many issues and problems and during this period Irma was brilliant. On many occasions she found herself in the middle of two clients and on all occasions throughout, kept everyone on board bringing into play her diplomatic abilities and her understanding of how all processes should work and pan out. Heather and Michael BaimPositiveResponsiveness, Quality, Professionalism, Value
Thank you for leaving us such a wonderful review, we are delighted to hear that the staff at Country Properties have been so accommodating. Receiving feedback like this is great for the team, thanks again for your kind words. We wish you all the best for the future.
5/5
GoogleWe were first time buyers and Country Properties managed the sale of the home we eventually bought. We dealt with Sasha who could not have been more fantastic throughout the whole process. She took initiative wherever needed, ultimately speeding the sale along and was an all round joy to communicate with; friendly, highly responsive, reassuring and professional. We couldn't recommend her or Country Properties enough. Thanks so much for all your hard work.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Ampthill has the most, with 379 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
