Trusted Agent profile · Hertfordshire and Bedfordshire
Verified
★★★★★
1,802 reviews across 11 offices and 4 platforms
Country Properties has 11 offices, in Ampthill, Shefford, Flitwick, Biggleswade, Hatfield, Baldock, Letchworth, Royston, Stotfold, Welwyn and Ashwell (Hertfordshire and Bedfordshire). Together they have 1,802 reviews on four platforms, rated 4.8 out of 5 overall.
1,564
Reviews on Google
All 11 offices
120
Reviews on Facebook
All 11 offices
91
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ...Read all 13 from sellers
Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ...Read all 8 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Country Properties's 11 offices, most reviewed first. Each has its own page.
Showing 1,559 reviews on Google only. Show every review
5/5
GoogleWe have used country property lettings on several occasions and we found the service to be very professional, efficient and friendly. Highly recommend them.Vince(Headlines of Shefford)
Hi - thank you so much for leaving your review for the Lettings team. It is great to hear such positive feedback for the team.
5/5
GoogleSteph and all the staff at Country Properties Shefford have been fabulous from the day we met to the day we completed From initially meeting with Steph to enquire to place our grandparents home on the market she was professional , efficient, very complimentary of the property and we felt at ease with her Very quickly it was placed on the market and because we live 5 hours away from the property a lot of the sale was done via email and phone , country properties have been extremely helpful in doing the show arounds of potential buyers and allowing access and generally keeping the property safe The whole process of selling a property can be stressful , however we never felt this at all as country properties made the whole process smooth and efficient - we couldn’t have done it without you We Thankyou you all from the bottom of our hearts for everything you have done for us , Country properties is by far the best housing agents I have used , they are friendly , professional , helpful and always at the end of the phone if you need to speak to them Thankyou again Gemma
1/5
GoogleRating only, no written review.
Thank you for taking the time to provide a review. I am sorry but I cannot find your details on our system for having dealt with either our sales or Lettings Team. Please can I ask you email us at shefford@country-properties.co.uk or call on 01462 811822 so we can discuss further with you.
1/5
GoogleI have received the most appalling and unprofessional service from this company. The first potential buyer pulled out on the day the contracts were signed as they had not been able to raise the purchase price. At no time leading up to this were we made aware of his lack of finance. Once a sale was agreed we were not advised that there were actually four people in the chain and the bottom of the chain had pulled out. Having asked them to market the property they offered no regular updates at all, it was like trying to get blood out of a stone. On requesting an update I was told 1. Your buyer really keen to move 2. Nothing to report 3. Still chasing !! Who and for what?? On telephoning they were 'too busy' to take the call and 'too busy' to return the call. After phoning through the day I emailed and received an out of office message, have gone on holiday!! Towards the end the emails were not personalised, just statements which came across as arrogant and rude With only a few days left before the buyers mortgage offer was due to expire they seemed to wake up to the fact that they needed to do something. I would not recommend from my experience
5/5
GoogleI have rented a house through Country Properties for several years and the staff in the letting office have always been very helpful, professional and pleasant to deal with. Eventually, we bought a house from their estate agents side, and again great service. No complaints, and I would recommend Country Properties for lettings and sales.
Hi Chris, Thank you for such a great review for our Lettings & Sales Team after being a long standing tenant, and we were delighted to help you find a property to buy
5/5
GoogleRecently sold my house with Country properties, I also sold my previous house with them as well. I was very happy with the outcome and Steph and the team were great throughout the process. Being proactive in chasing things up for me and making sure nothing was being held up. From the offer being accepted we managed to complete within 6 weeks. Thanks so much for all your help
5/5
GoogleFound all the staff at Country Properties, Ampthill, very responsive and helpful and a special mention to Sasha who went above and beyond with my purchase.
5/5
GoogleFrom the first contact onwards our experience with the team at Country Properties was good humoured and positive. Their property valuation was logical and underpinned with local knowledge plus being alive to market trends. The videos and photos were complementary to a strong marketing narrative and very pleasant customer interface with potential client buyers and us as vendors. All through the lengthy process of marketing, selling and interfacing with other agents and solicitors Country Properties were supportive and accessible with ready answers to our queries as well as infinite patience and courtesy. We would commend that team to anyone if you were in the property selling and buying situation that we were. Good for viewings, communication, negotiating offers and sales progression. Thank you Country Properties.
5/5
GoogleWhole process in selling our house went really well. All of the Country Properties staff were so helpful at all times. Would definitely use them again.
5/5
GoogleWe purchased a property being marketed by Country Properties and despite the fact they weren’t acting for us they have been incredibly helpful. It wasn’t entirely straightforward and Sasha communicated regularly with us and the estate agent/solicitor dealing with our sale. Would definitely recommend them.
5/5
GoogleWe brought our first house through Country Properties and they have been amazing. Thank you so much!
Dear Amelia, We are absolutely thrilled to hear about your positive experience with Country Properties! It's a joy to help make your first home purchase a smooth and memorable one, and we wish you many happy years in your new home. If you need anything in the future, we're always here to assist. All the best, the Flitwick team.
5/5
GoogleI couldn’t speak highly enough of the team at Country Properties, particularly Stephen. They went above and beyond to help with my sale. Nothing was too much trouble for them. Mine was a probate sale, having lost my brother and the team went out of their way to support me and keep me updated and informed every step of the way. Thank you
Dear Sharon, thank you so much for your kind words. We're glad to have been able to provide you with the support and guidance you needed during such a difficult time. Thank you for entrusting Stephen and the Country Properties team with your sale.
5/5
GoogleI've used Country Properties for 2 years and can confidently say that they are consummate professionals in all aspects of their work. Friendly and engaging throughout, it was almost a pleasure giving them my money!
Dear Dave, thank you for leaving such a glowing review for our Lettings Team. It has been a pleasure to work with you over the last 2 years and we wish you all the best in your new home.
5/5
GoogleCountry Properties sold our house last year and we couldn't have had a better service. We were on the market with another high street store for 7 months without a sale, but once we switch country properties sold our house within the month! Their communications are great and they kept us updated every step of the way.
5/5
Googlei cannot say enough about how efficient, kind and helpful this office was, especially Phil. i lost my daughter last year and had to sell her house and they went out of their way to smooth my path and kept me informed of every step . Their tenacity in following the sale through and removing some of the wrinkles was much appreciated! Thank you again!!!
Dear Elizabeth, thank you so much for your kind words and for taking the time to leave us a review, we're so pleased that you were happy with our level of service. We appreciate the difficult circumstances of your sale and hope that we managed to ease the process a little for you. Very best wishes, Phil and the Flitwick team.
5/5
GoogleGreat agents, will choose them again in the future
Thank you so much for your kind words and five-star review. We are thrilled to hear you had a great experience with us. It was a pleasure assisting you, and we would be delighted to help again whenever you need. If there is anything we can do for you in the future, please do not hesitate to get in touch.
3/5
GoogleNot awful
Thank you for your review and feedback, much appreciated.
5/5
GoogleIf I could give 6 stars I would happily! Irma and the entire country property team at Royston were incredible helpful throughout the entire process. They kept us up to date regularly and were always willing to take our calls and answer any questions we had no matter how big or how small. Really really couldn’t recommend them enough!
Dear Harry, thank you for leaving such a wonderful review for our Royston sales team. It has been a pleasure working with you and wishing you all the best for your new home!
5/5
GoogleCountry Properties were extremely helpful in my house purchase. They went above and beyond even chasing part of the chain that wasn't in their control. Thank you so much Irma. We wouldn't have exchanged in the time frame if you hadn't had worked your magic 🪄 🙏 …
Dear Damian, thank you for leaving a wonderful review for our Baldock Sales team. We will ensure to pass on your lovely comments to Irma. Wishing you all the best in your new home!
5/5
GoogleDawn has been an amazing liason for us with country properties. She is always prompt with her replies to any queries and made sure our tenancy was smooth and pleasant from start to finish. I would recommend her to anyone.
Sachini, thank you very much for taking the time in providing a google review for me, it has been a pleasure managing your tenancy and I wish you all the best for the future. Dawn
5/5
GoogleRating only, no written review.
Thank you very much Charlotte for taking the time to provide a 5* star rating for our services, it is very much appreciated. Dawn and the team
5/5
GoogleThe whole team have been extremely helpful and my house sale has been stressfree and quick. Thank you
Hi Wendy, thank you for 5***** your review
5/5
GoogleSelling our flat was far from straightforward due to the leasehold, but the team at Country Properties, especially Lucy and Jamie, were absolutely amazing throughout the process. They handled everything with professionalism and determination, always keeping me informed and reassured. Despite the complexities (which had nothing to do with Country Properties), Lucy and Jamie went above and beyond to keep things moving. Their communication was excellent, and I always felt like they genuinely cared about getting the best outcome for us. I can’t recommend Country Properties highly enough - if you’re looking for estate agents who are proactive, knowledgeable, and truly invested in their clients, this is the team to go with. A huge thank you to Lucy and Jamie for making it happen!
5/5
GoogleAs a first time buyer, I found country properties Hatfield staffs helping and supportive in making my home purchase successful and making sure the deal closes. I have had almost 5 months of continued activities related to purchase and … More
Thank you so much for your kind words! It was a pleasure helping you navigate your home purchase, and we’re delighted to hear that you felt supported throughout the process. Buying a home, especially for the first time, can be a journey, and we’re glad we could make it smoother for you. Your recommendation means a lot to us, and we truly appreciate your trust in Country Properties Hatfield. Wishing you many happy years in your new home! Best regards, Peter, Jemel & the Country Properties Hatfield Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Country Properties and its branches won awards at EA Masters in two years, most recently 2020.
EA Masters winners in two years, the group and its branches: 2019, 2020.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: EA Masters winners lists, as published, linked by year.
Country Properties and its branches won awards at The British Property Awards in five years, most recently 2025.
British Property Awards winners in five years, the group and its branches: 2021, 2022, 2023, 2024, 2025.
British Property Awards by year, 2021 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Gold The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Ampthill has the most, with 369 reviews rated 4.8 out of 5, followed by Shefford with 366.
The 11 Country Properties offices, by town:
13 reviews from sellers, rated 5.0 out of 5 on average. For example, FC wrote: "I sold my house through Country Properties in the summer of 2016. Helen and her team ensured the selling process was stress and hassle free. I simply handed ..."
8 reviews from buyers, rated 4.2 out of 5 on average. For example, Caroline wrote: "Not the usual type of service from your usual high street estate agent! Whenever we needed to call the team, every member was aware of our case details and was ..."
Yes. In The Trusted Agent 2026 awards, Shefford won Gold, Hatfield won Gold and Biggleswade won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 6 other industry awards since 2019.
