★★★★★ 5/5
GoogleAs a first time buyer, I found country properties Hatfield staffs helping and supportive in making my home purchase successful and making sure the deal closes.
I have had almost 5 months of continued activities related to purchase and Country property staff, especially Peter and Jemel had made sure to keep the chain stakeholders updated about the progress and also guided at each step.
I truly appreciate Peter, Jemel and their boss Mobi for the support and help provided to me during this journey and would recommend the country properties for buying/ selling of property.
Thanks you again Peter and Jemel for your professional help!!
Regards
Kirti
Kirti · 15 October 2025 · Country Properties Hatfield
Agent replied · 25 February 2025
Thank you so much for your kind words! It was a pleasure helping you navigate your home purchase, and we’re delighted to hear that you felt supported throughout the process. Buying a home, especially for the first time, can be a journey, and we’re glad we could make it smoother for you.
Your recommendation means a lot to us, and we truly appreciate your trust in Country Properties Hatfield. Wishing you many happy years in your new home!
Best regards,
Peter, Jemel & the Country Properties Hatfield Team
★★★★★ 5/5
GoogleI recently arranged my rental through Country Properties in Hatfield, and the service was outstanding. Dawn Murphy and her team were highly professional, kept me updated every step of the way, and always responded promptly to my queries. They made the entire letting process simple, from initial viewing to signing the tenancy agreement.
Mahmoud · 15 October 2025 · Country Properties Hatfield
Agent replied · 3 January 2025
Thank you so much for sharing your wonderful feedback! I am thrilled to hear that your experience with Country Properties Hatfield was outstanding. Myself and the team truly pride ourselves on delivering exceptional service, and your kind words are a testament to our dedication and professionalism.
Making the letting process simple and stress-free is always our goal, so it is fantastic to know we met your expectations from the viewing stage to signing the tenancy agreement. If you need assistance in the future or have any questions about your rental, please do not hesitate to contact the team. Happy New Year, from Dawn
★★★★★ 1/5
GoogleI contacted this estate agent to discuss selling my property and initially spoke to someone who assured me they would confirm an appointment soon. However, I never received any confirmation. I followed up several times, leaving multiple messages for the sales department, but no one responded.
Frustrated, I called again and asked to speak with the branch manager. The person who answered couldn’t be bothered to check if the manager was available and showed no interest in helping. The lack of professionalism and basic communication is appalling.
I am genuinely surprised by the number of 5-star reviews this estate agent has, as my experience has been nothing but disappointing. Poor communication and a complete disregard for customer service make it hard to recommend them.
A · 15 October 2025 · Country Properties Hatfield
Agent replied · 5 December 2024
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused you. Providing exceptional customer service is at the heart of what we do, and it’s disappointing to learn that we fell short in this instance.
We appreciate you bringing this to our attention, as it allows us to improve our processes. It’s possible that your initial calls were handled by our out-of-office service, which might explain the confusion regarding the availability of our branch manager. However, this does not excuse the lack of follow-up and communication you experienced.
21/01/26 Glad to say we maganged to speak with our client and we have succesfully completed a sale on their property.
We would love the opportunity to make this right. Please feel free to contact our office directly and ask for Peter Heath, our Sales Manager, who will personally assist you with your enquiry. Peter is committed to ensuring all our clients receive the highest level of service and will be happy to address any concerns you may have. Kind Regards, Dawn, Office Manager
★★★★★ 5/5
GoogleAlways reachable and helped us to get the issues fixed. During our 3 years of tenure we never had issues with country properties
Ravi · 15 October 2025 · Country Properties Hatfield
Agent replied · 19 October 2024
Thank you very much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you found us always reachable and helpful during your 3-year tenancy. Providing a smooth and issue-free experience for our clients is at the heart of everything we do, and it is wonderful to know we met your expectations.
Should you ever need assistance again in the future, we would love to help you. Take care, Dawn and the team
★★★★★ 5/5
GooglePeter and the team made the process of moving in fantastic from start to finish.
Good communication and a personable service. Would recommend.
Robert · 15 October 2025 · Country Properties Hatfield
Agent replied · 5 March 2025
Thank you for your kind words and five-star review. We are so pleased to hear that you had a fantastic experience with us. Providing clear communication and a personable service is always our goal, so it is wonderful to know we met your expectations. Wishing you all the best in your new home, and if you ever need anything in the future, we would be more than happy to help.
★★★★★ 5/5
GoogleBrilliant service when selling and buying with country properties. The team were great, organised and always available to help. The process was seamless, start from finish, the team also solved and helped us with a few bumps in the road with solicitors.
As everyone knows, house moving is very stressful and country properties were great at assisting throughout the process. I would highly recommend to anyone who is looking to sell/buy locally.
Ross · 11 October 2025 · Country Properties Ampthill
★★★★★ 5/5
GoogleWe could not fault Steph and the team at Country Properties Shefford. From first viewing of our property till completion, we were supported continuously. Buying your first property is one of the most stressful things, yet no query was too much for Steph and the team. We feel that they went way above and beyond to support us and help us get our sale over the finish line. We are so grateful to Steph and all the Shefford Country Properties team!!
Chloe · 10 October 2025 · Country Properties Shefford
★★★★★ 5/5
GoogleMy mother recently purchased a house through Country Properties in Shefford. This is the second time in just over two years that we have used this branch after my own purchase in 2023. The level of consistency in their customer care service is second to none.
This time Steph was our point of contact and she and her team have been brilliant to deal with from the first viewing right untill hand over of the keys.
The goal was to move my mother closer to my family and I and with country properties help we managed to find a house on the same estate as ourselves.
We couldn’t recommend the Shefford branch enough whether you’re buying or selling a property.
Thanks again Steph, Jamie and team for making our family happy for the second time in as many years
Jason · 10 October 2025 · Country Properties Shefford
Agent replied · 27 October 2023
Amazing review, thank you Jason! Fantastic to hear your sale went through successfully with the team keeping you informed every step of the way.
★★★★★ 5/5
GoogleCountry Properties, in particular Phil went above and beyond to make our sale happen and ensure the chain was kept intact and moving forward despite the hurdles and there were MANY along the way. Thx again Phil & Team
Dale · 10 October 2025 · Country Properties Flitwick
Agent replied · 24 October 2024
Dear Dale, thank you so much for your glowing review and the five-star rating! We're thrilled to have assisted you through the complexities of your sale and related purchase. Your shoutout to Phil and our team is greatly appreciated, overcoming hurdles is part of our commitment to excellent service. We're here for you anytime you need us in the future.
★★★★★ 5/5
GoogleI would just like to thank Duane and his great team for all their help, they worked persistently and professionally throughout the whole process, and went above and beyond my expectations.
I was kept up to date every step of way.
I couldn’t have asked for more.
I was also pleased that you are open 7 days a week, when others aren’t!
Thanks again.
Hazel · 10 October 2025 · Country Properties Flitwick
Agent replied · 8 October 2025
Dear Hazel, We're thrilled to hear about your positive experience with Duane and our team. Your recognition of our dedication and seven-day service means a lot to us. Thank you for choosing us and for your lovely review. We're always here to help! Best wishes, the Flitwick team.
★★★★★ 5/5
GoogleCountry Properties were absolutely amazing throughout my first house buying process. Phil really went above and beyond for me in many ways, and it really felt like he was on my team! Additionally, he was always really easy to contact over the phone and by email, and always followed through promptly on everything he said he was going to do. It was a really tough process, but it would have been a whole lot tougher without phil! Many thanks to phil and the team at Country Properties, keep up the great work!!
Jack · 10 October 2025 · Country Properties Flitwick
Agent replied · 8 October 2025
We're thrilled to hear about your positive experience Jack, it has been a real pleasure to help you with your first step onto the property ladder. We're here to help should you need us in the future! Wishing you all the very best in your new home, Phil and the Flitwick team.
★★★★★ 5/5
GoogleCountry properties have been amazing!! Phil and the team have been guiding us through buying our first home, they have been very responsive, always getting back to us when they say they will and always answering the phone. Phil has been so kind and patient with us, explaining any jargun and parts of the process that we didn’t understand. We couldn’t have done it without them, cannot recommend highly enough!
Robbyn · 10 October 2025 · Country Properties Flitwick
Agent replied · 29 July 2025
Dear Robbyn, thank you sincerely for your glowing review! We're thrilled to have been part of your journey to homeownership. Phil and the team pride themselves on providing clarity and support throughout the process. Your high recommendation means the world to us, and we're always here should you need any further assistance. Wishing you all the best in your new home, the Flitwick team.
★★★★★ 5/5
GoogleI cannot express how wonderful the team at Country Properties, Flitwick, have been. It was a very anxious stressful, long and drawn out house sell and purchase (mainly caused by a very obstinate and controlling solicitor at the start of the chain, who is clearly in the wrong job!) However the delightful team at CP did their utmost to move things along, were the most helpful souls when i needed them, nothing was too much trouble and they went above and beyond to make things happen. We laughed and we cried. I am now happily in my new home thanks to Duane, Phil, Steve, Christine, Sue, Cath and the fabulous Jackie, plus all the others who I'm sure helped in some way for me. I'm going to miss you guys! Thank you for being my guardian angels.
Julie · 10 October 2025 · Country Properties Flitwick
Agent replied · 19 July 2025
Dear Julie, We are incredibly touched by your kind words and grateful for the opportunity to guide you through this journey. Our team at Country Properties Flitwick always strives to provide exceptional service, even in challenging circumstances, and it's immensely rewarding to know we've made such a positive difference. Enjoy your new home, and remember, we're always here if you need us.
★★★★★ 1/5
GoogleWe had an extremely disappointing and frustrating experience renting through Country Properties. The house we rented was in an unacceptable condition, it was full of mould, which posed serious health concerns and made living there deeply unpleasant. Despite raising these issues, no real help or support was offered. We spent a significant amount of our own money trying to make the place liveable, which should never have been necessary in a properly maintained rental property.
What made the situation worse was the attitude of some of the staff. We were met with condescension and rudeness when we sought assistance. We eventually refused to deal with certain individuals due to their dismissive and unhelpful manner.
This experience has left us deeply disappointed with how little regard was shown for our wellbeing as tenants. We would not recommend renting through Country Properties based on how we were treated.
Emma · 10 October 2025 · Country Properties Flitwick
Agent replied · 16 July 2025
Dear Emma, we are truly sorry to hear that you feel dissatisfied with your experience renting through Country Properties. We do take the welfare of our tenants, as well as the maintenance of our clients’ properties, very seriously. Having commissioned an independent specialist survey of the property, it was confirmed that no damp was present, but a build-up of condensation had occurred. Recommendations were made to prevent the problem, and modifications were also made to the property to further reduce condensation, so we are disappointed that you feel that no help or support was offered. All feedback is invaluable to us, so please do contact us directly if you still have concerns. Best regards, CPs Lettings team.
★★★★★ 5/5
GoogleIf I could give 6 stars I would .
Phil and Duane were always available for me and communication was 1st class (including the banter which I loved to ease the stress)
My move day was awful, full of complications and stress, but they kept me calm and helped solve a big problem for me .
Couldn’t have done it without them.
Can’t thank them enough .
Jane · 10 October 2025 · Country Properties Flitwick
Agent replied · 4 July 2025
Thanks so much for your review Jane, we'll take the 6 stars with pleasure! We hope that after your stressful moving day you're now happily settling into your new home. Wishing you all the very best, the Flitwick team.
★★★★★ 5/5
GooglePhil and the team were fantastic when buying our new property in Flitwick. Easy to get hold of and good at pushing things through, even on the sale of our property in a different area! Phil was friendly and gave regular updates. It will not be for a long time but if/when it comes to selling our house I will definitely use Country Properties again.
Izzie · 10 October 2025 · Country Properties Flitwick
Agent replied · 7 June 2025
Dear Izzie, thanks so much for taking the time to write a review of our service, it really does mean a lot to us! We're so glad that Phil and the Flitwick team helped to make your home move such a positive experience. Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleThis was the second time we have used Country Properties to sell and it was 5* all round. Selling a house is always a stressful process but Phil kept us updated throughout and was always available if we had any worries or queries. We wouldn't hesitate to recommend Country Properties (and especially Phil) in the future.
Rebecca · 10 October 2025 · Country Properties Flitwick
Agent replied · 5 April 2025
Thank you so much for your glowing review Rebecca, and for choosing Country Properties again! We're thrilled to hear about your positive experience with Phil and the team. Your recommendation is the highest compliment we can receive. We hope to have the opportunity to assist you again when you're ready for your next move ;)
★★★★★ 5/5
GoogleCan’t praise them enough. I purchased a house through them 30+ years ago and came very close to repeating that experience recently. Fiona was great - a lovely lady, knowledgeable and accommodating during our viewings. Would absolutely work with them again - although I hope I won’t need to for a few years!
Bridgette · 10 October 2025 · Country Properties Royston
Agent replied · 29 October 2025
Dear Bridgette, thank you for leaving such a glowing review for our Royston team but particularly Fiona. It has been an absolute pleasure dealing with you!
★★★★★ 5/5
GoogleI can recommend Coutry Properties in Biggelswade Laura & Urma and all the team were so patient and helpful during our sale ..we tried the rest and found the best with Coutry Properties 😁 …
Veronica · 4 October 2025 · Country Properties Biggleswade
Agent replied · 14 October 2025
Dear Veronica, thank you for your glowing review and for trusting Country Properties with your sale. Wishing you all the best for your next chapter!
★★★★★ 5/5
GoogleThe team here are absolutely amazing we completed our sale/purchase last month and I can’t thank them enough for all the help & support through the whole process. The communication was always there from the first day we met right through to the last highly recommend Phil & the team. Thank you all
Claire · 1 October 2025 · Country Properties Flitwick
Agent replied · 8 October 2025
Dear Claire, we're thrilled to have been part of your journey and grateful for your glowing review. It's always our aim to provide seamless communication and support throughout the sales process. A heartfelt thank you for recommending us. Wishing you every happiness in your new home, Phil & the Flitwick team.
★★★★★ 5/5
GoogleI was renting my place out and went around the agencies , they were all too expensive, it would work out two months of my receiving rent which wasn’t fair!
Went to Simon and the gave me a very competitive rate which was incl vat still less than a month’s rent. Paul found me a great tenant after 10 days waiting which is really quick. I was even away when it happened and this guys handled everything in my absence .
Thank you for everything .
Milad · 28 September 2025 · Country Properties Letchworth Garden City
Agent replied · 13 October 2025
Thank you for your kind words Milad. We hope to see you again soon.
★★★★★ 5/5
GoogleCountry Properties in Letchworth were amazing in helping me to find another tenant for my rental property. They really are a one-stop-shop for all things. What was impressive was their filtering process in selecting suitable prospective tenants and their fast response and attention to detail impressive.
Dont hesitate to use this company!
Philip · 28 September 2025 · Country Properties Letchworth Garden City
Agent replied · 13 October 2025
Many thanks Philip.
★★★★★ 5/5
GoogleVery professional to deal with and always well informed about what was going on - not just my sale but the whole chain
Jenny · 24 September 2025 · Country Properties Shefford
Agent replied · 26 November 2025
Thanks Jenny for taking the time to write us a review
★★★★★ 5/5
GoogleI cannot speak highly enough of Country Properties Flitwick for my house sale. From the process of valuation, to viewings, right the way through to completion, they have been fantastic and all communications have been excellent. Many thanks to Duane and the team.
George · 24 September 2025 · Country Properties Flitwick
Agent replied · 8 October 2025
Dear George, we're absolutely thrilled to hear about your positive experience with us at Country Properties, Flitwick. Thank you for entrusting Duane and our team with your house sale and for highlighting our communication efforts. Your feedback is greatly appreciated, and we hope to have the opportunity of assisting you again in the future. All the best, the Flitwick team.
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