Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
View AgentsKirsty Reed at Charters
Kirsty manages a rental property for me and I have found her service very efficient and effective. She has a very pleasant manner and is charming to deal with.
Kevin Stillwell
Kevin · 27 May 2016 · Charters | Head Office
Agent replied · 2 June 2016
Thank you Kevin for endorsing Kirsty and the Property Management team here at Charters, for both efficiently and effectively managing your rental property.
Hopefully by sharing your experiences with other potential and local landlords we can further demonstrate our positive differences to others.
Thanks
★★★★★ 5/5
View AgentsVery efficient service
Steph has worked very efficiently to ensure my property has been advertised quickly, supported with a brochure that I feel really shows my home off! Thank you.
Fiona · 26 May 2016 · Charters Farnham
Agent replied · 2 June 2016
Hello Fiona and thank you for complimenting Stephanie on her efficiency at getting your home to market and 'showing it off'.
Good Luck with the next phase - you have the right team behind you!
★★★★★ 5/5
View AgentsSuperb level of customer care.
This was our first time venturing into the rental market. Tracey added a real personal touch throughout the rental process allaying any anxieties and kept us up to date with all the information we needed. She was an outstanding point of contact throughout the year. Well done and a very big thank you.
Gwyn and Anne Evans
Gwynfor · 25 May 2016 · Charters | Head Office
Agent replied · 26 May 2016
Gwyn and Anne, thank you both very much for your lovely review of your recent experience with Charters and in particularly with Tracey.
Naturally we are so delighted that your first venture into the world of lettings has been so good. Good luck in your new home.
★★★★★ 5/5
View AgentsLeanne has been brilliant throughout our purchase. She worked really hard to keep us all informed and to get us to exchange. Her professionalism and calm and effective manner kept everyone on board. I cannot thank her enough and would not hesitate to recommend her and the team at Charters to other buyers/sellers. Nony must also be thanked, as without her negotiation we would not have even seen the house!
Thank you.
Katie · 25 May 2016 · Charters Winchester
Agent replied · 26 May 2016
Katie, many thanks for recognising the efforts demonstrated by Leanne and Nony and the wider Charters team and for your open recommendation to others.
Enjoy your new home.
With thanks.
★★★★★ 5/5
View AgentsOutstanding customer experience!
We have been seriously impressed with Tracey's approach to customer care - always courteous and friendly, whilst managing to provide everything we need very promptly and efficiently! It's a pleasure to work with Tracey and she represents everything that is great about Charters.
Richard · 25 May 2016 · Charters | Head Office
Agent replied · 25 May 2016
Richard & Sue, thanks so much for your wonderful words and for singling out Tracey for her customer care.
Delighted that you have so enjoyed your recent experience.
Thanks again.
★★★★★ 5/5
View AgentsHardest working agent I know
Nony will do everything she can to find you your perfect property. From working all hours, every day of the week it seems (emails picked up and sent on weekends and in the early hours), she is always a delight to chat to (cheerful and energetic), and a pleasure to work with (proactive and professional). Thank you for all your hard work in trying to find us a home!
Nicola · 24 May 2016 · Charters Winchester
Agent replied · 25 May 2016
Nicola, Nony's unrelenting drive is greatly captured in your much appreciated review. Hard work can be enjoyable too and her results and your kind endorsement confirm that.
Thanks so much for sharing.
★★★★★ 5/5
View AgentsNony Kerr-Smiley
The support of the Charters team and their continued enthusiasm was much appreciated. Twice I had buyers pull out and on both occasions the team worked very quickly and efficiently to find me another buyer in double-quick time! Leanne was great in keeping me informed as to the progress of both my sale and purchase. I would be very happy to recommend Charters as an estate agent for sellers.
Eilidh · 24 May 2016 · Charters Winchester
Agent replied · 25 May 2016
Eilidh, great to hear that Nony and the Charters team came through for you, time and time again, demonstrating that it is not over, until it is over!
Perseverance does indeed pay off and we are most delighted for you.
Thanks again.
★★★★★ 5/5
View AgentsNony at Charters
We sold our house through Charters and would do so again. They have been impressive in all aspects of their work; buying, selling and sale progression. Their recommendations for associated professionals such as solicitors and surveyors has been invaluable. Nony in particular has been wonderful. She is professional and has always acted in each parties best interests with real drive and energy. Nony was the key reason we chose Charters, we worked with Nony before and know her complete dedication to the job. She has an unfailing ability to make things happen and secure the right sale for all parties. She encourages the right choices and matches buyers with sellers. This means that in a highly charged market she supports and navigates everyone through and ensures the sale stays solid.
Nicola · 23 May 2016 · Charters Winchester
Agent replied · 25 May 2016
Nicola, we are most grateful of your fantastic 5STAR review of your Charters experience, bolstered by the returning relationship clearly forged with Nony.
We hope to see you again soon :)
★★★★★ 5/5
View AgentsI would recommend Sam to anyone looking for a property
We used Sam in our search for a property. He was excellent. He was pro active, helpful, honest, has a very sound knowledge of the area, and is a genuinely nice guy to deal with.
David · 21 May 2016 · Charters Alresford
Agent replied · 25 May 2016
David, many thanks for recognising Sams efforts and skills.
Many thanks.
★★★★★ 5/5
View AgentsExcellent, efficient and friendly service
Jo has handled the production of our brochure and details in both a timely and efficient manner. We have gone from draft to amended and published details in just under 24 hours.
Nicholas · 20 May 2016 · Charters Winchester
Agent replied · 25 May 2016
Nicholas, we really appreciate your very early endorsement. It is great to see that in the early days of the selling process our teams can already demonstrate our efficiency!
Thanks
★★★★★ 5/5
View AgentsAn unusual combination of professionalism charm enthusiasm and dedication to her work.
Leanne when we were selling with all the stress involved brought sunshine to an exasperating chain of transactions and impressed not only us but our purchaser as well . We cannot speak too highly of her.
Roger · 19 May 2016 · Charters Winchester
Agent replied · 25 May 2016
Roger, it is great to hear that Leanne literally shone through for you.
Thank you for your kind words.
★★★★★ 5/5
View AgentsGreat communication, listens and understands needs
Great experience with Justin, someone who was intent on helping us find the right house and never pressured us. Always demonstrated the right approach showing houses and listened to our needs. My only regret is that we bought a house in the end that wasn't listed with Charters!
Anonymous · 19 May 2016 · Charters Alton
Agent replied · 25 May 2016
Thank you for taking the trouble to endorse Justin and Charters Alton even though ultimately the dream house was listed elsewhere. Very pleased to hear that our efforts are so appreciated.
Many thanks.
★★★★★ 5/5
View AgentsAdel is always friendly, efficient, thorough and responsive.
This was our first time renting in the UK and Adel eased us through the process with efficiency. She is always very quick to respond to any query, and to drive problems though to resolution.
She's always cheerful, and we felt she did a good job of representing her landlord whilst at the same time showing sympathy for any issues we had.
Lewis · 19 May 2016 · Charters | Head Office
Agent replied · 24 May 2016
Thank you Lewis for sharing your first experience of renting in the UK.
We are delighted that Adel and Charters have together made your experience a good one.
Enjoy your new home and do not hesitate to get in touch if we can assist further.
Many thanks.
★★★★★ 5/5
View AgentsAssiduous, informative & courteous assitance with my search
Although I didn't end up buying through Charters, as it happened, I was impressed with the sales team, namely Robert McLaughlin and Nony Kerr=Smiley.
Jonathan · 18 May 2016 · Charters Winchester
Agent replied · 19 May 2016
Jonathan, thank you. It is wonderful to gain honest feedback from someone who experienced customer service and appreciated it, whilst having bought ultimately via a competitor due to the dream house being elsewhere!
Thanks
★★★★★ 5/5
View AgentsDynamic, Proactive and Insightful
Nony is responsive, thoughtful and full of enthusiasm. Her property suggestions were always relevant and considered. She was easy and a pleasure to work with in our property search. She is dynamic, proactive and insightful which are invaluable qualities in a stressful period in one's life. If you are looking to buy in Winchester, you need to speak to Nony.
TB · 17 May 2016 · Charters Winchester
Agent replied · 19 May 2016
TB, many thanks for your 5STAR review of Nony and the Winchester Charters team.
Wonderful highlights, thank you.
★★★★★ 5/5
View AgentsIn safe hands
I have dealt with many letting agents over the years and without doubt have found Lisa to be head and shoulders above the others. Her unfailingly courteous and professional manner coupled with an in-depth knowledge of letting property has given me every confidence when dealing with her. She has offered extremely good advice that resulted in tenants being secured very quickly and saving me money in the process. I'd have no hesitation recommending Lisa.
Robert · 17 May 2016 · Charters | Head Office
Agent replied · 18 May 2016
Robert. Thank you for your lovely review highlighting both Lisa's efficient service and the impact this had on saving you money as a Landlord.
Many thanks
★★★★★ 5/5
View AgentsThoroughly professional
Lisa is knowledgeable, efficient, pragmatic and professional. Over and above that she is a pleasure to deal with. We would happily recommend Lisa.
Kathryn · 13 May 2016 · Charters | Head Office
Agent replied · 16 May 2016
Hi Kathryn and THANK YOU for your kind words and recommendation of Lisa.
Many thanks
★★★★★ 5/5
View AgentsFantastic, personable and professional
Samantha was fantastic when we were having trouble finding an appropriate mortgage. She kept us calm, was always professional, kept us up to date but most of all went the extra mile. We will now always turn to Samamta for any financial advice we may need. We can't recommend her enough!
Clare · 13 May 2016 · Charters Farnham
Agent replied · 16 May 2016
Hello Clare. We are delighted to hear that your financial needs are firmly secured to Samantha in the future. Very pleased also to read your comments and learn that your experience was 'fantastic'.
Thank You.
★★★★★ 5/5
View AgentsInstills confidence through his personable manner and attention to needs
Johnny is our favourite Charters agent and was involved in selling our house before he moved to Farnham. We were very sorry when he was no longer involved.
He has a very relaxed and easy manner, backed by empathy to a persons requirements, and excellent selling skills. He will have a very successful career..
My wife echoes these views.
Roger · 12 May 2016 · Charters Farnham
Agent replied · 16 May 2016
Roger, our thanks to you and your wife for this charming review of Jonny who recently moved offices from Alton to Farnham.
It seems Alton's loss is Farnham's gain - but fortunately Jonny is still very much team Charters...
Many thanks.
★★★★★ 5/5
View AgentsFantastic Service
Lisa has been very helpful since the start of our rental and getting the ball rolling. I have used a few letting agents but none have been as professional and helpful as Lisa at charters. We have now been in our lovely house for nearly two months. All issues are dealt with in a timely manner which is fantastic. Thank you so much for everything!
Samantha · 12 May 2016 · Charters | Head Office
Agent replied · 16 May 2016
Good Morning Samantha.Thank you for your kind review and comparison to previous experiences with others in the industry. We are delighted that you felt Lisa demonstrated a more professional approach. Enjoy your new home and do not hesitate to get in contact if we can help in any other way...
Thanks again.
★★★★★ 5/5
View AgentsMarketing the Laurels.
Mike and his staff were always very helpful, efficient and professional. He leads a good team well and we will return to Charters when the time comes.
Richard · 9 May 2016 · Charters Alton
Agent replied · 11 May 2016
Richard, wonderful to hear your positivity and we look froward to your returning business, one day soon...
Thanks you
★★★★★ 5/5
View AgentsFantastic service
This is the second time that Charters Winchester have found us an apartment. The staff are friendly and dedicated. Jas and Lily listened carefully to what we wanted and the found the perfect property. Charters would always be my first choice if looking for another property.
Caroline · 8 May 2016 · Charters Winchester
Agent replied · 20 May 2016
Hello Caroline, Thanks for the great review. So pleased to hear that you are a very happy and returning customer! See you again soon...?
Thanks
★★★★★ 5/5
View AgentsReview for Lisa Burdett
Lisa provides everything I expect from a lettings professional. She works hard, is timely , and unnusually in this day and age , is happy to provide a 'view' and a 'recommendation' ...... Well done
Nick Henderson - 6/5/16
Nick · 6 May 2016 · Charters | Head Office
Agent replied · 9 May 2016
Hi Nick. Many thanks for your wonderful and kind endorsement of Lisa's service. We are so pleased that you took the time to share this.
Thank You.
★★★★★ 5/5
View AgentsFantastic
Lisa was very professional at all times and also very patient. Extremely helpful and just fantastic.
Rebecca · 6 May 2016 · Charters | Head Office
Agent replied · 9 May 2016
Hello Rebecca and thank you so very much for highlighting your favourable 5STAR experience with Lisa.
Thanks again
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