5/5
The Trusted AgentProfessional, helpful, friendly, lovely to work with, great communication, dedicated, honest
Rating only, no written review.
Trusted Agent profile · Hampshire and Surrey
Verified
Charters estate agents in Winchester, Farnham, Chandlers Ford and 2 more
★★★★★
4,149 reviews across 6 offices and 4 platforms
Charters has six offices, in Winchester, Farnham, Chandlers Ford (two offices), Alton and Alresford (Hampshire and Surrey). Together they have 4,149 reviews on four platforms, rated 4.9 out of 5 overall.
1,304
Reviews on Google
All 6 offices
8
Reviews on Facebook
All 6 offices
950
Reviews on The Trusted Agent
All 6 offices
1,887
Reviews on Trustpilot
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers263 reviews
Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ...Read all 263 from sellers
Buyers382 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 382 from buyers
Landlords56 reviews
Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ...Read all 56 from landlords
Tenants100 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 100 from tenants
Our offices
Charters's six offices, most reviewed first. Each has its own page.
- Charters Winchester2 Jewry Street, SO23 8RZ2,873 reviews · 495 on Google (4.8)123 in the last 90 days
- Charters Farnham40 Downing Street, GU9 7PH333 reviews · 235 on Google (4.9)7 in the last 90 days
- Charters Chandlers Ford (13 Oakmount Road)13 Oakmount Road, SO53 2LG331 reviews · 298 on Google (4.6)19 in the last 90 days
- Charters AltonJulius Caesar House, 66 High Street, GU34 1ET318 reviews · 200 on Google (4.9)1 in the last 90 days
- Charters AlresfordThe Old Post Office, 17 West Street, SO24 9AB174 reviews · 76 on Google (4.8)0 in the last 90 days
- Charters | Head Office13 Oakmount Road, SO53 2LG121 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Charters office
Newest first, from every platform, with the office each review is about. First names only.
The Trusted Agent5/5
The Trusted AgentAdel made the process of renting my property easy and stress free, always sending quick, polite and 'to the point' messages. Adel remembers everything and is swift and efficient at replying. A breath of fresh air for my first time renting a property.
Agent replied · 8 August 2016
Joclyn, thanks so much for your 5STAR review. We are delighted that your first time renting has been such a pleasant one! Thanks again...
5/5
The Trusted AgentMove into new letting
My family and I have just moved home into a new letting managed by Charters Winchester. Having moved into our last home with another letting agency, it became immediately apparent how professional Charters are when compared to others. Having viewed and selected a property to let, Hanna managed the credit checking process, viewing and signing of the Tenancy Agreement, receipt of deposit and rent payments and general queries my wife and I had. Overall we were both extremely happy with the service that Hanna delivered. She was very helpful, enthusiastic and positive throughout and we are very grateful to her and the Property Management Team.
Agent replied · 8 August 2016
Fantastic and insightful review - thank you Iain. Wonderful to hear that we were able to demonstrate the Charters difference so quickly and in contrast to other agents - thanks again...
5/5
The Trusted AgentNew Tenant
Hanna handled the hand over at the start of our tenancy and we found her to be extremely professional, helpful and friendly. Hanna has helped make our move in as simple as possible and when there was a small issue discovered when the central heating was restarted she was able to get engineers on site the same day and the issue was swiftly resolved.
Agent replied · 5 August 2016
Jack this is great news and thank you so much for reviewing Hanna with 5STARS! Many thanks
5/5
The Trusted AgentI would recommend Simon without hesitation
Simon acted as mortgage adviser for our property purchase and has been simply fantastic. We had some difficulties with a lender and he worked extremely hard at chasing them on our behalf, whilst keeping us up to date throughout. Very friendly, professional and easy to work with, I would strongly recommend him.
Agent replied · 9 August 2016
TH, thanks so much for sharing your Financial Services review following your experience with Simon at Charters Winchester. It highlights how important it is for good estate agents to be on the High Street offering a range of services for the customer! Thanks for the 5STARS!!
5/5
The Trusted AgentAbsolute pleasure to work with Adel
Adel has provided an extremely pro-active and customer focused service to us whilst our property has been rented via Charters. I cannot recommend Adel highly enough for her can do approach and extremely pleasant manner.
Agent replied · 3 August 2016
Guy, thank you for your wonderful endorsement of Adel at our Charters Property Management in Head office. Many thanks for sharing and for your 5STARS!
5/5
The Trusted AgentVery professional, knowledgeable & patient.
Sacha has been great at keeping us informed of all the properties that matched our requirements & budget. This has been crucial in this buoyant market where houses sell quickly, especially as we live remote from the area near Oxford. Personally we'd like to thank her for her patience and persistence as we search for our new home. Many thanks Sacha!!
Agent replied · 3 August 2016
Emma, thank you kindly for recognising the attention, patience and persistence of Sacha at Charters in Alton with your 5STAR review. Many thanks
5/5
The Trusted Agenti found JO, VERY HELPFUL AND BUBBLY
Rating only, no written review.
5/5
The Trusted AgentProfessional & friendly service
Adel has been charming to deal with, exceptionally efficient and wonderfully professional. I have no hesitation in recommending Adel or Charters Estate Agents.
Agent replied · 1 August 2016
Clare, many thanks for this wonderful review of Adel and the Charters team, together with your 5STARS and open recommendation to others! Many thanks.
5/5
The Trusted AgentVery efficient and friendly service
I am new to the concept of renting. Having sold my home I needed to find a rental property in a very short time. The team at Charters were excellent. Adel was very helpful and friendly throughout the process which was dealt with very efficiently. Many thanks. Highly recommended.
Agent replied · 1 August 2016
Thanks Stephen for your positive 5 STAR review of Adel and team Charters! Very much appreciated. Thank you.
5/5
The Trusted AgentFantastic service
Adel was a fantastic support when we rented out our house. She kept me informed at all times and always replied promptly to any questions and queries. She was incredibly helpful and always had a cheerful manner.
Agent replied · 1 August 2016
Thank you Lu for highlighting the 'fantastic support' provided by Adel during your recent rental process. Thanks so much.
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentA first class service in every respect
Leanne was brilliant and coordinated every aspect of my purchase. She made sure that I was kept informed at every stage. It turned out to be an effortless process and I was delighted with the service which Charters provided.
Agent replied · 29 July 2016
Jennifer, thank you so much for your kind words. We are naturally most delighted that you found the process effortless, thanks largely to Leanne and the Charters Winchester team.
5/5
The Trusted AgentNony - as good as it gets!
Nony is a pretty special Estate Agent...but you don't need me to tell you that. Nony is a proper over-achiever....in a good way! Whatever you are paying her, it's not enough....but I don't think she would actually care because she is truly passionate about her work and it's a joy to behold.
Agent replied · 29 July 2016
Ha! Great review Simone - yes Nony is special and both she and we know that! As you say though, her passion is unrelenting and she gets the job done with complete customer satisfaction. Thanks so much.
5/5
The Trusted AgentExcellent service. Highly recommend.
We couldn't be happier with the service provided by Leanne. She went above and beyond in assisting with our house purchase. She kept the process on track and the reason we've reached completion in a timely manner is solely down to her. Without her hard work the process would have been extended by weeks. We can't thank Leanne enough for her diligence and professionalism.
Agent replied · 28 July 2016
Frederick, thank you so much for your 5STAR review of Leanne and our team in Winchester. We are delighted that you have valued her attention and support and will gladly share your sentiments. Thank you.
5/5
The Trusted AgentEfficient and happy to help
Stephanie was very quick to reply to all our emails and calls when needed. She always answered our questions as straight as she could and where not known would revert back to us. it was a pleasure having her working on our house sale.
Agent replied · 26 July 2016
Iain, many thanks for your 5STAR review of Stephanie's customer service in bringing you to market. It is really great to hear that every member of our team impresses at the key stages of a clients desire to move home. Many thanks for sharing and good luck with the move.
5/5
The Trusted AgentDiligent, genuine, positive, hardworking
Sarah has an amazing quality of making you feel that your property search is her personal mission to help take the strain out of the process and find you your dream home. She is bright, positive and always has time to speak..and remembers who you are and your searches. A rare gift. Charters are very lucky to have Sarah as a valuable member of their team
Agent replied · 25 July 2016
Torquil & Jennifer - WOW - lovely review, thank you for taking the time and trouble to provide feedback on your experiences with Sarah and the Charters team in Alton. Thank you so much...
5/5
The Trusted AgentHighly Professional and Personal Service
Robert McLaughlin has an excellent knowledge and understanding of the Winchester housing market and also of Winchester and its surrounding area more generally. He is a very competent and dedicated professional. Robert takes time to explore and evaluate the buyer's key issues which is invaluable in property transactions and making them happen. His approach is highly professional but friendly. Robert thinks "outside the box" so that no possible purchases are overlooked and has a refreshing "can do" approach. Highly recommended.
Agent replied · 25 July 2016
Angela, many thanks indeed for your observations and kind review of Robert's knowledge and expertise shown at Charters in Winchester. Glad to have been of service...
5/5
The Trusted AgentAMAZING CUSTOMER SERVICE!
Getting my rental flat prepared for remarking following refurbishments between tenants and reducing any void period and any unwanted cost was made far easier thanks to the personal attention by Jo and the wider team at Charters in Winchester. Our flat has been managed by Charters for many years now and every time they impress us with their combined efficiency and professionalism. Thanks AGAIN to you all - an amazing team!
Agent replied · 25 July 2016
Thanks Janet for your wonderful feedback. It is great to hear from a Landlord perspective that our attention to detail can save you time and money in the void periods between tenants! Thanks for sharing and for your recommendation to others...
5/5
The Trusted AgentCharters is exactly what an agency should be. Proactive, professional and experts in their field.
I would recommend Charters to anyone wishing to buy, sell, rent or let. They have a culture throughout the company of being proactive, and a professional drive to get the job done. Adam O'Brien, Metis Homes
Agent replied · 25 July 2016
Adam, thank you for your kind endorsement of Rob and his Land & New Homes team. Working with property developers is something we do with real passion, backed up by fantastic support provided by our branch teams. Thank you for working with us on this most recent and very enjoyable project and we hope there will be many more opportunities to come...
5/5
The Trusted AgentRating only, no written review.
5/5
The Trusted AgentSuch a helpful lady!
I have to highly recommend Sacha. She really goes out of her way to find you the right property. She is very friendly and easy to talk to & has been the only agent to patiently go through all the properties with me. She also calls regularly with price updates and keeps me informed of anything new coming onto the market. I have to give her top marks for the effort she puts in !
Agent replied · 22 July 2016
Excellent Juliet, many thanks for your great acknowledgement of Sacha and her efforts in assisting you with your home search. 5STARS greatly appreciated. Thank you
5/5
The Trusted AgentAdél Virágh-Zsupán
Adel handled the recent re-letting of my property and I found her to be very efficient, friendly and polite. Based on my experience I would have no hesitation in recommending Charters to family, friends and colleagues.
Agent replied · 21 July 2016
Trish, thank you so much for your kind words and 5STAR review of Adel and the Charters teams. Many thanks also for the recommendations... Much appreciated.
5/5
The Trusted AgentGreat service - very understanding of our requirements
Jonny has been the best estate agent that we have dealt with so far in our house search. He has been the only one who has genuinely listened and understood our requirements - putting forward houses of the right character, size and location (many others seem to keep sending houses in other towns etc, despite us saying we were very particular!). My husband I have felt like we have been kept up to speed with the progress of offers etc and been informed about new houses that meet our requirements ahead of them going on Rightmove. I would recommend Charters Farnham (especially Jonny) and look forward to the next houses we get shown! Thank you Jonny
Agent replied · 21 July 2016
Hello Ruth and thank you so much for the positive feedback on both Jonny and the team at Charters in Farnham, following the customer service demonstrated in the early search of your new home... Thanks again.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Charters
Which Charters office has the most reviews?
Winchester has the most, with 2,873 reviews rated 4.9 out of 5, followed by Farnham with 333.
Where are the Charters offices?
The six Charters offices, by town:
- | Head Office: 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
- Alresford: The Old Post Office, 17 West Street, Alresford, Hampshire, SO24 9AB
- Alton: Julius Caesar House, 66 High Street, Alton, Hampshire, GU34 1ET
- Chandlers Ford (13 Oakmount Road): 13 Oakmount Road, Chandlers Ford, Hampshire, SO53 2LG
- Farnham: 40 Downing Street, Farnham, Surrey, GU9 7PH
- Winchester: 2 Jewry Street, Winchester, Hampshire, SO23 8RZ
What do sellers say about Charters?
263 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Gemma made the difference between us selling or not selling our house. Her role as communicator between Solicitors, buyer and seller made the difference to ..."
What do buyers say about Charters?
382 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters?
56 reviews from landlords, rated 5.0 out of 5 on average. For example, Phil wrote: "Charters Lettings and Property Management have just re-let my investment property with such ease and efficiency that I cannot begin to imagine what it must be ..."
What do tenants say about Charters?
100 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent.
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