5/5
Great and amazing. Got us our lovely home.
Agent replied · 17 April 2026
Thank you so much Yuliya, we really appreciate your kind review.

Trusted Agent profile
★★★★★
1,798 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Hampshire, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,798 reviews on four platforms, rated 4.7 out of 5 overall.
1,590
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
128
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Great and amazing. Got us our lovely home.
Thank you so much Yuliya, we really appreciate your kind review.
5/5
We rented a house through them and were very pleased with the service.
Thanks, Jessyka! We’re so pleased you had a great experience. Your 5-star review means a lot. Please don’t hesitate to reach out if you need any further help.
5/5
I would like to thank Charlotte and her team for their attention and care in the details of our rental.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
Being an estate agent myself, I can say I was very impressed with them from the start. Their honest approach to valuing my property and the feedback they provided after viewings was refreshing and they sold my flat at the asking price within a week of marketing! The sale of my property was not straightforward. However, the team were very good at communicating the issues at hand with both myself and my buyer which meant we were all on the same page. This helped a difficult process become a lot less stressful. I cannot thank Anna enough for her hard work during the process. Both Adam & Jordan were also very helpful throughout the process by picking up the file when Anna was off, so I always had someone to speak to. I would highly recommend using Bourne Estate Agents in Cobham to anyone in the area!
Thanks, Connor! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
From start to finish, Bourne have been absolutely outstanding. Securing a rental can be stressful and time-sensitive, but the team made the entire process feel seamless, professional and genuinely supportive. Communication was clear, prompt and proactive at every stage. Nothing was ever too much trouble, and any questions I had were handled with patience and efficiency. What really stood out was their level of care. I never felt like “just another applicant.” They were organised, transparent and incredibly responsive, which made a huge difference during what can often be an anxious process. Their professionalism combined with warmth and approachability is rare, and it’s exactly why they deserve recognition. Thanks to Bourne, I’m now moving into a home I’m genuinely excited about. I can’t recommend them highly enough. They set the standard for what a letting agent should be. I would like to thank Charlotte and Hannah particularly for the exceptional way they handled my rental process. The referencing stage was more complex than usual due to some inconsistencies relating to my previous tenancy, which could easily have made the situation stressful or difficult. However, Charlotte dealt with everything calmly, professionally and with genuine understanding. She communicated clearly throughout, kept me informed at every step and handled the complications with efficiency and discretion. At no point did I feel judged or dismissed. Instead, she was proactive, solution-focused and incredibly supportive, which made a huge difference during what could have been a very tense time. Charlotte and Hannah are both an absolute credit to Bourne. Their professionalism, patience and dedication genuinely stood out, and I’m incredibly grateful for the way they managed everything. They both truly deserves recognition.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
Rating only, no written review.
Thank you for taking the time to leave a 5-star review, Mei.
5/5
Very good estate agents
Thank you for taking the time to leave a 5-star review, Michelle.
5/5
Anna was absolutely outstanding throughout the entire process and I honestly can’t thank her enough. I had a particularly difficult and slow solicitor, which could have made things incredibly stressful, but Anna went above and beyond to make sure I was always kept in the loop. She was proactive, constantly chasing for updates, and really pushed to keep things moving when progress stalled. Her communication was brilliant, regular calls, clear explanations, and she always made time to answer any questions I had, no matter how small. What really stood out was how genuinely caring and supportive she was; it never felt like “just a job.” She was an absolute pleasure to deal with and made a challenging situation so much easier. I wouldn’t hesitate to recommend her to anyone.
Thank you for your 5-star review, Emily! We’re thrilled to hear you had a great experience. If there’s anything else we can do for you, please let us know.
5/5
Rating only, no written review.
Thank you for taking the time to leave a 5-star review, Dan.
5/5
Excellent. Professional. The best in Cobham. Smooth transaction for sale and purchase. Recommend highly. Jordan, Anna, Adam are all brilliant!
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
Excellent experience with Kathryne Hopkins and her colleagues at the Bourne Ash Vale office. Kathryne has been excellent in the process of changing agents for us and setting up a new tenancy agreement, tactfully dealing with our tenant and the former agents. Kathryne really put us at ease during this process. We look forward to working with her going forward.
Thanks, Anne! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
Selling my parents’ home was an emotional process for our family and we’re grateful to Hugo, Gary, Hayden, Jim and Ella for making it a positive experience. The entire team was friendly and collaborative from the get go. We never had to chase for information as they would always keep us updated and respond to any and every query straight away. When the first sale fell through due to the buyer losing their buyer, their reaction was immediate and a second sale was secured very quickly. It genuinely felt like nothing was too much trouble - even on the day of completion, Hugo kindly offered to do the final meter readings for us as we weren’t able to travel to the property. We’ve gone through several estate agents over the years but Bourne’s professionalism really stood out. We would have no hesitation in recommending the team to anyone who is looking to sell in the area - you’ll be in safe hands. Thanks guys!
Thanks, Jo! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
Bourne Estate Agency Ash Vale is truly second to none. From our first viewing through to completion, our property purchase was smooth and stress-free. Hugo and Jim provided outstanding service and support throughout the entire process. I was particularly impressed by the systems Bourne have in place. Hugo managed the viewing and price negotiation efficiently and professionally, showing a natural ability to understand and balance the perspectives of both buyer and seller. He handled the process with confidence and care, making everything feel straightforward and fair. Once the price was agreed, Hugo recommended The Partnership, the legal team who work closely with Bourne Estate Agency, and they were equally excellent, efficient, responsive, and easy to deal with. After our offer was accepted, Jim Norman, Head of Client Management, introduced himself and acted as a vital link between us and the seller, keeping communication clear and progress on track. Overall, the entire experience was seamless. The team were always easy to reach, proactive, and genuinely willing to help whenever needed. I would highly recommend Bourne Estate Agency Ash Vale.
We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
Rating only, no written review.
Thank you for your 5-star review, Ella! If there’s anything else we can do for you, please let us know.
5/5
Elarose has been great from the start with answering all my questions and sorting out my move
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
Ella was great with dealing with my long term rental. Very friendly, super helpful and always keeping me informed about the next step. …
Thank you for taking the time to leave a 5-star review, Will. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
My requirements were a slightly unique set of requirements and needed dealing with within quite a short time limit. My contact at Bourne was brilliantly supportive of my situation and the whole team were fantastic to deal with, for which I am very grateful indeed. ☺️
Thank you for taking the time to leave a 5-star review, Andrew. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
From the second Rebecca walked into our house we knew we had the right agent to sell our home. We'd just closed the door on another prominent 'yellow' brand agent who we'd liked but had disappointed us on the valuation. Rebecca loved the …
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
Great service. Patrick Fijalkowski was our main point of contact throughout our sale and purchase - managed expectations, great communication and made the process now comfortable than it otherwise would be as it can be stressful at times. Thoroughly recommend Bourne.
Thank you for your 5-star review, Sam! We’re thrilled to hear you had a great experience. If there’s anything else we can do for you, please let us know.
5/5
Rating only, no written review.
Thank you for taking the time to leave a 5-star review, Dan.
5/5
Excellent service
Thank you for your 5-star review, Nicola! We’re thrilled to hear you received great service. If there’s anything else we can do for you, please let us know.
5/5
The Farnham office have provided great service for a managed rental. Becky gave reliable guidance upfront and Elarose enthusiasticaly delivered exactly that.
Thanks, Jeff! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
Bourne have been managing our property for a few years now and they have always been amazing. I have absolutely no complaints. As long as they exist in Farnham, I would happily do business with them.
Thank you for taking the time to leave a 5-star review, Gary. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
5/5
Have used Bournes, Farnham since 2011. They have provided a top quality tenant finding service throughout that period. They have also provided invaluable advice regarding the ever changing landlord rules and regulations. All of the staff have consistently provided high quality service, which in itself reflects well on the Directors and managers within the organisation.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bourne Estate Agents has 1,798 reviews across its nine offices, rated 4.7 out of 5 overall: 1,590 on Google, 75 on Facebook, 5 on Yell, 128 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Bourne Estate Agents are counted once, not once per office.
Farnham has the most, with 499 reviews rated 4.7 out of 5, followed by Guildford with 488.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.