Bourne Estate Agents reviews in Farnham

★★★★★ 5/5

Google

We had a fantastic experience with Bourne Estate Agents while securing our flat in central Farnham. From start to finish, the process was smooth, efficient, and far less stressful than we expected. A special thank you to Elarose, who was personable, approachable, and incredibly responsive every step of the way. She kept us informed throughout the entire process, answered all our questions promptly, and made sure everything moved forward without unnecessary delays. Her genuinely friendly attitude made a real difference, and we felt confident that we were in good hands. We would highly recommend Bourne Estate Agents in Farnham to anyone looking for a reliable and supportive team when moving home! Lewis and Owen

Lewis · 13 April 2026

★★★★★ 5/5

Trustpilot

Mark has been a Star from the beginning…

Mark has been a Star from the beginning to the end, assisting, helping and just being there for me. The process was very stressful and I don't think I would be able to go through it without Mark's help. He was professional, kind, helpful and always had time for me. Ido t know how to prise him more! 10 stars from me.

Marlena · 18 August 2026

★★★★★ 5/5

Trustpilot

David Lowther from Bourne Estate Alton

Honestly hands down David Lowther from the Alton branch has restored my faith in human nature .This man has acted so professionally,so kind and so outstanding in helping when issues have occurred within my mum’s property during the selling process .As I don’t live local David kept me informed every step of the way including resolving clearance local workman to fix a leak &flooring along with a gardener the company use.On top of this he liaised constantly between buyer ,seller &solicitor.His work ethic was exceptional .Yesterday we exchanged 😀.Without David this would not of happened.Thank you truly from the bottom of our hearts .

Karen · 12 December 2025

★★★★★ 5/5

Google

Bourne have been incredible from start to finish. As a first time landlord, I felt completely supported throughout and nothing was ever too much trouble. Becky and Elarose went above and beyond, always flexible, responsive and genuinely caring about getting the right fit. They didn’t just find tenants, they found the perfect ones. A seamless, stress free experience and I’d recommend them without hesitation.

Cherry · 10 April 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Having bought my property through Bourne in 2022, I had no hesitation in using them for my house sale 3 years later. The Farnham branch of Bourne have been excellent throughout the process of selling my house. However I'd like to single out Rebecca, who was absolutely fantastic from beginning to end. She kept me updated at every stage, and remained reassuring and calm during a lengthy and sometimes difficult and stressful process. I always felt supported by Rebecca, and always appreciated her being truthful with me. I couldn't have done it without her, and wouldn't hesitate to recommend Rebecca and Bourne to anyone thinking of selling their home in Farnham and surrounding areas.

Sarah · 12 November 2025

★★★★★ 5/5

Trustpilot

The service is excellent

The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.

Yu · 9 April 2026

★★★★★ 5/5

Trustpilot

Caitlin was the best estate agent I…

Caitlin was the best estate agent I have dealt with. From the first viewing to the completion, she was proactive, professional and always kept me in the loop.

Susan · 1 August 2026

★★★★★ 5/5

Google

Recently purchased a home using Bourne and the process was incredibly smooth and transparent. Our agent Patrick was very professional during our viewing appointment and post offer acceptance Patrick ensured both the seller and buyer solicitors were managed well to maintain progress towards completion.

Conor · 2 April 2026

★★★★★ 5/5

Trustpilot

Annabelle Boyson is a Superstar!

Annabelle Boyson from the Alton Office has been absolutely wonderful throughout the whole process. She has been warm, professional, patient and incredibly kind and has genuinely helped support me through what has been a very stressful time.

Louisa · 21 May 2026

★★★★★ 1/5

Trustpilot

multiple fire safety measures not met- had to leave after 4 months

Unfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses.

Alexandra · 10 June 2026

★★★★★ 1/5

Trustpilot

Poor service with Trading Standard violations

So i called this agency like 5 times for 5 diferent properties, none of them were available but the ads says just added, so this is illegal and misleading which violates Trading Standards, its basically phishing with fake adds that are no loger available to get free marketing in a way, so i have submited 3 ads to Trading Standards ombudsman for these misleading posts, and already dicussed with legal advisor who can confirm its against the trading standards and illegal.

Vidokius · 21 May 2026

★★★★★ 5/5

Google

Great service. Patrick Fijalkowski was our main point of contact throughout our sale and purchase - managed expectations, great communication and made the process now comfortable than it otherwise would be as it can be stressful at times. Thoroughly recommend Bourne.

Sam · 16 February 2026

★★★★★ 5/5

Trustpilot

Absolutely first class from start to…

Absolutely first class from start to finish. Charlotte was friendly, super efficient & the whole team are collegiate & work as a team and seem to genuinely like each other - so when a problem appeared at the end with the Govt website they were able to work around it. Really great.

Patrick · 3 November 2025

★★★★★ 5/5

Trustpilot

My second experience working with…

My second experience working with Bourne estate agents on the sale of a property has been as successful as the first. They put a real emphasis on teamwork, are client orientated, efficient and results driven and great people to work with. Bourne uses digital technology but alongside real people who genuinely work together as a team. Great job Adam, Anna and Jordan. Thank you.

Carolina · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent team at the Farnham office

Becky and her team were so helpful whilst letting our house out. As first time landlords, they put us at ease throughout the whole process. Elarose was very friendly, professional and kept us in the loop at all times. Highly highly reccomend

Customer · 28 December 2025

★★★★★ 5/5

Google

Patrick has been excellent through out the whole process of our purchase. We have had a number of issues with sellers whilst dealing with a different estate agent firm. Patrick from Bourne however has always been on top of everything with regular updates and cant thank him enough for all his support. Will certainly be looking to use Bourne and Patrick for any new house purchases in the future and have already recommended him to a number of friends currently considering house moves.

Nick · 15 October 2024

★★★★★ 5/5

Trustpilot

Great staff

Charlotte was amazing at finding us a short term let in a matter of days! She went above and beyond to get us in on time.

Lynsey · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent from first meeting to completion

Gemma, Ayisha and the rest of the team at Bourne Alton were amazing from start to finish. We had some complications with power of attorney and then probate. They kept us informed and up to date right through the process. I’d highly recommend them.

Lee · 29 November 2025

★★★★★ 5/5

Trustpilot

Charlotte Top Class

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.

Lewis · 9 April 2026

★★★★★ 1/5

Trustpilot

Avoid this company.

Attention Foreign Nationals: Avoid This CompanyA year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.This company's behavior reflects sheer greed and unprofessionalism.To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.Best is avoid this company at all costs.

J · 27 August 2024

★★★★★ 5/5

Google

We had a wonderful experience working with Tom Martin at Bourne. The journey to finding our dream home had its challenges, and a few stressful moments. However, throughout it all, Tom remained consistently available, supportive, and understanding of our needs. From the very beginning, Tom was empathetic and relatable, making us feel heard and valued. He took the time to understand exactly what we were looking for in a home and provided valuable guidance at every step. What truly set Tom apart was his unwavering dedication and trustworthiness. He went above and beyond to ensure we had the best possible experience, even during the more stressful periods. In the end, thanks to Tom’s hard work and perseverance, we found our dream home. We couldn't be happier with the outcome and are truly grateful for his exceptional service. We highly recommend Bourne to anyone looking to buy a property. Thank you, Tom for making our home-buying journey successful and for all your hard work.

Angela · 26 July 2024

★★★★★ 1/5

Trustpilot

We have had the unfortunate experience…

We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.

Abi · 12 March 2026

★★★★★ 5/5

Trustpilot

Bourne Estate Agents and Charlotte…

Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.

Glenn · 26 April 2026

★★★★★ 5/5

Google

Elarose was very helpful throughout the letting process and maintained excellent communication at every stage. Arranging a viewing was quick & straightforward.

S · 14 April 2026