Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAbsolutely fantastic service from start to finish. Rebekah and the team at Bourne were professional, responsive, and incredibly efficient throughout the process. They managed to get the property agreed very quickly and kept me informed at every step, cancelling other viewings promptly which made everything feel smooth and stress-free. Communication was excellent and nothing ever felt like too much trouble. I’ve been really happy with how everything has been handled so far and would definitely use Bourne again in the future. Highly recommend!
Elana · 16 January 2026 · Bourne Estate Agents Godalming
Agent replied · 16 April 2026
Thank you so much Elana, we really appreciate your kind review
★★★★★ 5/5
GoogleVery helpful and efficient service.
Neil · 16 January 2026 · Bourne Estate Agents Godalming
Agent replied · 16 April 2026
Thank you for taking the time to leave us a review Neil.
★★★★★ 5/5
GoogleThey are excellent through the whole process and I have been with them for years now and they have never let me or the tenants down
Bill · 16 January 2026 · Bourne Estate Agents Godalming
Agent replied · 16 April 2026
Thank you so much Bill, we really appreciate your kind review
★★★★★ 5/5
GoogleI've used Bourne a couple of times now once buying a property and now letting one out through them. I had the pleasure of dealing with a friendly agent called Frazer. He updated me through the entire process and is really helpful.
Ibrar · 16 January 2026 · Bourne Estate Agents Woking
Agent replied · 16 April 2026
Thanks, Ibrar! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
TrustpilotWe put our house on the market April…
We put our house on the market April 2025 and we had a great experience with Bourne in Ash Vale. All the team were brilliant - the communication was great, and they were always happy to help, always friendly and professional. Highly recommend!
Alison · 15 January 2026 · Bourne Estate Agents Farnham
Agent replied · 25 January 2026
Thank you for taking the time to leave a 5-star review, Alison. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
★★★★★ 5/5
GoogleChris Long and Harry helped me a lot during my search for property. They would only suggest tailored properties based on my requirement and were very cooperative for viewings and other stuff. Highly recommended.
M · 31 December 2025 · Bourne Estate Agents Guildford
Agent replied · 16 April 2026
Hi, Thank you for taking the time to write a review. Harry and Chris pride themselves on providing great service and we are glad to of been assistance
★★★★★ 4/5
TrustpilotOutstanding service
Outstanding service! The team assisted me with my purchase, demonstrating exceptional helpfulness and excellent communication throughout. I was thoroughly pleased with the service at the Alton branch and would highly recommend them.
Becky · 31 December 2025 · Bourne Estate Agents Farnham
Agent replied · 25 January 2026
Thank you for your review, Becky! If there’s anything else we can do for you to get that 5-Star rating, please let us know.
★★★★★ 5/5
TrustpilotExcellent team at the Farnham office
Becky and her team were so helpful whilst letting our house out. As first time landlords, they put us at ease throughout the whole process. Elarose was very friendly, professional and kept us in the loop at all times. Highly highly reccomend
Customer · 28 December 2025 · Bourne Estate Agents Farnham
Agent replied · 25 January 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleGary was amazing. As we were a chain, he really advocated for us through a difficult case and went above and beyond for us. We were buyers in this instance (selling my own property which had its own difficulties) but Gary negotiated on our behalf. He was thorough, friendly, showed initiative and was always happy to help. We had an awful experience with the estate agents through which I was selling my property so Gary definitely helped keep the chain together and was so refreshing to have someone else chase rather than you having to prompt to chase. Gary also accommodated additonal viewings and allowed worksmen visit the property with sellers consent. He was professional and personable and we couldnt fault our contact with him.
Prerna · 22 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
We really appreciate your wonderful 5-star feedback, Prerna! It’s great to know you enjoyed your experience, we’re always here if you need anything else.
★★★★★ 5/5
GoogleAyisha and Gemma were amazing throughout the whole process. Ayisha was very proactive and found us the property and showed us round many others. They always responded really quickly to our questions, phone calls and emails. I highly recommend using Bourne Estate Agents.
Matt · 16 December 2025 · Bourne Estate Agents Hampshire
Agent replied · 16 April 2026
We really appreciate your wonderful 5-star feedback, Matt! It’s great to know you enjoyed your experience, we’re always here if you need anything else.
★★★★★ 5/5
GoogleOutstanding .Professional,caring and results winning .Thank you David Lowther from the Alton branch . Your skill and expertise got my probate property through the finishing line and for that I am truly grateful.Property sold in 5 days phenomenal thank you .
Karen · 16 December 2025 · Bourne Estate Agents Hampshire
Agent replied · 16 April 2026
Thanks, Karen! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleWe recently purchased our home through Bourne both Gemma and Ayisha provided a huge amount of useful information and support throughout. It was a long journey but we got there in the end. Ayisha and Gemma went above and beyond and nothing was ever too much trouble. They were always at the end of the phone. They were professional from start to finish, very diligent and organised. I highly recommend and cannot thank them enough.
Gemma · 16 December 2025 · Bourne Estate Agents Hampshire
Agent replied · 16 April 2026
Thank you for taking the time to leave a 5-star review, Gemma. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
★★★★★ 5/5
GoogleWe’ve been buying our first home through Bourne Estate Agents in Godalming and the experience has been really positive. A special mention to Tilly, who has been great throughout.
She’s been a really helpful link between us and the seller, kept us updated, and always got back to us quickly. As first-time buyers we had quite a few questions, and she was always patient and clear in her answers.
Overall, it’s been a smooth process and we really appreciate Tilly’s support. Would happily recommend.
Amy · 16 December 2025 · Bourne Estate Agents Godalming
Agent replied · 16 April 2026
Thanks, Amy! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleRating only, no written review.
Andy · 16 December 2025 · Bourne Estate Agents Woking
★★★★★ 5/5
GoogleThe team at Bourne Ash Vale were very helpful in making the process of purchasing my first property as smooth as possible. Gary was very communicative throughout the process and Jim liaised with the solicitors to ensure progress between exchange and completion. Overall, a pleasure to deal with.
Tim · 15 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
Thanks, Tim! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleHad a great experience finding a suitable property with the help of Elarose, fast replies to queries and really suitable property recommendations. All costs from the start were transparent, would highly recommend their services.
Tyler · 15 December 2025 · Bourne Estate Agents Guildford
Agent replied · 14 January 2026
Thanks, Tyler! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleGreat service from the team at Bourne, especially Jim Norman who helped us through the process once we had found our buyer. We will definitely recommend Bourne, and hope to use them again in the future.
Shaun · 15 December 2025 · Bourne Estate Agents Guildford
Agent replied · 14 January 2026
Thanks, Shaun! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 1/5
GoogleDisappointing Experience, Not on the Seller’s Side
My experience with this estate agency was extremely frustrating and left me feeling unsupported as a seller. Throughout the process, it felt as though they were far more interested in keeping the buyer happy than representing my interests. Any time an issue or disagreement arose, they seemed to side with the buyer just to make sure the sale went through, rather than standing up for the person who was actually paying them to sell the property.
Another major concern was their fixed-fee structure. Because their fee doesn’t change regardless of the final sale price, there was absolutely no incentive for them to push for the best possible offer. Instead of negotiating strongly or trying to maximise the price, they were quick to encourage acceptance of any offer that came in. It felt like their priority was simply closing the deal, not achieving the best outcome for me.
Overall, I wouldn’t recommend this agency to anyone looking for motivated, seller-focused representation. My impression was that their approach prioritised convenience over effort and buyers over sellers.
Courtney · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
Dear Courtney,
We have checked our records and can’t find any details that match your name or the situation you’ve described. Without more information, it’s not possible for us to look into this properly.
If you believe this relates to Bourne Ash Vale, please get in touch with me directly so I can investigate. We take our responsibilities very seriously and always aim to deal with clients in a fair and transparent way.
Hayden Gissing
Branch Manager
Bourne Estate Agents - Ash Vale
hgissing@bourneestateagents.com
★★★★★ 5/5
GoogleAmazing agency. Bourne at Ash Vale, Gary Cross is the man, to get hold off.. from viewing to moving in , he was constantly there, supportive and kind. Had a lot of patience and was keeping me updated all through out. Loved his service. Would definitely recommend Gary and Bourne ❤️❤️❤️🍾🥂KEEP UP THE EXCELLENT JOB GARY AND TEAM. …
Dr · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
Thank you for taking the time to leave a 5-star review, Dr Vishal. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
★★★★★ 5/5
GoogleAbsolutely fantastic experience from start to finish. Gary and Hugo have been incredibly helpful throughout the entire process, always prompt with their replies and quick to answer any questions we had.
Gary, in particular, has been fantastic, offering layout ideas during our second viewing that created more usable space, and proactively chasing solicitors on both sides to keep everything moving forward.
As a first-time buyer, the whole process can be overwhelming, but the team genuinely made it so much easier and far less stressful.
Thank you all for your support
Beth · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
Thank you for your 5-star review, Beth! We’re thrilled to hear you had a great experience. If there’s anything else we can do for you, please let us know.
★★★★★ 5/5
GoogleGreat service provided by the team at Adh Vale while selling our house.
Adrian · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
We really appreciate your glowing review, Adrian, thank you for choosing us!
★★★★★ 5/5
GoogleFantastic brilliant team at Bournes Ash Vale , Gary worked with us throughout the whole process, couldn’t have asked for more , always contactable, nothing was too much trouble, we also appreciated that all team members could help and know exactly where we were through the process , we also used the recommended Conveyancing company, again 5*
Jan · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
Thanks, Jan! We’re so pleased you had a great experience. Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
★★★★★ 5/5
GoogleHelpful office, from viewing to completion the team, (Gary was our primary contact and was great,) were helpful and friendly. Any small bumps in the process were smoothed over by them. Would quite happily use again when the time comes to move.
Ben · 13 December 2025 · Bourne Estate Agents Ash Vale
Agent replied · 12 January 2026
We really appreciate your wonderful 5-star feedback, Ben! It’s great to know you enjoyed your experience, we’re always here if you need anything else.
★★★★★ 5/5
TrustpilotQuick heads up regarding the sale of…
Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.
Mr · 12 December 2025 · Bourne Estate Agents Farnham
Agent replied · 25 December 2025
Thank you for taking the time to leave a 5-star review, Mr Brown. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
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