Bourne Estate Agents Ash Vale reviews

★★★★★ 5/5

Google

Everyone Ive spoken with at the Ash Vale branch is very friendly and helpful. We had the pleasure of dealing with Hugo for the duration of our house purchase and he has gone above and beyond to help us move it along He kept us up to date throughout the whole sale (our solicitors were not great). Hugo has been so knowledgable, helpful, professional and friendly, helping to problem solve and always ready to immediately jump on a task I ask him to do, and then checking back with me once he has the information needed. Thank you so much for everything you've helped us with, I genuinely think the sale would have fallen through without your support. I very highly recommend the Ash Vale branch, and if you have Hugo as your agent you will be in the best hands possible :)

Jenny · 16 March 2026

★★★★★ 5/5

Google

Bourne Estate Agency Ash Vale is truly second to none. From our first viewing through to completion, our property purchase was smooth and stress-free. Hugo and Jim provided outstanding service and support throughout the entire process. I was particularly impressed by the systems Bourne have in place. Hugo managed the viewing and price negotiation efficiently and professionally, showing a natural ability to understand and balance the perspectives of both buyer and seller. He handled the process with confidence and care, making everything feel straightforward and fair. Once the price was agreed, Hugo recommended The Partnership, the legal team who work closely with Bourne Estate Agency, and they were equally excellent, efficient, responsive, and easy to deal with. After our offer was accepted, Jim Norman, Head of Client Management, introduced himself and acted as a vital link between us and the seller, keeping communication clear and progress on track. Overall, the entire experience was seamless. The team were always easy to reach, proactive, and genuinely willing to help whenever needed. I would highly recommend Bourne Estate Agency Ash Vale.

Abdulahi.Ali · 16 February 2026

★★★★★ 5/5

Google

Gary was amazing. As we were a chain, he really advocated for us through a difficult case and went above and beyond for us. We were buyers in this instance (selling my own property which had its own difficulties) but Gary negotiated on our behalf. He was thorough, friendly, showed initiative and was always happy to help. We had an awful experience with the estate agents through which I was selling my property so Gary definitely helped keep the chain together and was so refreshing to have someone else chase rather than you having to prompt to chase. Gary also accommodated additonal viewings and allowed worksmen visit the property with sellers consent. He was professional and personable and we couldnt fault our contact with him.

Prerna · 22 December 2025

★★★★★ 5/5

Google

Kathryne was extremely helpful and patiently took us round the flat and answered all my questions. Whilst I’d decided on the ground floor flat she still showed me the flat on the first floor to compare. She was very efficient with the paperwork and called and emailed as promised. Was very impressed with her service. Thank you.

Karen · 16 March 2026

★★★★★ 5/5

Google

Excellent experience with Kathryne Hopkins and her colleagues at the Bourne Ash Vale office. Kathryne has been excellent in the process of changing agents for us and setting up a new tenancy agreement, tactfully dealing with our tenant and the former agents. Kathryne really put us at ease during this process. We look forward to working with her going forward.

Anne · 16 February 2026

★★★★★ 5/5

Google

Amazing agency. Bourne at Ash Vale, Gary Cross is the man, to get hold off.. from viewing to moving in , he was constantly there, supportive and kind. Had a lot of patience and was keeping me updated all through out. Loved his service. Would definitely recommend Gary and Bourne ❤️❤️❤️🍾🥂KEEP UP THE EXCELLENT JOB GARY AND TEAM. …

Dr · 13 December 2025

★★★★★ 5/5

Google

Fantastic brilliant team at Bournes Ash Vale , Gary worked with us throughout the whole process, couldn’t have asked for more , always contactable, nothing was too much trouble, we also appreciated that all team members could help and know exactly where we were through the process , we also used the recommended Conveyancing company, again 5*

Jan · 13 December 2025

★★★★★ 5/5

Google

The team at Bourne Ash Vale were very helpful in making the process of purchasing my first property as smooth as possible. Gary was very communicative throughout the process and Jim liaised with the solicitors to ensure progress between exchange and completion. Overall, a pleasure to deal with.

Tim · 15 December 2025

★★★★★ 5/5

Google

We arranged a viewing for a property and dealt with Hugo at Bournes. Although we didn't end up buying the property, we found Hugo to be extremely helpful, informative and in general great to deal with. We would be happy consider using Bourne in the future or recommend them to others based on our experience.

Dominic · 8 September 2025

★★★★★ 1/5

Google

Viewed a property approx a year ago, felt very pressured into putting an offer on the place. My partner and I viewed the property but didn’t really get time to discuss how we both felt before the young estate agent kept telling us how we should make an immediate offer so we could be the first to offer and it would most likely be accepted. it seemed like we were probably easy targets as we were desperate to move out and had the money to offer. We both didn’t get time to discuss our views and felt so pressured into placing an offer, so much so that we ended up placing an offer of asking price (which it wasn’t worth, I’m seeing now it has sold way under asking). After some reflection for the rest of the day we decided that no estate agent has made us feel that way before, and so pressured and hurried, we retracted our offer a few days later. Maybe a new approach would be the best way to sell a house… you should never feel rushed or pressured when you’re making one of the biggest decisions of your life.

Daisy · 16 March 2026

★★★★★ 5/5

Google

So I used Bournes for the rental of my property over the 2025-2026 calender year. They were swift in the process throughout specifically David who I was dealing with. Full transparency is we unfortunately did find the one bad egg of a tenant but with David’s relentless help and work ethic he over saw everything and ensured a painless experience despite the negative outcome of the tenant. Professionalism at its finest and work ethic that can not be ignored! Thankyou Bourne and hope to do more business again soon!

Daniel · 16 March 2026

★★★★★ 5/5

Google

Helpful office, from viewing to completion the team, (Gary was our primary contact and was great,) were helpful and friendly. Any small bumps in the process were smoothed over by them. Would quite happily use again when the time comes to move.

Ben · 13 December 2025

★★★★★ 5/5

Google

Selling my parents’ home was an emotional process for our family and we’re grateful to Hugo, Gary, Hayden, Jim and Ella for making it a positive experience. The entire team was friendly and collaborative from the get go. We never had to chase for information as they would always keep us updated and respond to any and every query straight away. When the first sale fell through due to the buyer losing their buyer, their reaction was immediate and a second sale was secured very quickly. It genuinely felt like nothing was too much trouble - even on the day of completion, Hugo kindly offered to do the final meter readings for us as we weren’t able to travel to the property. We’ve gone through several estate agents over the years but Bourne’s professionalism really stood out. We would have no hesitation in recommending the team to anyone who is looking to sell in the area - you’ll be in safe hands. Thanks guys!

Jo · 16 February 2026

★★★★★ 1/5

Google

Disappointing Experience, Not on the Seller’s Side My experience with this estate agency was extremely frustrating and left me feeling unsupported as a seller. Throughout the process, it felt as though they were far more interested in keeping the buyer happy than representing my interests. Any time an issue or disagreement arose, they seemed to side with the buyer just to make sure the sale went through, rather than standing up for the person who was actually paying them to sell the property. Another major concern was their fixed-fee structure. Because their fee doesn’t change regardless of the final sale price, there was absolutely no incentive for them to push for the best possible offer. Instead of negotiating strongly or trying to maximise the price, they were quick to encourage acceptance of any offer that came in. It felt like their priority was simply closing the deal, not achieving the best outcome for me. Overall, I wouldn’t recommend this agency to anyone looking for motivated, seller-focused representation. My impression was that their approach prioritised convenience over effort and buyers over sellers.

Courtney · 13 December 2025

★★★★★ 5/5

Google

Absolutely fantastic experience from start to finish. Gary and Hugo have been incredibly helpful throughout the entire process, always prompt with their replies and quick to answer any questions we had. Gary, in particular, has been fantastic, offering layout ideas during our second viewing that created more usable space, and proactively chasing solicitors on both sides to keep everything moving forward. As a first-time buyer, the whole process can be overwhelming, but the team genuinely made it so much easier and far less stressful. Thank you all for your support

Beth · 13 December 2025

★★★★★ 5/5

Google

Hugo has done an excellent job in helping us secure our first purchase of a home. From start to finish, from our first viewings to exhange Hugo has shown a genuine care, very transparent, and speedy with updating us as soon as any progress or updates were made. Thank you Hugo

Nathan · 27 February 2025

★★★★★ 5/5

Google

I had the pleasure of working with Mr. Steve Darling from Bourne while attempting to sell my property. Throughout our collaboration, I was continuously impressed by their dedication, professionalism, and thorough understanding of the market. Steve was always approachable, providing timely responses to my queries and offering invaluable advice. Their commitment to ensuring the property was presented in the best possible light was commendable. Navigating the property market can be challenging, but having an agent like Steve made the experience considerably smoother. I highly recommend Bourne Estate Agents to anyone looking to sell or buy a property. Their expertise and dedication truly set them apart in the real estate industry. Thank you, Steve, for your outstanding support and dedication during our collaboration.

Mohamed · 21 September 2023

★★★★★ 5/5

Google

Hugo Labram went above and beyond to help sell our home. He persevered and did his upmost to get viewings through the door. His post sale assistance/ advice/ sympathetic ear (when things looked bleak) has been 2nd to none and it's thanks to Hugo that we finally exchanged today.

Bill · 20 February 2025

★★★★★ 5/5

Google

Love Bourne. Originally, as property managers, they really impressed me with their professionalism and handling. So much so, that when it came to the sale, it was a no brainer to use them again. Everything went really well and without …

Techtonical · 16 April 2025

★★★★★ 5/5

Google

I had a really good experience selling my house through Bourne Estate Agents in Ash Vale. They were very polite and knowledgeable and were happy to answer any questions I had. Thank you once again to Gary and the team at Bourne, Ash Vale!

Alice · 28 February 2025

★★★★★ 5/5

Google

Hugo and Steve went above and beyond selling our property Nothing was too much they are both a credit to the industry I would recommend Bourne estate agents in ash-vale over any of the other …

Amanda · 16 April 2025

★★★★★ 5/5

Google

Gary Cross is a very brilliant and helpful gentleman. our property purchase process with him and his team made smooth and successful. He is friendly person and extreme good services. Thank you Bourne Estate Agent Ash Vale team and Gary.

Gurung · 4 February 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Hugo throughout our home-buying journey. From our first viewing to completion, he was consistently helpful, knowledgeable, and reassuring. Buying a home can be stressful, but Hugo’s calm and professional approach made the entire process so much smoother. We’re incredibly grateful for his support during multiple complex scenarios with our conveyancer. We wouldn’t hesitate to recommend him to anyone looking to buy a property.

Aaron · 20 June 2025

★★★★★ 5/5

Google

Hayden and the team have been fantastic to work with. Hayden is a credit to the industry and to Bourne, they are lucky to have him. …

Mark · 16 April 2025