Bourne Estate Agents reviews

★★★★★ 5/5

Trustpilot

I can’t thank the team at Bourne Estate…

I can’t thank the team at Bourne Estate Agents in Woking enough for all their hard work in getting our house sold. It was a long journey, but Ross and Sean were fantastic, always persistent, thorough, and kept us updated every step of the way. Their patience and attention to detail really made the difference. Also, a big thank you for recommending the removers; they were great and made the move so much easier. Highly recommended if you’re looking to buy or sell in Woking!

CHRIS.K · 3 September 2026

★★★★★ 5/5

Trustpilot

Mark has been a Star from the beginning…

Mark has been a Star from the beginning to the end, assisting, helping and just being there for me. The process was very stressful and I don't think I would be able to go through it without Mark's help. He was professional, kind, helpful and always had time for me. Ido t know how to prise him more! 10 stars from me.

Marlena · 18 August 2026

★★★★★ 5/5

Trustpilot

Excellent service

Everyone from the team at Woking are very welcoming and answered any questions promptly, without judgement. Throughout the buying process they checked in to make sure that we were informed every step of the way, and answered any questions we had which allowed us to understand what was happening in the background. We felt supported throughout and would not hesitate to recommend them to anyone looking to buy or sell. Shaun and Oliver were excellent from start to finish. They were always professional and approachable. A big thank you for making the whole process smoother

Ross · 26 February 2026

★★★★★ 5/5

Google

Thank you David Lowther, you made our challenging sale much easier process to go through. He was always honest even when the news was not great. He was also supportive during the difficult times and we felt heard and prioritised which made a great difference in our journey. He went above and beyond when we needed some advice about our onward purchase which he was not part of. For that, he deserves ⭐⭐⭐⭐⭐

Runyaz · 16 February 2026

★★★★★ 5/5

Trustpilot

David Lowther from Bourne Estate Alton

Honestly hands down David Lowther from the Alton branch has restored my faith in human nature .This man has acted so professionally,so kind and so outstanding in helping when issues have occurred within my mum’s property during the selling process .As I don’t live local David kept me informed every step of the way including resolving clearance local workman to fix a leak &flooring along with a gardener the company use.On top of this he liaised constantly between buyer ,seller &solicitor.His work ethic was exceptional .Yesterday we exchanged 😀.Without David this would not of happened.Thank you truly from the bottom of our hearts .

Karen · 12 December 2025

★★★★★ 5/5

Google

I’ve had a genuinely excellent experience working with this team managed by Jenna. They were professional, friendly, and incredibly helpful throughout the entire process. Stephanie made sure everything was handled smoothly, communication was clear, and she always took the time to answer questions and offer support. Their dedication and attention to detail really stood out. I would absolutely recommend them to anyone looking for reliable and trustworthy agents.

Jurgita · 16 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Having bought my property through Bourne in 2022, I had no hesitation in using them for my house sale 3 years later. The Farnham branch of Bourne have been excellent throughout the process of selling my house. However I'd like to single out Rebecca, who was absolutely fantastic from beginning to end. She kept me updated at every stage, and remained reassuring and calm during a lengthy and sometimes difficult and stressful process. I always felt supported by Rebecca, and always appreciated her being truthful with me. I couldn't have done it without her, and wouldn't hesitate to recommend Rebecca and Bourne to anyone thinking of selling their home in Farnham and surrounding areas.

Sarah · 12 November 2025

★★★★★ 5/5

Google

We recently purchased our home through Bourne both Gemma and Ayisha provided a huge amount of useful information and support throughout. It was a long journey but we got there in the end. Ayisha and Gemma went above and beyond and nothing was ever too much trouble. They were always at the end of the phone. They were professional from start to finish, very diligent and organised. I highly recommend and cannot thank them enough.

Gemma · 16 December 2025

★★★★★ 5/5

Trustpilot

The service is excellent

The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.

Yu · 9 April 2026

★★★★★ 5/5

Trustpilot

In my view, the best Estate Agent in Woking!

From the first call to them at the Woking office they were highly professional. They came out to the property and had clearly done their research! We asked 3 agents to value our property and Bourne were the only ones to come along with extensive, relevant market data, a well thought out marketing plan based on our actual situation and they suggested a sale price higher that the other agents (and they got what they said they would for us). All in all, an exceptional experience at the same charges as the other agents. Excellent communications at all levels and at all times, just a really really good experience - happy to recommend them to anyone!

Joanne · 13 July 2026

★★★★★ 5/5

Trustpilot

Caitlin was the best estate agent I…

Caitlin was the best estate agent I have dealt with. From the first viewing to the completion, she was proactive, professional and always kept me in the loop.

Susan · 1 August 2026

★★★★★ 5/5

Trustpilot

Annabelle Boyson is a Superstar!

Annabelle Boyson from the Alton Office has been absolutely wonderful throughout the whole process. She has been warm, professional, patient and incredibly kind and has genuinely helped support me through what has been a very stressful time.

Louisa · 21 May 2026

★★★★★ 1/5

Trustpilot

multiple fire safety measures not met- had to leave after 4 months

Unfortunately, I rented a flat from Bourne and had to leave just 4 months after moving in as I discovered through my own investigating that there was multiple safety requirements not met. When I raised this with Bourne they showed no urgency, understanding or concern. Like the landlord, it's clear they have no idea of the regulations put in place to keep people safe. They allowed me to rent the flat knowing it wasn't properly registered as a residential property, which meant I had no bin collections and was unable to get wifi without paying business rates. The landlord let me surrender the tenancy, I'd assumed this was so the work that needed to be done would take place but presumably not as the flat was re-let just a couple of weeks later. Overall a very disappointing experience, other than Elarose who seemed to be the only one with real compassion and prompt email responses.

Alexandra · 10 June 2026

★★★★★ 1/5

Trustpilot

Avoid this company.

Attention Foreign Nationals: Avoid This CompanyA year ago, when I was searching for a house to rent and was new to the UK, I didn’t have the required references. I told the agents I would pay an entire year of rent upfront to bypass the reference check and I was on a very tight moving schedule with only slightly more than two weeks to move.Despite my offer to pay upfront and my lack of references, it took them more than a week to process the reference check, which ultimately achieved nothing. I was forced to pay an additional £2,000 to the removal company due to the last-minute arrangements.Now, a year later, this company is demanding that I return the property in pristine condition, free from any wear and tear. They are treating a minor stain on the basin as damage and have even called an electrician for a lamp cover that only needed a simple adjustment to the lamp cover.This company's behavior reflects sheer greed and unprofessionalism.To anyone from abroad, particularly those from Hong Kong with substantial cash resources, do not grant them any leniency. There is no reason to be accommodating with them; they are profiting from you whether you are a tenant or a buyer.Best is avoid this company at all costs.Feb.2025 UPDATEI wasn’t going to name names, but since they’re pushing out the usual “due procedure” excuses, let’s be clear. Their sales/property manager, Ross, told me, "If you don’t want to rent the house, that can be arranged." This was less than a week before my tenancy was set to start. Completely unprofessional and dismissive.Now, a year and a half later, over six months after moving out, I still haven’t received my full deposit back due to a dispute. As expected, this company sided with the landlord who pays them, rather than being fair. Even after TDS stepped in, they did nothing to release the undisputed portion of my deposit, until I explicitly warned them I would file a complaint. Suddenly, they started "processing it."Avoid this company at all costs. They do not act in the tenant’s best interest and will drag out deposit returns for as long as possible.

J · 10 February 2025

★★★★★ 1/5

Trustpilot

Poor service with Trading Standard violations

So i called this agency like 5 times for 5 diferent properties, none of them were available but the ads says just added, so this is illegal and misleading which violates Trading Standards, its basically phishing with fake adds that are no loger available to get free marketing in a way, so i have submited 3 ads to Trading Standards ombudsman for these misleading posts, and already dicussed with legal advisor who can confirm its against the trading standards and illegal.

Vidokius · 21 May 2026

★★★★★ 5/5

Trustpilot

Absolutely first class from start to…

Absolutely first class from start to finish. Charlotte was friendly, super efficient & the whole team are collegiate & work as a team and seem to genuinely like each other - so when a problem appeared at the end with the Govt website they were able to work around it. Really great.

Patrick · 3 November 2025

★★★★★ 5/5

Google

Everyone knows how moving can be stressful with the packing, unpacking, and all the other work that goes along with it. That is why I was so thankful that my letting agent, Steph was extremely professional and made me feel comfortable thorough this process. Steph, I am very thankful for your prompt responds to any of my requests and especially I am very grateful for reaching out to me on the application review day. I am convinced, if you would have not taken an extra mile by calling me that day to help with the situation, I would have missed a chance to be accepted. Thank you! The whole moving in process documentation was explained clearly via emails and phone calls, allowing me to set up everything I need for my new home quickly and less stressful. Once again thank you Steph and your team for being very helpful. Keep up the outstanding job, ladies! Ewa K.

Pola · 23 November 2024

★★★★★ 5/5

Trustpilot

My second experience working with…

My second experience working with Bourne estate agents on the sale of a property has been as successful as the first. They put a real emphasis on teamwork, are client orientated, efficient and results driven and great people to work with. Bourne uses digital technology but alongside real people who genuinely work together as a team. Great job Adam, Anna and Jordan. Thank you.

Carolina · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent team at the Farnham office

Becky and her team were so helpful whilst letting our house out. As first time landlords, they put us at ease throughout the whole process. Elarose was very friendly, professional and kept us in the loop at all times. Highly highly reccomend

Customer · 28 December 2025

★★★★★ 5/5

Google

Ayisha and Gemma were amazing throughout the whole process. Ayisha was very proactive and found us the property and showed us round many others. They always responded really quickly to our questions, phone calls and emails. I highly recommend using Bourne Estate Agents.

Matt · 16 December 2025

★★★★★ 5/5

Trustpilot

Great staff

Charlotte was amazing at finding us a short term let in a matter of days! She went above and beyond to get us in on time.

Lynsey · 1 May 2026

★★★★★ 5/5

Trustpilot

Excellent from first meeting to completion

Gemma, Ayisha and the rest of the team at Bourne Alton were amazing from start to finish. We had some complications with power of attorney and then probate. They kept us informed and up to date right through the process. I’d highly recommend them.

Lee · 29 November 2025

★★★★★ 5/5

Trustpilot

Charlotte Top Class

Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.

Lewis · 9 April 2026

★★★★★ 5/5

Google

Outstanding .Professional,caring and results winning .Thank you David Lowther from the Alton branch . Your skill and expertise got my probate property through the finishing line and for that I am truly grateful.Property sold in 5 days phenomenal thank you .

Karen · 16 December 2025