Bourne Estate Agents reviews

★★★★★ 5/5

Google

Bourne couldn’t be better! The whole team but in particular, Roanna and Andrew were incredible. They worked tirelessly to help with both our sale and our purchase and despite some challenges, we got there and Roanna remained professional, friendly and helpful throughout. The advice and support we received was first class and honestly, Bourne are the best agent we have worked with for house purchases having moved a couple of times now.

Vicki · 13 June 2023

★★★★★ 4/5

Google

Although we have experienced a few challenges with some tenants we have been supported well by Bourne staff, in particular Sarah & Jenna. Thank you.

Ashley · 4 August 2025

★★★★★ 5/5

Google

We purchased our new house through the Alton branch. Gemma was absolutely brilliant throughout the process. She was always available, extremely hardworking and caring. We have nothing but praise for the team at Alton. We would thoroughly recommend the team at the Alton branch. Despite all the issues with the "chain" Gemma really "took the bull by the horns" and sorted things out for all of us. Thank you.

Greg · 18 July 2023

★★★★★ 5/5

Trustpilot

Five star company

I’m so glad I’ve chosen yet again well experienced this local estate agent. Staff are kind, patient, friendly and knowledgeable. Thanks them all

Ozzy · 5 September 2026

★★★★★ 5/5

Google

We were purchasing a property being sold by Bourne's, so they weren't actually working for us. However once the purchase had been agreed, they went over an above what I'd expect from an Estate Agents, facilitating various requests and helping to moving things forward swiftly. From agreement to completion we managed in five weeks, thanks to Andrew and Gemma. If I was selling a property I would be using them.

Russel · 13 June 2023

★★★★★ 5/5

Google

Andrew, Roanna and the team at Bourne did a great job selling our house in Berehurst in Alton. Their knowledge of the local area and its housing market is fantastic. They valued our house right at the top of the range of what was possible and achieved an asking price offer. They managed the process from offer to completion very efficiently. We felt in very good hands throughout. I wouldn't hesitate to recommend them to anyone selling a house locally.

Peter · 13 June 2022

★★★★★ 5/5

Trustpilot

The Team at the Bourne estate has been…

The Team at the Bourne estate has been good in terms of response and communication. Most especially, Jake Dumper and Frazer.

Rowland · 11 September 2026

★★★★★ 5/5

Trustpilot

Tenancy

Charlotte has been very helpful in finding a new place for me to live. Very smooth and straightforward process

Rasmus · 6 September 2025

★★★★★ 5/5

Google

Andrew did an awesome job selling my property! He is the epitome of real estate sales and professionalism. He listens carefully, provides realistic and considered advice, is flexible with a growth mindset, and is an excellent communicator. He was quick to respond and imparted feedback when required. Would highly recommend Andrew and his team!

Michelle · 13 May 2024

★★★★★ 1/5

Facebook

We are disappointed from the service received, as after moving in we find out that the heating and the electric shower were not checked and they are not working properly, and the shower needs replacement. Very unpleasant to move in and not being able to have a shower. We found also mold around the windows and doors, and washing machine to clean deeply. Not to mention how dirty the flat was left. Luckily, the landlord welcomed us in a nice way, with some effort to clean around for us. Another thing we would mention is the fact we communicated with few agents, almost every step from the application process was completed by a different person and we were waiting until the very last day before the moving day to receive a contract and make a payment, keeping us worried if everything goes alright. This is quite stressful, considering the fact you have to move out from another flat, but have not confirmed exactly when you’ll be able physically to relocate. Overall, I would recommend to the agency detailed checks in properties before moving in, and transparency about all details, and detailed viewing if possible for the potential tenants, to avoid disappointments. Considering individual agents’s service, Sam was very helpful and nice to us. We met him in the office and we can say he did his job great.

Dess · 31 January 2022

★★★★★ 1/5

Google

We recently hired Bourne to sell our home for two months, and during that time, we received zero viewings. The listing photos were extremely poor quality, clearly taken in ten minutes, resulting in dark and unflattering images. This was in stark contrast to our previous experience with another agency, who used professional photography and generated significant interest. Our concerns about the photo quality, raised via email, were completely ignored. This lack of professionalism and attention to detail cost us valuable time and potential buyers. We have since switched to a new agency and are already seeing a significant increase in interest and viewings. We strongly advise against using Bourne if you want a timely and effective sale.

Raquel · 11 March 2025

★★★★★ 5/5

Google

We have bought and sold a property with Bourne Alton and had a fantastic experience. From a quick response to our initial query, getting us in to view on multiple occasions to helping us on completion and liaising with the seller. I would highly recommend Bourne Alton from our experience.

Mark · 16 January 2026

★★★★★ 5/5

Trustpilot

Excellent service

My house sale proved to be tricky but I’m delighted to say that I received excellent support and service from personnel at Bourne Estate Agents.

Mrs · 25 July 2026

★★★★★ 5/5

Google

We had such a great after service from Gemma at Bourne after our offer was accepted. She was completely professional throughout the whole process and really kept our purchase on track. Being new to the area she recommended all the key services that we needed. Without her hard work I’m sure the process wouldn’t have gone through as soon as it did. Thank you Gemma!

Anna · 13 June 2023

★★★★★ 5/5

Google

Ayisha did a really good job, certainly the best estate agent we've dealt with (and there have been many). Her communication is excellent, even after a long day of showings she conducted a thorough tour of the house, and she is the only estate agent we've dealt with who followed up after the showing to ask us what we thought and if we had any questions. Full marks, all around. A prospective tenant/landlord/buyer/seller couldn't ask for more. Thank you Ayisha.PositiveResponsiveness, Professionalism

Rdbd1970 · 30 June 2021

★★★★★ 5/5

Google

My partner and I recently sold a property and purchased a new property using Bourne Estate Agents in Alton. We asked a few estate agents to value our property but knew straight away we wanted to instruct Bourne. Their entire service was professional and honest throughout and we always felt they were very supportive and on our side. Communication was great throughout the entire process from them valuing our property right the way through to moving day. Andrew was fantastic in supporting us to sell our property and have our offer accepted on our new property. Gemma was outstanding in supporting us through to exchange and completion. We’d highly recommend anyone to use Bourne in Alton if you are looking to sell your property.PositiveResponsiveness, Quality, Professionalism, Value

Adam · 28 June 2021

★★★★★ 1/5

Facebook

We would not recommend Bourne Estate agents for rentals. We have been badly let down by this company after we paid 6 months rent in advance. The day that we were supposed to collect the keys we met with an independent inventory company at the property. The property was still dirty, loos were filthy, dust everywhere and a ladder fell onto my husbands head that was broken inside the loft. There was no main key for the front door, broken glass outside, items agreed had not been done, carpet moths in one carpet and a terrible smell of damp/cigarette smoke which concerned us as our son has asthma. No deep clean had occurred and despite asking for proof of this (we had been told a deep clean had been carried out) nothing was ever presented. The inventory agent advised that it was not acceptable and would require some work to be carried out. We requested a delay in the contract by a week or so in order to have these items rectified so that we could move into a clean and safe house. 24 hours later the landlord terminated our contract, which we could have fought but felt we were better off stepping away from the this property. There was zero communication from the agents as to why, no apology. This was a property that was being rented for £4000 a month. We are appalled at the lack of consideration given towards tenants. Fortunately we did not need to leave our sold house but this could have been a terrible situation if we had been completing on the same day.

Lexi · 26 June 2021

★★★★★ 5/5

Google

We have just moved into a new property we rented through Bourne in Alton and I have to say we are delighted with the full experience. Ayisha understood our needs and what we were looking for since the very beginning. She was really proactive offering choices and really professional during the visits we made to several properties. As customers we felt well supported by the whole team. Kelly, Jayne and Tracey were thoughtful and the attention we received from them was close and warm as well. It was the very first time we were renting a property here and they have been very helpful and guided us really well through the whole process. We are really grateful!PositiveProfessionalism

Ángel · 26 June 2021

★★★★★ 5/5

Google

Bourne Estate agents in Alton have been amazing from the beginning to the end of my house sale! They are a very supportive and proactive team. A huge thanks to Roanna for being so focused and helping me along the way when the sale process got tough! I would fully recommend Bourne to help you sell your house, you will not be disappointed.

Louise · 13 June 2023

★★★★★ 5/5

Trustpilot

Blooming Marvellous!

Adrian from Bourne Estate Agents was very relaxed in his initial sales approach, never applying any undue pressure. His unique insight shone through when he suggested subtle adjustments to enhance the appeal of our home, something none of the other agents even considered.Jo effortlessly conveyed the details of the parking covenant to potential buyers. This was a great relief, as our previous agents' struggles to understand and communicate it effectively.Bourne's proactive approach, including the creation of drone footage and responsive promotion, injected fresh interest into our property, which had languished on the market for six months with other agents.Incredibly, our home sold within just three weeks, with an exchange completed in twelve. Throughout the process, Bourne, especially Rebecca, provided unwavering support. I often joked that Rebecca became my weekly therapist during moments of stress, as she was always there to reassure and guide us.When issues arose with the buyer's agent, Bourne went above and beyond to ensure the chain remained intact, exceeding their contractual obligations in the process.In contrast, the service provided by other agents fell far short. One agency had unreliable weekend staff who couldn't get the details right, while another was downright arrogant and dismissive.Looking back, we regret not choosing Bourne from the start. Their exceptional service, particularly Rebecca's caring and empathetic approach, deserves special recognition. We can't thank them enough for making the selling process a breeze.

Alice · 4 May 2024

★★★★★ 5/5

Trustpilot

It was a smooth experience

It was a smooth experience; the agents were very professional, and they responded to questions when needed.

Ella · 21 August 2026

★★★★★ 5/5

Trustpilot

Karen Reynolds - great work!

This review is specifically for the great service received from Karen Reynolds working in the property maintenance department at Bourne. After having a less than ideal end to a recent tenancy, Karen responded so incredibly quickly, being very attentive and patient, meanwhile organizing various external services at very short notice to address several surprise issues that had to be dealt with very very quickly and efficiently. Karen remained totally unflustered and focussed, and dealt with my extreme frustration and urgency admirably. With a short period between incoming and outgoing tenants, Karen rose to the challenge and delivered what was necessary, with the result that the incoming tenants moved in successfully on time. A long 3 days, but I greatly appreciate Karen’s contribution, without which the whole process may have looked quite different, and would have certainly been more painful than it otherwise was. A massive thanks to Karen and keep up the great work - much appreciated! I very rarely leave reviews unless I have an exceptionally good or exceptionally poor service, so this is a testament to Karen’s great effort.

Stuart · 23 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

I have a property let out through Bourne that will need certain works carried out prior to new tenants moving in. I have been in ill health for a few months and Karen Reynolds, Property Manager has been obtaining quotes on my behalf and I am beyond grateful for the work she has put in to obtain quotes and arrange the works. She has kept me updated every step of the way and is an absolute asset to Bourne. Thank you!

Paula · 23 April 2024

★★★★★ 5/5

Google

We had an absolutely brilliant experience with Gemma. Although we never found the house of our dreams around Alton and Hampshire, Gemma was relentless in trying to find what was essentially a challenging mandate. Nevertheless her happy approach and can do attitude is a real asset to Bourne. If I were to look again in the area I would thoroughly recommend Gemma. Thanks Gemma for going above and beyond.PositiveResponsiveness, Quality, Professionalism

Stephen · 30 June 2022