Trusted Agent profile
★★★★★
1,798 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Hampshire, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,798 reviews on four platforms, rated 4.7 out of 5 overall.
1,590
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
128
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe process of selling our house was a little tricky at times, but the level of commitment, professionalism & support shown by Bourne was second to none. We have had a long relationship through buying, renting out and eventually selling our property, and generally I have been really pleased with the experience across all departments.
Thanks, John! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleGreat friendly service, highly recommended
Thanks, Kelly! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleVery good
Thank you for taking the time to leave a 5-star review, Chris.
5/5
GoogleI’ve had a genuinely excellent experience working with this team managed by Jenna. They were professional, friendly, and incredibly helpful throughout the entire process. Stephanie made sure everything was handled smoothly, communication was clear, and she always took the time to answer questions and offer support. Their dedication and attention to detail really stood out. I would absolutely recommend them to anyone looking for reliable and trustworthy agents.
Thank you Jurgita for your very kind review, very much appreciated!
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review, Henriette.
5/5
GoogleRecommend Bournes for letting your property. In particular, Caitlin Bone was very knowledgeable and very friendly but at the same time completely straight with me. Also super fast responses, cannot fault her !
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleCouldn’t fault the service, made my moving in experience second to none. Thank you Rebekah and the team for making it such a smooth transition
Thank you for your kind review Jonathan, we really appreciate it. Kind regards, Harry Oliphant - Lettings Manager Bourne Estate Agents Godalming
5/5
GoogleHarry has provided an excellent service, went the extra mile when I needed him. Very professional and a sensible price for ‘let only’ package.
Thank you for your kind review Zoe, we really appreciate it. Kind regards, Harry Oliphant - Lettings Manager Bourne Estate Agents Godalming
5/5
GoogleI received the best service from Fraser and the sales and rental team. They are very professional and extremely friendly. I’m so happy that I chose Bourne Estate Agents. They found me reliable and professional tenants, and I’m very pleased with the outcome. My tenants were also very happy with how quickly and efficiently their references were handled. Everything was dealt with promptly and smoothly. I highly recommend their services!
Thanks, Kiran! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleFrom our very first conversation about selling our apartment, we had a great feeling, and that instinct proved absolutely right. …
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. I look forward to working on your other sale and delivering the same result. Best - Andy Gearing
1/5
GoogleI made an offer for the asking price on one of their listed properties. They told me they would get back to me, but I never heard anything. I called them multiple times and was repeatedly told they hadn't heard back from the landlord yet …
We’re sorry to read that you feel this way and appreciate you taking the time to share your feedback. … More
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review, Rio.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review, Damian.
5/5
GoogleGreat service
Thank you for taking the time to leave a 5-star review, Julia.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave a 5-star review, Anthony.
5/5
GoogleWe have been dealing with Bourne’s since 2014. Initially selling a property for us and finding a rental property for us to purchase. Since then we have recommended their services to family and friends and have continued to work with them over the last 11 years. Also recently we have purchased 3 rental properties through Bourne, they ensure everything runs smoothly, keeping us updated every step of the way. We would highly recommend.
Thank you, Liz! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleVery recommended, great estate agencies and definitely better than others, they look after Tenant, Landlords and property all together.
Thank you, Louis! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
2/5
GooglePromised the earth, in reality didn’t achieve the service expectations I was given, took a very long time to complete a very simple transaction, and the Solictor they recommended also poor service
Thank you for your review. We are disappointed to read this, particularly as no concerns were raised with us at any stage during the transaction and we were not given the opportunity to address any issues before this review was posted. For clarity, the extended timeframe was a direct result of your decision at the outset to split the title and separate the garage. As discussed at the time, this required a new title to be created and registered with the Land Registry before exchange could take place. This legal process is entirely outside of an agent’s control and can take several weeks to complete. Throughout this period, we provided weekly updates and consistently chased all parties to ensure the matter progressed as quickly as possible. Once the Land Registry completed the registration, the transaction proceeded to exchange and completion. We are pleased that we secured a buyer and successfully saw the sale through to completion, particularly after a previous attempt to sell had been unsuccessful via another agent. We remain confident that we acted professionally and proactively throughout. Should you wish to discuss this further, we would still welcome that conversation. Andy Gearing - Director, Bourne Estate Agents
5/5
GoogleWe recently rented out our property through Bourne Estate Agents (Woking) and it has been an excellent experience from start to finish. The team, particularly Fraser and Michael, were incredibly professional, helpful, and friendly throughout the entire process. They are highly responsive, knowledgeable, and efficient, making the transition seamless for us. I strongly recommend their services. Many thanks to Fraser, Michael, and the whole Bourne team!
Thank you, Emre! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
1/5
TrustpilotWe have had the unfortunate experience…
We have had the unfortunate experience of our rental property being transferred to Bourne Estate Agents. Since the transition, we've encountered significant challenges in getting any issues with the property addressed. Our attempts to reach out through phone calls and emails have been met with silence, leaving us in a frustrating situation. This experience has been nothing short of a nightmare. Regrettably, we cannot recommend Bourne Estate Agents in good faith based on our experience.
Thank you for taking the time to share your experience with us. We’re really sorry to hear that you felt let down, as providing a professional and supportive service is something we take pride in. We’d very much like the chance to understand more about what happened so we can look into this properly. If you’re happy to, please get in touch with us directly at hello@bourneestateagents.com Your feedback is important to us, and we’d like to make sure it’s addressed in the right way.
5/5
TrustpilotExcellent service
Everyone from the team at Woking are very welcoming and answered any questions promptly, without judgement. Throughout the buying process they checked in to make sure that we were informed every step of the way, and answered any questions we had which allowed us to understand what was happening in the background. We felt supported throughout and would not hesitate to recommend them to anyone looking to buy or sell. Shaun and Oliver were excellent from start to finish. They were always professional and approachable. A big thank you for making the whole process smoother
Thanks, Ross! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
1/5
TrustpilotHighfield house of horror
We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution. The current listing uses AI-generated or heavily altered images that do not accurately represent the property. The house looks completely different in reality. The fireplace has been moved, you can see in one image it’s central and then in the other it’s closer the window to make it look like you can have the room in better way, the flooring is different, and windows are missing shown in the advertisement so the bedrooms look more appealing, and many more. This mirrors our experience when we rented the property, images used at the time were at least ten years old and did not reflect the true condition of the house. In our view, this amounts to false advertising. And just to add they wouldn’t replace a 11 year old tumble dryer with 6 weeks of fighting for one. Again all issue were ignored because the landlord didn’t want to spend the money, however Bourne were supportive of them the whole tenancy. They would have cut costs when they could. They were very cheap so make sure to take closer looks. We lived there for two years and had nothing but issues from start to finish. We lost count of how many problems were logged, yet very little was properly dealt with. Toward the end of our tenancy, our home effectively became a building site, with ongoing works disrupting our ability to live comfortably in the property. Despite this, we received no compensation for the loss of use of our home. The heating system never worked properly during our tenancy and was never adequately addressed, even through freezing winters. Living without reliable heating was unacceptable. We were also told that a shed on the property was unsafe and needed to be removed. It has still not been removed. The decking has been subject to what can only be described as a slap-dash repair job and is incredibly dangerous, becoming extremely slippery and posing a clear safety risk. Barbed wire, unsafe driveway (which they have no sorted now we have left), etc… Overall, this was by far the worst tenancy we have experienced. Based on our experience, there appears to be a pattern of covering up issues rather than being transparent. We would strongly advise anyone considering this property to view it thoroughly in person and ask very detailed questions before committing.
We note your second review on Trustpilot from the tenancy ending August last year. We are sorry to hear that you feel dissatisfied with aspects of the property. As a managing agent, our role is to act on the landlord’s instructions and to facilitate communication, report maintenance issues, and coordinate contractors where authorised. Ultimately, however, decisions regarding upgrades, replacements and longer-term improvements remain the responsibility of the property owner. We always encourage prospective tenants and buyers to view properties thoroughly and ask any questions prior to discussing any offers, and we remain committed to providing transparent and professional service in every tenancy we manage.
1/5
TrustpilotHighfield house of horror
We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution.
We note your second review on Trustpilot from the tenancy ending August last year. We are sorry to hear that you feel dissatisfied with aspects of the property. As a managing agent, our role is to act on the landlord’s instructions and to facilitate communication, report maintenance issues, and coordinate contractors where authorised. Ultimately, however, decisions regarding upgrades, replacements and longer-term improvements remain the responsibility of the property owner. We always encourage prospective tenants and buyers to view properties thoroughly and ask any questions prior to discussing any offers, and we remain committed to providing transparent and professional service in every tenancy we manage.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bourne Estate Agents has 1,798 reviews across its nine offices, rated 4.7 out of 5 overall: 1,590 on Google, 75 on Facebook, 5 on Yell, 128 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Bourne Estate Agents are counted once, not once per office.
Farnham has the most, with 499 reviews rated 4.7 out of 5, followed by Guildford with 488.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
