Trusted Agent profile
★★★★★
1,784 reviews across 9 offices and 4 platforms
Bourne Estate Agents has nine offices, in Farnham, Guildford, Woking, Hampshire, Godalming, Esher, Cobham, Ash Vale and Petersfield. Together they have 1,784 reviews on four platforms, rated 4.7 out of 5 overall.
1,590
Reviews on Google
All 9 offices
75
Reviews on Facebook
Business-wide
5
Reviews on Yell
All 9 offices
114
Reviews on Trustpilot
Business-wide
Bourne Estate Agents's nine offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Bourne Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotExcellent Managing agents Bourne Lettings are
Outstanding agents Bourne Lettings are managing our properties who are very professional and take any issues the tenants raised from them or me instantly.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotAnnabelle Boyson is a Superstar!
Annabelle Boyson from the Alton Office has been absolutely wonderful throughout the whole process. She has been warm, professional, patient and incredibly kind and has genuinely helped support me through what has been a very stressful time.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
1/5
TrustpilotPoor service with Trading Standard violations
So i called this agency like 5 times for 5 diferent properties, none of them were available but the ads says just added, so this is illegal and misleading which violates Trading Standards, its basically phishing with fake adds that are no loger available to get free marketing in a way, so i have submited 3 ads to Trading Standards ombudsman for these misleading posts, and already dicussed with legal advisor who can confirm its against the trading standards and illegal.
We’re sorry to hear about your experience and take all feedback seriously. We would appreciate the opportunity to look into this further for you. Please contact our team directly at hello@bourneestateagents.com with the property details so we can investigate the matter properly and address any concerns.
5/5
TrustpilotProfessional and competent
A very professional and competent service. Gemma's promise to sell my property was kept.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
4/5
TrustpilotA Trusted & Respected Estate Agent
The extended team over the Petersfield and Alton offices have been consistent and provided an outstanding service when needed. Alice, Josh, Chris, Caitlin, Alex and Rob have all been professional and responsive when it has mattered most, despite any challenges & frustrations. I recommend Bourne as a trusted and respected Estate agent for the Petersfield and surrounding area.
Thank you for your kind words and recommendation. We’re delighted to hear the teams across our Petersfield and Alton offices provided the support and service you needed throughout your journey. Please don’t hesitate to reach out if you need any further help, we would love to earn that fifth star too ...
5/5
TrustpilotReally great professionals
Really great professionals. Helped a lot. Supported with full prosses and helped with very unusual and difficult case. Very easy to communicate.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotExcellent and professional dealings…
Excellent and professional dealings with promt service, a pleasure to deal with.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
TrustpilotGreat staff
Charlotte was amazing at finding us a short term let in a matter of days! She went above and beyond to get us in on time.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
TrustpilotBourne Estate Agents and Charlotte…
Bourne Estate Agents and Charlotte Foley were a pleasure to work with. They were very responsive and detailed on every matter.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
TrustpilotBourne Estate Agents and Alice Butler…
Bourne Estate Agents and Alice Butler especially made a stressful experience of moving much calmer and relaxed.
Thank you, Sarah! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleElarose was very helpful throughout the letting process and maintained excellent communication at every stage. Arranging a viewing was quick & straightforward.
Thank you! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleWe had a fantastic experience with Bourne Estate Agents while securing our flat in central Farnham. From start to finish, the process was smooth, efficient, and far less stressful than we expected. A special thank you to Elarose, who was personable, approachable, and incredibly responsive every step of the way. She kept us informed throughout the entire process, answered all our questions promptly, and made sure everything moved forward without unnecessary delays. Her genuinely friendly attitude made a real difference, and we felt confident that we were in good hands. We would highly recommend Bourne Estate Agents in Farnham to anyone looking for a reliable and supportive team when moving home! Lewis and Owen
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
1/5
GoogleI had a very disappointing experience with Bourne Estate Agency. While everything was smooth during our stay at the property, the issues began after we vacated. We left the property on the agreed date, handed over the keys properly, and fulfilled all expectations set by both the landlord and the agency. However, it has now been nearly 3, 4 months, and we have still not received our deposit back. We have repeatedly reached out via email to request updates and an estimated timeline, but have received little to no meaningful response. Most of the time, we only get automated replies stating that the concerned person is not in the office. This level of communication and lack of accountability is extremely frustrating. If someone is unavailable, there should be a proper system in place to handle tenant concerns this is not something tenants should have to deal with. As per UK regulations, deposits should be returned within a reasonable timeframe after the tenancy ends, which has clearly not been the case here. Overall, I am very disappointed with how this situation has been handled. I would not recommend this agency based on my experience.
Dear Gunjan, Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity to look into this further to address your concerns. Please contact us directly at hello@bourneestateagents.com with more details so we can investigate the matter. Kind Regards
5/5
GoogleBrilliant experience from start to finish with Elarose. Very friendly, helpful throughout the letting process. Well recommended. Thank you Elarose
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
GoogleBourne have been incredible from start to finish. As a first time landlord, I felt completely supported throughout and nothing was ever too much trouble. Becky and Elarose went above and beyond, always flexible, responsive and genuinely caring about getting the right fit. They didn’t just find tenants, they found the perfect ones. A seamless, stress free experience and I’d recommend them without hesitation.
Thank you for your review, Cherry. It is greatly appreciated and your kind words will be passed onto the lettings team.
5/5
GoogleAlways a pleasure dealing with this branch. Elarose in particular has been super helpful and always prompt with emails. Well done to the team also for an all round great service.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
TrustpilotCharlotte Top Class
Charlotte was the best estate agent I’ve ever dealt with, smooth move in, constant updates, and the feeling of if anything is wrong I just need to call.
Thank you Lewis for your review. It is appreciated and your kind words will be passed onto Charlotte.
5/5
TrustpilotExcellent service since Sarah…
Excellent service since Sarah Seten-Smith has been helping and dealing with my problems.
Thank you Christine for your review. It is appreciated and your kind words will be passed onto Sarah.
5/5
TrustpilotThe service is excellent
The service is excellent! The team worked very efficiently in finding me a tenant. Also they were very careful to advise me to take the most suitable tenant. They also very patient to answer all my questions regarding the rental contract. I especially would like to thank Hannah for her help.
Thank you, Yu! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleThey are extremely professional, punctual, and well organised, and they quickly understand your preferences and what you are looking for.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
GoogleDespite not ending up with a Bourne property, I must appreciate and share how beautiful their customer care and communication is. I had Szymon who showed us 2 properties and kept in consistent communication despite my complicated and constantly changing situation. I could not thank him enough and wish to go with bourne again next time I move due to having such a positive experience with them.
Thank you for taking the time to leave your review. Szymon prides himself on providing the best possible experience and we greatly appreciate you sharing your feedback. We hope you enjoy your new rental property and we will be waiting next time to assist with your move. Regards Bourne.
5/5
GoogleFantastic service. Very friendly staff and competitive prices. Thanks to Harry and Jim as well as Alex. Highly recommend. Thanks Bourne!
Thank you, Carla! Your 5-star review means a lot to our team. Please don’t hesitate to reach out if you need any further help.
5/5
GoogleI let my property through Bourne. The letting team has worked very efficiently and found very nice tenants for me. Hannah has always been very helpful. Thank you Hannah and letting team.
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
5/5
GoogleRecently purchased a home using Bourne and the process was incredibly smooth and transparent. Our agent Patrick was very professional during our viewing appointment and post offer acceptance Patrick ensured both the seller and buyer solicitors were managed well to maintain progress towards completion.
Thank you Conor for your review. It is appreciated and your kind words will be passed onto Patrick. We wish you all the best in your new home. Regards Andrew and the team at Bourne.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bourne Estate Agents has 1,784 reviews across its nine offices, rated 4.7 out of 5 overall: 1,590 on Google, 75 on Facebook, 5 on Yell, 114 on Trustpilot. Company-wide Facebook and Trustpilot reviews for Bourne Estate Agents are counted once, not once per office.
Farnham has the most, with 499 reviews rated 4.7 out of 5, followed by Guildford with 488.
The nine Bourne Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards: Bourne Estate Agents, Farnham won Gold; Bourne Estate Agents, Alton won Trusted Agent; Bourne Estate Agents, Woking won Trusted Agent; Bourne Estate Agents, Guildford won Trusted Agent.
