5/5
GoogleHad a great experience at Big Yellow. All staff were amazing both upon my arrival and when moving my stuff out. Roland and Dominick were particularly respectful and helpful employees. Will be returning next year.
Trusted Agent profile
Big Yellow Self Storage Co Ltd estate agents in London, Croydon, Brighton and 11 more
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5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Our offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
- Big Yellow Self Storage Co Ltd London (400 Wick Lane)400 Wick Lane, E3 2JG865 reviews Β· 865 on Google (4.6)74 in the last 90 days
- Big Yellow Self Storage Co Ltd Croydon202 - 216 Thornton Road, CR0 3EU567 reviews Β· 567 on Google (4.7)30 in the last 90 days
- Big Yellow Self Storage Co Ltd Brighton2 Coombe Road, Off Lewes Road, BN2 4EA541 reviews Β· 541 on Google (4.7)10 in the last 90 days
- Big Yellow Self Storage Co Ltd Beckenham1 Croydon Road, BR3 4AA399 reviews Β· 398 on Google (4.8)55 in the last 90 days
- Big Yellow Self Storage Co Ltd Cardiff65 Penarth Road, CF10 5DL399 reviews Β· 398 on Google (4.8)32 in the last 90 days
- Big Yellow Self Storage Co Ltd Edinburgh2 Bankhead Avenue, EH11 4HD392 reviews Β· 392 on Google (4.7)48 in the last 90 days
- Big Yellow Self Storage Co Ltd London (100 The Highway)100 The Highway, E1W 2BX372 reviews Β· 372 on Google (4.8)21 in the last 90 days
- Big Yellow Self Storage Co Ltd Enfield1 Progress Way, EN1 1FT358 reviews Β· 358 on Google (4.6)19 in the last 90 days
- Big Yellow Self Storage Co Ltd CambridgeUnit 14, Coral Park, Henley Road, CB1 3EA329 reviews Β· 329 on Google (4.8)34 in the last 90 days
- Big Yellow Self Storage Co Ltd Poole2 Nuffield Road, Nuffield Industrial Estate, BH17 0RB313 reviews Β· 313 on Google (4.8)10 in the last 90 days
- Big Yellow Self Storage Co Ltd ColchesterBruff Close, Turner Road, Colchester, CO4 5EU297 reviews Β· 296 on Google (4.8)31 in the last 90 days
- Big Yellow Self Storage Co Ltd Bromley12 Farwig Lane, BR1 3RB296 reviews Β· 296 on Google (4.7)58 in the last 90 days
- Big Yellow Self Storage Co Ltd Hove270A Old Shoreham Road, BN3 7EG284 reviews Β· 284 on Google (5.0)14 in the last 90 days
- Big Yellow Self Storage Co Ltd ChesterThe Printworks, Sealand Road, Chester, CH1 4RN273 reviews Β· 273 on Google (4.8)46 in the last 90 days
- Big Yellow Self Storage Co Ltd Chelmsford39a Robjohns Road, CM1 3AG256 reviews Β· 256 on Google (4.9)24 in the last 90 days
Latest reviews from every Big Yellow Self Storage Co Ltd office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI recently used this depot for storage, and the experience was outstanding. The facility is well-maintained, and the staff are incredibly helpful, always willing to answer my questions with patience and expertise. Special thanks to Roland and Gracie for going above and beyond to ensure everything went smoothly. Their professionalism and friendly service truly made the process stress-free. Highly recommend!
5/5
GoogleExcellent secure storage facility staff are knowledgeable and very helpful. Highly recommended.
5/5
GoogleAmazing customer service both over the phone and in person. Set up was super simple online and weβre happy to answer any questions over the phone. Patrick who checked me in was also very helpful and explained everything very clearly. Highly recommend :)
5/5
GoogleReally smooth check in process. We were taken through everything in detail including checking out the space before we signed for it. The unit we'd booked was ready for us, spotlessly clean and as we'd requested. Plenty of trolleys to use. Parking is a bit tight, especially with 4 dog-walking vans parked up every time we've been.
5/5
GoogleEveryone was really friendly and helpful. Patrick did a great job helping me change my booking on the day as I had severely miscalculated the space I needed, He sorted everything out and made it nice and simple for me. I also thought the facilities were pretty modern and impressive, all clean, dry and good light. Many thanks for everything.
5/5
GoogleI've recently started to use the Big Yellow Storage and had an excellent experience. Ryan was incredibly helpful throughout the process, offering outstanding service and really understanding our needs. He helped us make informed decisions, making everything much easier. Highly recommend Big Yellow Storage, and special thanks to Ryan for going above and beyond!
5/5
GoogleVery respectful, polite and reassuring.
5/5
GoogleI was very impressed with Big Yellow and the staff were very friendly and helpful especially Neil who helped me a lot.
5/5
GoogleSo so amazing! I had Neil and he was lovely! Made a stressful day much simpler! Great service!
5/5
GoogleVery easy , gentleman called Neil was helping me. Very respectful and kind man who was very helpful in explaining all I needed to do and was very quick. Would recommend
5/5
GoogleFriendly and helpful staff especially after a long morning of moving things. They were very patient with me when I was feeling particularly overwhelmed. They recommended me products useful for protecting my locker and gave me all the information I needed. Quality customer care ππ» β¦
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGeorge was great, no issues whatsoever
5/5
GoogleGood experience at this storage. Receptionists were also really helpful...
5/5
GoogleGeorge and Kara are very kind and helpful! Overall very good service.
5/5
GoogleGreat service! George and Kara were really friendly and professional. Helped me get my stuff to the storage unit smoothly. It was really fast too.
1/5
GoogleI booked with Big Yellow Colchester 2 weeks before the day I needed self storage. Went through the online form to make the reservation. After the completion it said I can come in and pay in person on the day of the booking. The day before my booking date I went to confirm everything online, I confirmed my identity and my direct debit. To my surprise after an hour they cancelled my confirmed reservation. I tried again by calling them same thing happen twice. I called back support to fix this issue. They told me the store is going to reach out to me to resolve the issue but never did. I was left in a position where Iβm leaving the house the next day with movers, cleaners and all parties coming in and without a place to store my belongings. I couldnβt find anything at the last moment as it was already the afternoon. I had to pay 3x the amount to finally manage something by the neck of time. I would say they have most unprofessional business ethics. I understand logistical issues but least let the other person know in due time so that they can find or manage alternatives. If you did mess up then at least be straightforward or even be sorry about it. They just donβt care. I would say if you value yourself, stay away!!!
2/5
GoogleRating only, no written review.
5/5
GoogleGreat spot. Easy to deal with and very friendly service. Thank you
5/5
GooglePaula was so helpful and made the registration process quick and easy, an absolute godsend after such a stressful move.
5/5
GooglePaula and her team are very professional and extremely helpful. I have been using this storage space since 2020.
5/5
GoogleReally lovely staff! I checked in just an hour before they close for the evening and they sped through my checkin process and were extremely helpful and understanding throughout the entire process!
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Questions about Big Yellow Self Storage Co Ltd
Which Big Yellow Self Storage Co Ltd office has the most reviews?
London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
Where are the Big Yellow Self Storage Co Ltd offices?
The 15 Big Yellow Self Storage Co Ltd offices, by town:
- Beckenham: 1 Croydon Road, Beckenham, BR3 4AA
- Brighton: 2 Coombe Road, Off Lewes Road, Brighton, BN2 4EA
- Bromley: 12 Farwig Lane, Bromley, BR1 3RB
- Cambridge: Unit 14, Coral Park, Henley Road, Cambridge, CB1 3EA
- Cardiff: 65 Penarth Road, Cardiff, CF10 5DL
- Chelmsford: 39a Robjohns Road, Chelmsford, CM1 3AG
- Chester: The Printworks, Sealand Road, Chester, CH1 4RN
- Colchester: Bruff Close, Turner Road, Colchester, CO4 5EU
- Croydon: 202 - 216 Thornton Road, Croydon, CR0 3EU
- Edinburgh: 2 Bankhead Avenue, Edinburgh, EH11 4HD
- Enfield: 1 Progress Way, Enfield, EN1 1FT
- Hove: 270A Old Shoreham Road, Hove, BN3 7EG
- London (100 The Highway): 100 The Highway, London, E1W 2BX
- London (400 Wick Lane): 400 Wick Lane, London, E3 2JG
- Poole: 2 Nuffield Road, Nuffield Industrial Estate, Poole, BH17 0RB
