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★★★★★
5,936 reviews across 15 offices and 3 platforms
Big Yellow Self Storage Co Ltd has 15 offices, in London (two offices), Croydon, Brighton, Beckenham, Cardiff, Edinburgh, Enfield, Cambridge, Poole, Colchester, Bromley, Hove, Chester and Chelmsford. Together they have 5,936 reviews on three platforms, rated 4.7 out of 5 overall.
5,933
Reviews on Google
All 15 offices
2
Reviews on Facebook
All 15 offices
1
Reviews on Yell
All 15 offices
Big Yellow Self Storage Co Ltd's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleNeeded somewhere to store contents of my house for 2 weeks between moves and Big Yellow made it as stress free as possible. Booking was straight forward and when we got there the staff couldn't have been more helpful. You can access your locker 24 hours a day as long as let them know so they can go through procedures with you. Just remember your own padlock so you don't have to buy one there as theirs are quite expensive.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleGood friendly and helpful guys down there.
3/5
GoogleRating only, no written review.
5/5
GoogleAll you need for your self storage requirements!
2/5
GoogleI visit this place about once a week, the staff are nice and helpful - to a point. But my issue with the place is they never have enough trolleys and they often only have one lift working. This leads to long delays and squabbles amongst the customers over the trolleys!! They only have 6 large trolleys there, and they insist they don't have room for more, as if!! Why they don't buy more trolleys is beyond me, its like they don't want to help their customers at all. Ridiculous.
1/5
GoogleI never started using it. They surprised me with an extra £2/week for insurance. That is like £104/year. Too high a insurance for their smallest locker room - especially when the things you store does have less value.
5/5
GoogleFantastically friendly, well priced, no nonsense - can't recommend highly enough.
5/5
GoogleI’ve used this company twice now and they’ve been fantastic both times, promptly replying to any emails I’ve sent and providing a very professional service.
5/5
GoogleHaving used Big Box 4 years ago on our last downsize project I was amazed at the difference at Big Yellow. Not only did I get treated like I was a welcome customer, but the staff member who handled our enquiry had listening skills too, and managed to suit all of our requirements including price by actually talking to us. I didn't bother to go away and get another quote. None of the things I list now apply at Big Box. The storage unit and corridors are well lit, and warm. The electronic door entry and exit system is excellent and means our individual unit is alarmed not just the whole warehouse. The staff make eye contact and smile. The process is fast and sensible. The price is right. Well done Big Yellow!
3/5
GoogleRating only, no written review.
4/5
GoogleI think it's a good system. I would really like the extras like the padlock and the insurance to be highlighted in BOLD pre-booking in but, overall it's good. In fact the real problem is other people. So many stupid questions make checking in difficult. Anyhoo, overall it's pretty good.
4/5
GoogleBig Yellow in Bow were clearly under a lot of pressure on a Saturday a few weeks before the start of the Olympics. While I had registered online in advance, I had to queue when I got there, but my man and van managed to unload the van onto the trolleys in the meanwhile - so I didn't really lose any time.Yes, you can save money by buying a padlock in advance (they sell them for about £15), but Big Yellow are pretty clear about that up front. All in all, for short term storage (under 4 weeks), I think it's a decent service at a reasonable price.
2/5
GoogleFirst time using this company. Over the phone - Great! In store - Terrible! From the moment we entered the receptionist was disgraceful. Stinking attitue and argumentative. Emailed customer services with a complaint and was told I would hear from the manager at Bow. Obviously still waiting to hear back from them weeks after. Let down and will not be using them again!
4/5
GoogleOverall it was a good experience, the facilities are modern and staff was polite. The only slight problem was that I brought a Royal Mail redirection confirmation letter as proof of address but the person signing me up was insisting that I need a bank statement even when I explained that I have pretty much everything only electronically. Eventually after minutes of pleading and a colleague coming over it was accepted and everyone was happy :)
5/5
GoogleBig Yellow Self Storage is clean and easy to use. Staff are friendly and helpful. Would recommend them to anyone
4/5
GoogleVery clean, good service provided by Debbie who was very friendly and explained all security details very thoroughly and clearly
5/5
GoogleWe were moving because of travel plans. Service and flexibility we got from the Big Yellow and especially staff at the Beckenham was absolutely great and helped us so much.
5/5
GoogleAbsolutely no problems with this service. Checking in was fast, hassle free and staff were friendly and efficient. Thanks for your help.
5/5
GoogleThe staff are polite and helpful. They made the whole experience easy and painless. I would definitely recommend them!
5/5
GoogleVery professional service whilst also being personable, too. Very efficient when arriving at the store to get everything essential but also keen to make sure that it is right for me, the customer.
5/5
GoogleWe had an excellent experience here - the staff member who greeted us was extremely friendly, helpful and informative. The check-in process was very smooth and the option to upgrade the storage space to a bigger unit on the day was very useful. I highly recommend Big Yellow Self Storage.
5/5
GoogleVery friendly, helpful and accommodating - I'd definitely recommend these guys.
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London (400 Wick Lane) has the most, with 865 reviews rated 4.6 out of 5, followed by Croydon with 567.
The 15 Big Yellow Self Storage Co Ltd offices, by town:
