Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
1,026 reviews across 13 offices and 2 platforms
Beresford Adams has 13 offices, in Chester, Prestatyn, Wrexham, Bangor, Colwyn Bay, Mold, Holyhead, Menai Bridge, Porthmadog, Abersoch, Conwy, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 1,026 reviews on two platforms, rated 4.6 out of 5 overall.
1,025
Reviews on Google
All 13 offices
1
Reviews on View Agents
All 13 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic dealing with Beresford adams from start to finish couldn't ask for more and a special thankyou to the two ladys called Carys who helped me every step and made sure everything went smoothly and without a hitch,always returned calls and prompt emails and a pleasure to deal with. 😀 🥳🥳🥳
1/5
GoogleShocking service from these put house up for sale last year ended up taking it bk off the market doing viewings for people that couldn't actually buy or wasn't in a position to buy And also doing alot of them myself. Instead of these doing what there payed to do the signage guy broke not one but two off my concrete posts these was informed nothing was done to replace or repair can never speak to who you ask for just terrible service in general Used there mortgage advisor on my first property purchase biggest mistake I ever made basically seen me coming three years on a shit deal AVOID THESE AT ALL COSTS
Hi Thomas, thank you for your review, however upon further investigation we have never ever had any dealings with you, so we would question why you are leaving a review in the first place. We note you had dealings with another local agent, so perhaps you are confused? Mold is a very small town and we have a fantastic relationship with our customers, many of who are known to us personally, which is reflected in the brilliant feedback we receive. Of course, if you believe we are mistaken, please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleSimply lazy and lacks integrity
1/5
GoogleShocking
Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
GoogleI strongly advise against using this agency to manage any property. In my experience, they have consistently demonstrated a complete lack of capability in handling even basic responsibilities. From withholding funds without clear explanation, to failing to take or provide accurate meter readings, their service has been disorganised and frustrating. Every time you contact them for information, no one seems to know what’s going on, and promises of a callback are rarely, if ever, fulfilled. There is a clear lack of accountability, with staff turnover so high that it's impossible to know who is managing what. You’re constantly being passed from one person to another with no resolution in sight. In short, they are not equipped to manage properties in a professional or reliable manner. AVOID at any cost !!!!
Hello Margarita, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and the issues you've encountered. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleFantastic experience dealing with them, in particular Samantha Galvin. Quick and easy and genuine, Thankyou
5/5
GoogleThese guys really do a great job and a great service, sale was slow but due to solicitors taking there time with queries but we eventually got there after the agents gave them a good push, very happy, highly recommend if you are to buy or sell, even rent in Colwyn bay and surrounding areas. Thanks again :)
5/5
GoogleExceptionally happy with a very smooth experience in what could have been a complicated process. No hesitation in recommending their services.
5/5
GoogleReally good Agent. Thank you so much !
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlecia managed the sale and completion of my property. Brilliant from start to finish, not once did I need to chase or follow up with either her or even my own solicitors. Fantastic working with her and look forward to doing so again
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleTarryn was very helpful throughout viewing and moving process, great customer service and helped me get all my questions answered.
Thank you for leaving us your superb 5* review Abbie. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic approach, commitment and engagement in every single step throughout the whole process of selling and buying. The Wrexham branch can be honestly recommended to anyone who does not want to struggle with finding a buyer and/or a seller. 5 stars for Alecia.
Thank you Kamil for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlecia was a key person involved in getting us moved into our new home. We had only 6 weeks to get everything done and she went above and beyond to ensure we would so thanks to her and others we were able to spend Christmas in our new home.
Many thanks Andy for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service
Thank you for taking the time to leave us this amazing 5* review Rebecka. Kind regards Lucy, Customer Relations.
5/5
GoogleI Wouldn’t be able to go in to full details of all excellent work Megan did throughout the whole purchase of the property as this review would take a while to read. …
Thank you Gavin for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI cannot describe how happy I am for having Megan as my advisor. She got me through the process easily and nicely. I was always kept well informed and never for once felt forgotten. House moving is stressful but Megan really helped me with …
Many thanks for the great 5* review and your kind words Emilia. Best wishes, Lucy, Customer Relations.
4/5
GoogleAlecia was always on hand to speak to which helped enormously with the selling process thank you
We're delighted to hear that Alecia was able to assist you throughout the selling process. Thanks for your lovely review Ruth. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe contacted Bangor regarding a rental property, phone was answered swiftly and Alex was so helpful and informative, contacted us back when viewings were available, met us at the property never chased us, or rushed us and answered all …
Thank you for taking the time to leave us this great 5* review and recommendation Darren Povey. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience using Beresford Adams, Mandy and the team were so helpful from the very start all the way through the selling process. Any questions were quickly and professionally answered but with a personal touch. They wasted no time in …
Thank you for taking the time to leave us this great 5* review and recommendation Chris. Kind regards, Lucy, Customer Relations.
5/5
GoogleAmazing staff, Lisa was very helpful finding us our new home
5/5
GoogleWe can’t thank all the team enough at Bereford Adams. Fantastic service from the first point of contact until the completion day. A very special mention to Alecia who was our agent throughout and always went above and beyond to help us. Always on hand with any questions or updates. Informed us of every stage and made us feel very at ease in what is a very stressful time! Thank you Alecia for your exception customer service! You’re a star!
Many thanks for your marvellous 5* review Hayley. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from start to finish. Diolch.
Thank you for your glowing 5* review Ian. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleHas the best experience with Beresford Adams! So grateful to Alecia for managing my sale and keeping me updated throughout! Thank you so much!
Thank you for taking the time to leave us this great 5* review Rhea. Kind regards, Lucy, Customer Relations.
5/5
GoogleCaitlyn was very friendly, helpful and diligent throughout our purchase, and had good communication skills.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 228 reviews rated 4.5 out of 5, followed by Prestatyn with 200.
The 13 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.
