Trusted Agent profile · Clwyd, Gwynedd, Cheshire and more
Verified
★★★★★
1,026 reviews across 13 offices and 2 platforms
Beresford Adams has 13 offices, in Chester, Prestatyn, Wrexham, Bangor, Colwyn Bay, Mold, Holyhead, Menai Bridge, Porthmadog, Abersoch, Conwy, Rhyl and Ruthin (Clwyd, Gwynedd, Cheshire, Wrecsam, Conwy and Caernarfonshire). Together they have 1,026 reviews on two platforms, rated 4.6 out of 5 overall.
1,025
Reviews on Google
All 13 offices
1
Reviews on View Agents
All 13 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Beresford Adams's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Beresford Adams, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent renting experience at Beresford adams, Mold recently. Very helpful, friendly team and excellent communication right from the viewing to referencing to the final move. Special thanks to Sophie. Keep up the good work. Would definitely recommend.
Hi, Jayveer Thank you for the review and the recommendation. I'm glad to hear that your move went through without any issues and that Sophie looked after you so well. Kind regards, Chris
1/5
GoogleI would not recommend Beresford Adams! My wife arranged a valuation of our property to get an appreciation of current market value. She was honest from the beginning, advising that we are not currently looking to sell, only to seek advice on whether it is beneficial to do further works. The appointment was cancelled 1.5 hours before they were expected because we were not in a position to sell, they did not think they could advise us accordingly. My wife took a day off work to prepare and be there for the appointment, only for it to be cancelled at such short notice. Many forums on the internet claim that estate agents are happy to offer valuations, even if you are not in a position to sell as they hope it will create a good image of the company in the hope that when the time is right you might use their services.....this is clearly not the case for Beresford Adams Wrexham branch! They are a bunch of time wasters and tried to blame the time delay in reaching their decision, not to attend on a junior member of staff whom had just started, rather than be honest and admitting it was because currently there is no financial benefit for them at this moment in time, a rather short-sighted way to operate in my opinion. Very disappointed.
Hello Marc, I am sorry to read that you are feeling disappointed. I can assure you that all of our branches offer a no obligation valuation. So we can look further into your experience, please do get in touch with us at review@countrywide.co.uk, if you wish. Kind regards Emma
5/5
GoogleWhat a fantastic company Beresford Adams, Mold is ! I have never before encountered such amazing teamwork in practice . The expertise and effort over and above the call of duty was brilliant when they were selling my house. They always made me feel I was their only customer - however busy they were! I would like to mention, in particular, Eira Boden, Beth (now in the Wrexham branch) Sam, Sian, Sarah and Brogan. All of them were SO helpful at every stage of the sale; extremely patient and hardworking especially when things were difficult; always friendly and smiling despite the difficulties encountered with the house. I recommend this staff very highly to anyone wanting exceptional service and experience when selling their property. Thank you Beresford Adams, Mold - you excelled yourselves !
Thank you Carolyn for your wonderful 5* review of our hardworking and dedicated team at Beresford Adams in Mold. It is fantastic to read that you you found the teamwork displayed by our team amazing and that you were able to take advantage of their experience and expertise in selling homes. I will make sure your wonderful review is forwarded to the branch team and also to their Regional Director and thank you for your fantastic recommendation! Best wishes, Scott.
5/5
GoogleI have recently sold and purchased a property with Beresford Adams, Chester and cannot thank them enough for everything they have done to help with both selling and buying a property. Jade-Lea was absolutely brilliant and managed to put up with my daily phone calls and questions. She responded almost instantly to any queries or requests I had, whilst making me feel at ease and gave me regular updates throughout the whole process. I literally cannot fault the support I have received from Jade, and appreciate every little thing she did. I am so grateful that she made this potentially stressful process as straight forward as possible. Thank you.
Thank you Laura for your wonderful 5* review of the fantastic service you received from Beresford Adams. Kind regards, Emma.
5/5
GoogleHi, I recently completed on a flat sale in Chester. Beresford Adams were professional and had good communication throughout the proceedings. I would highly recommend this business. I would also like to personally praise one of the sales team, Katrina in the Beresford team. She was key in communicating to me throughout the sale, and went above and beyond to support throughout. Katrina was supportive throughout a sometimes stressful process and should be credited as a real asset to her team. Thank you again! Emma
Thank you for taking the time to leave this excellent 5 star review Emma. Katrina and the team from Beresford Adams in Chester pride themselves on providing fantastic customer service and a straightforward process whether you are buying or selling a property through them. It is fantastic to read that you benefited from this service. Many thanks, Maryjane.
1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i should have been sent a deposit release form which i got sent and returned on 10th Sept, i am still waiting on a response, they don't answer the phone and no replies to my emails. unfortunately for them i work in Chester and will probably end up paying them a visit in person if this continues... poor customer service.
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
5/5
GoogleBeresford Adams Rhyl are a really helpful estate agents if you're looking to buy in that area. Their estate agent Leanne is really helpful. She listens carefully to what you want to purchase and does all she can to present suitable options. She spends time with viewings and you don't feel rushed or pushed. She keeps you up to date with anything new and takes time to make contact with you. I recommend this company as they are knowledgeable and friendly. A prospective buyer from Manchester
3/5
GoogleRating only, no written review.
Thank you for the great review. However, if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah
1/5
GoogleLack of Communication throughout my tenancy. i moved out of the property on 8th August and the Landlord text to say she was happy with returning my deposit. i did not receive any correspondence from Beresford Adams. i called to find that i …
Dear Adam, thank you for taking the time to leave a review. I am sorry for the delay in the return of the deposit. All feedback is used to continually improve our service and your comments will be passed on to ensure lessons are learned from this. Many Thanks
1/5
GoogleWhen renting a house, nobody told you about the house is for sale. They rented a house where I lived with my children and my partner for 6 months when they had another house for us 0 emails, 0 suggestions as if we were not. Now that we have found a home from another agency, this agency is making trouble. We were in the agency to tell you about the house was sold, about the 2 months we have to go out with the kids, and that we found a home from another agency, she said ok there is no problem and now it came out that this lady did not inform us If we sign up we will get nothing information. Thank you very much for hurting me and my children through you will be homeless!!!!!
Good Morning, We are deeply sorry to hear this. Please be assured that the health , safety and happiness of our customers is extremely important and it is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these issues to our attention . If you would like this matter to be investigated further, please send more details to customercare@countrywide.co.uk and this will be looked into further. Thank you again for taking the time to leave this feedback. Kind regards, Regan
1/5
GoogleDreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Hi Cara, I am disappointed to read about the service you have received. Please be assured all feedback is taken extremely seriously and will be passed onto the relevant people to highlight and look into any failings in service. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk. Many Thanks. Regan.
1/5
View AgentsComplaint against Chris Hassett
Me and my wife hired Chris to help us in buying a house. Being a close friend with Kris Dikes from Chester branch, he assured me over the phone that the vendor will negotiate if any repairs needs doing. But the email from Kris to us came that there is no room for negotiations, even further checks will be done for costs estimates. He lied to me in this respect and although he assure he will call me to discuss about this, he didn't. Very disappointed by how he handled with our case. Shame
Thank you for taking the time to leave us your feedback. I was disappointed to read that you were not happy with your experience with our agents and as such would like to advise you to contact us privately via review@countrywide.co.uk to discuss any concerns you may wish to raise.
1/5
GoogleGiving one star very reluctantly...we have had the most dreadful experience using this company! We are pensioners with very little savings (just enough for funeral costs) We had to sell our house because we couldn't meet the final Mortgage payment, we had only ever been able to afford to pay the interest on the mortgage due to personal reasons. When we were first told that a buyer was interested in our property, we were told " they were cash buyers,ready to move in straight away "...that was all a massive lie! and carried on like that for months on end resulting in us loosing thousands of pounds,and it affected my husband and my health badly.I could go on but it is too upsetting to even be reminded of this!
Hi Dawn, I am sorry to hear that this was your experience and that you were unhappy with the service you received, but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Many thanks.
5/5
GoogleGreat agents to get a place to stay,well recommended.If you are looking for a place use these,the staff are very polite and courteous.
5/5
GoogleRating only, no written review.
5/5
GoogleEveryone so kind and kept us informed from the office in Llandudno and Conway and Rhos on Sea. They helped us to decide if it was price, convenience, location and location won....along with price. They all did their best for us. Sincere thanks
5/5
Googlebrilliant staff
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Beresford Adams has 1,026 reviews across its 13 offices, rated 4.6 out of 5 overall: 1,025 on Google, 1 on View Agents.
Chester has the most, with 228 reviews rated 4.5 out of 5, followed by Prestatyn with 200.
The 13 Beresford Adams offices, by town:
Yes. In The Trusted Agent 2026 awards: Beresford Adams, Clwyd won Trusted Agent.
