Trusted Agent profile · Essex
Verified
★★★★★
4,992 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,992 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAlways helpful, Always willing to offer a solution (especially Joe) would highly recommend in your property journey, nothing was ever too much.
Hi, Thank you for your glowing feedback following your recent experience with Joe and the team. We'll be sure to pass your feedback on to them. We really appreciate you recommending us. Kind Regards, Balgores Property Group
5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Good morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. A huge congratulations on completing your first home purchase. Many thanks, Balgores Property Group
5/5
TrustpilotMortgage advisor Abigail Cowlishaw and…
Mortgage advisor Abigail Cowlishaw and team, were really helpful, supportive and quick in their response &work. I really appreciate their quick response throughout the process help us to finish all the formalities within 2-3 months. Thanks Abi
5/5
TrustpilotBrilliant support and service from…
Brilliant support and service from Carlos in the Gravesend office as I enter my second year with my current tenant at my rental property. Carlos is super quick to respond and help when I ask for assistance.. and I’m so grateful to Daniella for her help to get me where I am today after a horrendous time with another local agent and nightmare tenant.. My life is made so much easier by the clear and concise owner statements during tax return deadlines. Can’t recommend enough. Thank you!
1/5
TrustpilotDO NOT USE THIS AGENT THEY ARE LIARS
DO NOT USE THIS AGENT THEY ARE LIARS I viewed the property and it was confirmed and I was waiting for the documents for a week my phone calls and then Nikola who was supposed to send me the documents lied and then said the property was offered to someone else after we had a agreement
5/5
TrustpilotExceptional Mortgage Advisor Peter Walker
Peter Walker served us very well. He is kind, respectful, patient, a great listener, and very professional. At some point, I was almost giving up, but Peter's optimism and encouragement kept me going. He is exceptional in all aspects of his work. I recommend Peter to anyone out there who is looking for a property advisor. Thank you, Peter, for making it possible for me to be a homeowner.
5/5
GoogleExcellent service, staff very friendly and helpful even when we were constantly asking questions and generally being annoying during our house sale!
5/5
TrustpilotPeter was great!
I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!
5/5
TrustpilotHighly recommended
Couldn't recommend these enough. All amazing but especially Deepuk and Donna. We sadly had to complete the sale on my deceased brothers flat. They were so kind, empathetic and helpful. It made a very difficult process that bit easier. Was what lovely was meeting Deepuk because my brother had already started the sale with him and so Deepuk remembering my brother and their conversations. Definitely went above and beyond expectations. Thanks again!
5/5
Trustpilot5star review
From asking for valuation on my house through to completion, all the staff at Balgores were so helpful & looked after me every step of the way. It was a long & complicated journey but I’d just pop in & get any issue sorted out there & then. As a technophobe they would always help me with emails, copies & scanning things straightaway. It felt like sitting there & having a chat with friends while they had my back & sorted anything out. Highly recommend, thank you all guys!
5/5
TrustpilotExcellent service and highly recommend!
5/5
TrustpilotSuper broker Peter Walker!!
Me and my sister bought a property through balgores. We had the pleasure of Peter Walker who was our amazing broker. He was nothing but helpful and super informative. He went above and beyond to deliver invaluable customer service to us and would use his services again. Ensuring we were able to complete the purchase of the house at a fair price and a timely manner. Thanks Pete !
5/5
TrustpilotI recently worked with Peter and Claire…
I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.
1/5
GoogleA Highly Disappointing Experience with Balgores Romford Estate Agents I am writing to express my extreme dissatisfaction with the appalling service I received from Balgores Romford. Despite their grandiose claims of being able to sell my property within two weeks, my experience has been a frustrating and costly ordeal that I would not wish on anyone. After enduring 40 viewings and reducing the property price three times, the agents failed to deliver on their promises. Instead of taking responsibility, I was shockingly advised to find another agent. To add insult to injury, they ultimately admitted that they could not sell the property and suggested it be removed from the market altogether, a direct contradiction of their earlier bragging and assurances. To compound matters, I was charged £1,100 for searches and conveyancing fees, which were never even provided. This feels not only like a breach of trust but also outright exploitation, especially given the lack of results and the dismissive attitude I encountered. The entire process was riddled with miscommunication and false promises. Balgores Romford has demonstrated a lack of professionalism, accountability, and basic customer care throughout. I strongly urge potential clients to avoid Balgores Romford at all costs. If you feel compelled to use them, ensure you conduct extensive due diligence beforehand to avoid being misled as I was. This experience has left me deeply disappointed and out of pocket, with no results to show for my time, effort, or financial investment. Balgores Romford’s service has been nothing short of disgraceful.
Thank you for your feedback. Please note we are now internally investigating this matter. Please could you email the Area Director Billy Gill (billy@balgoresproperty.com) who would like to discuss this matter with you personally.
5/5
GoogleWould definitely recommend Balgores. Special mention to Ricky and Donna for fantastic communication.
Good afternoon, Thank you for taking the time to leave us a review. It's great to hear how fantastic our agents, Ricky and Donna, has been throughout your experience and how professional you've found them to be. Kind regards, Balgores Property Group
1/5
TrustpilotA Highly Disappointing Experience with…
A Highly Disappointing Experience with Balgores Romford Estate Agents I am writing to express my extreme dissatisfaction with the appalling service I received from Balgores Romford. Despite their grandiose claims of being able to sell my property within two weeks, my experience has been a frustrating and costly ordeal that I would not wish on anyone. After enduring 40 viewings and reducing the property price three times, the agents failed to deliver on their promises. Instead of taking responsibility, I was shockingly advised to find another agent. To add insult to injury, they ultimately admitted that they could not sell the property and suggested it be removed from the market altogether, a direct contradiction of their earlier bragging and assurances. To compound matters, I was charged £1,100 for searches and conveyancing fees, which were never even provided. This feels not only like a breach of trust but also outright exploitation, especially given the lack of results and the dismissive attitude I encountered. The entire process was riddled with miscommunication and false promises. Balgores Romford has demonstrated a lack of professionalism, accountability, and basic customer care throughout. I strongly urge potential clients to avoid Balgores Romford at all costs. If you feel compelled to use them, ensure you conduct extensive due diligence beforehand to avoid being misled as I was. This experience has left me deeply disappointed and out of pocket, with no results to show for my time, effort, or financial investment. Balgores Romford’s service has been nothing short of disgraceful.
5/5
TrustpilotExceptional service from Balgores Upminster
What exceptional service from Chris West and his team at Balgores Upminster! They sold our house in TWO days and they followed up progress from start to finish making it a virtually painless process. Can’t recommend them highly enough.
1/5
GoogleUntrustworthy and Unprofessional - Holding Deposit Scam! FRAUDSTERS I had a terrible experience with Balgores Lettings Agent. They promised us a flat and took a £205 holding deposit, assuring us that everything was going smoothly and we would move in within a week. However, after waiting anxiously and receiving no updates, even after constantly chasing, they suddenly rejected our references without proper explanation. My reference went through as I am on £42k annual salary, employed full-time whereas my partner is on £50k salary, self-employed full-time. He submitted the requested document of his fully submitted Tax Returns Document, which they rejected saying that they need another document which DOES NOT exist on Government Gateaway. So thetefore they decided to not proceed with Letting the property to us and on top of that THEY WOULD NOT REFUND OUR DEPOSIT MONEY!!!! Absolutely ridiculous seeing as they said this holding deposit had initially promised would secure the flat. Their handling of the situation felt like a bait-and-switch tactic, and it left me feeling deceived and financially cheated. I would strongly advise anyone to avoid Balgores Lettings if you value transparency and honesty in your rental process. This agency clearly prioritizes profits over customer service, and I regret ever trusting them. Absolutely gutted with our experience! Luckily we now have an incredible house that is 100x better with lovely agents called ‘Anthony Martin’s’ - would definitely recommend any other agents besides Balgores!!!
Good afternoon, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We strive to maintain fairness in our policies and act in accordance with the Tenant Fees Act 2019, following guidelines carefully in every situation, including decisions related to deposits. If you’d like to discuss this further, please feel free to contact the lettings Manager Mark Claxton at our Hornchurch branch. Many thanks
1/5
TrustpilotWe didn't like the service when we were…
We didn't like the service when we were selling our home with them. We don't believe that they conducted enough affordability checks on our potential buyer.
5/5
TrustpilotGreat communication, flexible appointments
Great communication and flexibility. Peter and his team really went the extra mile to help us purchase our first property. Would definitely recommend!
1/5
GoogleUntrustworthy and Unprofessional - Holding Deposit Scam! FRAUDSTERS I had a terrible experience with Balgores Lettings Agent. They promised us a flat and took a £205 holding deposit, assuring us that everything was going smoothly and we would move in within a week. However, after waiting anxiously and receiving no updates, even after constantly chasing, they suddenly rejected our references without proper explanation. My reference went through as I am on £42k annual salary, employed full-time whereas my partner is on £50k salary, self-employed full-time. He submitted the requested document of his fully submitted Tax Returns Document, which they rejected saying that they need another document which DOES NOT exist on Government Gateaway. So thetefore they decided to not proceed with Letting the property to us and on top of that THEY WOULD NOT REFUND OUR DEPOSIT MONEY!!!! Absolutely ridiculous seeing as they said this holding deposit had initially promised would secure the flat. Their handling of the situation felt like a bait-and-switch tactic, and it left me feeling deceived and financially cheated. I would strongly advise anyone to avoid Balgores Lettings if you value transparency and honesty in your rental process. This agency clearly prioritizes profits over customer service, and I regret ever trusting them. Absolutely gutted with our experience! Luckily we now have an incredible house that is 100x better with lovely agents called ‘Anthony Martin’s’ - would definitely recommend any other agents besides Balgores!!!
Good afternoon, Thank you for your feedback. We’re sorry to hear you were disappointed with your experience. We strive to maintain fairness in our policies and act in accordance with the Tenant Fees Act 2019, following guidelines carefully in every situation, including decisions related to deposits. If you’d like to discuss this further, please feel free to contact the lettings Manager Mark Claxton at our Hornchurch branch. Many thanks
5/5
TrustpilotI highly recommend his services
I highly recommend his services. Very helpful, no complaints on my end whatsoever.
5/5
TrustpilotI highly recommend his services
I highly recommend his services. Very helpful, no complaints on my end whatsoever.
5/5
TrustpilotI used Peter Walker & Claire for my…
I used Peter Walker & Claire for my mortgage (for the 5th time now) as they always delivery and never disappoint. Initially sound advice on a strategy and then a pain free and easy process of obtaining a re mortgage. Clear communication throughout the process in and out of office hours with nothing too much trouble, Great service as always - thank you very much
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold and 1 Silver ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 25 other industry awards since 2013.
