Trusted Agent profile · Essex
Verified
★★★★★
4,990 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleBalgores Romford were very professional and all the staff were friendly. Louise Gibson needs a special mention, she kept everything running as smoothly as possible and chased up the solicitors and sellers when needed. Charlie White also …
Good Morning, Thank you for your glowing feedback following your recent experience with Louise. We'll be sure to pass this on to her. … More
5/5
GoogleBalgores Estate Agents are best in class. Having used them for both selling and renting, I found them to be extremely professional at all times. …
Good morning, Thanks for leaving us such positive feedback. Our goal is to help our customers through what we know can be a stressful time. … More
5/5
GoogleAmazing professional service from the Lettings team at Balgores, a big thankyou especially to Mark Claxton. When I needed to change my agent on my property Mark guided both me and my tenants through the process from beginning to end. Mark …
Good afternoon, Thank you for your kind words about the Romford branch and in particular Mark and the team. … More
5/5
GoogleNick at Magnus James was fantastic at finding me a job really quickly. He arranged two interviews and I am happy to say that I start my new job next month. A thanks to nicks exceptional service and great support.
5/5
GoogleRating only, no written review.
5/5
GoogleQuick buy and great at keeping in touch throughout the process to make it a smooth purchase, thank you
5/5
GoogleFrom start to finish, the service from the team was exceptional. Max was incredibly thorough during the initial stages of signing up, he took the time to explain everything clearly and made sure all the details were spot on, which gave us a …
5/5
GoogleLuke Higgins, Branch Director visited our house this afternoon under the "House Price Guide Day scheme" Luke was extremely personable and professional and he had researched well in anticipation of our appointment the value of similar properties in our category. We were very happy with his valuation and quotation of costs. If we decide to sell Luke will most definitely receive our call. Meanwhile I'm going to pass on his details to friends and family that might be looking to move in the future as I was very impressed!
Thank you for sharing this fantastic review, Lesley. We're so pleased that you found our approach to be professional & personable. If you decide to sell your property, then please do not hesitate to get in touch. Thanks again and we appreciate you recommending us to your friends, too. Best wishes,
1/5
GoogleI would not recommend this agency to anyone, they are a bunch of arrogant people there who would only make empty promises and claim to be a big organisation managing 700 plus clients, however, please avoid. There is a certain gentleman there called Sunil, he will act like he knows it all but on one of my queries, he wrote on an email “do not waste our time”. Absolutely zero customer service, no professionalism. Also i have proof that i did not ask anything free and whatever i asked was a part of the contract, however, these guys would only mention that our property was given to them and not acquired, I honestly have no more time to waste since i have then sold my house and swiftly, these guys couldn’t even give me clarity on when the tenants will leave. Avoid at all costs, for their attitude, you’d probably get two estate agents who would prove their mettle with some work and not ball talks. Sunil Sharma you are a total disgrace to customer service
Varun, thank you for your predictable review. In nearly 30 years of managing property for many hundreds of landlords, we have seen every type and it’s clear that you (and your wife, Aditi) do not understand what it means to act as responsible landlords. You expected free, complimentary services while addressing my team with disdain. We inherited your property through an acquisition and made every effort to serve you, but there is a level of disrespect that no professional team should be expected to tolerate. Where your sense of entitlement comes from is beyond me. Yes, you were wasting our time and our time far better invested in supporting our valued clients who pay for our services and appreciate professionalism, rather than demanding the world for nothing. Your knowledge of tenancy law was minimal, and though we tried to guide you, you insisted on knowing better. Your treatment of your tenants was unacceptable, and your ambitious claim against them failed exactly as we advised it would. That outcome speaks louder than any review you could post. Bad decisions cost landlords money and you learned that the hard way. We take pride in working with courteous, professional landlords who respect their tenants, our team, and our expertise. Sadly, you and Aditi fall far short of that standard. It is no surprise that your property portfolio has not grown. Professionalism is rewarded; entitlement rarely is. Varun, I strongly suggest you reflect on how you treat others. Your mentality is toxic, and I am relieved that neither I nor my team will have to deal with you or your wife again. You have far too much time on your hands. Please focus on something positive in your life. You will find it makes the world of difference.
1/5
GoogleI had a viewing booked with this company and was on my way and on getting there I was told the room was already taken and I was showed another room that was more expensive than the one I initially planned to see. They engage in bidding wars, I would not advice anyone to use them as they do this to box you into putting out offers after offers and competing with other people for same property.
Emmanuel, we are sorry that you missed out on your chosen room, but we believe your review does not reflect the situation fairly. Our process, once a property has been viewed, is designed to be transparent and fair to all applicants. The London rental market is extremely competitive, and it is common for a property or room to receive multiple sometimes dozens of offers after block viewings. Ultimately, the landlord has the right to choose the tenant, and this is often based on a combination of the rental amount offered and the suitability of the applicant. As you were unsuccessful with this room, we suggested alternative options that might meet your needs as a gesture of goodwill.
1/5
GoogleI put my house on the market 8 weeks ago with John, the first meeting I thought what a lovely guy and I signed that day. Unfortunately my house wasn’t selling and I agreed to dropped the price as John advised and I agreed this would be …
Thank you for sharing your experience with us. However, it appears that this review may have been intended for Carter Remy rather than our team at Balgores. We want to ensure your feedback reaches the right people so they can address your … More
5/5
GoogleFrom start to finish the team at Basildon Balgores have been very helpful and we never had any issues. Dillan came and viewed the house on day one and did exactly what he said he would do, always kept me updated with everything until it was …
Good afternoon, Thank you for your kind words about our Basildon branch and in particular Dillan and Sarah. … More
5/5
GoogleThe staff at Balgores Estate Agents Basildon were very helpful and professional. I had a few hiccups along my journey and they were quickly sorted out. I cannot thank them enough. …
Morning, Many thanks for leaving us a review. We'll pass your kind feedback onto Gemma, Sarah and Will. … More
5/5
GoogleHad a flat to let so tried Balgores having been disappointed with a few estate agents. From the moment Michael Charles responsed to my email I knew I was going to use them. Michael gave excellent professional service, explaining things …
Hi David, Thanks for your review, we're delighted you're happy with our service. It's great to know you've had such a positive experience with us. … More
5/5
GoogleI sold my late father’s home through Balgores Estate Agents. I had several estate agents visit to value my dad’s home and felt instantly connected to Dillan from Balgores. He came across as very friendly, relaxed and knowledgeable and …
Hi Sascha, Thanks for taking the time to leave us a review and for your recommendation, we really appreciate it. We're glad we could help you through such a difficult … More
5/5
GoogleI want to say a big thank you to Joe Dixon who helped me every step of way from viewing properties to now buying.. …
Dear Shelley, We really appreciate you taking the time to reach out and thank us, Joe will be absolutely delighted to hear your feedback! … More
5/5
GoogleWe are bought a property through Balgores Basildon The team has been very helpful throughout. Dillan especially has been very helpful providing us with updates when needed and is just a phone call away. Dillan was showed us around the …
Good morning, Thanks for your review. It's great to hear that you found our team to be so helpful! We'll be sure to pass your feedback on to Sarah, Dillan, and the team. … More
5/5
GoogleI was extremely happy with Balgores Estate Agency, they were always responsive and very friendly. Especially sale team was very supportive. They help us so much along the buying process, I would like to say thank you specially for Dillan …
Dear Moe, Dear Moe, Thanks for your kind review. We pride ourselves on providing excellent customer … More
5/5
GoogleI couldn't be happier with the service I received from the Basildon town centre branch . from phoning up to view the property ,to them handing over the keys. Harrison in particular was brilliant at his job. He found us our dream home within …
Good morning, Thank you for your kind words about our team. We will be sure to let Harrison and Sarah know your feedback. … More
5/5
Googlehis is my second time using Balgores, and once again, the service was absolutely brilliant. I wouldn’t hesitate to recommend them to all my family and friends. A special thank you to Ana Tormey, she’s outstanding! Incredibly helpful, …
Good morning, Your positive feedback is appreciated! … More
5/5
GoogleI've used Balgores for the second time now, and once again, the experience has been exceptional. Their service is consistently professional, efficient, and friendly. I’d happily recommend them to friends and family. A special mention to Ana …
Good morning, Thank you for your review! We're happy to hear about your exceptional experience with our Basildon branch. … More
5/5
GoogleI recently purchased my new home through Balgores, and I cannot speak highly of the incredible service I received. From start to finish, the process was smooth, transparent and efficient. The team worked seamlessly together, finding me the …
Good morning, Thank you for your five-star rating! … More
1/5
GoogleI had a very disappointing experience with this estate agent beyond one star. I found their approach to be aggressive, manipulative, most at times, extremely rude. If you’re a first-time buyer, be especially cautious, it’s clear that many …
5/5
GoogleI just want to say a big thank you to Gemma who is amazing, and I wouldn't have got my mortgage without her. She never gave up on me when I got withdrawn she helped me find another and she promised me 120% until she found me a lender in …
Good morning, Thank you for your review, we're thrilled to hear you're pleased with our service. … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Balgores is among the ESTAS 2026 winners.
ESTAS 2026: 4 Best in Postcode across four branches.
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 20252025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
2018 1 Silver ESTAS 2018 winners
2017 1 Gold ESTAS 2017 winners
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Balgores is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 2 awards EA Masters 2020 winners
2019 2 awards EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 20152015 1 Bronze Lettings Agency of the Year Awards 2015 winners
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 20172017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
2016 1 Gold The Negotiator Awards 2016 winners
2015 2 Gold The Negotiator Awards 2015 winners
2014 1 Gold The Negotiator Awards 2014 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Send Balgores a message.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.
