Trusted Agent profile · Essex
Verified
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Balgores's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe've just completed the purchase of our first house, and Kinetic were great! We can't thank Jo enough, she always replied to us super quickly, helped us chase things and has been so kind and friendly. Huge thank yous from Gem and Jase 🥰 …
Thank you so much for your lovely review! We’re thrilled to hear Jo made your first home-buying experience such a smooth and friendly one. Wishing you both every happiness as you settle into your new home!
5/5
GoogleWe had a great experience selling our property with Kinetic. Jo was incredibly helpful and patient throughout the entire process, always taking the time to explain things clearly and keep us reassured. Louis was also very supportive, regularly updating us on how our property was performing in the market and providing useful insights. The whole team was professional, responsive, and easy to work with.
Thank you so much for your wonderful feedback! We’re delighted to hear that Jo and Louis made your selling experience such a smooth and reassuring one. It’s fantastic to know the whole team’s professionalism and support left such a positive impression.
5/5
GoogleKaren was brilliant in finding a new tenant in line with my requirements and kept me posted throughout
Thank you for your feedback.
5/5
GoogleLilly, Joanne and the team were absolutely excellent at all stages of the house sale. The photos taken of the property captured the essence of the home and people who come to view all had a significant interested in the property and not …
Thank you for your feedback.
5/5
GoogleExcellent service from Lilly from start to finish. Bumpy journey due to buyers solicitors. Lilly was amazing at keeping me in the loop, chasing without prompting. She went above and beyond to see us through our sale and purchase in a quick …
Thank you for your feedback.
5/5
GoogleI had a fantastic experience with the team at Holbrook. Kirstie and the rest of the staff were incredibly helpful, professional, and efficient throughout the entire process. Everything was handled quickly and smoothly, and I was kept …
Thank you for your feedback.
5/5
GoogleI had an excellent experience with balgores. The team were incredibly friendly, approachable, and professional throughout the entire process. They acted quickly and efficiently, making sure everything was sorted in time for me to move into …
Good afternoon, Thank you so much for your review. … More
5/5
GoogleWe recently purchased a house through Balgores, who were the selling agents, and although I don’t usually leave reviews, our experience was so positive that I felt compelled to. …
Good afternoon, Thank you so much for your wonderful review. We’re absolutely delighted to hear that your experience with our Gravesend team was so positive, and that Jordan … More
5/5
GoogleBalgores is a very helpful company for renting in Gravesend. It has extremely helpful, talented, competent, and polite staff. They respect all their customers and are very very helpful to solve any issues or obstacles to rent the house you …
Good afternoon, Thank you so much, for your kind review. We're thrilled to hear that your experience renting through our Gravesend … More
5/5
GoogleExtremely Happy with how the sale of my house went. Balgores, and especially Allanah, have been superb. It’s my first experience of selling a house and I had been warned of how much you have to chase, but this wasn’t the case with Allanah. …
Good afternoon, Thank you so much for your kind words. We’re are delighted to hear that your first experience of selling a home was … More
5/5
GoogleThis has been an 18-month journey through a very challenging period of my life, and Allannah, my agent from Balgores, conducted herself with grace, patience and professionalism throughout. On a personal level she offered unwavering support, …
Good afternoon, Thank you ever so much for your review. We're truly honoured to have supported you through such a significant chapter, … More
5/5
GoogleWhilst very exciting, moving house is undoubtedly a challenging & stressful moment in life. That’s why we felt incredibly fortunate to have Sam Harrodine at Balgores Chelmsford lead us through our house purchase journey. …
Good afternoon, Thank you ever so much for your review. We're absolutely delighted to hear that Sam at our Chelmsford branch, provided … More
5/5
GoogleI had a brilliant experience with Balgores Chelmsford. This was my first time selling a property and it was a difficult situation as I was selling with an ex partner with limited communication between us. Richard handled this excellently, …
Good afternoon, Thank you ever so much for your thoughtful and detailed review. We’re delighted to hear that your experience with our Chelmsford branch was such … More
5/5
GoogleAfter renting for nearly 7 years I found myself in a position to be able to purchase a property again. From start to finish Balgores have been absolutely wonderful. Dan (their broker) …
Good afternoon, Thank you ever so much for your lovely review. We’re delighted to hear that your journey from renting to purchasing a property … More
5/5
Googleexcellent service Andreea was the first to help me who asked me what I needed and I explained to her I needed a very nice rental she helped me with everything I needed Great warm welcome there
Good afternoon, We deeply appreciate your excellent review! We value your warm feedback, and will pass on your comments to the team. … More
5/5
GoogleRating only, no written review.
Good afternoon, Thank you for your 5* review Best wishes Balgores
5/5
GoogleI would highly recommend Balgores Upminster. The team were all very helpful and friendly which made the process of moving easier to manage. Abbie in particular was very attentive and always checking in with me along the way. Thanks Abbie!
Good morning, Thanks for leaving us such a lovely review, we really appreciate it. It's great to hear how positive your experience has been with our Upminster Estate branch. … More
5/5
GoogleRating only, no written review.
Good afternoon, Thank you for your 5* review Warm regards Balgores
1/5
GoogleI decided to use Balgores for the sale of my property as they were the agents who I initially bought it from. As a buyer the experience was really good, unfortunately as a seller the same cannot be said. If you have read lots of positive reviews about Balgores, it may be worth noting many of these are from tenants and landlords and NOT sellers… something to bear in mind. Balgores repeatedly failed to meet my expectations. I am currently living between two properties and on occasions I have been away from my home when viewings have been carried out. In my absence, I gave Balgores very clear instructions on what I expected when they were showing potential buyers round. It is also worth noting that I have both internal and external CCTV at my property - something which Balgores was aware of. Despite this I witnessed prospective buyers being shown around by estate agents who didn’t care, had no knowledge of the property and generally didn’t seem very professional (chewing gum, showing up later than potential buyers, sitting on the sofa in my living room texting after potential buyers had left etc). I mentioned to the branch manager Dillon a few times how disappointed I was with the service and he assured me that he would personally complete all the viewings going forward - this never happened despite me complaining several times. He also mentioned that he would speak to his team about my concerns - it is unclear if this happened or not but if Dillon did speak to his team they clearly have no respect for him at all as nothing changed. After being constantly lied to by Dillon and his team, generally getting the impression that Balgores were not actually interested in selling my property in the time frame I gave, and Balgores showing my property to potential buyers who’s maximum budget was lower than my minimum asking price resulting in several offers way below asking, I decided enough was enough and went to a different estate agent. Despite only having my property on the market for a few days with my new agent, have already had several appointments booked in. I would do your research before jumping into a contract with Balgores - based on my experience I am glad they will not be receiving any commission from my property.
Thank you for taking the time to share your feedback. I’m really sorry to hear that your experience with us as a seller did not match the positive one you had when buying your property through Balgores. I genuinely regret that you were left feeling disappointed. I want to reassure you that at no point was it my intention, or that of my team, to mislead you. I understand how important clear communication and consistency are, and I’m sorry if I fell short of your expectations in this regard. Your comments about professionalism during viewings are also concerning, and I will make sure they are taken on board and addressed. I appreciate you giving us the opportunity to market your property and I’m sorry we didn’t achieve the outcome you were hoping for. I truly wish you every success with your new agent and hope the sale goes smoothly for you. Thank you again for your feedback - it helps us to reflect and improve the service we provide. - Dillan Mack
5/5
GoogleWe’ve recently sold our house through Balgores. We can honestly say that the service, from enquiry, through marketing and onto sales progression has been exceptional. Their marketing collateral was well produced and they were able to get us significant interest in our property despite a challenging market. All of the team were professional and supportive. However, a huge shout out to Dillan and Georgia. They are a real credit to Balgores. Their communication and diligence to get us to exchange has been first class!
Good afternoon, Thank you so much for your wonderful review. We’re absolutely delighted to hear that your experience with Balgores was such a positive one. It’s fantastic to know that our marketing efforts helped generate strong interest in your property, even in a tough market. We’re especially pleased to hear your kind words about Dillan and Georgia. We will be sure to pass on your praise. Your recognition means a great deal to all of us. Wishing you all the very best in your next chapter, Balgores, Hornchurch
5/5
GoogleMichael has been extremely helpful and responsive while we moved forward with moving into our new house! No question was too much trouble! Thanks Michael!
Good afternoon, Thank you for your feedback about Michael! We're delighted he made your house move smooth and stress-free. Best wishes Balgores Basildon
5/5
GoogleThroughout the whole process of searching for a house Michael was fantastic and he really did go the extra mile to help me in securing a property. Compared to other local agents I have dealt with I would definitely say that Michael really stood out from other agents I dealt with. He was in regular communication with me, was professional and gave me regular updates on the process. He also had a really personal touch and he just came across like he cares. Securing a rental property is a stressful business and Michael was brilliant and help made the process run smoothly and and stress free as possible. Michael is definitely a huge asset to Balgores and his team. It's clear he is passionate about his job and cares about the clients he works with and making sure he consistently provides the best service possible.
Good afternoon, Thank you ever so much for your lovely review. We're thrilled to hear that Michael offered such exceptional support during your property search. It's fantastic to know he went above and beyond to make the process as smooth and stress-free as possible. We'll be sure to pass your kind words on to Michael and the team. Best wishes, Balgores
5/5
GoogleThe team were so helpful when dealing with my enquiries, highly recommend!
Thank you! This is wonderful to hear.
5/5
GoogleMy family used the rothwell team to purchase their new home and they were amazing! Thank you so much!
Pleased we could support your family Anaiya, thanks!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
The 10 Balgores offices, by town:
Yes. In The Trusted Agent 2026 awards: Balgores, Chelmsford won Trusted Agent.
Send Balgores a message.
