5/5
GoogleExcellent service. Finally found a company that it contentious, caring and literally do what they say on the tin. Thank you to all the team.
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,988 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,988 reviews on three platforms, rated 4.7 out of 5 overall.
4,231
Reviews on Google
All 10 offices
2
Reviews on The Trusted Agent
All 10 offices
755
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,276 reviews · 528 on Google (4.8)55 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,259 reviews · 510 on Google (4.6)34 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH885 reviews · 885 on Google (4.7)24 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)28 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL556 reviews · 556 on Google (4.7)17 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)16 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)7 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB113 reviews · 113 on Google (4.6)1 in the last 90 days
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
- Best in PostcodeESTAS Best in Postcode 2026: CM1, SalesChelmsford
- Best in PostcodeESTAS Best in Postcode 2026: RM11, Sales & Lettings (Landlords & Tenants)Hornchurch (1 North Street)
- Best in PostcodeESTAS Best in Postcode 2026: SS14, Sales & Lettings (Landlords & Tenants)Basildon
ESTAS winners in four years, the group and its branches: 2026, 2025, 2018, 2017.
ESTAS awards by year, 2025 to 2017
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in PostcodeESTAS Best in Postcode 2025: RM11, Sales & Lettings (Landlords)Hornchurch (1 North Street)
- Best in PostcodeESTAS Best in Postcode 2025: RM14, Sales & Lettings (Landlords)Upminster
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Latest reviews from every Balgores office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat service and very friendly. Mark Claxton was extremely helpful and understood what I was looking for and found me my ideal flat. Extremely happy.
5/5
GoogleMassive Thankyou to Mark for helping me out over the past couple of weeks. Can’t tell you how much I appreciate the out of hours updates. Genuinely made me feel as though you cared :) not something you come across all that often. Clearly cares a lot about his job, and the people he’s trying to help. Great service! Thanks again
5/5
GoogleThank you very much Mark, I really appreciate your sincerity and the fact that you kept to your words. Thanks for making this an expedient stress free experience for me. You all are indeed a great team! Amazing!
5/5
GoogleWilliam was easy to work with, open and honest and made it stress free. Plus he was always on time! So many thanks to William and Balgores!
1/5
GoogleRating only, no written review.
5/5
GoogleThanks to Balgores for their help in finding me a house on my first move to the UK. Special thanks to Mark for his all his support and constant follow up. Looking forward to move into the new home shortly.
5/5
GoogleBalgores letting team is fully focused on finding the right tenant at the right price as quickly as possible. A considerable bonus arises from the team's human touch, always with a smile. Comme on dit chez nous "Mention bien!!.
4/5
GoogleGood estate agent. Helpful with advice on property to buy or rent.
5/5
Googlewe cannot praise the whole team enough, whenever we needed help or advice it was always available. Deepuk, Ricky, and Billy were excellent always very willing when needed. We would recommend them to anyone very professional indeed.
5/5
GoogleGreat service. Balgores secured a new tenant in just a few weeks. Mark was excellent.
5/5
GoogleWe really appreciate Courtney Shipp’s dedication to her job & going out of her way to help us. She’s definitely an asset to Balgores! Thank you! Chelsea & Mitchell.
5/5
Googlethis was the 1st time I have used Balgores in Hornchruch the service was amazing a special thank you to Courtney & Emily absolutely brilliant.
5/5
GoogleGreat service, friendly team. Would recommend for flat management
5/5
GoogleJordan said she could help my rental request get done quickly and she was true to her word. The whole experience was stress free. Thanks to all staff but Jordan in particular.
5/5
GoogleBilly and the team have done fantastic job. Offer full support and chaise the process for a complation. The team is always available to answer the questions and liaise between seller and buyer to lead the purchase process to the success. One more time big thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleThrough tough times Balgores kept persisting and got two of my properties let Thank you and would highly recommend them
5/5
GoogleCourtney shipp was very professional and very welcoming and helped me with every aspect of what i had to do as this is my first time renting and i felt a bit lost but Courtney put my mind at ease and helped me with everything i needed she is very good and professional in her job i would highly recommend her
5/5
GoogleBalgores Hornchurch lived up to their name 100%. William Tutt was brilliant, very informative with the propertyl. William has kept us informed for next steps/processes. William has restored our confidence that there are good estate agents. Thank you William and team!
5/5
GoogleJust wanted to say a huge thank you to Donna. Even though we didn’t sell through Balgores, Donna supported me with the sale of my house throughout. If it wasn’t for Donna I’m sure we wouldn’t have moved in the time frame. Can’t thank Donna enough!
4/5
GoogleExcellent customer service and care. Mark Claxton was very attentive and polite. Always, responding to queries. The only thing for me was having a 3rd party company undertaking the referencing, it was a lengthy process. Overall great!!
5/5
GoogleReece at Balgores Hornchurch has got to be the best letting agent I have ever dealt with! Outstanding customer service, nothing was too much trouble. I would 100% recommend this company. They are amazing!
5/5
GoogleVery pleased with the service we received. If anyone can sell your property it’s Billy Gill and his team. When there were any hiccups they were sorted straight away. Billy knows his market well, Many thanks to Donna the sales negotiator, you got us there and we are so grateful. Would definitely recommend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches also won ESTAS awards in three earlier years.
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