5/5
GoogleSwift response, Flexible in terms of appointment, clear communication, they made my life easy. Highly recommendable.
Trusted Agent profile · Essex
Verified
Balgores estate agents in Gravesend, Hornchurch, Chelmsford and 5 more
★★★★★
4,990 reviews across 10 offices and 3 platforms
Balgores has 10 offices, in Gravesend, Hornchurch (two offices), Chelmsford, Basildon, Upminster, Romford (two offices), South Woodham Ferrers and Brentwood (Essex). Together they have 4,990 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
I used two other local agents before going to Balgores and it was the best decision ever! All other agents didn't bother updating me or give me any feedback but ...Read the review from sellers
Buyers1 review
I would highly recommend Balgores Estate Agents of Upminster, Essex to anyone. I have just completed the purchase of my new home through them. My dealings were ...Read the review from buyers
Our offices
Balgores's 10 offices, most reviewed first. Each has its own page.
- Balgores Gravesend172-173 Parrock Street, DA12 1EY1,276 reviews · 528 on Google (4.8)53 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL1,259 reviews · 510 on Google (4.6)34 in the last 90 days
- Balgores Chelmsford2 Tindal Square, CM1 1EH886 reviews · 886 on Google (4.7)19 in the last 90 days
- Balgores Hornchurch (1 North Street)1 North Street, RM11 1RL650 reviews · 650 on Google (4.6)28 in the last 90 days
- Balgores Basildon28 Southernhay, SS14 1EL557 reviews · 557 on Google (4.7)17 in the last 90 days
- Balgores Upminster63 Station Road, RM14 2SU493 reviews · 492 on Google (4.9)16 in the last 90 days
- Balgores Romford (5-6 Station Chambers Victoria Road)5-6 Station Chambers Victoria Road, RM1 2HS293 reviews · 292 on Google (4.2)12 in the last 90 days
- Balgores South Woodham Ferrers5-7 Baron Road, CM3 5XQ265 reviews · 265 on Google (4.8)3 in the last 90 days
- Balgores Romford (3 Old Mill Parade Victoria Road)3 Old Mill Parade Victoria Road, RM1 2HU217 reviews · 217 on Google (4.6)0 in the last 90 days
- Balgores Hayes7 St. Thomas Road, CM14 4DB113 reviews · 113 on Google (4.6)1 in the last 90 days
Latest reviews from every Balgores office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePolite,friendly and on time. Thank you Micha for helping us with our move.
5/5
GoogleNova dealt with my property fir letting and I would be happy to use her again she kept me updated and was always very polite , thank mica
5/5
GoogleJordan was fantastic and helpful the entire way through, incredibly proactive resulting in a quick deal being made.
5/5
GoogleRecommend Balgores if you are looking to let out your property. I dealt with Masum, he stayed in contact with me every week during the renovation and once the property came to market months later he was able to secure me the perfect family within a week!
5/5
GoogleVery helpful team, always available to answer any questions and keep us updated. Great mortgage advice and support from Lucy Franklin this has especially made securing our first mortgage a much smoother process and has saved us money in the long run!
5/5
GoogleThank you to all the team at Balgores Basildon. Every one of you have been extremely helpful and made this whole process an enjoyable one. Would recommend! 10/10
5/5
GoogleFriendly and efficient service. Nothing was too much trouble for Mica who helped me tremendously. Would recommend Balgores to anyone who needs a property.
5/5
GoogleVery professional service, great communication, would highly recommend. Especially, Sarah O., who was with us on every step of the process and made it stress free as much as possible. Thank you
5/5
GoogleThank you to all the team at Balgores Basildon, especially Josh & Sarah you have been extremely helpful and made this whole process an enjoyable one. Would recommend Balgores 100! 10/10 for Customer service.
5/5
GoogleWas very impressed with the overall service received from start to finish, from valuation to completion of sale we were kept informed of what was happening, would definitely recommend to anyone looking to buy/sell rent. Keep up the good work guys.
5/5
GoogleIt was so good and the staff was so nice and responsible through out the process.. Thank you so much...
5/5
GoogleThank you so much Balgores team. Sarah and Daniel they are amazing agents. We recommend them more then 100%. One more time Big Thank you guy's!!!
5/5
GoogleBusiness with Balgroves has been good. Mica is an excellent worker. Kind and caring. Housing facility good and in a convenient location to c2c trains and town centre. Smooth operation.
5/5
GoogleReally professional in their job. A special thank you to Jonathan and Sarah who provided support and updates trough the process.
1/5
TrustpilotAwful customer service!!!!
Awful customer service!!!!Regret renting from them... poor service and very rude and arrogant staff - Sydney, Charrise and Connor. They never stick to timelines and repair service is awful. Lies and deception. Dont waste ur time except u are extremely desperate.
4/5
GoogleI would recommend Balgores to anyone wanting to sell or rent out their property. Very professional and dedicated staff especially Matt and Charisse. I felt very valued and satisfied customer..
5/5
GoogleThe best agency in the area for sure. Last year they sold my house in a very short period for more money then I expected and rented a beautiful house for me and amazed me that I managed to find a great agency like Balgores. I highly recommend it for everyone to save time, money and unnecessary headache I'm glad I find Balgores. Thank you
5/5
GoogleI would highly recommend Balgores Estate Agents. Very professional and were very pro-active in selling my property. They stay in touch on a very regular basis to keep you up to date with viewings and feedback. I found they progressed the sale through to completion with contact with agents, solicitors and myself. Although very professional all the staff members are extremely friendly and so easy to converse with, making the stress of selling and buying my home an easy process. I would also like to praise the lettings side of this company who are also amazing. Thank you Balgores I am now in my dream home. ❤
5/5
GoogleOutstanding customer service Sarah, (from Balgores in Basildon ) she is friendly,helpful , communicative and professional in keeping up informed of the purchase process every step of the way. thank you😁
5/5
GoogleAwesome tools for first time buyers like us.
5/5
GoogleExcellent and professional service received all through. Reece (Upminster Branch) Ensured I was kept updated and informed all though the whole letting process. Thanks and big Thumps up to Reece and Mark.
5/5
GoogleOn behalf of our family we cannot thank Sarah Oakley enough for all of her hard work from start to finish - she was professional throughout, so conciseness and chasing any queries we had (which was many). Towards the end of the process we believe the exchange happened because Sarah constantly chased everyone in the chain - often doing the chasing that the solicitors should’ve done. We hope Sarah will be recognised for her hard work and commitment- working above and beyond!! Thank you ??
5/5
GoogleA huge thank you to Joe at Balgores for making our first time buying experience so wonderful! The whole process was smooth and stress free & Joe was always at the other end of the line when we had any questions/concerns. Thank you!! Georgia
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Balgores, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Balgores is among the ESTAS 2026 winners.
- WinnerESTAS 2026: Best Local Letting Agency Group by Region, South East
ESTAS 2026: 4 Best in Postcode across four branches.
- Best in Postcode (4)ESTAS Best in Postcode 2026
ESTAS winners in four years, the group and its branches: 2017, 2018, 2025, 2026.
ESTAS awards by year, 2017 to 2025
2025 1 Gold, 1 Bronze, 2 Best in Postcode and 2 other awards across two branches ESTAS 2025 winners
- GoldESTAS 2025: Best Local Group (2-5 Offices) in the UK, Sales
- BronzeESTAS 2025: Best Local Group (2-5 Offices) in the UK, Lettings
- WinnerESTAS 2025: Best Local Agency Group (2-5 offices) by Region, South East
- WinnerESTAS 2025: Best Local Estate Agency Group (2-5 offices) by Region, South East
- Best in Postcode (2)ESTAS Best in Postcode 2025
2018 1 Silver ESTAS 2018 winners
- SilverESTAS 2018: Best Regional Group (6-20 Offices) in the UK, Lettings
2017 1 Gold ESTAS 2017 winners
- GoldESTAS 2017: Best Regional Group (6-20 Offices) in the UK, Lettings
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
Balgores is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 2 awards EA Masters 2020 winners
- Award winning agency (2)EA Masters 2020
- London
- East London
2019 2 awards EA Masters 2019 winners
- Award winning agency (2)EA Masters 2019
- East of England
- East London Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Lettings Agency of the Year Awards
Balgores is among the Lettings Agency of the Year Awards 2016 winners.
- SilverLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Medium)
- SilverLettings Agency of the Year Awards 2016: Best Property Management 501 to 1000 Properties Lettings Agency
Lettings Agency of the Year winners in three years, the group and its branches: 2013, 2015, 2016.
Lettings Agency of the Year by year, 2013 to 2015
2015 1 Bronze Lettings Agency of the Year Awards 2015 winners
- BronzeLettings Agency of the Year Awards 2015: Best Property Management 501 to 1000 Properties Lettings Agency
2013 1 Silver Lettings Agency of the Year Awards 2013 winners
- SilverLettings Agency of the Year Awards 2013: Best East of England Lettings Agency (Medium)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
More industry awards: The Negotiator Awards
The Negotiator Awards
Balgores and its branches won The Negotiator Awards in four years, most recently 2017.
Negotiator Awards winners in four years, the group and its branches: 2014, 2015, 2016, 2017.
Negotiator Awards by year, 2014 to 2017
2017 1 Gold and 2 Bronze The Negotiator Awards 2017 winners
- GoldThe Negotiator Awards 2017: East of England Agency of the Year
- BronzeThe Negotiator Awards 2017: Property Management Department of the Year
- BronzeThe Negotiator Awards 2017: Medium Lettings Agency of the Year
2016 1 Gold The Negotiator Awards 2016 winners
- GoldThe Negotiator Awards 2016: Property Management Department of the Year
2015 2 Gold The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: Medium Estate Agency of the Year (4-11 branches)
- GoldThe Negotiator Awards 2015: Property Management Department of the Year
2014 1 Gold The Negotiator Awards 2014 winners
- GoldThe Negotiator Awards 2014: East of England Agency of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Want Balgores to help?
Send Balgores a message.
Questions about Balgores
Which Balgores office has the most reviews?
Gravesend has the most, with 1,276 reviews rated 4.7 out of 5, followed by Hornchurch (1 North Street) with 1,259.
Where are the Balgores offices?
The 10 Balgores offices, by town:
- Basildon: 28 Southernhay, Basildon, Essex, SS14 1EL
- Brentwood: 7 St. Thomas Road, Brentwood, Essex, CM14 4DB
- Chelmsford: 2 Tindal Square, Chelmsford, Essex, CM1 1EH
- Gravesend: 172-173 Parrock Street, Gravesend, DA12 1EY
- Hornchurch (1 North Street): 1 North Street, Hornchurch, RM11 1RL
- Hornchurch (1 North Street): 1 North Street, Hornchurch, Essex, RM11 1RL
- Romford (3 Old Mill Parade Victoria Road): 3 Old Mill Parade Victoria Road, Romford, Essex, RM1 2HU
- Romford (5-6 Station Chambers Victoria Road): 5-6 Station Chambers Victoria Road, Romford, Essex, RM1 2HS
- South Woodham Ferrers: 5-7 Baron Road, South Woodham Ferrers, Essex, CM3 5XQ
- Upminster: 63 Station Road, Upminster, Essex, RM14 2SU
Has Balgores won any awards?
Yes. In The Trusted Agent 2026 awards, Chelmsford won Trusted Agent. At the ESTAS 2026 awards the group won Best Local Letting Agency Group by Region in South East, and its branches won 4 Best in Postcode awards. The group and its branches have also won 24 other industry awards since 2013.
