Trusted Agent profile · Dorset and Hampshire
Verified
★★★★★
1,746 reviews across 11 offices and 3 platforms
Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Bournemouth, Christchurch and Poole (three offices), Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,746 reviews on three platforms, rated 4.7 out of 5 overall.
1,741
Reviews on Google
All 11 offices
2
Reviews on The Trusted Agent
All 11 offices
3
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot speak highly enough about the excellent service that I received from Austin & Wyatt during the recent sale of our property. From the initial showings ...Read the review from sellers
Kyle was fantastic in helping to move the sale and purchase of my new house through as quickly as possible. All seems a lifetime ago now (3 months) but I ...Read the review from buyers
Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic service, Andy Hill has been great throughout the process and I've been very impressed and happy at every step. Would highly recommend.
Thank you for your kind words! We're thrilled to hear that Andy provided excellent service throughout your experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAnna Tubbs the manager, absolutely flawless I will recommend this firm always. Thanks ⭐️ 🌟 ⭐️ ⭐️ ⭐️ Canvendish rd .
Thank you so much for your kind words, we are thrilled to hear that you had a flawless experience with Anna as your manager. We are committed to providing excellent service and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFor couple of months, we had been on the lookout for a suitable place for myself and my wife. Then came Austin & Wyatt, and the rest is history. Happy with the service and responsiveness.
"Thank you for choosing Austin & Wyatt for your real estate needs. We are thrilled to have helped you and your wife find your dream home. Our team is committed to providing exceptional service and responsiveness to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleJust had the most irritating call with an agent. I asked for a ballpark of what commission fees would be if they sold a property of around £ 180k. I have the fees from one agency and I wanted a rough comparison. I was told that they had to do a valuation before they can disclose that information. I asked, if the property cost of £ 180k hypothetically, what it would be as I didn't want to wait several days for an answer. No luck. I do have a property for around that value, and if your agent gave me that hypothetical information, it was a likelihood I would have commissioned you to sell. This won't happen. Very frustrated.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAustin & Wyatt in Bournemouth have been a solid, reliable tenant agency to deal with, and they genuinely made the whole process of renting much easier than expected. From the first viewing through to move‑in, the team were organised, clear with communication, and on top of every bit of paperwork, which kept everything smooth and stress‑free
Thank you for your kind words! Our team at Austin & Wyatt in Bournemouth takes pride in providing top-notch customer service and making the rental process as stress-free as possible. We are glad to hear that we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAustin & Wyatt recently helped find me a new tenant after my old tenant moved out unexpectedly, the team went over and above to support and guide me through the process. Jared kept me updated throughout, so a big shout out to Yvonne & Jared and want to thank them. Angela P.
Thank you, Angela, for your kind words! It was our pleasure to assist you in finding a new tenant and we are glad that our team went above and beyond to support you throughout the process. We appreciate your trust in us and look forward to continuing to provide you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe found everyone exceptionally helpful starting with the viewing up to the key handover by Jared. He explained everything very clearly and thoroughly. All of the staff are friendly and courteous. Can definitely recommend them.
We are thrilled to hear about your positive experience, and we thank you for recommending us! Our team is dedicated to providing excellent service and making sure every step of the process is smooth for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleI recently have just started renting a flat through this agency with the help of Lara. She was so lovely and couldn't have been more helpful and managed to get me in within the space of a week.
Thank you for the kind words, we are delighted to hear that Lara was able to assist you in finding your new home quickly and efficiently. We pride ourselves on providing top-notch service to our clients and we are thrilled to have you as a satisfied tenant. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently used Austin and Wyatt to rent our property, Lara was so helpful and made the process so seamless and stress free!! Would highly recommend Austin and Wyatt & Lara!! Thanks again!
Thank you for choosing Austin and Wyatt to rent your property! We are thrilled to hear that Lara provided you with a seamless and stress-free experience. We strive to provide exceptional service and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
4/5
GoogleMadeleine always very well prepared, and an enthusiastic sales negotiator when dealing with our seamless house sale in a difficult market. The company's original brochure attempt too inaccurate for 5 stars.
Thank you so much for your kind words! We are thrilled to hear that Madeleine was able to make the house sale process seamless despite the challenging market. We will definitely take your feedback about our brochure into consideration for future improvements. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would thoroughly recommend Austin & Wyatt at Station Rd, Lower Parkstone for any letting requirements. They offer a prompt, friendly and professional service and we're really Great at finding me a suitable tenant to rent my Flat. Very Well Done to Andy, Finley & the entire team!!!
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a great experience with our team at Austin & Wyatt. We take pride in providing prompt, friendly, and professional service to all of our clients. It was a pleasure to assist you in finding a suitable tenant for your flat. We will pass along your positive feedback to Andy, Finley, and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had a fantastic experience with Mia at Austin & Wyatt during my property purchase. From start to finish, she was incredibly helpful, proactive, and professional. Mia consistently made sure communication was smooth and clear on both the seller’s and buyer’s side, which took so much of the stress out of the process. Her prompt updates, attention to detail, and genuine willingness to go the extra mile made a real difference. Thanks to her dedication, the whole transaction felt well-managed and efficient. I’d highly recommend Austin & Wyatt to anyone looking for a reliable, supportive purchase service. Thank you so much for all your help Mia!
Thank you for your kind words! We are thrilled to hear that Mia provided you with a fantastic property purchase experience. Our team at Austin & Wyatt are dedicated to providing excellent service and we are so glad that Mia's communication and attention to detail made the process stress-free for you. Thank you for choosing us and recommending our services. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently let a property with Austin and Wyatt! Lara and Andy were amazing and so helpful! Couldn’t have asked for a smoother stress free move! Thanks guys!
Thank you for choosing Austin and Wyatt for your property needs! We're thrilled to hear Lara and Andy provided amazing and helpful service. Our team strives to make every move stress-free. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFor couple of months, we had been on the lookout for a suitable place for myself and my wife. Then came Austin & Wyatt, and the rest is history. Happy with the service and responsiveness.
"Thank you for choosing Austin & Wyatt for your real estate needs. We are thrilled to have helped you and your wife find your dream home. Our team is committed to providing exceptional service and responsiveness to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI would thoroughly recommend Austin & Wyatt at Station Rd, Lower Parkstone for any letting requirements. They offer a prompt, friendly and professional service and we're really Great at finding me a suitable tenant to rent my Flat. Very Well Done to Andy, Finley & the entire team!!!
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a great experience with our team at Austin & Wyatt. We take pride in providing prompt, friendly, and professional service to all of our clients. It was a pleasure to assist you in finding a suitable tenant for your flat. We will pass along your positive feedback to Andy, Finley, and the rest of our team. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleWent to go in to look at houses and they were closed when online it states its open, which was disappointing.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI’ve recently been buying my first home through Austin & Wyatt Southampton, and I want to say a huge thank you to Mia for all her help and support throughout the process. As a first-time buyer, it’s been quite a stressful experience at times, but Mia was always available at the other end of the phone or email to answer any questions or concerns I had. She was patient, professional, and genuinely went above and beyond to make the process as smooth as possible for me. I really appreciate all her hard work and the reassurance she provided during what could have been an overwhelming time. Thank you, Mia, for all your help, I couldn’t have done it without you!
Thank you so much for your kind words! We're thrilled to hear that Mia was able to make your first home buying experience a smooth one. She truly goes above and beyond for our clients, and we're glad to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI’ve recently been buying my first home through Austin & Wyatt Southampton, and I want to say a huge thank you to Mia for all her help and support throughout the process. As a first-time buyer, it’s been quite a stressful experience at times, but Mia was always available at the other end of the phone or email to answer any questions or concerns I had. She was patient, professional, and genuinely went above and beyond to make the process as smooth as possible for me. I really appreciate all her hard work and the reassurance she provided during what could have been an overwhelming time. Thank you, Mia, for all your help, I couldn’t have done it without you!
Thank you so much for your kind words! We're thrilled to hear that Mia was able to make your first home buying experience a smooth one. She truly goes above and beyond for our clients, and we're glad to have her on our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Google⭐️⭐️⭐️⭐️⭐️ My experience with Austin & Wyatt Lower Parkstone has been excellent. Andy Hill provided an exceptional level of service, professional, approachable, and consistently proactive. He kept me well informed at every stage and ensured the process went smoothly from start to finish. I highly recommend Andy and the team for anyone looking for a reliable and knowledgeable estate agent.
Thank you for your kind words and 5-star review! We are thrilled to hear that you had an excellent experience with our team, especially with Andy Hill. We pride ourselves on providing exceptional service and we are so glad we could make your process smooth and stress-free. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Google⭐️⭐️⭐️⭐️⭐️ My experience with Austin & Wyatt Lower Parkstone has been excellent. Andy Hill provided an exceptional level of service, professional, approachable, and consistently proactive. He kept me well informed at every stage and ensured the process went smoothly from start to finish. I highly recommend Andy and the team for anyone looking for a reliable and knowledgeable estate agent.
Thank you for your kind words and 5-star review! We are thrilled to hear that you had an excellent experience with our team, especially with Andy Hill. We pride ourselves on providing exceptional service and we are so glad we could make your process smooth and stress-free. Thank you for recommending us to others! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe were in a tough spot with our old flat because of maintenance issues and needed to move quickly. Dan and Tia were amazing, they helped us through the whole process and made it all happen really fast. We’ve been in our new flat for about a month now, and everything’s been great, no issues at all. The place is lovely and well looked after. Big thanks to Tia and Dan for all their help and support!
We are so glad we were able to assist you during a stressful situation! Providing exceptional service and finding the perfect home for our clients is what we strive for. Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleMadeleine always very well prepared, and an enthusiastic sales negotiator when dealing with our seamless house sale in a difficult market. The company's original brochure attempt too inaccurate for 5 stars.
Thank you so much for your kind words! We are thrilled to hear that Madeleine was able to make the house sale process seamless despite the challenging market. We will definitely take your feedback about our brochure into consideration for future improvements. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe managed to buy a house through Austin and Wyatt and everyone has been really helpful through the entire process. Ben and Kyle have been quick to respond to any queries and made sure that both ends of the sale were done quickly and smoothly.
Thank you for choosing Austin and Wyatt to help you purchase your new home! Our team, especially Ben and Kyle, are dedicated to providing excellent service and making the process as smooth as possible. Best wishes, Lucy, Customer Feedback and Support Team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Poole (15 Adastral Square) has the most, with 264 reviews rated 5.0 out of 5, followed by Bournemouth with 241.
The 11 Austin and Wyatt offices, by town:
Yes. In The Trusted Agent 2026 awards: Austin and Wyatt, Poole won Gold.
