Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

★★★★★ 1/5

Google

The member of staff who showed me round the property was very professional and did his job well. However this company is very sneaky with hidden costs they dont tell you about until after you have paid a holding fee, in my case I had to pay £500 holding fee. If I backed out I would loose that money. So on top of two months rent up front I also had nearly £1000 in hidden charges which they should state BEFORE you pay the holding fee. It was a massive amount of money and I went in the estate agents happy with things and came out fuming. I'm not blaming Nathan as I'm sure this is "COMPANY PROCEDURE". A new law has come out to stop these charges so they will probably add a grand to the fist months rent to claw it back @A&W be honest with you customers and not mislead them! All cost should be made clear from THE START.

Ray · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 5/5

Google

I recently bought a property through Austin and Wyatt and had a very positive experience in comparison to the other estate agents I’ve used over the years. Sarah handled everything well and was very proactive and informative throughout the whole process. Thank you Sarah!

Chris · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 1/5

Google

I cannot warn you enough of how bad the service at this business is. Please please please do not use this letting agents. Me and my flatmates have experienced countless problems with our house and even after reporting them for the second time now, haven’t been fixed. Radiators not working in the winter months is quite serious and Austin Wyatt simply do not care. Not to mention other broken items such as the dishwasher, outside drain, wardrobe door and poorly kept garden. Please do not be fooled by the pictures on their website and do not at all costs use this agency. I know the response will be to talk to a countrywide email address but this is simply Austin Wyatt passing the blame elsewhere and a further example of how poor they are at sorting problems with their clients.

Tom · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 5/5

Google

Myself and my partner recently rented a property through Austin & Wyatt. We found the service very good. Our letting agent Gobind was incredibly helpful and friendly and made the rental process very easy for us. Thank you so much Gobind! All the staff are very friendly and we would highly recommend their service.

Lucy · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 5/5

Google

ADDED ON BEHALF OF Cassie & Gary Munnoch Selling our house was proving difficult and it had been on the market for 4 months with Purplebricks. It was on the market off the market and so on. Then Sarah knocked the door. She asked if she could help sell our house and gave us a run down of how Austin & Wyatt work. She said she had some people looking for a house in the area. We agreed to sign up as we really needed help. Within 3 days our house was sold! Just like that! Happy buyers happy sellers and happy Sarah. I would definitely recommend. They were professional and trustworthy, which is exactly what we needed after giving someone else our money for nothing! It's true what they say..... you get what you pay for!!!

Herculese · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 3/5

Google

From the first viewing with Nathan, I was pleased How professional he was. He is punctual and polite. I feel he did well to get us into the property in the short time frame. His overall representation of his company was a good one. However I was surprised at the total fees that were charged and at this point in could not back out or loose the holding fee cash. Previous fees at other rented property's were cheaper. Just a pointer for A&W, if you could inform tenants before the holding fee is paid. Your admin charges and total fees, it did come as a shock.

Raymond · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 5/5

Google

I would definitely recommend Austin & Wyatt to all my friends. We just bought our first flat and we did it in less than 8 weeks! Latoya was our guardian angel and nothing was too much for her. We had a lot of queries as we were newbies to this but she was always amazing and we could not do it without her! Scott was also great during all the process and he had a very important role on our decision to buy this flat. Thank you all!

Inês · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 5/5

Google

This is a fantastic agency. They are caring and fastidious in their actions for clients. I was selling a house and the team were attentive and communicated well . Nothing was too much trouble Sarah who was my main point of contact was really helpful knew her business and was brilliant. Scott initially opened the conversation about how to market the house and was an invaluable leader of the agency leading to a successful sale. I was very pleased.

Mike · 24 October 2019 · Austin & Wyatt Southampton Sales

★★★★★ 1/5

Google

Not recommended

Sam · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 1/5

Google

It’s shame Austin and Wyatt over 160 years experience keeping unprofessional and untrustworthy employee I wouldn’t recommend it after what they have done to my family.. I would say sell department in this estate agent are the worst people you ever gonna deal with..

Adam · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Really friendly sales team and mortgage advisor. Not pushey just really helpful. Would certainly recommend. Dealt directly with Chris and Ryan.

Zoe · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

hi, had no success with two agents so was told to take it off for a week, had a professional photographer come and do photos. they actually increased the price by £4500 and they sold it on the weekend. went on the internet on Tuesday afternoon. i didn't expect it to happen truthfully however we actually exchanged yesterday and complete next Friday. enjoy the bubbly lads!

Steve · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

easy to work with, great communication. moving out of the area otherwise i would definitely use again. sold my flat in dean park and had a very quick exchange due to them working closely with their solicitors. thanks guys all the best

Christopher · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 1/5

Google

Wouldn't recommend to anyone. If you decide to buy a property through this agency, please think twice. Even if you go with this agency please don't trust a word they're saying and get everything on writing before you start applying for the mortgage.

Laura · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Hi there AUSTIN AND WYATT. I hope you are able to see this as i feel this is the least i could have done in order to reward your hard work and patience with myself and my dear wife. I am unfortunately not as young as i used to be and getting around isn't that easy. The short story and my advice is this; if you are selling in Bournemouth or surrounding then please consider using AUSTIN and WYATT to sell your home. I have moved 17 times including moves in France, Perth, Canada and several times here in the U.K. NO agent has worked harder or been more 'ON THE BALL' than the those in that office in OLD CHRISTCHURCH ROAD. With warm regards. Thank you again BEN and CHRIS - Geoffrey Kingston

Geoffrey · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Last year when i tried to sell my flat in Madeira Road i had nothing but problems with the independent estate agent i used. they wanted 1.5% as well which frankly i agreed at the time but in hindsight was a terrible decision. austin and wyatt have managed to sell my flat at a reasonable fee and for the level of service they provided i couldn't fault them. Never have i had an estate agent who i could actually contact on a Sunday. their service is second to none and in this messy market thats what you want. Thank you to all the team that made it possible i will be in touch when i need to sell again. S

Sam · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Austin and Wyatt Bournemouth have been exceptional in terms of levels of service. Ben and Chris have gone above the mark in terms of service for me. Sunday viewings were indeed no issue at times and i was made to feel valued which is certainly refreshing for a change. Would use again in the future. Thank you all.

David · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

We were recommended to use Austin and Wyatt from a friend. From day one, we could see that Ben and his team were passionate and keen to sell our property. We had the property on the market already but bringing them onboard, helped us sell our property relatively quickly. Kerry was one of the team who really helped us during the process. I couldn’t recommend these guys anymore! They also got us an extra £2.5k more than we had it on the market for!! A professional service all round

Tom · 26 August 2019 · Austin and Wyatt Bournemouth

★★★★★ 5/5

Google

Great estate agents, friendly and very helpful at all times. would recommend any time

Karen · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Bonnie at Austen Wyatt organised a new tenant for our flat in Lyndhurst. We found the process very straightforward, great communication throughout and above all an excellent tenant. Thank you

Ray · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Bonnie is a legend. I have been in a terrible position with housing and had a deadline of 5 days, Bonnie went above and beyond for me and made sure I was in by when I had to be. Her care and management of this whole situation has been phenomenal. I would definitely recommend. She and the company have been amazing, making a difficult situation better.

Holly · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 5/5

Google

Austin and Wyatt go above and beyond on their customer service - my 90 year old father has recently sold his house through them and they have been superb, regularly coming round to help him with paperwork and being very understanding about having 4+ calls a day from us to get updates. Before we went with Austin and Wyatt we went with Purple Bricks - we got one viewing in 3 months. Total waste of money. Within one week of signing with Austin and Wyatt we had several viewings because they proactively found potential buyers. We dealt mostly with Michael and sometimes Greg, and they were both endlessly supportive and patient - so thank you both very much :-)

Karen · 26 August 2019 · Austin and Wyatt Lyndhurst (Volunteer House)

★★★★★ 4/5

Google

As first time buyers, the team at Austin and Wyatt made the whole process really simple, helped us to get a great property for our budget and have been helpful and accessible throughout the whole process.

Rachel · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)

★★★★★ 5/5

Google

I would give Kyle, David and Marcus 6 stars if I could. I had a very extended sale due to loosing several buyers along the way. Each time this happened they efficiently got on the phone and more viewings were arranged. If you want a proactive agent then use Austin&Wyatt on Canford Heath. As other reviews have said all my questions were answered and NOTHING was to much trouble. Thank you for making a very stressful sale a little bit easier

Angela · 31 July 2019 · Austin and Wyatt Poole (15 Adastral Square)