Trusted Agent profile · Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Austin and Wyatt go above and beyond on their customer service - my 90 year old father has recently sold his house through them and they have been superb, regularly coming round to help him with paperwork and being very understanding about having 4+ calls a day from us to get updates. Before we went with Austin and Wyatt we went with Purple Bricks - we got one viewing in 3 months. Total waste of money. Within one week of signing with Austin and Wyatt we had several viewings because they proactively found potential buyers. We dealt mostly with Michael and sometimes Greg, and they were both endlessly supportive and patient - so thank you both very much :-)

Karen · 26 October 2019 · Austin & Wyatt Lyndhurst Sales

Agent replied · 24 October 2024

Hi Karen, thank you for your wonderful 5* review of the dedicated and professional service provided by Micheal, Greg and team at Austin & Wyatt. Extremely pleased to read of the considered and effective service you experienced. Best wishes, Tracey.

5/5

Google

So this is a tough review to leave, and let me explain why. Upon entering the office I found a gentleman sat back in his chair using a vape talking to another gentleman behind him. The second stood up and introduced himself as Ben the sales manager. I ask if they did lettings and Ben was most helpful and took my details as he explained Andy the lettings manager was on the phone. Andy became free and gave me the advice I was looking for reference letting and the benefits of long term over holiday let’s. I left satisfied with my visit even tho a little surprised a large letting agent would allow staff to vape in the office, with the service of Ben and the information given by Andy I would have to give a 5 star, for the vape using guy I would suggest giving up as it can kill!!

Kevin · 26 October 2019 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott

5/5

Google

Last year when i tried to sell my flat in Madeira Road i had nothing but problems with the independent estate agent i used. they wanted 1.5% as well which frankly i agreed at the time but in hindsight was a terrible decision. austin and wyatt have managed to sell my flat at a reasonable fee and for the level of service they provided i couldn't fault them. Never have i had an estate agent who i could actually contact on a Sunday. their service is second to none and in this messy market thats what you want. Thank you to all the team that made it possible i will be in touch when i need to sell again. S

Sam · 26 October 2019 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you Sam for taking the time to leave us this excellent 5* review, it's great to see that the Austin & Wyatt team were once again able to provide a dedicated and professional service! Best wishes, Lucy.

5/5

Google

Austin and Wyatt Bournemouth have been exceptional in terms of levels of service. Ben and Chris have gone above the mark in terms of service for me. Sunday viewings were indeed no issue at times and i was made to feel valued which is certainly refreshing for a change. Would use again in the future. Thank you all.

David · 26 October 2019 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you David for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy

5/5

Google

We were recommended to use Austin and Wyatt from a friend. From day one, we could see that Ben and his team were passionate and keen to sell our property. We had the property on the market already but bringing them onboard, helped us sell our property relatively quickly. Kerry was one of the team who really helped us during the process. I couldn’t recommend these guys anymore! They also got us an extra £2.5k more than we had it on the market for!! A professional service all round

Tom · 26 October 2019 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you Tom for your wonderful 5* review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Excellent service from Kyle and his team through the sale of my house and helping my with my purchase also. Great communications throughout .

Tom · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Hi Tom, many thanks for your 5* review for Kyle and the team at Austin Wyatt, based on your recent sale and purchase experience. Glad to read of the great communication and service you received. Best wishes in your new home, Tracey.

4/5

Google

As first time buyers, the team at Austin and Wyatt made the whole process really simple, helped us to get a great property for our budget and have been helpful and accessible throughout the whole process.

Rachel · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you Rachel for your wonderful review. If there was anything we could have done to make your experience 5*'s please contact us via review@countrywide.co.uk. Kind regards, Scott

5/5

Google

From the start to finish these guys were excellent. Marcus and Kyle are so knowledgeable about the local property markets and spot on with help and advice. They kept me informed during the whole process and nothing was too much trouble. Can’t recommend them enough. Ten out of ten, thanks guys.

Brian · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you Brian for your wonderful 5* review of our team at Austin & Wyatt, Canford Heath. It was great to read that Marcus and Kyle in particular kept you fully informed and that nothing was too much trouble. Kind regards, Scott.

5/5

Google

I would give Kyle, David and Marcus 6 stars if I could. I had a very extended sale due to loosing several buyers along the way. Each time this happened they efficiently got on the phone and more viewings were arranged. If you want a proactive agent then use Austin&Wyatt on Canford Heath. As other reviews have said all my questions were answered and NOTHING was to much trouble. Thank you for making a very stressful sale a little bit easier

Angela · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Angela, sorry to read that buyers fell through, but is very pleasing to know that the local Austin & Wyatt team reacted promptly and offered solutions to issues you had. Best regards, Mark

5/5

Google

I first dealt with David and towards the end Kyle (David was on leave). Both were very easy to deal with and not pushy at all. They also kept me informed and chased people in the chain to ensure a smooth purchase. I would recommend to my friends.

Tim · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you Tim for your wonderful 5* review and recommendation about David, Kyle and our local Austin & Wyatt team. Best wishes, Scott

5/5

Google

I very highly recommend Kyle and his team at Canford heath. Not only did they sell my house in 1 DAY of it being on the market, but they have been very helpful. Kyle really has gone above and beyond for us, every little question or worries I had, He was always there to support me. I couldn’t of got through this with out him. Simply brilliant.

Sarah · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Wonderful to read Sarah that Kyle and our team at Austin & Wyatt, Canford Heath, were able to help sell your property in one day and that you felt fully supported throughout. Kind regards, Scott

5/5

Google

Austin & Wyatt were our onward agent and yet the feeling of having someone in our corner made it feel like they were our selling agent! David and Marcus were great with the viewings we had and Kyle’s support throughout the progression of the sale was amazing. Communication was particularly good from this team! Thank you all!

Claire · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thanks Claire for taking the time to let us know that the service you received was amazing. Kind regards, Mark

5/5

Google

Kyle and the team at Austin & Wyatt worked tirelessly to help us sell our house on Canford Heath. This is the second time they have done this in recent years as we have moved around the local area. I can’t speak highly enough of the team and would recommend them to all potential buyers and sellers. Keep doing the good work.

Jules · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thanks Jules for the wonderful 5* review and recommendation! It's great to see that the Auston & Wyatt team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.

5/5

Google

Kyle, David & Marcus made me feel welcome & at ease the moment I called in the office. They done a lot of the hard work behind the scenes which took the stress off. My sale & purchase went through very quickly - so Thank You for ALL your help & hard work. Would definitely recommend the team & would use them again.

Christine · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you Christine for your glowing 5* review! It is great to read that our Austin & Wyatt team were able to help you through the process and that you would recommend our team to others. Kind regards, Scott

5/5

Google

Austin & Wyatt helped me get my first house! I am very impressed by their professional work. Many many thanks to Kyle and David who were very patient and thoughtful as I am a first time buyer. The whole process took much less time than I expected and they made everything go smoothly. I would highly recommend them!

Z · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your brilliant 5* review regarding our Austin & Wyatt team. We are so pleased you found our staff knowledgeable and professional. Thank you for your recommendation. Best wishes, Lucy.

5/5

Google

Me and my Husband have just used Austin and Wyatt in Canford Heath to sell our flat. We were both so pleased with the quickness of them coming out to valuate our property to then placing our property on the market. David and Kyle have been very helpful throughout the process and can not fault them! Austin and Wyatt was our first choice of estate agent and are pleased we used them! Thank you guys for all your help. Would highly recommend to anyone trying to sell!

Sarah · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Hi Sarah, many thanks for your great 5* review & recommendation. Wonderful that David, Kyle and the team at Austin Wyatt provided you with a great customer experience during the sale of your property. Best wishes, Tracey.

5/5

Google

We used Austin and Wyatt's Canford Heath branch and I have to say the service we received was really first class. Our experience of other Estate Agents has been honestly awful so it was a lovely surprise to speak to an agent who is honest, professional but very friendly and approachable too. David mostly dealt with our sale and was extremely organised, helpful, friendly and always did what he said he was going to do - a rare thing these days! Later on, due to the complicated nature of things we were also being dealt with by Kyle, the Manager who was also fantastic and definitely went over and above! Despite the whole process taking months, he was super organised, always knew exactly what was going on and was professional but friendly. I don't usually leave reviews but I would absolutely recommend these guys, they were amazing, just what you want from an Estate Agent (but didn't think you could get!)

Joanne · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your glowing 5* review and recommendation! I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy

5/5

Google

We couldn't be happier with the service and professionalism that we received from Kyle and his team. Austin & Wyatt on Canford Heath sold our last property and found us exactly the house that we were after, with the purchase going through as smooth as clockwork. Many thanks Guys I'd recommend your services to anyone👍🏻 …

Wayne · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Many thanks Wayne for taking the time to leave this amazing 5* review of your experience with our dedicated Austin & Wyatt Team. Thank you for the recommendation. Best wishes, Lucy

5/5

Google

We didn’t give Kyle the easiest of tasks as we wanted to sell discreetly without online marketing. He kept our property in mind and seized the opportunity to book a viewing when a suitable potential buyer visited his office. Fortunately they liked our property enough to make a final offer of exactly the sum we were seeking. They say moving house is one of the most stressful experiences but we can honestly say that with Kyle at the helm we felt no stress whatsoever. He is very proactive in pushing the process forward, maintains good working relationships in his dealings with clients, solicitors and other involved estate agents and is willing to go over and above the call of duty. There is no need to look further for an exceptionally good estate agent -Kyle is the man you can trust to get the job done. Thank you Kyle, you have played a very important role in our lives, we will forever be grateful.

Sara · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott

5/5

Google

Fantastic Estate agents . We bought our dream house through Austin & Wyatt and felt like the team really cared. David met us at the property and picked up on our love for our future house straightaway. However, the absolute star of the team was definitely Kyle who kept the chain going and offering support every step of the way. Kyle’s ability to negotiate all the chain and keep it going was second to none. Highly recommended ! Lorraine & Wayne

Wayne · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott

5/5

Google

Kyle and his team have been incredible from start to finish. They advised the best way to launch the house with an exclusive open house and within 2 weeks the house was sold. Throughout the period of sale, Kyle has been a fabulous support updating me throughout the process, chasing solicitors on both ends to make sure that both me as the seller were happy and the buyer. The service was a million times better than any agents I’ve dealt with before. Thank you for all your help!!! You’ve been amazing and I thoroughly recommend you!!

Louisa · 26 October 2019 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thanks Louisa for taking the time to leave such a wonderful review. Your recommendation is greatly appreciated. Best wishes, Mark

5/5

Google

Kyle and the team were fantastic with helping with our property purchase. All of our questions were answered promptly and sometimes even outside of their own individual working hours. We couldn’t be happier with the service we received. Highly recommended.

Steve · 26 October 2019 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 24 October 2024

Thank you Steve for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

1/5

Google

you can keep that £173 thats not a problem if you need more let me know

Emre · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Hi Emre, Should you wish to discuss your comments further with our Customer Relations Team, please contact us via review@countrywide.co.uk. Kind regards, Scott

4/5

Google

I recently let a property through Austin & Wyatt. I found the service to be excellent. I dealt with Nathan and he couldn’t have been helpful. Very punctual and accommodating when it came to viewing the property. Would definitely recommend...thanks Nathan!

Jan · 24 October 2019 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thank you Nicky for your kind review about our local Austin & Wyatt team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.

ESTAS awards by year, 2022 to 2019

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

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