Trusted Agent profile Β· Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

β˜…β˜…β˜…β˜…β˜… Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would highly recommended Austin Wyatt estate agents having sold two of my properties through them. Very professional service & kept me up to speed at every stage of our house move. The support selling through lockdown has been amazing my wife and I are very grateful to Kyle & David for all their help.PositiveResponsiveness, Quality, Professionalism, Value

Michael Β· 28 August 2020 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations

5/5

Google

We had the pleasure of working with Kyle on the purchase of our new home. Unfortunately things didn't work out, but Kyle went above and beyond for us during a difficult time. He was informative, caring and compassionate. He is a credit to his profession and Austin and Wyatt. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Kim Β· 28 August 2020 Β· Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Highly recommended. Excellent.PositiveResponsiveness, Quality, Professionalism

Adam Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for your 5* review!

5/5

Google

A very professional and friendly service from Austin & WyattPositiveResponsiveness, Quality, Professionalism

Lucy Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for your 5* review!

5/5

Google

A great team at Lower Parkstone Austin & Wyatt and well done to Hannah in getting the sale of the property over the line. Thanks Hannah for your efforts πŸ‘πŸ‘PositiveResponsiveness, Quality, Professionalism

Andy Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.

5/5

Google

We have been looking for a house in the area. We are in rented having sold in March and won't require a mortgage. Hannah Palmer is the only agent to follow up, propose new listings and give ideas and recommendations on local trusted builders. We hope that we can buy from such a professional but we certainly will use her or recommend her to anyone wanting to sell a property.PositiveResponsiveness, Professionalism

Andrew Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Purchasing a new home for elderly relative. Hannah and the team were very helpful. We appreciated their support while trying to complete the purchase during Covid situation. Hannah was great at keeping us up to date with what was happening. We got more information from her than from our solicitors. Thank you for very professional, and friendly service.PositiveResponsiveness, Professionalism

Ann Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

5/5

Google

I was so grateful to have Hannah deal with the sale of my Mother’s property. She was friendly and polite and always professional, keeping me updated at all times. The sale turned out to be a difficult time for us as a family but Hannah was always there for us when we needed her. We would also like to thank Amelia who ensured any messages got through to Hannah.PositiveResponsiveness, Quality, Professionalism, Value

Susan Β· 27 August 2020 Β· Austin and Wyatt Poole (20 Station Road)

Agent replied Β· 12 June 2024

Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.

1/5

Google

Contacted them but still not heard anything

SteveUK Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.

5/5

Google

Always helpful and friendly. Great service and always reply to emails promptly.

Harriet Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Lettings team were all so friendly and efficient. Thank you Anna, Megan and Chris

Christine Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

I’ve dealt with Austin and Wyatt (Andy & Nicki) and I found the customers service outstanding as a landlady I would definitely recommend. Also the sales team especially Ed are always helpful.

S Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott

5/5

Google

Although unfortunately our house purchase has fallen through, your sales manager Benjamin Gent deserves a mention, since he has conducted himself with honesty and integrity throughout the process. This is something we'll be bearing in mind in any future dealings with Austin and Wyatt Estate Agent Bournemouth.

Louise Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you Louise for the amazing 5* review. Best wishes, Lucy

5/5

Google

So this is a tough review to leave, and let me explain why. Upon entering the office I found a gentleman sat back in his chair using a vape talking to another gentleman behind him. The second stood up and introduced himself as Ben the sales manager. I ask if they did lettings and Ben was most helpful and took my details as he explained Andy the lettings manager was on the phone. Andy became free and gave me the advice I was looking for reference letting and the benefits of long term over holiday let’s. I left satisfied with my visit even tho a little surprised a large letting agent would allow staff to vape in the office, with the service of Ben and the information given by Andy I would have to give a 5 star, for the vape using guy I would suggest giving up as it can kill!!

Kevin Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for your detailed and wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott

5/5

Google

Excellent letting agent. Always professional. I'm a landlady and it's a pleasure for me to deal with such an organised agency who are consistently looking after my property. 3rd time lucky as have dealt with some awful agencies previously. Highly recommend to any landlord who want a fuss free, organised and professional agent to look after their property.

Trina Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

5/5

Google

Over the years that A&W have managed our rental property, the service has become better, year-on-year compared to when we started. Hayley is really efficient and organised when it comes to maintenance issues, which takes any possible stress off us, and Charlie is so competent when dealing with the letting process, renewal and suchlike. What a great team they have at A&W; many thanks to you all. N&G.

Nicholas Β· 25 August 2020 Β· Austin and Wyatt Bournemouth

Agent replied Β· 24 August 2024

Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott

5/5

Google

Thank you to Lloyd and Louise for all their help. A fast and seamless service for which I am happy to recommend.

Nicola Β· 25 August 2020 Β· Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied Β· 24 August 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna

5/5

Google

Thanks to Lloyd for this quick, reliable and effective service. Highly recommended!

Amornrat Β· 25 August 2020 Β· Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied Β· 24 August 2024

Thank you for your wonderful 5* review, It is great to read that you are more than happy with the service provided by our local team. Kind regards, Scott

5/5

Google

Excellent customer service, inspired route found through the letting service, Louise was very good at arranging our move!

Mark Β· 25 August 2020 Β· Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied Β· 24 August 2024

Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott

5/5

Google

Really lovely agent Richard, always on time and endeavoured to help me with all my various requests. Great experience thank you.PositiveResponsiveness, Quality, Professionalism

Marnie Β· 25 August 2020 Β· Austin and Wyatt Lyndhurst (Volunteer House)

Agent replied Β· 24 August 2024

Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.

ESTAS awards by year, 2022 to 2019

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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