Trusted Agent profile · Dorset and Hampshire

Verified

Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,769 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,769 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,763

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

ESTAS

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2022, 2021, 2019.

ESTAS awards by year, 2022 to 2019

Source: ESTAS winners lists, as published, linked by year.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Over the years that A&W have managed our rental property, the service has become better, year-on-year compared to when we started. Hayley is really efficient and organised when it comes to maintenance issues, which takes any possible stress off us, and Charlie is so competent when dealing with the letting process, renewal and suchlike. What a great team they have at A&W; many thanks to you all. N&G.

Nicholas · 25 October 2020 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you for your wonderful 5* review! I will of course make sure your kind words are passed on to our local team. Best wishes, Scott

5/5

Google

It's a rare day I have something good to say about letting agents, but the team at Austin & Wyatt have been fantastic during our recent property search, especially during a global pandemic! Anna has gone out of her way to help us secure a lovely home in challenging circumstances and I can't recommend them highly enough. Thanks so much to you all - kettle's always on (and the bar open) when you're in our neighbourhood!PositiveResponsiveness, Quality, Professionalism, Value

Christian · 25 October 2020 · Austin & Wyatt Bournemouth Sales

Agent replied · 24 October 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Marion · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for the 5* review. Kind regards, Donna.

5/5

Google

David and Kyle from Austin & Wyatt Canford Heath have been so helpful from the first viewing all the way through the buying process. They also recommended a Mortgage Broker that saved us thousands! Thanks Guys! :-)

Sam · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.

4/5

Google

Getting our property sold was, to say the least a bumpy ride for one reason or another and the team at Austin and Wyatt finally got us over the line, Kyle in particular did a great job and clearly worked very hard in overcoming the issues we encounter, a very professional and polite gentleman, he is a great asset to the team, once again a big thank you to all of the team. Wayne and Annie.

Pink · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.

5/5

Google

Well done Austin & Wyatt. Good professional service, David you did well. Always positive about the sale of our house and Kyle negotiated and kept us informed all the way. Would highly recommend

Jim · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.

5/5

Google

From the time of the first viewing of the Property with Markus, to completion, we received a very professional service from Austin & Wyatt. Throughout the process, Kyle went far beyond that which we expected, to ensure the momentum of the process was maintained to the eventual completion.PositiveProfessionalism

Russell · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Hi Russell, thank you for taking the time to leave us your 5* review. Best wishes, Amy

5/5

Google

Thank you so much to Kyle and team for all the help and effort in selling our late fathers bungalow. A very professional service, with constant updates and communications. Your teamwork made the whole process smooth and painless. We would not hesitate to use you again. Thanks again - John, Michelle, Melanie and PenneyPositiveResponsiveness, Quality, Professionalism, Value

Mel · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

My family have just bought a house through Austin Wyatt. We dealt with Marcus and Kyle, both of whom have a great balance of being professional and personable. I had a great experience purchasing a property with them and would have no hesitation in recommending them to others.

Mel · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.

5/5

Google

I would highly recommended Austin Wyatt estate agents having sold two of my properties through them. Very professional service & kept me up to speed at every stage of our house move. The support selling through lockdown has been amazing my wife and I are very grateful to Kyle & David for all their help.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations

5/5

Google

We had the pleasure of working with Kyle on the purchase of our new home. Unfortunately things didn't work out, but Kyle went above and beyond for us during a difficult time. He was informative, caring and compassionate. He is a credit to his profession and Austin and Wyatt. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Kim · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

5/5

Google

Kyle Nichols has been the most amazing support for me when buying my property. For various reasons my moving in date has been postponed on numerous occasions which at first wasn't a problem but eventually became very frustrating for that reason it was always Kyle I turned to sometimes very angry. Kyle always responded amediately, if he was not able to give me an anwser at the time he would come back to me within a couple of days with an one. I would like to take this opportunity to thank Kyle for all the support I recieved in the time I was going through the process of purchasing my new home.

Clare · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5* review. Kind regards, Donna.

5/5

Google

I have just come to the end of a particularly fraught and stressful house sale and purchase. If it had not been for the professionalism of Kyle and his team I am convinced the sale would have fallen apart. They have been there to advise and support whenever needed, worked diligently and effectively throughout the process. I was recommended Austin and Wyatt as a team to sell my house and it was the best decision I made. Thank you very much.

Susan · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna (Customer Relations).

5/5

Google

Kyle and his team (Austin and Wyatt, Canford Heath) have been amazing throughout the purchase of our property. It has not been an easy ride as a number of curve balls were thrown in our direction. Despite this Kyle kept us updated and informed every step of the way. Ultimately ensuring we kept our sanity and achieved the successful purchase of our next family home!! Thanks Kyle and the team at Austin and Wyatt x

Louise · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)

5/5

Google

I dealt with Kyle regarding the purchase of my new build flat in 2019 and he was very professional and helpful from the start. Even though it took much longer than expected to be finished, he was very communicative throughout and regularly kept me updated. I didn't have to deal with different people there, Kyle was always available to help. I felt like he was always on the case and was very helpful and supportive. I would not hesitate to recommend him.PositiveResponsiveness, Quality, Professionalism

Justin · 25 October 2020 · Austin & Wyatt Canford Heath

Agent replied · 24 October 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Howard · 23 October 2020 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thanks for the five-star rating. Kind regards, Donna.

5/5

Google

Rating only, no written review.

Kamela · 23 October 2020 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thank you for the five-star review. Best wishes, Donna.

4/5

Google

I have now bought and sold a property with Austin and Wyatt. I am very happy with the level of service delivered against the cost. They are excellent at chasing the delays and providing updates. Would happily of use them again if I ever looked to moving back to Southampton.

Wavey · 23 October 2020 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thank you Wavey for recognising with your wonderful 5* review of our dedicated team. Kind regards, Lucy

5/5

Google

We met with 5 local estate agents to sell our townhouse in Southampton and we chose Austin & Wyatt (London Road branch) because of Scott Jones the branch manager who came to value the house. He seemed to have an incredible knowledge of the local market, he made a very considered valuation and he provided by far the best customer service! Once we chose them the end to end service was amazing with great listings, proactive marketing and a good number of relevant viewings. A special mention must go to Sarah Mills the agent who hosted most of the viewings and who became our main contact point. Sarah's professionalism, friendliness and patience is now legendary! We cannot thank her enough for being that calm voice at the end of the phone. Selling a house is never straight forward but with Sarah there we really felt like someone was hand-holding us and doing their absolute best for us. We also chose to go with the recommended (Countrywide Group) solicitor and Damon Brookes our solicitor was so helpful - nothing was too much problem! His responses were always very quick and he was very approachable by telephone. You could not wish for a better solicitor guiding you though the legal process - we are so grateful. Thank you Scott, Sarah and Damon - job done (fabulously!)

Martin · 23 October 2020 · Austin & Wyatt Southampton Sales

Agent replied · 22 October 2024

Thank you for your kind comments and wonderful 5* review! I will of course make sure that your kind words are passed on to our local team. Best wishes, Scott (Customer Relations)

5/5

Google

From the time of the first viewing of the Property with Markus, to completion, we received a very professional service from Austin & Wyatt. Throughout the process, Kyle went far beyond that which we expected, to ensure the momentum of the process was maintained to the eventual completion.PositiveProfessionalism

Russell · 28 August 2020 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Hi Russell, thank you for taking the time to leave us your 5* review. Best wishes, Amy

5/5

Google

Thank you so much to Kyle and team for all the help and effort in selling our late fathers bungalow. A very professional service, with constant updates and communications. Your teamwork made the whole process smooth and painless. We would not hesitate to use you again. Thanks again - John, Michelle, Melanie and PenneyPositiveResponsiveness, Quality, Professionalism, Value

Mel · 28 August 2020 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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