Trusted Agent profile · Dorset and Hampshire

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Austin and Wyatt estate agents in Poole, Bournemouth, Christchurch and Poole, Bournemouth and 2 more

4.7

★★★★★ Excellent

1,796 reviews across 11 offices and 3 platforms

www.austinwyatt.co.uk/forsaleoffice/canford-heath/1063

Austin and Wyatt has 11 offices, in Poole (two offices), Bournemouth, Christchurch and Poole (three offices), Bournemouth, Southampton (three offices) and Lyndhurst (two offices) (Dorset and Hampshire). Together they have 1,796 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,790

Reviews on Google

All 11 offices

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Austin and Wyatt's 11 offices, most reviewed first. Each has its own page.

Latest reviews from every Austin and Wyatt office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Marian · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Jamie · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Matthew · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team were great. They negotiated the sale of my house & it me the asking price, and then then managed to speed along the purchase of my new home before the end of the stamp duty holiday ended. Special thanks to Kyle Nichols for facilitating all of this. He's a bit of a legend locally... Fabulous!

Brenda · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

During a very stressful process, the best part of it was definitely Kyle, who helped us during the our purchase - always on the ball, driving the process forward. The rest of the team at A&W were very helpful too and stepped in when needed when Kyle was on leave. We would definitely recommend them!

Sarah · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

5/5

Google

Would 100% recommend using this estate agents. Both Kyle and David were very professional dealing with the sale of our property. Kyle went above and beyond chasing our solicitors to ensure we made the stamp duty deadline.

Richard · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Kyle Nichols I highly recommend. He explained everything very clear and did not fail to sale the house. First Viewing he sold are house which I thought was very impressive. Also I would like to add I had gave him a complex sale as me and my ex partner had spilt up. He managed to deal with us both separately and got the job done with a lot of hard work which I appreciate

Daryl · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

Austin & Wyatt were very professional when conducting house viewings and assisting us in purchasing our new house. Kyle Nichols was excellent when it came to communicating with us during the process, as there were complications however, we had every confidence in Kyle and the team that it will all come good, which thankfully it did.

Daniel · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Kyle has always been absolutely amazing with all dealings we have had with him over the many years we have been buying and selling property. The whole team have always been helpful and friendly, even when things haven’t quite gone to plan, working above and beyond to smooth out any difficulties. I would definitely recommend if you are considering selling.

Janine · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

It’s really wonderful to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

The service i received from Kyle and his team was second to none when they sold my property. From the valuation to completion the journey was taken care of so professionally. Anyone thinking of buying or selling a property i would recommend you give Kyle a call, i guarantee he will not let you down.

David · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I have used Austin Wyatt Canford Heath a few times now when buying and selling. Kyle and his team are excellent at getting you the best price for your property and for securing a purchase if you are buying within the same area. Kyle went over and above with my most recent sale and purchase. He followed up on everything, making sure the solicitors were all on the same page and things were moving forward. He can recommend all services needed to make the moving process run smoothly ie Removals, house clearance etc. For me it all went through with no delays or major hiccups and I’m sure this was down to Kyle and his dedication to his customers and to getting the job done. Well done Kyle, it’s always a pleasure dealing with you and your team. You run a great ship ⭐️ ⭐️⭐️⭐️⭐️

Sue · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

We cannot recommend Austin and Wyatt at Canford Heath highly enough. Kyle Nichols is fantastic and the service we received was second to none. From start to finish Kyle kept in touch and went out of his way to help with any queries and nothing was too much trouble. Austin and Wyatt are head and shoulders above other estate agents we have used, with their extensive knowledge, experience and professionalism. These are the only estate agents to use to buy or sell.

Stephanie · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Hi Stephanie! Thanks so much for this great 5* review. Kyle and the team appreciate your feedback and kind words. Graham - Customer Relations

5/5

Google

The service we received from Kyle Nichols at Austin & Wyatt was second to none, he was truly fantastic from start to finish. He has his finger firmly on the pulse of the housing market and is in my opinion- head and shoulders above other estate agents we dealt with. He continued to keep us up to date with the proceedings of our house purchase and made us feel like nothing was ever too much. I would recommend Kyle to anyone looking to buy or sell their property and am very grateful for everything that he did for us.

Ashley · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We have just purchased a house through Austin & Wyatt. We weren't successful on the first bid, someone else was. They then pulled out a few weeks later and Kyle Nichols called us right away as he knew how much we wanted the house. Kyle is absolutely on top of everything, very proactive with brilliant communication. Im genuinely impressed and can't say enough good things about the experience working with Kyle.

R · 30 July 2022 · Austin and Wyatt Poole (15 Adastral Square)

Agent replied · 30 July 2023

Thanks so much for this fantastic 5* review. We appreciate your feedback and kind words. Graham - Customer Relations

1/5

Google

Beware when renting a property from these scam artists even if you have left the property in great condition and painted all the walls cleaned everywhere had the carpets cleaned they still steal your deposit.NegativeQuality

Jimbo · 17 June 2022 · Austin and Wyatt Southampton (26 London Road)

Agent replied · 16 June 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Very responsible and nice.we are very happy with their service.

Varsha · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

1/5

Google

Viewed at a property and put in an offer the same day. Had a phone call 24 hours after asking if i still wanted to proceed with offer. Confirmed yes and was told i did not have a mortgage in principle. Please be aware i had sent this before a viewing where a mortgage broker had already sorted the paper work for a confirmed mortgage and illustration. I was told to use there in house mortgage broker as would help with the sale for an offer i had put in for. Sent numerous of documents to this broker. I was then was told at the end by them that they would find me another property ( I could buy for higher then what i had viewed and sent documents within 24 hours of being asked). I asked if the property had gone and why i did not have any communication from the estate agents to confirm this. I then recieved a call after i complained to the mortgage broker about clarity and communication. Basically wasted my time when they knew the property had gone to try get myself to buy another property. I had seen numerous of properties by the estate agent on email for my properties that i had said time and time again dont meet my preference. Why was i completing this process if had already been sold to another buyer. When i spoke to the branch i was told i know its dissapointing. As i explained as i previously brought and sold a home that was not my issue. it was the lack of proffesionalism, clarity, communication and not responsive. If looking for an estate agent that wont waste time please do not use. Will not use this estate agent again for other buyers who dont want time wasted when selling their own home currently.NegativeResponsiveness, Professionalism

Bethany · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

A friendly yet professional team. Chloe was always there to offer advice when required and guided me through every step of becoming a first time landlord. Would definitely recommend.

Jackie · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

My daughter who's bringing up 2 babies on her own, desperate to rent a small house with a garden, gave Austin & Wyatt £250 to hold a property for a week whilst she organised her references. As a homeowner I've been her guarantor for the past 12 months but my earnings didn't fit their criteria , unable to find a suitable guarantor they placed the property back on the market after 3 days and she lost her £250. A heartless companyNegativeProfessionalism

Debi · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Hi Debi, Thank you for taking the time to reach out to us regarding your daughter's experience and I am sorry that you have felt reason to do so. Should you wish to discuss your concerns further, please contact review@countrywide.co.uk with full details and we will ensure your concerns are pass onward to the relevant Customer Relations Team. Kind regards, Scott @ Customer Care

5/5

Google

I recently sold a flat through Austin & Wyatt and would recommend their service. Not only did they find a purchaser for my property very quickly they were also positive in seeking to progress the transaction and their communications were both informative and prompt as well as staff being both professional and friendly

Madalane · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I choose to let out my property through Austin & Wyatt from the reviews on Google and have not been disappointed yet. They were very responsive with getting back to me all the time and quick with putting my property on the market. I was offered a good rental value and was very impressed with the different services they offer, aswell as the competitive pricing for their services! Would highly recommend. Thanks Nicholas and Chloe!PositiveResponsiveness, Professionalism

Craig · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We brought through Austin & Wyatt and Laura and the team were thoroughly professional throughout the sales progression. They provided updates where possible and always got back to us in a timely manner. I would recommend Laura and Emily the in house Mortgage Broker who was also extremely helpful in providing us with our mortgage and was very friendly and informative during this stage.

Michael · 13 June 2022 · Austin and Wyatt Poole (20 Station Road)

Agent replied · 12 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Austin and Wyatt, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Austin and Wyatt and its branches won ESTAS awards in three years, most recently 2022.

ESTAS winners in three years, the group and its branches: 2019, 2021, 2022.

ESTAS awards by year, 2019 to 2022

Source: ESTAS winners lists, as published, linked by year.

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Questions about Austin and Wyatt

Which Austin and Wyatt office has the most reviews?

Poole (15 Adastral Square) has the most, with 265 reviews rated 5.0 out of 5, followed by Austin & Wyatt Canford Heath with 243.

Where are the Austin and Wyatt offices?

The 11 Austin and Wyatt offices, by town:

Has Austin and Wyatt won any awards?

Yes. In The Trusted Agent 2026 awards, Poole won Gold. At the ESTAS 2022 awards its branches won 1 Gold and 1 Best in County award. The group and its branches have also won 3 other industry awards since 2019.

Reviews may appear on more than one platform.

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